I've tried this location out for 3 years for birthday celebrations, and gathering events. But every single time I've eating from this location, sheaf's have EVERY SINGLE TIME, undercooked meals. And during every meal, servers have given petty excuses on why food isn't always fully cooked, and even played games with me when I told him to return the dish to the main cook 3 separate times.. Also having dust flying next to my meal as I try to take bite after bite, the servers will even dust up your tabel with the food in front of you, and continue sweeping in front of you.. worst result from all this beyond the lack of customer care or support, I every time get food poisoning on top of it! 0 quality in food care, food prep, service, and just making this chain look poor in performance just because they crew and management can't give love into their job duty they get paid for.. seems they just want to get paid by the house to waste food, time, and returning customers.. makes me sad to say but downtown fish choices would be the only option in this location.. even if the price has to be more, is totally worth it than getting stomped at like we are so thankful for feeling sick and tossed around like a child.. owner of chain should reconsider who's running his business into the ground and start a fresh golden crew who knows how to properly cook, check for any a that you shouldn't be or not even rushing the order so people get sick.. quaility over quantity should be your ideal target.. other wise you keep getting stress bundling up in your game.. read more

Ordered a to go meal which was ok. But when you sit down in the store I get all the biscuits I want. NOT when you order to go. If I hadn't purchased some we wouldn't have had any. WTF. read more

We have always been great fans of Red Lobster on Division. Sorry to say not any more. When I noticed there was no lobsters in the tank when you first walk we should have left! I took m wife there for her birthday never again. Should haven to Dicks!!!! The service was great as always but the food was taste less. We was all set for lobster for her and king crab for me. They had neither. What we had was lobster tails, clams, scallops, shrimp on noodles. every thing was bland. The stuffed mushroom was great as usual. But I guess they must not have any dough to make there wonderful biscuits we only was given 4. And the drinks was frozen and not made with the brandy added, but they charged as though it was regular! Oh due to carina the only had presaged cesura salad because they and I quote you "aren't allowed to touch the food". LOL So we paid as much as a great lobster dinner with all. we could eat for the same price of a tasteless meal with we should have just walked out on!!!! read more

First of all, I don't do chain-style places for the most part. I'm more into the independent "there is only one of these" kind of joints. However, I stopped here because I was having a freakin' hankering for fish and chips .... for days. Having already stopped at 2 places that didn't even have fish of any kind on the menu, I gave up and stopped at this location. Normally when I go by a Red Lobster I think to myself "$cha-ching$", and don't even bother. I was not caring at this point. That fish and chips could have come with a side of chihuahua, and I would have paid $130 for it. In other words, I had low expectations, I just wanted some damn fish and chips and was willing to pay for it. Look, I don't know where these other reviews are coming from, and maybe these reviews lead to a flush of the staff and management, but I don't have anything that bad to say ..... at all. In fact, I was quite impressed. It was hands-down the best freakin' fish and chips I've ever had. What made things even better was the service. So much, that our server was tipped 45%. When you go here, ask for Alana .... she knows what the hell she's doing, and should be company-wide trainer. Sometimes it's the little things: I was hell-bent on unsweetened ice tea, and she could tell. I never ran out for one thing, but, she even brought me a to-go cup full with a straw as we were leaving. Fantastic. Service is that much better when you get something you want, but didn't even have to ask. Alana is a true professional at what she does, and will be the reason I go back for anything. Throughout this venture, I kept thinking to myself that we would be spending $50, minimum. I had only been to a Red Lobster once before in my life, so that was simply based on my impression and previous experience. I was prepared for this as the ticket came. I was so wrong. We both had absolutely fantastic meals, lots of it, and the best service we ever had .... spending a whopping $25. Worth every penny of it, and Alana was treated as she should have been. We even wrote notes on the receipts to make sure it was known. The only reason I don't give 5 stars, is because of the volume in the restroom. It was loud enough that I actually said it was loud .... and I'm practically deaf! What can I say ..... I highly recommend this place, especially for lunch. GO NOW! read more

I had forgotten what I didn't like about this chain when I last ate at a Red Lobster about ten years ago. The decor is fine. The food server was fine. I understand that all the shellfish has to be frozen. No problem. But, the broccoli florettes are packaged. The salad is prepackaged. The dressings are bottled commercial. The rice pilaf is packaged. All the potatoes except the baked are faux in some way. This is no better than McDonald's except for the nice seating and higher price. High price, low quality. Thud! read more

