Stopped around 4:30 today to get a takeout of bowl of lobster bisque soup. Also 6 of their famous biscuits.. The soup was great! The biscuits had been reheated and were dark and hard as rocks. Guessing they were left over from lunch. Is that what restaurants do? Use their leftovers for takeout customers since they don't realize what they're getting until they get home? I am so disappointed ! read more

Red Lobster - three biscuits on a napkin - Seafood Near Me - Eugene, Oregon

Very disappointed. Went last night and our waitress was very rude rolling her eyes at us as we ordered slamming down stuff. We waited an hour for the biscuits and a water refill, 90 min wait for our food. I understand being busy and understaffed but no reason for the waitress to be so rude to us. read more

I have been to many different Red Lobsters, so the bar is kind of high when it comes to comparisons between what a Red Lobster should and shouldn't be. Let me tell you, this Red Lobster (#6366) is everything a Red Lobster should not be. The only thing this Red Lobster had on par with others is the wait, but with Red Lobster I have come to expect the wait to have good seafood. So, after an hour wait, we finally arrived at our seat. There were four of us. We ordered 2 Doctor Peppers, 1 Cherry Pepsi and 1 Pepsi with 3 glasses of water. When they arrived and placed in front of each member of my party, the server titled each drink. After a guessing game of who got what, as none of received what we had ordered. We finally realized there was only 1 glass of water. Funny thing about that water, it had ice and the outside of the glass was cold, but the water itself was warm. Kind of makes you think they didn't check the faucet after having the hot water on, either way makes your mind wonder why hot water was in a glass of ice water. Now to the food. After an hour and a half wait, we finally received out 3 entrée plates. Mind you, after two and a half hours of waiting for our food, the Mc Donald's outside the window looked very appealing, especially after seeing the food. The Lobster was over cooked and disgusting. What should have been an 8oz lobster tail had shrank down to half that size and became hard and rubbery. The Shrimp over peppered, over cooked, and only two on the skewer (would expect at least 4 as it was the main item on the dish). The side order of Mashed Potatoes could have been used to set a cast on a broken leg. I have never seen a Red Lobster use mashed potatoes from the box, until now. This bowl had to be stabbed with the spoon and then a fight occurred to reacquire the spoon, the plaster didn't want to give it up and even lifted the bowl off the table when lifting the spoon. These mashed potatoes could have been used to drywall but shouldn't have been served for consumption. More than ¾ of each plate was left behind. If I could give zero stars I would. I have worked in the food industry and have always prided myself and being a big tipper, even if services are on par, but this evening was the first time I have never tipped. If I had it in me I would of dine and dashed, minus the dine part, left the check of $121.42 behind Needless to say, taking my son and his future wife out to dinner in celebration of their first child, was everything but a celebration dinner. This was a nightmare, and I was truly embarrassed taking my son and his fiancé to their first Red Lobster and it turned out to be a nightmare. read more

We came here to celebrate a couple birthdays and a job promotion got lobster artichoke dip calamari and stuffed mushrooms win win win. Stuffed flounder was awesome we had 3 lobster lover's dream platters and my daughter who won't eat anything ever ate a whole basket of lobster rolls. The waiter was on top of our drinks and had a great tempo and contagious laugh. Kent was his name. We loved Kent. Best spot for our family of five celebrations! read more

Chain restaurants are not my favorite, but seafood is. We stopped by for a late dinner last night and were promptly seated at a 4 top. I asked the hostess if there was a booth available, seeing one opposite our table~ she said no, so we sat. Sat and waited... and waited... I then decided to speak up. Asked to speak with a manager, and he promptly had us relocated to a booth, and we were attended to promptly. Our server arrived next, and was very efficient. Our meal arrived with good timing, everything was fine... but the dragon broccoli is another story. This broccoli appetizer was so good, I should have taken three home to eat today! read more

