Around July-August 2024 they switched customer service portals. New account numbers. The phone directory even is different from what I remember. In the past they had a system where you could leave a name and phone number for a call back instead of staying on the line. I wish they kept that call back feature. I think it'll be a lot better in the future once the kinks are worked out. On the website they acknowledged the long phone call wait times and said they're actively looking to add more help. Personally I've always been able to get a hold of a person and they're usually very helpful. Last time I was on hold for about 10 minutes before being connected. In the past I've used their online contact form to set up service. Your mileage may vary if you're renting through a big box landlord and the account is in their name. But that isn't Recology's fault. I've called for bulky item pick ups three times in the past couple years and requested bins twice. It's always been very timely! They come when they said they would. Usually that means the next regular service day for your address. The garbage men have been kind. I once overstuffed the trash bin. They still took it that day but left a note saying next time the lid must be able to close or they will charge extra. It is a little unusual they bill quarterly in advance. But what can you do? There isn't a choice for your weekly residential waste disposal. But if there was I'd choose Recology over the competitor that services Fairfield any day. I've never had issues with their service. read more

They are crooks, liars and deceivers. Garbage truck hitmy vehicle and they deny liability, even though the arms of the truck matches where it hit my vehicle. My car was parked in front of the house. read more

Please city of Vallejo consider a new trash company!!! I have been trying to get three of my trash cans fixed for weeks. They refuse to change them out because they aren't broken in their eyes however every time one of my tenants puts too much liquid in them they leak all over. The supervisor came out to inspect the trash cans. It takes a lot of arrogance to park in my other tenants' parking spots and stay there as long as he did. My tenants deserve their parking spots ready for them whenever they need them. That isn't your place to park. Obnoxious company. I was telling my wife last night I should keep track of all the times I have to call them and all the times they skipped my account and sue them to get back all the money that is lost with them always wasting my time having to call them. Going to try to upload video of them examining their trash cans. I spend a lot of money on this company. They can work on their customer service. Update: emailed customer service directly and the president of the company after finding his email on the computer. Derek took great care of me. All my bins got changed and I'm assuming supervisor was aware of my complaint. Now I know how to escalate for future use. At least somebody there has their head screwed on correctly. read more

No one answers the phone and when they finally answer after being on hold for over 40 minutes the representative hung up!! This has to be the most unprofessional company on this planet! If I could give zero stars I would. This company is not deserving of even one star! read more

I Always have to check my garbage can after the truck picks it up. 1 out of 4 times the garbage can is not completely emptied, there's a bag left behind. read more

Updating my review to give credit where it is due. My staff contact was named Tequise and she provided outstanding customer service for a bulky pick-up, on top of a regular pick-up. Also giving props to the hard-working guy who drive the trucks every day. In my neighborhood, very reliable service, that is consistent. I think we need to appreciate them, as we can, the work is hard on their bodies over time, and risky. read more

They don't answer phones, I shouldn't be on hold for 30 minutes or longer this is ridiculous, I ended up just hanging up

I always get my questions answered by the very competent and friendly staff. These folks offer a great service that is helping protect our environment. read more

I have a serious question. Yes, you guys are doing everyone a service and taking the trash for everyone, but your company is also polluting by not having a cover over the top of the trash trucks. I'm currently driving behind a trash truck going into American Canyon and I have counted over 30 pieces of trash, fly out and just land on the side of the road. Hopefully you guys come up with some kind of solution for that. read more

I have to write this since it's happened many times. But this one was the last straw. I watched this entire process from my living room window today (7-30-25) When Recology dumped my gray waste can the driver was off center when trying to pick up the can. It didn't fit into the jaws of the lifting mechanism correctly and as he lifted it tilted sideways spilling some of the trash. The can was 3/4 full when he attempted to dump it and not close to overflowing. He then had to get out of the truck and move the can into position so it would lift without spilling trash. And you'd think he'd be a good service employee and good example doing his job with pride by picking up the trash. Recology is an ESPOP Organization which means each employee has shares of the company rewarded to them each year. It's a great deal and it's designed to motivate employees to do their best so they can to make the company successful, respected and profitable. They own a part of the organization. Well he drove off and left the trash there. So again I picked the trash. I then called Recology, was on hold for 15 minutes and hung up. This has happened to me several times and the hold was longer. Again this shows the service levels that this organization has. It's a shame that they have no direct competition as it would shake things up a bit, but they get by with the bare minimum while we pay the costs. read more

I have lived at my current residence for 6 years. EVERY Tuesday after pickup, I have to clean my yard from all the trash Recology leaves behind. I have called them to let them know what was going on. I was told collections staff are supposed to pick up trash that spills. In the last 6 year, I have seen exactly 1 staff member do as they describe. The rest of them just drive off. So either the customer service people are lying or collection staff is lying to their supervisors. read more

Are you guys ever going to answer the phone, my recycling wasn't picked up today cause someone moved my can in the middle of the night and and the garbage truck driver got out and placed a note "must be 3 ft away from cars" what am I supposed to do if someone moved my can in the middle of the night....the drive could get out and leave a note but not move it into position to dump it....and then left a note saying next time he wont take it if not far enough away......... read more

Recology-Vallejo - The note the recology driver got out to leave but not at least over my can to be dumped also - Recycling Center Near Me - Vallejo, California

I tried calling but lines are busy. So I decided to stop by the office to resolve the issue and all staff are very friendly. There was only one agent at the window but more came up to help us as the lobby was busy. Thank you Recology Vallejo! read more

Terrible service!!! Ask you to pick up told I had to pay $32 because I missed the trash?!?) what the hell I've been a resident here I've been paying for eight years! read more

Customer Service is non-existent. I would advise that you do not try holding your breath while trying to get them to answer the phone.

