Went in with my family to check out the Chevy Trax back around August of 24'…read more We got to talking with Rob A., really nice guy and very straight forward. No beating around the bush or changing things on you. After we agreed upon a price and trim level, Rob ordered it for me and we picked up our new vehicle. It's very nice and I thought he did the best he could on the price, we were very happy with Rob and even Tom the Sales Manager. That being said, my only gripe was the finance department. We got another gentleman, also named Tom. While signing the paperwork I explained to Tom that the price was different than what I was quoted by Rob, all in. He glossed over it and explained there was a delivery fee, however that was already built in to the price. I realized after taking the car that the fee was doubled up on to the tune of around $1,100 or so. After numerous calls to Tom, the finance guy, he finally sent a payment to my bank to remove the incorrect overcharge. Mind you, I had to get Rob and the Sales Manager involved for this to be remedied. I was not pleased with this portion of the transaction, but the sales part was great. Rob A. Got me everything he promised and kept his word. Just keep an eye on the final price and what the finance team puts on your paperwork. A mistake or oversight, whatever it was, it was extremely frustrating and I probably paid a little out in interest on his wrong final price during financing.

Brought my 2023 Colorado in the summer of 25 with 20k miles on it, brake sensor light on. Somehow…read moreended up needing brakes and rotors resurfaced. I was told I must be in too much traffic or riding the brakes too hard on elevation changes. I have been driving over 20 years and have never had an issue before. Obviously there was an issue with the original brakes on the vehicle. 20k miles on a truck I had for less than 2 year. Wouldn't that be covered for something? Nope paid over $600. No courtesy whatsoever. I get it's a business but when you are wrong you are wrong. Known problem with the "soft brakes"

I had an excellent experience working with Jake Asman…read more He was professional, knowledgeable and genuinely focused on helping me find the right car for my needs rather than simply making a sale. I truly appreciate the outstanding customer service and would highly recommend Jake Asman to anyone looking for a new or used vehicle.

Sold me a car they said had no issues. Their own paperwrok shows no less than 8 issues. Well to…read morestart it was missing two lug nutz on the right rear tire and It had not 1 but 2 open safety recalls. The rear differential is making a noise and it can't even pass a nys inspection with all the other issues an independent mechanic found. They have had my car now for two weeks! Thats 3x longer than it has been in my possession. Maybe they will correct all of these issues and i will update if they do. I would not buy a car from them again with what I now know and would suggest others go elsewhere. I will post what my mechanic found. And will add more later.

Jonathan Gardiner absolutely the best car salesman,…read more very personable no pressure, and nothing too hide If it's your first time you're 20th time or your last time this is the man that needs to sell you your car new or used he will get it done fluidly. purchased a 2026 BMW X3 for my elderly Mom, he showed patience with her kept her feeling confident and that's all that matters.

Working with Giannis Metekidis at Freeport BMW was easily the fastest and smoothest car-buying…read moreexperience my wife and i ever had. Like literally no joke. From the moment we walked in, his humor and personality made the entire process enjoyable instead of stressful. He's the perfect blend of professional and real -- straightforward, honest, and genuinely looking out for you. Giannis had everything lined up, answered every question with total transparency, and kept the energy light the whole time. No games, no back-and-forth -- just pure efficiency. Before we knew it, we were signed, sealed, and driving off in record time. If you want someone who makes the process effortless, fun, and trustworthy, Giannis is your guy. I'd recommend him to anyone looking to buy at Freeport BMW.

I have just purchased my 2nd Cadillac (CTS & XT5) from Patrick McCabe at Paul Conte Cadillac…read more The first purchase went smooth as silk, and the car is everything Patrick claimed it to be. His hospitality, and no pressure sales approach is the reason I went back for a 2nd car, when it was time to buy. Patrick McCabe is a gentleman, and sets the standard of what every sales person should hope to become.

We just walked in to look at a Caddy not one person said hello or if we need help as we where…read morelooked and sitting in the vehicle on the showroom floor. The receptionist didn't even say anything when she seen us. Maybe because we are in jeans and a sweatshirt. Never judge a book by it's cover. Paul Conte of Freeport

Really happy with this dealership. Henry Liu was awesome --…read moresuper friendly, honest, and easy to work with. He explained everything clearly and never made me feel pressured. The whole team took great care of my car, and the service felt genuinely trustworthy. Definitely coming back and refer more people here.