Red Lobster - Seafood Near Me - Eugene, Oregon

First and foremost, horrible service!!! It wasn't even busy so that can't be the excuse. Waitress was to busy talking to other staff members to come get our orders and drinks. The FOOD was absolutely gross. Lobster tasted like a rubbery shoe and fries were SOAKED in oil. Stay as far away from here as you can, this place has went downhill. Atmosphere in here is just draining and they even seated a couple with kids in the bar section. There was no one in the place with plenty of seats but the seated them in the bar section, LOL!!!! read more

To-go order. I like Red Lobster but I got less than a child's size portion of broccoli for my side. The biscuits seemed like the darkest and hardest ones from the batch. The food was good but I felt like I wasn't given the best quality because it was a to-go order that I wouldn't see until I got home. Maybe it's because I didn't tip, but I ordered on-line. Nobody greeted me, refilled my drinks, bussed my table or walked my order out to me. Why do i feel guilted into tipping before I know what the quality of my order is gonna be like? Its like on-line panhandling. From that perspective, it's kinda rude for restaurants to ask for tips on-line if it's not going to a server or delivery driver. read more

I did like Red Lobster when I went there but the Fish & Chips wasn't quite as good as I expected it to be. You see, maybe I'm not being fair to them or something because I'm comparing this Red Lobster to the one that I went to in Kelso, Wa. a few weeks ago. There the Fish & Chips was, out of this world, Wonderful. In fact it was, hands down, the best I have ever had. The fish was very fresh and flaky and delicious and the Fish & Chips at the Red Lobster here in Eugene, no so much. The restaurant was nice and clean with an inviting atmosphere, the waiter was extremely helpful, super polite and the whole experience at Red Lobster made me want to come back again... well, like I said, the Fish & Chips, not so much. The fish here was mushy and just didn't seem as fresh as what I had in Kelso. I am looking forward to going back to the Red Lobster here in Eugene but maybe I'll spring for their Salmon or Halibut or Crab or maybe even the Lobster (which I'm not a huge fan of) but I'm open to try it again. read more

This was my first time, I am not a fish guy, so I had the cajun chicken fettuccine noodles and it was an 11 of 10. The large margarita was Sooo good. But the Cheddar cheese biscuits Were to Die for!!! Please go to this restaurant any night. Now if you like Fish my guest had so much good shrimp and stuff he had to take some home. And Lin was a treat. read more

Red Lobster - Wow Soo Much Good, I could have had two - Seafood Near Me - Eugene, Oregon

Walked in and saw the lobby pretty full. Nobody was at the front desk so I just sat down. Checked three or four times over the next 5+ mins. Finally, after three people come in and somehow get ahead of us did we finally get recognized. Absolute shit service on my fiancé's birthday. read more

We've been trying to have a night out for a while now. After a few hours of pool and drinks we wondered over to Red Lobster. Apparently the rush is mainly from 5:30pm to about 8:30pm. We got here around 9:30 and were seated right away. During the rush you can expect a wait of 30 minutes. They don't do reservations, and they wont allow you to call ahead and put your name on the list. First person, first serve. I have to admit, I was tanked. I couldn't quite remember what I ate until the next day when I found the receipt. My wife and I both had the special which was Grilled Lobster and Shrimp with mashed potatoes and cheddar biscuits. Now, it's true...I was hammered, yet I remember eating my food and thinking, wow! This isn't rubber like the last time we ate at a Red Lobster. The cheddar biscuits were awesome, the taters weren't all that bad either. Perhaps it was the whisky that allowed the food to be a touch more palatable, but none the less....it was enjoyed. My wife remembers a lot more than I do, and she loved dinner. She wants to go back in a few weeks in fact. It was $19.99 for the dinners, making a $40.00 bill in total. We were happy with what we had and even took extra cheddar biscuits home with us for the next day. Which I devoured. we'll give her another shot read more

Red Lobster - Lil blury, will redo our next visit - Seafood Near Me - Eugene, Oregon