I was warned that this was the shipped-in, microwaved, processed food flagship restaurant in America. I should have listened. The muffins tendered before the meal ... were pure salt ... and more salt. Hardly edible. The waitress messed up the salad starter orders. So, that delayed things. When it did come .. it looked like they 'metered' the amount of lettuce, which put me in a sour mood. I ordered the Baked Sole stuffed with crab and 'seafood', whatever seafood is. The baked potato I ordered on the side had to be the smallest 'russet' I have ever seen. Think golf-ball size. Never new they made them that small. RL must purchase 'D' grade potatoes to feed their customers. (confirmed my previous suspision that food is metered out to customers here.) The sole was mushy in spots, hot in spots, cool in others. Bland and tasteless in spots, over-salty in others. When the waitress said, "Watch out! The plates are hot." That must be code that they were just pulled out of the Microwave. A plate of 'tasteless' crap. They completely forgot the Bowl of Chowder I ordered. Although, they did have it listed on the Bill as 'cup' of Chowder. Maybe that's a saving grace considering the overall non-quality of the food. To top it off, the aroma of vomit wafted through our area of the dining room. Apparently one of their Customers must have upchucked his meal in an adjoining booth. Yes ... that smell and that bad. ug. It suddenly dawned on me ... I'm at RL and paying my hard-earned money for a nightmare. If I was the RL franchisee, I would be embarrassed to disclose it ..... anywhere. This place is unbelievable bad. The food is unedible. Save money and eat at your favorite fast food establishment. Never going back ...... not even if they pay me. I heard RL is owner of Olive Garden,too. I'll do further research and if that is the case ... I'll be crossing them off my dining list, too. read more

On the first of the March we went to the Red Lobster in Spokane Washington as I'm 52 years old and I've never had Lobster or ever been in a "high end" restaurant before, and I was so excited because I planned and saved up money for months to go do this "bucket list" thing! When we got there we were seated immediately because I called ahead and that's where the good service stopped. As we already knew what we wanted because we looked at the menu on line, we ordered our meals and drinks immediately upon being seated and then it all began. In the beginning we tried to be patient because we have worked in the service industry all our lives and realize how busy it can get, but when we watched 3 tables served thier drinks and dinner before us and they we seated long after we were, we started getting impatient. First off it took us 45 minutes to get our drinks from the bar, and when they arrived the orders weren't even right and they had to be sent back to correct the drinks. It took another 20 mins after that for our food to be served, but when our food finally came, they serve 3 out of 5 of the meals and there were two dishes that were forgotten in the kitchen, and then served to wrong table so all of our party was served except for two of us. We waited another 20 minutes for our food that hadn't been served! My meal wasn't bad except for the Rock Lobster was the most disgusting thing I've ever eaten, it wasn't even cooked right! It was chewy and tasted "not right". I couldn't even cut it with a knife. Another one of my party, her steak wasn't cooked well done as requested, it was still pink, as it was rare and we had to send it back twice and eventually not even wanting it or eating it, because everyone else was done eating by that time and ready to go because we were so disgusted. Another person in our party their order was completely wrong also and had to be sent back. When we complained, the manager came over and he did try to compensate us by comping the meal that didnt get eaten, but I was charged for the small tail that was eaten while waiting for her steak... and when we got home not even 10 minutes later a fourth member of my party got severely sick from food poisoning from eating at your restaurant.! He ate the same meal I did , but he ate all his meal and his Rock Lobster and I did not eat my meal cuz it tasted bad . Another friend and I had both eaten a piece of it and we both had "bad" stomach. When I called to complain, the manager took my name and then told me that "nobody else" had called in and if somebody else did he would call me back and let me know. He made me feel as if he was excusing me of lying about it! I don't care if somebody else got sick MY FRIEND got sick and that's all that's important to me and I expected more from the manager! An experience that was supposed to be the most fun of my life, was ruined by your staff. I will never go to a Red Lobster again, nor will I ever recommend it to anyone else. I was so disappointed. And we'll be leaving reviews everywhere. Thank you for your time. read more

Our server, Kimberly, was excellent. You never leaqve this place hungry. Food was great.