You REALLY couldn't take this Recology? 3 feet by 3 feet just like YOU SAID! For the first time ever, I scheduled a bulk pick up with Recology. It took SO LONG to get in touch with them, but I scheduled for today. I gave the woman at Recology a list of everything that was going and OVERSHOT the number of bags just in case. The Recology guy came today and did not pick up. I called Recology to ask why, and they said there were items there I didn't list. I asked what they were, and she said there were 4 large broken plastic 4 pots. I told her I included them, and she said they HAD TO BE IN A BAG. The only reason he didn't pick up was because my garbage wasn't IN A PLASTIC BAG. MY PLASIC GARBAGE WAS NOT IN A PLASTIC BAG. YOU ASK WHY THERE IS SO MUCH GARBAGE DUMPED AROUND THE CITY? It's because when you TRY TO DO IT RIGHT, they make it so hard, that people will dump it everywhere. Now I have a pile of trash at the end of my driveway that will BE THE SAME PILE OF GARBAGE NEXT WEEK, except I'm sure someone will come and throw it all of the street by then. Their solution? PUT A TARP OVER IT....LOLOLOL. what a joke. If I wasn't in my right mind, I would go throw it all on Benicia Rd. I even left a Starbucks energy drink, breakfast sandwich and thank you note. does anyone have a pickup that will give me an hour? I'll load and unload myself and pay gas. I don't want the ‍‍‍‍ coming to sift. TIA! read more

Recology-Vallejo - Trash - Recycling Center Near Me - Vallejo, California

Thanks Recology. You guys are always prompt and very informative! Helping keep Vallejo clean and green.

They are either idiots or jerks. No other option. I feel that they purposely placed my yard waste bin right behind my sons SUV that was parked in our driveway. Which was a very long distance from where I had originally placed the bin. Long enough so that it took effort on their part to place it the distance it was placed at. My son did not see the bin , backed into the bin, which busted his tail light. My camera system shows them leaving the bin and later, I see my son hitting it. Think they will do anything about it? Doubt it. read more

Do you guys ever answer the phone? If I need anything I have to drive to the office because no one answers the phones. I am not even sure that they care about these reviews. read more

Could do with a little less attitude and more admittance of the mistakes they continuously make. It's ok Recology. Shit happens. Just because you have a monopoly on waste management doesn't mean the customer is always at fault. read more

Amazing service!!! Always on time and cleanly. I really appreciate the service they provide to the community.

I tried several times contacting you through the phone, but you never answered. I would like to have my garbage and recycling bins replaced because they are dilapidated. My garbage bin's cover has been separated from the bin and my recycling bin has a big cut on the cover that when it rains, a lot of water fills the bin. Please replace them both. read more

Pick-up timely and they are usually responsive with service requests. There have been a few times I needed to have household items disposed of and they were polite and informative about the proper way to dispose of certain items. read more

A driver refused to pick up my recycle bin, even though the two other drivers picked up the trash and compost bins that were sitting beside the recycle bin in the usual spot in front of my property, and my neighbors bins right next to mine were picked up. There was a note left on my bin saying "can't reach with truck parked there." I called Recology Vallejo and was on hold for 30+ mins and had to leave a message when I called within their business hours. The next day I receive a message from their office saying I need to move my bins away from the vehicle and call back by noon. Very poor customer service and a poor service experience that has not been addressed by the company. read more

Recology-Vallejo - Recycling Center Near Me - Vallejo, California

I don't understand why you have an office when no one picks up the telephone, it's just ridiculous. The driver dumps more waste in the streets instead of his dump truck leaving me to pick up stinky and nasty cat feces in front of my house. He does it every time he picks up the trash. It's bad enough that I have to clean up cat crap from the trifling people who feed them, from across the street. Also, Tim G. their customer service stinks just like that cat crap they spilled in front of my house. The people giving these great reviews have to be relatives or friends. read more

Recology VALLEJO always has good customer service they are on it! I have dealt with Fairfield garbage called Republic Service and there a JOKE!!! read more

Good business when it comes to picking up our trash weekly, but terrible online payment system. They returned my payment despite the fact that there is more than enough funds in my account for the payment to go through, so I was charged a second time. This is the second time this has happened. I only need to be pay about $37 a month but they charged me $74 for this month. Hoping they improve their payment system because this is beyond frustrating and I should not be overcharged. read more