We went here last night because the endless shrimp was available again. For $17.99 you get your choice of 5 different types of shrimp, side salad and a choice of an additional side. YUMMY!! Don was our server and he was fantastic. Not only witty and funny but also kept the shrimp coming without us having to ask much for them. The strawberry lemonade was great. The Parmesan Peppercorn Shrimp -- YUMMY -- definitely a 4 at least in my book. Garlic Siracha (we didn't get the siracha sauce on it) was also yummy.. basically garlic grilled shrimp - 4 at least Hand battered shrimp -- classic battered shrimp... yummy 4 as well Scampi -- AWESOME -- 5... Never tried the alfredo... Mom got the coconut shrimp and they were also awesome. This place is expensive -- it is SEAFOOD... BUT with this endless shrimp I think I may have eaten the full $18 worth! Their Cheddar Bay Biscuits are YUMMY ... Not a bad place... a date place is what I would call it since it is spendier. Good atmosphere. Overall well done! read more

I came to this location for my friends 75th birthday. 2 days prior to that night she had been in the hospital for heart issues. Her pace maker wasn't working correctly and the days following have been hard for her to not only stand on her feet but get up and move in general. We had no reservation and the wait was about 45 to an hour understandably so. We went to the bar section to wait for our table for 6.the bar area had multiple open seating yet only 2 tables could be severed in the bar section. We sat to wait at one of the 8 open booths and were told we could not sit. After explaining the situation to a lady name Kassey.. She had no remorse for the physical disability of my 75year old friend. Stated that she was the manager and rules are rules. So my first question is... What happened to common curiosity and customer service? When your put in the position to run an establishment that's supposed to have great hospitality you do so.. AND SHE DID NOT. Which makes me question who the hell is she Supprotivor? Are you paying enough attention or just collecting the pay checks? You both should be fired! Shame on this restaurant for treating a Veteran elder with such uncaring disrespect. I will NEVER come back and will shout it to the roof tops to everyone else. Shame read more

Went for a birthday dinner tonight and the food was great, service superb and Kassy the Manager was excellent with her customer service. Thank you Kassy for helping my Son Bryan make my birthday an extra special surprise. read more

I have eaten at this Red Lobster serval times and found the food and service satisfactory. However, the last time my wife and I had lunch, found a server from the bar to be loud and obnoxious. Although in our 70's, I don't appreciate being treated as if we were incompetent. the lobster was tasteless, dry and stringy. Not even the butter helped. The grilled skewed shrimp was equally as disappointing! Will never patronize this establishment again. read more

Two baskets of those mouth-watering biscuits and we should've hung it up. Instead, I ordered the Seaside Shrimp Trio with a side of Lobster Bisque, which is amazing. The rest of us ordered a Tilapia special and a big ol' bowl of Loaded Baked Potato Soup (which is also amazing). Although it can be busy, the staff here really do a great job and coming by the table. Just wish the bisciuts would come within the first 20 minutes! read more

Red Lobster - Lobster Bisque - Seafood Near Me - Eugene, Oregon

See all

I really want James L. to write this review for me. I had a bad experience and I just KNOW he could write a funny yet biting review. The main problem: The waiter gloved up and mauled my crab! I did not need help, at 40+ I am experienced in the way of crab cracking. I was stunned into silence and my husband's chin plunked against the table top. Never have I experienced such audacity by waitstaff. The other problems: Dirty seats, a deep fried label in our calamari, under cooked broccoli, and a perpetually empty water glass. The decor is nice, the lighting is relaxing, and the restroom is clean. read more

See all

Nice restaurant. Staff was great. Fast seated quickly and food was great. Nice quick place to get fresh seafood.