Food was great and service was good. My biggest complaint with all Red Lobsters that I have eaten at is that they rush you. The servers goal is not that you enjoy your meal but that they get you in and out as soon as possible. Our server, Ricky C, talked to fast and was very pushy. When he asked how we were doing, he was walking away before we could answer. It was not a very good experience read more

Had lunch here as a drop in. Wasn't planning on stopping in but was satisfied with my lunch and the great service. I would come back again for lunch. read more

Food was amazingly good. Love the biscuits. Service there was also really good. They were very polite and patient. Drinks were also good very nice place to eat out read more

Definitely not a good night. 5 of us came here on a Wednesday at 530. It wasn't that busy but seems like they had one server. I'm sorry but Juan isn't that great. The whole thing really was a shit show. It took a long time to get to us. We ordered mai Thais and they were very weak. I complained. I told him that it's supposed to have Myers dark rum floating on top. So I said I wanted some extra rum. He gave me a small glass with a little bit of rum in it. I poured it in there and then I could finally taste some alcohol. Found out later they charge me $7.99 for that little quarter of a shot. Juan also told me that everybody complains that there is no taste of alcohol in their drinks. We had to ask for everything and usually more than once. We asked for the biscuits. We ordered an appetizer and that took a long time. We had to ask for water and napkins. I ordered a steak dinner medium. When it came the outside was very hard and the inside was different temperatures throughout the meat and then within a minute it was all well done. I asked for butter for my potato and it didn't come so I had to ask for it again. I had to ask for refills on water and lemonade. My mother ordered the coconut shrimp and it was dry. The Blue cheese dressing for my salad tasted like bottled dressing. My husband ordered a feast and the salmon didn't look anything like the picture. Yes we did complain at different times. And when we asked for the boxes, the lids wouldn't stay closed on them. None of them. So then we had to ask for sacks to put them in so we could fold the sacks just to keep the lids closed. $275 with tax and tip. Just not worth it read more

Service not attentive borderline rude . Chowder portion super small for the price. Coconut shrimp overcooked, stuffed mushrooms super greasy. I have never had to give a one star review but here we are. read more

We had a great meal with super service. The seafood was cooked to perfection and the service was courteous and anticipated our needs. We would totally recommend this establishment and plan to come back for future date nights...from Tonasket, thats a big deal!! read more

I have to tell you my daughter and I had THE BEST service ever!!! We were seated immediately.....ordered immediately and our food was brought to us in record time. Everything was perfect........the waiter was brilliant and on top of what he was doing. I don't remember his name, but the was Hispanic, very friendly and nice. read more

My family and I ate at the beautiful Red Lobster on Division St., and the food was absolutely delicious! I loved the pictures of the lighthouses on the walls, it reminded me of the big lighthouse in St. John's, Newfoundland, Canada, on cape cear Island! I have a little critique about the waitress named Anne w/ dark hair. She was in a hurry always, & she wanted us to pay the bill while in the middle of our dinner. Kind of pushy,& not good entiquette. I thought you paid for the meal when you finish. Donna E. Sedgwick.10-03-09' read more

This place has a bad bad service!!! I ordered muscle n 2/3 of muscle are not cooked so couldn't open it. I asked reheat but, serve person kept saying , just take it out only unopened muscles so I can reheat. I told him, it's more than half why don't you just take everything to reheat. But server keep refused more than 3times! Even all our family request to reheat whole things. And server was cleaning the floor with a dust everywhere while we were eating. This place is very very bad service with dirty condition. read more

Been here for about 5 min for a bday dinner party. As soon as we walk in we see the manager cleaning up over around our table . Our party tells us one of the babies had an upset stomach . The problem was the manager was prob the biggest a**hole of all time. He decided to spray cleaning supplies over food , the kids even say to him that it's spraying on them , which it was and he didn't care at all. It was one of those industrial heavy duty aquifers full of whatever it was. The kind that shoots out like a super soaker . Then we all thank him and he responds "YEAH" . However in the most rudest version of a yeah one could possibly give . First 5 min . EVEN WORSE IS I HAVE IT ALL RECORDED. read more