Josh W. and I spent a lot of time discussing, via emails,the Mini Countryman I wanted. He was…read moreconscientious and really tried to work with me. I hadn't yet had a test drive and I scheduled one and planned to drive out of the dealership with my new Countryman when a health issue worsened. Unfortunately I had to cancel the test drive. Once I'm feeling better I plan on contacting Josh W. again. I can't imagine Freeport Mini having a better salesperson.

BEWARE: THIS PLACE IS SCAM!…read more My coworker was interested in buying a 2016 Audi A6 with 29,000 miles at NYC Motorcars. The website had the vehicle priced at $23,500. He jumped on it immediately. When he went to the dealership, he was slapped with approximately $8000 worth of fees! $2000 of those fees were for a "down payment"; FIRST RED FLAG! The down payment is usually subtracted from the balance NOT added on top of the listed price. $2500 was for a MANDATORY warranty. Warranties on a vehicle, especially an used car, are optional; SECOND RED FLAG. $2000 for a vehicle prep fee. They were charging HIM $2000 to vacuum and wash the exterior of the car; THIRD RED FLAG. The last $1,500 was a variety of fees including documentation fees, dealership fees etc.; FOURTH RED FLAG. When questioned about the fees the sale rep became very irate and told him that he will no longer help him. Please save yourself the time, money and frustration. I'm not sure how this is legal but this place needs to be shut down. This place deserves ZERO stars.

This was the absolute WORST car purchasing experience I've ever encountered. I set up a reservation…read moreand before I headed to this location, I made sure that the location would CONFIRM that the vehicle that I inquired about was on the lot. I was given VERBAL confirmation that the vehicle is on the lot. Upon arrival I didn't see the vehicle on the lot & was told that they have a "storage" place where they keep other vehicles. After waiting for 45 minutes, I was then told that the car was "sold" and that they apologized for the miscommunication. I feel like they tried a "bait and switch" technique, where a location lures a customer into the location by stating that they have the car there, & switching them into purchasing another vehicle. After negotiation & potentially switching into another vehicle, I was also told by a representative that their lifetime power train warranty was MANDATORY for me to take, and that it comes with every vehicle. I asked him if it's MANDATORY to take and he stated that it was. I then asked to speak to the sales manager who COMPLETELY BRUSHED off the fact that his representative are forcing customers to take warranty that's proclaimed OPTIONAL. The sales manager explained that it is in fact OPTIONAL. Once I brought up that I was feeling like they tried to bait and switch me, the sales manager completely dismissed me and told me that I don't have to buy the car and rushed me out. The representative was a heavier, short, Indian looking guy. The sales manager was slim, taller, a bit bald and wore jewelry.. (multiple bracelets and rings). I called to ask for their names and it wasn't given to me. Again, HIGHLY UNSATISFIED! Utterly disgusted by this service. I work in service myself and believe in leaving good reviews because I know how much it can help a service, however, driving 2 hours for a vehicle that's not there and trying to bait and switch me is very unprofessional! Looking forward to speaking to CEO real soon...

I had a wonderful experience here working with Craig. I came in to look at a specific vehicle and…read moreCraig did not try to dissuade or upsell me, no gimmick and no false promises. The vehicle looks and runs well and is properly priced, it is a 2012 Nissan Sentra. the management here are good Christian people and insist that high moral and ethiical values are used during the sales process. You come in and are greated nicely, there is Christian music playing, which is my thing. I even found one of my church family worked here by coincidence. My car was delivered within an hour and a half of purchase and I drove it home. They inspect it and do some work to make sure the car going out is in proper condition. I got a terrific warranty and I could only have been happier if the financing and delivery process were a tad bit faster, but in the end, you do not want to fully rush a car. My wife found the cold water did not work in the women's rest room, the bathrooms are for one person only, so they let her use the men's room

Run from this dealership. I went down 3x to look at a car and when I was finally ready to talk,…read morethey added nearly $8,000 in bogus fees to the car. Car listed for $25k and they added junk fees of approx $8k and told me it was listed somewhere in the "fine print". Slimy. scammy. dishonest.