The all-you-can-eat shrimp is a great deal! The server Jared was very prompt and was a pleasant experience! I highly recommend the Red Lobster in Eugene! Other locations should emulate the service provided here. read more

Red Lobster - Seafood Near Me - Eugene, Oregon

I sat down and just left after 8 minutes of no one bothering to speak to me. Really frustrated and invisibleh They were noT BUSY 5:03pm read more

Best time we had here! Waiter, Jason, and other waiters were very helpful & friendly. My daughter in law was busy with her baby so waiter took the time to take out the crab meat from the shell so daughter in law could eat with one hand. Also waiter took our last order for a take out Thank you RL!!! read more

See all

I arrived at the Valley River Center location to an almost empty restaurant despite being full on lunch time last sunday. Clear skies and warm weather. I left the local Sizzler restaurant because it was packed. I wanted to try the Endless Shrimp promotion, but was surprised it was $27 and did not include a drink, but just one side. I got the baked potato, and the tea was $3.99. The potato was barely luke warm. I did not eat the biscuits as they were under done and gummy. It took over 15 minutes before the first plates of shrimp arrived. The best was Dragon style which had a nice crispy exterior and slightly spicy sauce coating. The rest were disappointing in their lack of flavor. Breaded coconut shrimp, Howards Favorite, Popcorn style and skewered had absolutely no shrimp flavor. The tiny Scampi tasted a little garlicky and the shrimp linguini was a blob of goo. My waiter was very loud and faked his hospitality by talking way too much. You could tell by the toughness of the shrimp that they had a lot of preservatives. I think I will stick to Sizzler in the future. read more

Ordered door dash. And we were missing the salad unfortunately. The downside of having your meal door dashed is they probably won't double check your order for you to make sure everything is there read more

I love red lobster. It was my first job as a kid. I sill love it. Cheddar bay biscuits are always great. I have a few items I get usually that are my favorites. Salmon New Orleans, shrimp pasta, loaded baked potato, I got a seafood potato recently that was also great. It's nothing gourmet but it's been consistently good for 15 years. The chocolate wave is my favorite dessert there. The calamari veggies appetizer is another favorite. Shrimp scampi is perfect for endless shrimp. Anytime we've had an issue a manager was quick to rectify it. read more

This red lobster has 0 service, I made a pick up order For two items at about 7 pm was told to wait until 7:34 and my meal would be ready for pick up. I arrive at about 7:30 to the red lobster only to be seating at the bar as I was waiting for my food. Normally not a issue but I sat at the bar until 8:21 then when the waiter finally brings my food out I looked at the ticket on the bag and it says it was printed at 7:51, why was I there waiting for food you had never even made? And why wasnt I informed of my order status. I realize it's busy but a simple conversation would be nice instead of oh it's coming, it's coming. So a hour and a half after I made my order I finally got my food, only to get food poisoning, don't rush my food cause you made a mistake it's not fair to the consumer, and I shouldn't have to be seated in your restaurant to get good healthy food service read more

My fiancé and I visited courtesy of a gift card, otherwise we normally don't go to chain restaurants as our first choice. It was a Friday evening around 5pm and we were seated right away. Our server was very kind and attentive without looming over us either. We tried the lobster artichoke dip to begin with, which I would pass on next time. It was too heavy without much artichoke or lobster actually in it, and it was somewhat bland while still be salty. Interesting. Moving on from that, overall, the dinner was consistently good. Good being the operative word - not great. read more

The service was amazing, Debora especially is the best! Food was brought out at perfect times. She frequently asked us how we were doing. I have no bad reviews for this location due to their workers hard work and service! Bless! read more

Yummy. Food is great, service is excellent, biscuits are wonderful! Can't wait to go back read more

It was nice stopped for lunch with my sister who lives in cottage Grove food was good the service was great they went out of there way to make sure we had what we needed. Just could use a bit of tlc read more