Bad service, good food. We have been here twice. The first time, our server was rude. The second time, our server was awesome. We waited for too long the 1st time to order our food, for refills, and for our entree. The 1st server was a complete ass, ignored us as he walked by and wouldn't come by to refill our drinks. He sneered at us when we told him we were going to share an entree, which was the biggest seafood platter (and quite expensive) one on the menu. Second server, was sweet as could be, she even brought us hand wipes, which the 1st server did not. We've had the lobster pizza (Yum!), captains platter (not sure if that's the name of it, which was great too!), shrimp scampi and lobster rolls. I'd advise to eat all the lobster rolls and not save them for the next day, as they are not very good left over. For half a pound of crab legs to be added to your meal, it's a steal and I think we only paid $10. They don't offer reservation, which is a real inconvenience. The person who answered the phone when we called to ask about reservations was a d*ck, even hung up on my bf. My bf called again and the same guy who hung up on my bf was greeted with "hey fucker, what are your hours?" So, if you were the db that hung up on my, you got what you deserved. Do not come here on the weekends or on any special occasion/holiday, it will be packed, and you will be given a pager and made to wait to be seated. We were lucky enough we came here when there was some sort of football game going on, cause were seated right away and not made to wait like the first time. read more

Food is smothered in butter. They even forgot to put potatoes in the dish. Dressing on the side??? We asked for that!! Nice environment but the food is mediocre. Spend that money elsewhere. read more

We had my hubby's 70th B-day surprise party there. We reserved the dinning room for this occasion. I had one of the party goers deliver his special cake earlier. Thanks Kayla for helping with that. Sila was our waitress very congenial and helpful. There was a little snafu with one of the meals, which was corrected and some extra lobster added thanks to the manager. Always a great time and good food. Highly recommended. Thank you read more

Disgusting! My brother paid $50 for our lunch and we both hated what we got. The Broiled Scallops were actually boiled in greasy water. The Shrimp Scampi was just shrimp fried in butter, no hint of garlic or lemon. My broccoli was also overdone. My brothers hamburger was dry and tasteless. My first experience with Red Lobster in Spokane and it will definately will be the last. read more

De'anthony is a very lively host who went above and beyond to accommodate our needs during the wait.

I love seafood, so i had to try this place for the first time. we waiting about 15 mins to be seated, took about 30 mins after to receive our food but i say it was worth it. I loved the main lobster and jumbo shrimp, my 7oz pepercorn steak was bland and came medium well when i asked it to be medium rare (i didnt even mention this as i probably should have but maybe another time, it was closing soon anyways). Daiman was our server and he was very curteous and friendly, my friend and i enjoyed having him as a server. read more

I loved the quantity and quality of the food. The service and the new "meals for 2" leave you feeling very satisfied with your experience here. read more

This is the 2nd time in three years I have been here. The first time we waited for over two hours just to be seated. We did this because my grandmother in law wouldn't eat anywhere else. We had horrible service and took at least an hour and a half to serve us. I went there again today, because I was given a gift card as a present and we decided to give it another chance. We went to eat in the bar. When the hostess brought us in there with our menus she asked us to choose our spot. We sat at the bar. ( The bar, and two table spots available were so dirty but the bar was the least messy) My heart was set on sitting in a booth so we decided to switch spots. The bartender came out and said give me a minute and I will wipe it down for you and asked for me not to sit yet. My wife was at the restroom while this occured. I then sat when he was coming back to wash the table off as well as my wife was coming back. The bartender had no help and was very kind, however I waited about 5 to 7 minutes. During this time the bartender was making drinks for the other table and serving them. The bartender also helped serve their salads before we even got our drinks (a coke and a sprite). It then took a long time to even take our meal order. We ordered a 4 course meal to split. As soon as we got our soup and salad, our pasta came out right away. We didn't even have any time between courses. I seriously thought about giving no tip at all. This is the 2nd time I have ever been to any red lobster as well as this one. I will not come back again. If slow service, a messy atmosphere and expensive prices are for you, then you have my blessing to dine there. read more

If it wasn't for one of our two waiters this would have been a HORRIBLE experience! It took 1hr15min to get our food, my rice was dry, Alfredo was cold and too HARD to eat, it took 4 requests for sauce to be brought out, the tilapia was not cooked fully, and we lacked silverware which took 20 min to correct!!!! The cooks produced Sub-par food at best!!! Out of 9 plates of food, only one was fully cooked correctly. Talk about a huge disappointment to what should have been a good birthday dinner for my husband. read more

