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    Red Eye Cookie

    3.9 (324 reviews)
    ModerateDesserts, Bakeries

    Order Red Eye Cookie Takeout or Delivery

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    Reviews With Photos

    Cameron N.

    This used to be one of my favorite places to go to satisfy my sweet tooth - sometimes visiting multiple times per week. Despite their 3 cookie minimum and sometimes having to pop the cookies in the oven to cook a little bit more, I still really really liked this place. The cookies were pretty consistently warm and soft. Unfortunately, due to poor service, I won't be back. We went one night after dinner (December) and the cookies were cold and hard and crunchy - which was a first. I immediately went back in and asked for the cookies to be replaced and was told that they'd turned the main warmers off and were only using the countertop one, so all the cookies would be that way. I asked for a refund and the cashier said they didn't have the permissions to do that. Eventually, she got on the phone with who I assume to be a manager and relayed to me that I should go online and fill out the contact form. I did it immediately and literally heard nothing back for a month. I tried to be patient, but in January, I called concerning my refund and was just told matter-of-factly and repeatedly, "There's nothing I can do. There's nothing I can do." In February, I re-did the contact form and received a standard template e-mail reply from the owner, offering no solution. After that one e-mail, he never replied again. I followed up three weeks in a row and was ignored. Eventually, the owner texted me saying he normally doesn't do refunds based on preference but he'd replace the cookies as a one time courtesy... Uhh, you are NOT doing me a favor by giving me the product I literally paid you for! After, I replied with a date/time, he never replied or even thumbs upped to confirm he'd read, so at that point, I officially let the situation go. Yes, it's "only $12", but to pay a business and leave empty handed because the product is piss poor quality is absolutely not right. And for them to think you're just supposed to be okay with it, when is also not right. Sometimes I still crave their cookies, but I won't patronize a business with such poor customer service.

    Assorted Package: snickerdoodle , cookies and cream, chocolate chip
    La Juania M.

    If you want to grab cookies fast this is the place for you. They have a variety of cookies they have already fresh that you don't have to wait for baking. The only thing you have to get at least a pack of 3/6... no singles. The guy that was helping us was really nice and friendly. He was good at explaining what was each cookie. Overall good experience ... check it out.

    Cookies & Cream, Snickerdoodle, Red Eye
    Connie T.

    A Richmond staple! I've been coming ever since they were in the sketchy back alley. My favorites are the cookies & cream and snickerdoodle. As some of the other reviews note, the snickerdoodle is often gooey in the middle. Maybe I'm just used to it but I love it! They also have dairy milks, almond milk, and soy milk available.

    a variety of cookies in a box
    Heather B.

    Best DoorDash experience and great cookies! I love using DoorDash to experience food from the area I am in if I can not leave due to no car or something along those lines. We were visiting friends in Richmond and I was hoping to find something for dessert to share with others. I came across Red Eye Cookie. I ordered through DoorDash with no issues. It was delivered promptly and they were still slightly warm so chocolate chips were still soft and ooey gooey! The cookies were a large medium.... Is that even a size? Ha! Well I made it up and I am sure you get what I am saying. But, what is important is that they were scrumptious!!! They are definitely worth it. My favorite was the Oreo one and the peanut butter one... ok the chocolate chip was good too. The red velvet has coffee in it, made it unique for sure. They were packaged well too.

    Chocolate chip, red eye, cookies and cream and oatmeal
    Janet T.

    Stopped by on a whim. The cookies were excellent. My only dislike is peanut butter cookies are my favorite and they had none. I guess they are others favorites too. They were super helpful and friendly. The cookies and cream were just okay but the oatmeal raisin were OUTSTANDING as were the chocolate chip. My daughter ate the red eye and said it was okay. So I give them five stars....love them!

    Chocolate chip, cookies n creame, and snicker doodles.
    Jordan B.

    I discovered Red Eye Cookie through a quick Yelp search for dessert after having drinks down the street at Barcode. I must say, the cookies here give me life; they're much better than Insomnia. They were so good I had to go here twice during my July 4th weekend trip to Richmond. In addition to traditional cookie flavors like chocolate chip, snickerdoodle, peanut butter, and oatmeal raisin, this place also offers unique flavors like cookies & cream, maple apple walnut, and their namesake red eye (red velvet & espresso flavor.) While all their flavors are bussin', I must say that the cookies n cream were my favorite. For those of you who may not be familiar, you're only allowed to order up to a half dozen when you walk in, and any cookies beyond that you have to wait about 20 minutes for, so take advantage of their online ordering if you want to order more than six. I honestly would've waited for more cookies, but I had to get on the highway to beat that infamous I-64 traffic. Shoutout to the owner, Brayden, who let me get two additional free cookies in addition to the half dozen I bought (one for being posted on their story and another for signing up for their rewards program.) All the friends I was able to share the cookies I bought with down in Hampton Roads loved them as well. I will definetly be doing an order for a dozen to take home the next time I'm up in Richmond.