My husband and I were in Eugene for our Anniversary so we decided to eat at Red Lobster we went before the dinner rush so it wasn't very busy. This was a huge disappointment from the start. Our waiter took forever to do anything. He only had 3 or 4 tables with 2 people at them took forever to get our waters and our order taken.He was to busy bullshitting with the table next to us about the Duck Game. He said like 4 times he would bring us biscuits but didn't until I had to ask someone else walking by. We ordered our meals and ate our salads and he left the dirty salad plates on out table for our while meal. We had the on the edge of the table and they were empty. My cajun chicken pasta was luke warm and my chicken looked like a dog chewed it up and they put it on my plate. I did not look like chicken I had big chunks and little chunks. Hubby upgraded his baked potato and it came out with just butter and cheese no bacon our sour cream like it was supposed to. Asked for more biscuits with our meal and never got them. Our server Trent was to busy bullshitting still about the duck score. Took us forever to get our check and no one ever asked how our meal was. We spent over 60 bucks for a shifty meal and shitty service. Don't waste your time or money going here. read more

Great spot, always a go to place to eat also shout out and a very great thank you to Noah V. He was very fast with getting our food and payment and gave excellent service despite all the craziness with covid. read more

Wow. I was extremely disappointed with Red Lobster. I had never been there before last night and I can tell you that I have zero desire to ever go there again. A group of 8 of us went in yesterday at dinnertime. The parking lot was packed, but weirdly enough, it wasn't busy inside. We were quickly seated and asked by our server (Jake) if we wanted anything to drink. Jake's service wasn't too bad. He checked on us several times and brought out what we needed. We did have to get his attention a few times but it is just kind of loud in the restaurant naturally for some reason so it made it difficult for him to hear us. Looking at the menu -- well, there are very slim pickings. The menu is about 18 pages. 4 of them are alcoholic beverages that don't show any prices (I hate places that do that). 8 more pages are food items that are not available during dinner (like lunch specials or daily specials that only run Monday-Thursday). So there are very few actual food options to choose from. The prices aren't astronomical when you consider that lobster, shrimp, and crab are the main choices. However, if I am going to spend $20+ for a food item, it had better knock my socks off. My socks stayed firmly against my feet while at Red Lobster. I decided on a $7 bowl of clam chowder. I spent my entire time eating it trying to determine if they used the Progressive can of regular New England clam chowder, or the "heart healthy" can of Progressive clam chowder. Because that's what it was. It was essentially potato soup with a few clams. The clams that were in there were either over/under cooked. They didn't have much flavor and what little they had was not good. I tried salt and pepper, but there was no saving the chowder. Others got shrimp platters that were less than awe-inspiring. All are served with broccoli for some reason. That's probably my families' least favorite vegetable and that's the option every dish comes from. The rice pilaf was overcooked and lacked any flavor. Fish and chips were generic and could be picked up from anywhere else for the same quality and half the price. Essentially, the food selection was extremely poor and the food taste wasn't any better. On the plus side, the biscuits served before dinner were pretty good (sadly, better than most of the $20+ dishes we were served). The tartar sauce was also surprisingly good. I tried a bit of it and thought was a step above most I have tasted before. The bottom line is the service was fine. Our waiter Jake did what he could, but how can you help overpriced food that just isn't any good? How can you help a menu that offers more choices for lunch and alcohol than dinner? Answer: you can't. For the extraordinary prices we paid for very sub-par food, I cannot ever see going back. read more

We love coming here for birthdays or as a treat. Cheddar bay buscuits are love and we always enjoy a salad before our meal. We usually get shrimp your way, and the Captain's feast. Upset once when they ran out of coconut shrimp and the sweet potatoes whip is seasonal. Fantastic service and we always leave a tip. read more

The packaged menu selections taste great. Only place I know in Eugene to get a live lobster cooked for you, if they have them. Been twice in a year, still waiting for a live lobster dinner. Not highly advertised on their menu either. You would think it would be a signature dish considering "Lobster" is part of their name and on the sign outside of the restaurant. Had dinner this weekend with my 12 year old daughter (who loves sea food) including desert. $90+ dollars. It's a little special for what we had, but I cannot lie. It "was" delicious. 4th star reserved for a better deal for a city that is 100 miles from the Pacific ocean. Headed to Newman's, I can boil water, and make clarified butter for dayz! No hate. Trust me, third best place in Eugene to get a seafood dinner. read more