The food here is always good but the service at this location was spectacular! Jacob was our waiter and he did a fantastic job. Good hire Red Lobster, you got a keeper with him. This was a class establishment from top to bottom and my family and I will be back again. read more

Ate dinner here with a group of my friends and one of their parents tonight to celebrate Father's Day [early]. Bottom line up front, I was pretty disappointed. We waited for a long time and had to ask for their biscuits, then had to ask for appetizer plates. The biscuits tasted pretty great. The appetizers took a fairly long time. When they brought mine out the lady seemed rude when asking who's appetizer it was. She might as well have been cussing when asking, because that was her tone. A moment later and she then [accidentally] dumped the chips and dip all over my friends mother who was sitting next to me. She said "oh I'm so sorry" and walked away. We got more chips later. They then brought our food out. It was pretty mediocre (and I was in the army infantry and I wouldn't even complain about MREs haha). I was disappointed to see that all of my muscles were still sealed shut. And my meal had zero flavor. The lobster was so so. I think everyone at the table was pretty disappointed tonight. It's a bummer when each person buys dinner and a beer and is paying $60 bucks, only to realize you would have had a better night getting a $12 meal at McDonald's. Anyways, I've seen worse, but this was definitely a very big let down for the money. I have been to other Red Lobsters around the country and they were delicious and totally worth it. Just wanted to write a review to warn future people from going and wasting their hard-earned money. Because of this experience, it is doubtful I'll try a Red Lobster again, anywhere, in the future. Not going to waste my time, my money, and sacrifice a could-be great dinner experience, for a crummy one that makes my day feel negative. Hope this place can get it together. -John read more

My wife and I went to the North Spokane Red Lobster on Saturday afternoon 2/15/20. We were greeted nicely and sat faily quickly We ordered a Lage Ice water and a beer. It took over 10 minuets to get the beer and over 20 minuests to order but we were celebrating Valentines day! Uour server was very nice but it took her at least 30 minuets to bring us the Biscuits. When the food arrived I cut my steak as the expediter asked and it was done the way I liked but my double mash potatoes were cold. The took them away to get new hot ones. I begaing to eat my lobster and it was rubbery or over cooked. At this point I at my steak and got through my lobster and I got another small portion of potatoes not he double serving I started out with and they were cold too! I flagged down another server who was put out that I asked to get some hot potatoes. Our server took forever to bring some more hot mashed potatoes and when they finally came they were hot but a very small portion not the double mashed potatoes that I had ordered. Our seemed out of sorts and we kept hearing about how the kitchen was so busy. I think our server forgot about us and our order and it sat and the lobster in my dinner and my wife's was over cooked. We were offered a free dessert for the mashed potatoe issue and the long time to get our food and being served so late. Really a free dessert, all I wanted was good food that I paid almot a $100 for not a dessert. This was our second time to this Red Lobster and I would say to all stay away we have had bad service both times there. For the price of the food the portion size, the food quality abd service got to another seafood restaurant with better everything. read more

Worst experience, ordered happy hour drinks and waitress brought regular drinks so rather than a 4 dollar beer it's now a 7 dollar drink x 4...ordered the crab fest special which was 19.99 with 3 sides sounds good right but every side was extra and the waitress only told us the asparagus was extra so now each plate of food is like 40 per person, very dissatisfied with the service and the waitresses response when asked about the bill. "You gotta read the fine print". Not a customer friendly response. $175.00 later not happy. read more

Jeff is literally the best server in this place, keeps drinks flowing, and makes sure you're taken care of no matter what, super happy and personable, treats you like you're his best friend when you first sit down. This man is the real deal a real asset, seriously. Down vote this all you want...I still know you're wrong. read more

I've been in twice in the last week because of how amazing our first visit was. We were served by a wonderful blonde lady on Saturday (I believe her name was rachel). And by heather last night in the same section. Service was fast and friendly! They both offered extras like to go drinks or biscuits. We were doing endless shrimp and they took our next order everytime they brought us something. Would highly recommend! Food was amazing too! read more

Bummed...I started out with a lobster and shrimp cocktail. Both the shrimp and lobster were partially frozen. Next main course wood grilled lobster and shrimp and Au gratin cauliflower. The lobster and shrimp tasted of the steak that was on the grill before them. Otherwise basic bland. The cauliflower was greasy, and tasteless. To their credit the service was great. They credited me for part of dinner and offered to give me boiled lobster and shrimp, but I didn't want more to eat. Suggest traditional boiled lobster and shrimp and forgo the grill. read more