As a person with an 800 credit score, I simply want to pay my bill and receive the service I requested. Recology makes this extremely difficult with the crappy payment processor which rarely works and not following through with requests for service. I tried to downgrade three times over the past year and am still being charged $120 a month. They also tried to get money from me from a person who died at 92 years old -- the previous owner of the house. They wanted payment for a year worth of service for a dead person. They refuse to downgrade my service after several requests to do so. Also, payments on the kubra(worst payment processing system on earth) say they went through and do not go through costing me even more money in the long run. To top it off I am completely denied access to my online account to view past payments. I use a password manager but it would not give me access. After resetting the password, it is saying my account is now suspended. Sure seems like intentional scamming to me. I call and talk to people at Recology and they say they are going to downgrade my service , etc. and nothing ever gets done. I had to go to city hall to speak with a judge to get the relieved of the dead person's unpaid bills prior to my buying the house. Now I may have to go back to get the extra money I paid for service I requested be downgraded. About $1k. Complete scam of an organization, whether they are intentionally trying to scam people or not, the poorly managed service results in people being scammed. read more

I happened to be looking out the window when the garbage truck pulled up. The driver emptied the garbage with the electric arm, then noticed a bag had fallen into the street on the other side of the truck. He then got out, picked the bag up, threw it onto our sidewalk (NOT INTO THE GARBAGE TRUCK OR EVEN BACK INTO OUR CAN) and left!! WHY DO WE EVEN PAY FOR GARBAGE SERVICE WHEN THEY JUST THROW THE GARBAGE BAG ONTO THE SIDEWALK?!?!?! I called to let Recology-Vallejo know what had happened and the lady I explained the situation to hung up on me. RIDICULOUS. read more

Recology-Vallejo - Driver threw this bag onto our sidewalk instead of into the truck and left. LAZY. - Recycling Center Near Me - Vallejo, California

Our personal Recology folks are the best, always coming on time and often helping us if we forgot a late night bin placement!

No surprise, just like the DMV when dealing with a company/service that you are forced to use and has no competition, their service sucks, their attitude sucks, everything involving customer satisfaction sucks. What are you going to do, call another trash pick up company? There isn't one! no wonder people dump trash on the streets because these ass holes will no pick up our large pick ups. read more

Well it's now been 39 days without a blue recycle can. It's impossible to get a replacement due to Recology picking up my recycle can and not returning. Multiple calls, emails, Facebook messaging and the final visit to the Broadway Street Facility. 5 times I've been promised a replacement by employees. The last time I asked for a recycle can replacement from Roxy at Recolgy's Office she seemed fully capable and supporting of my issue. Very nice lady and positive interaction. But I've given them another 2 weeks during the Christmas Holiday and my pick up was today but no delivery of a recycling can. I guess with no competition and choice they can serve this way. Sad it's an ESOP as the service from the owners is horrible. read more

Great demonstration tent and team at Vallejo Farmers Market. All good information. Thanks for sharing the information.

I was try to keep calling and ask for help us change that trash can size 32 to 64, they already help me change it by the documents but no one can come and change it for me, and send me the bill it mark that stupid discount to me! What's wrong with you guys??? If not send me the new trash size 64, I could not pay the bill! Bad service read more

You can't get a hold of them! They don't answer the phone!!!!! I've been on hold each time I've called for over 30 minutes and still NOTHING. NO ANSWER. read more

We had to dispose of a box spring and found that you can bring them here and they dispose of it for free! Rented a U-Haul for $19 and brought it over. Friendly employee showed us where to put it and we were out of there! Easy peasy. The place looks organized and the staff seems nice. read more

I'm happy with service that I'm getting , all of drivers are been good to us they always do a great job . we had a free dumpster drop , Al the driver was very patient and professional , he waited for all neighbors to move their cars and answer our questions about what's allowed to go in there . read more

I am constantly amazed at the quality and consistency of the service we receive as a customer of Recology Vallejo. They are efficient and quite thoughtful. Our drivers have been friendly, when we happen to see them. I am disappointed that some customers overload their containers and have a lot of loose debris along side the cans expecting it all to be picked up! Thank you! read more

Professional service always. They care about Vallejo and it's cleanliness. They listen

I was excited to have an employee owned garbage/recycling company for our house service! But my experiences were mixed and now so absurd it is almost funny. I moved from the home I was renting in Vallejo in August and then received a bill in January. They said it was sorted out and would only charge the small amount due from the time period I lived at the home, and if for some reason it took the full amount they could refund it easily. Ok, cool. One month later the full (large) bill was indeed debited from my bank account. I immediately sent them a screenshot from my bank showing the debit. I also called them. I was replied to that they just needed a valid address to send the refund check to. Ok, cool. One month later I still had not received anything and was notified of a bill -$170. I also can no longer access my online account to actually view the bill. I email again asking for the status of the refund check and was told they have my address and it will arrive in 10-14 business days. ...ok. One month later it's been 20 business days and still no check. But I did just receive notification of a bill -$20. ...ok. I mean honestly 3 months to sort out a refund of a payment that should never have been debited is pretty ridiculous. I'm sad and unimpressed. read more