    Rita D.

    Hot and ready cookies!!! Chocolate chip, snickerdoodle and Red Eye .... Mmmm. Didn't mean to stop but why not!!

    National shipping order: Gigantic box 4x the size of the cookie box. Surprise, the cookies were all broken.
    April C.

    There are few reviews on their national shipping for cookies, so I will review it - Don't order from them because you won't receive it. I ordered two separate orders going to the same city, but different address. These were gifts however only one order arrived. I have contacted them twice about the other order and they've left all my messages on read. I basically paid $60 for six cookies. Another note, all six cookies were broken upon arrival (pro: they were very soft). However, I bet it's because they shipped the cookies in a shipping container FOUR TIMES the size of the box containing the cookies. [Attached photo for reference]. Pretty unboxing experience? Sure. Sustainable and provides protection for the cookies? No. Review of the cookies that were received, ranked from best to not-so-good [according to my sister]: Chocolate Chip: Her favorite - Has that home-made taste. The only cookie she would repurchase. Cookies & Cream (+$0.48): Interesting mix of toppings within the cookie. Snickerdoodle: Good but bland. White Chocolate Macadamia (+$0.48): Ok. Maple Apple Walnut (V) (+$0.48): The apples are super tasty and don't taste artificial! Maybe too many apples though. Red Eye Cookie: Extremely bitter, but then again she doesn't like red eyes. After purchasing these cookies, you get no visibility on the order or even confirmation that your order has been shipped. I placed the orders Monday night (Sep. 2) and one of the orders was received the same week on Friday night (Sep. 6), so I appreciate receiving that order in such a timely manner! For paying so much, some communication from the company would be nice. Red Eye Cookie Co., please contact me. Thanks!

    Snickerdoodle cookie
    Jessica T.

    It's 100% worth it!!! So good! It's balanced in terms of flavor. The cinnamon and sugar have a good ratio. It's not too sweet nor too spicy. The texture (I microwaved it after freezing it because I saved it) was fluffy yet chewy- the way I love my cookies whenever I'm craving carbs. The flavor and texture were just overall amazing and the cookie made me satisfied. I didn't feel too full or guilty after eating it but I was happy with my decision. It was enough to satisfy my midnight cravings and screamed high quality.

    Snickerdoodle red eye chocolate chip

    Stopped by to give this place a try, well because why the hell not and who doesn't love cookies?! The staff was extremely friendly and gave a great description of each cookie. The cookies were the perfect texture (gooey and soft) and for it being so late at night, the cookies were fresh and piping hot in the box. Loved the overall menu and texture. My only suggestion is to add more flavor to the snickerdoodle (one of my fav flavs) it was leaning more towards a standard sugar cookie. I'll be back!

    Wanna see my red eye
    Fox E.

    Red Eye is an affliction I suffer from when hanging out with boys, especially multiple boys at once, usually on late nights and weekends. But anyway. This business reminds me a lot of Insomnia Cookies, on almost every level, and it basically is a late night cookie spot where they will make you hot fresh gooey cookies. I like it a lot. And it's not as much of a national corporate chain as Insomnia so it has that advantage as well. They are dirt cheap and the service is nice. Right in the middle of the college area, so that's the clientele. They filmed the Nic Cage movie "Red Eye" in here. Or was it "Red Rock West." Does it matter.

    Maple Apple, Macadamia & White Choc Chip, Cookie and Cream (from left to right)

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    1 year ago

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    5 months ago

    Our cookies were undercooked and so small for the price. It felt like the price of a Crumbl for a regular size cookie.

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    1 year ago

    Enjoyed service. Cookies and cream cookie was delightful. They did not have seasonal flavors available, but the c&c made up for it.

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    2 years ago

    The cookies are hands down the best I've ever had ever. Fuck grandmas, fuck moms, my wife's are better but red eye is a close second!!!

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    2 years ago

    Always my fav in richmond. Love the snickerdoodle cookies and i'm looking to expand and try more.

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    Page 1 of 9

    Ask the Community - Red Eye Cookie

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