I recently serviced my vehicle at Porsche South Shore, I drove into the service drive and was…read moregreeted right away by Ty. He open the door for me and escorted me to my service advisor Gloria Vaquiz (The Best) she went over a detailed explanation on what work was going to be done to my vehicle the cost and how long it would take. Gloria walked me to the waiting lounge where I waited for the service to be completed and kept me updated the entire time. Once my vehicle was completed the service manager Christopher Alves & James Reyes asked me how was my experience was. I really appreciated the time they took to ask me about my experience. I would recommend this dealership to anyone in the Tri- State area. Thanks again the team at South Shore.

My experience with the 2024 Porsche Cayenne and the service provided by Porsche South Shore has…read morebeen, without question, the worst automotive experience I have ever had. What should have been the ownership of a premium luxury vehicle turned into nearly two years of constant frustration, stress, and disappointment for both myself and my family. From the beginning of my lease, the vehicle experienced numerous mechanical issues, software malfunctions, and other recurring problems that significantly affected the reliability and usability of the car. Instead of enjoying a vehicle from what is supposed to be a world-class automotive brand, I found myself repeatedly dealing with service appointments, unresolved problems, and ongoing uncertainty about whether the car would function properly. Unfortunately, the problems with the vehicle were only part of the overall negative experience. The response from Porsche South Shore's service department was deeply disappointing and, at times, highly unprofessional. During my interactions with the service department, particularly with the service manager at the time, Chris Alvis, I felt that my concerns were not taken seriously. Rather than receiving support or meaningful assistance, I often felt dismissed and, during one meeting, was even accused of exaggerating or misrepresenting the issues with the vehicle. That interaction was extremely upsetting and left me feeling completely unsupported as a customer. In an attempt to resolve the situation through proper channels, I communicated multiple times by phone and email with Jeff Stokes, PCIC Regional Specialist at Porsche Cars North America. Unfortunately, despite initial assurances that the situation would be reviewed, the outcome of those communications felt more like an effort to defend the dealership and minimize the severity of the problems rather than to fairly address the concerns I was raising. Instead of receiving help, I felt that responsibility for the ongoing issues was being shifted back onto me. I also reached out directly to McGovern Auto Group, providing detailed explanations of the problems I was experiencing with both the vehicle and the dealership's handling of the situation. Sadly, those efforts did not lead to any meaningful response or resolution. My concerns were largely ignored or brushed aside. The entire experience became extremely stressful. What should have been a straightforward process of addressing legitimate vehicle defects turned into a prolonged battle simply to have my concerns acknowledged. The level of stress caused by these interactions was significant and deeply disappointing, especially considering the reputation Porsche promotes as a premium brand. At one point after a particularly difficult interaction, the stress was so severe that it seriously affected my health and left me feeling physically unwell. No customer should ever feel that level of pressure when simply trying to resolve issues with a vehicle. After nearly two years of ongoing issues, I am simply relieved to no longer have this vehicle. The 2024 Porsche Cayenne that I leased turned out to be one of the most disappointing automotive experiences I have ever had, and the way the situation was handled by the dealership and corporate representatives only made matters worse. In my opinion, the conduct and handling of this situation by certain individuals reflects extremely poorly on the brand. Chris Alvis, Aaron Geiger, and Jeff Stokes have been, in my experience, a significant embarrassment to the Porsche brand and the wider Volkswagen Group. Their handling of this situation demonstrated a lack of professionalism, accountability, and respect for a customer attempting to resolve legitimate concerns. Based on my experience, I would strongly advise other customers to exercise extreme caution when dealing with the individuals mentioned above. During my interactions, I often felt that information was misrepresented or that my concerns were not addressed honestly or transparently. That level of communication breakdown makes it very difficult for a customer to trust that their concerns will be handled fairly. Because of this experience, I cannot recommend Porsche vehicles, Porsche South Shore, or the McGovern Porsche network to others. A luxury brand should stand behind its products and treat its customers with respect and professionalism when issues arise. Unfortunately, that was not my experience. I sincerely hope Porsche corporate leadership takes situations like this seriously and carefully evaluates how customer concerns are handled at both the dealership and corporate levels. Experiences like mine ultimately reflect on the entire brand.