This was my second time here, I took my girlfriend here for her 30th birthday, I had steak, salmon, and crab legs that we shared and she had bottomless shrimp that you could get anyway they served on the menu, we both loved this place, the service was great, place is very clean, and it's seafood so it is pricey, I don't recommend bringing kids it's mostly quite and they don't have much of a kids menu, other than that I will be coming back more often read more

My mom and I ate there during the day last week, food was great! At first the server did well, was attentive then as after the meal delivered, she disappeared and when we did as for things she forgot and showed up at the end of the meal with them. We did ask for a box, then she disappeared for close to 15 minutes, I was worried maybe she fell in the back and hurt her ankle, but have no fear I found her gossiping at the front near the register. Delicious fresh food, next time I only go at prime time when they have the best wait staff on. Too bad my mom had this experience for her first Red Lobster experience. read more

We were disappointed tonight. We arrived at 5:25 and were seated by 5:40. Not bad, but then didn't see our waitress for about 5 minutes. Then took 15 minutes to get our drinks. We were going to order the special but then our waitress needed to find somebody with the time. It was 6pm so we were told the specials were no longer available, they just ended. I was a bit perturbed because we had waited so long and then went past the special. So...my wife decided to have the salmon. Ooops, out of salmon. So she went with fish and chips. Ooops, out of the fish and chips. Getting harder to find a dairy free option. I was going for the turf and surf, but, ooops, out of the filet. Ok, I settled for the appetizers and crab roll. My wife settled for some other dish. Then it took 45 minutes for our food to arrive. We had been there 1.5 hours and had empty glasses waiting for anybody to refill them. Now, the only reason this is a 2 star instead of one, is because the food we received was done well. Took long to get but was prepared well. I was disappointed with their service which seems to be my mantra with Red Lobster. If you eat here, beware and plan for a long night. read more

This restaurant is exactly what I would expect from a chain. The food is okay, the service was fine. Not good enough to brag about, not bad enough to complain. read more

I had a terrible experience at Red Lobster on Tuesday night. It was the first time I had an opportunity to go in and use my birthday reward. I've been sick most of July or out of town. I save it till the very last day because I thought I can get in that day and it will still be valid. Well I got there and went to bring up my card to show what I was being offered, my card had been reset to and only gave my points total but no birthday offer. My waitperson said she could not do anything about it but she would get her manager. The manager at the Red Lobster at Northtown is named Jeff and he is the rudest person I have ever encountered in the food industry. When I explained the situation to him he grab my phone, took it away from me , started poking through it, said what looks to me like you just join today and I said I've been a member for years. This is why I can't do a thing about it and less it shows up on here. There were three of us there we were having platters so there was a pretty big check coming to Red Lobster from us. This man could've easily alleviated The situation by just giving me my reward and chalking it up to what's up with the card. He says why you keep looking for it and if you find it let me know. And went away and just as we were leaving he came back, stuck his head in front of my friend Who is sitting on the outside of our booth. Pointed at me and said well did you find what you were looking for. And I said no. He said "well bye have a nice evening". I have never encountered such a rude man. Our waitperson was wonderful but the manager, get rid of him before you lose all your Spokane customers. We're getting enough other places here in Spokane that offer seafood that we don't have to come to red lobster all the time. I will never be back and will cancel my Red Lobster membership because of this. I have also contacted the corporate headquarters three times and have not been responded to once. read more

We were at this store on Sunday night. I have been here before with no problem. Unfortunately, that was not the case this time. If I could give 0 stars I would but that was not an option .First of all, we have a family of five and they only brought us 4 biscuits. How does that work? Our server can't count? So we asked for more a while later and he brought three, hmmmm. As we were placing our order he kept saying you get one side or two sides with that. But...... most of the sides cost extra. They charged $1.99 extra for corn on the cob! I don't know about you but when the server says you get sides with your meal, I expect it to be in the price of the meal. Especially at the prices they charge. To top it all off, the service was slow and the crab legs were cold and "fishy" tasting which makes me believe they were not stored properly or very fresh. We will not go back and I highly recommend you spend your hard earned money somewhere else! read more