Tonight was a wonderful dining experience! We were promptly seated after a friendly greeting as soon as we walked in. Our booth and table were clean. We were brought our drinks by the loveliest wait person named Keaira D. She was everything you would want in a dining out experience, she was prompt and knowledgeable and most importantly fun. The food was delivered on hot plates and cooked to perfection. What more can I say other then if you want a wonderful meal with excellent service and food...don't wait run to red lobster and sit in Kearia section. I had the shrimp....two thumbs way up! read more

Red Lobster - Seafood Near Me - Eugene, Oregon

Horrible service and no customer service to respond to my complaint. Asked for tarter sauce at the beginning of our meal and didn't receive it nor did I get any refills. At the end of of our meal the waitress came back and said ,oh I forgot your tarter sauce,and laughed. She then brought our check. I emailed customer service 2 times in 1 week and have heard nothing. read more

What a terrible experience. Came into a virtually empty restuarant on a Thrsday at 1230. Was told 30-40 min wait time due to lack of servers. Sat and waited and observed a complete lack of urgency with seated csutomers. Approached hostes after 30 mins and was told another 10 plus minutes. I asked why as i looked at all the emoty tables and told hostess i was confused since i don't see why there is such a delaay her literal responee was "you can be confused but...." After that I really can't recall what she was saying as I was so shocked that a customer service rep would reply this way?!?!?!? I then said forget it, remove us from the list we aren't eating here. We went across to BJ's and were seated immediatly,, had a great lunch with great service. I never do reviews but hope the owners see this. Don't blame covid when you're out of business. Blame your lazy and rude staff. read more

I had a previous amazing experience at this restaurant, figured it couldn't be duplicated. A business associate suggested we meet there for lunch to discuss some new proposals. While I hadn't previously considered Red Lobster as a lunch spot - seafood sounded great. Once again I was absolutely dumbfounded by the service. I eat out every day for lunch and this was hands down the best service I may have ever had. So much so, I took a picture of the GM's name. I'm either hiring her to run one of my locations or hiring her to train my Customer Service Reps. FYI waitress April will not disappoint. Ask for her section. Talking to the gentlemen that suggested Red Lobster for lunch - he said "I chose this place because of the great service I keep getting here". Wow. Pretty cool! Great food too. read more

This is a great place for a high quality lunch. It's a chain restaurant but the food and service was great. I ordered the Mia Mia grilled with broccoli and rice. The food was fresh, hot and i was able to get in an out on my lunch hour. read more

I've had better service at this location, but tonight was horrible. this is so on them as we choose, the day after vday. Im sure 1,000 eugene couples thought the same, celebrating vday on Saturday night would be a better choice. But the choice of staff, on that day, was your worst. 7:30 pm Saturday, still a 50 min wait for a table. the bar area is full, as limited time towards our movie time, we choose maybe the bar. We were able to grab 2 seats after standing around in the bar for 15 min. Then sat over 20 min to even get a water beverage order done. Server walked away without asking if we need menus or we are ready to order. We were ready, been studying the WEBSITE, knew it. Server comes to take order, with no note pad, (I start off, I have a weird, Dairy protein takes order but comes back several times, to ask the order again, AKA GET A NOTEPAD, sever Ordered our food, it was delivered cold, in parts, baked potatoes delivered 15 min after the main dish and no steak knife,,,, I know your running around like shits on fire, but I ordered a steak at you slipper bar (some spilled oily stuff, you did not clean up) and NO steak knife???? I like ordered that about 50 min ago, you could not bring me the steak knife as soon as I ordered ? read more