had the pleasure of dealing with the sales manager Marc Rosenfeld this week and he was a pure pleasure to deal with. I was having an issue with something that was promises would get done and service was giving me a hard time. Marc jumped right in and made sure the work got done. I have to say dealing with him took all stress off my back. thank you Marc. I have recommended other to you and my brother plans on upgrading his older Lexus to a new one. I'm happy to be part of the Lexus family. I don't think I can ever buy another car b/c I'm spoiled by Lexus. I highly recommend Carlos as the salesman and Marc with any questions. read more

I had an excellent experience working with Jake Asman. He was professional, knowledgeable and genuinely focused on helping me find the right car for my needs rather than simply making a sale. I truly appreciate the outstanding customer service and would highly recommend Jake Asman to anyone looking for a new or used vehicle. read more

Sold me a car they said had no issues. Their own paperwrok shows no less than 8 issues. Well to start it was missing two lug nutz on the right rear tire and It had not 1 but 2 open safety recalls. The rear differential is making a noise and it can't even pass a nys inspection with all the other issues an independent mechanic found. They have had my car now for two weeks! Thats 3x longer than it has been in my possession. Maybe they will correct all of these issues and i will update if they do. I would not buy a car from them again with what I now know and would suggest others go elsewhere. I will post what my mechanic found. And will add more later. read more

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Brianna, thank you for reaching out. I spoke with Mr. Mack, but the conversation didn't help. I was told to "read my contract" and that my tire was considered "done," even though I was originally told damaged tires would be replaced with no questions asked. I also made it clear to Mr. Mack that this situation is not Frank's fault. It's a management issue, because managers are responsible for making sure advisers are properly informed and supported. When customers receive misinformation, that responsibility falls on leadership. The way this was handled has completely broken my trust. You've lost me and my family as customers, and I will not recommend your establishment to anyone. read more

Service just isn't the same without Everett. He was truly the shining star of that department and actually made you feel like your car was in good hands. Mechanic crew is young and pretty inexperienced and the place itself is in a horrible location that is hard to get in and out of. Very expensive but if you're driving a Lexus I guess the thought is you can afford the service prices. read more

Brought my car in for service and noted a pre-existing exhaust issue. After pickup, the condition was clearly worse, with the exhaust fully detached and the bumper ripped. I raised this with the service department and shared photos, but the response was that the vehicle "came in damaged and left damaged," without addressing the change in condition. I ultimately had the issue resolved at a local shop in under 30 minutes for a very reasonable cost. Disappointed with the lack of accountability and unwillingness to engage on what was a straightforward issue. Safe to say I won't be coming back here for service appointments. Shocking they were willing to lose a customer over such a small issue. read more

Finally they actually replace the parts after several attempt and condescending response from service manager himself . And he try to tell me they didn't damage it, because no one open the hood. Remember i went there initially because 5 K service complementary which is part of it are oil change. and how do you put oil without opening the hood. Now you understand why i review this service department bad. Thats gonna be my last visit. By the way after reading other review most of the bad review are from the service department. read more

Brought my vehicle in for routine maintenance and service person had tech do unnecessary work that wasn't due for another 30 000 miles. When I questioned the service manager he couldn't even give me a plausible reason why. read more

Lexus of Freeport cannot be trusted. I took my car for a scheduled maintenance appointment. Their technician added some other fluid to the coolant and they tried to blame it on me. read more

What an amazing experience. They were very attentive of my wants and needs and they made sure that it stayed witnin my budget. Veronica is a very good sales person. AND..I love my NX350 2025. Yes I strongly recommend Lexus of Freeport read more

Lexus of Freeport - Mine - Car Dealers Near Me - Freeport, New York

My 80-year-old mother took a car into Lexus for service. A car has been there over 2 months. She was never told what was wrong with her car, no one contacted her, then suddenly she was told her vehicle needed $15000 worth of work. What's it didn't? Then it came down to 5000 she had to pay 2600 of that out of her own pocket, my car was returned to her completely dirty, that kind of service is unacceptable. No one reached out to her know what needed to be done to her car.Then suddenly she was given a bill and after two months of her car being at the dealership , a car was delivered to her extremely dirty after being at the dealership for 2 months read more

The financing scam - the price for the car was fair. When I said I was paying cash, the price went up outrageously - by 7k! I asked "why so much? Are you getting a kickback from the bank?" Anwer: "oh no. It's just that we have reciprocal arrangements with them so we have to use financing whenever possible" What kind of Orwellian nonsense is that?!?! I went back and forth with the salesperson (who was very nice and communicative). Negotiating the shortest pre-pay penalty period as possible, eventually settling on 4 months, then down to 2 months once 4 months still didn't meet my bottom line of no more than 800 in finance charges. Once all was settled, I read in the loan application that the loan was payable with no penalty AT ANY TIME! Unbelievable - so the whole prepayment penalty rap was another lie! And the secret underlying goal is a markup of the interest rate which goes to the dealership, so they make their money on the long term backend, not just a one-time kickback. Let me be clear - I don't mind people making their money, and the way it was finally explained to me by a friend in the business is: The cars are discounted so much that the dealer is making very little money, so they build in a profit on the financing. Fine. You have to live - make your money. But do not fricking lie to my face. Moving on - I asked that the car be charged when I picked it up. .It wasn't. And finally - AFTER the deal was closed they sent me a carfax report showing that the car had been in an accident and been repaired. Not a peep about it before the deal was closed. JIV positive. Although it's more work to buy from a private seller, it's way less slimy. Unfortunately I couldn't find the car I was looking for privately. read more

*Buyers Beware* Dealership is full of scammers. They tried to sell my dad a car that he couldn't afford, when we asked them to cancel they just hung up on me. I had to call the cops just for him to get a refund of the deposit. Brendan Kelly - he is the sales guy who wouldn't listen to me over the phone and then hung up on me when I told him my dad can't afford the car. Terrance Kelly - he is part of Finance, lied and said he is the "General Manager" Then hung up on me when I said we need the transaction cancelled. Looks like father son team working at the same dealership scamming older customers. My dad is 77 years old living on social security income. They lied and manipulated him into trying to buy a new lexus. Shout out to the freeport Police department, They arrived fast and ensured my dad was able to leave with his refund. read more

I brought my car in earlier this year for an Oil change. I recently purchased a 2009 ES 350 From a Used car dealer a few months before. No Issues. Service rep comes back to say I have an oil leak and a leaky CV Boot. The 2GR-FE engine is known to have an oil leak issue if you google it. (why people would totally fall for this) I took the car to my regular mechanic and put the car on the lift. I even looked myself with a shop light. NO OIL LEAK. Since I purchased the car it is parked in the SAME spot. Not one drop of OIL on the ground! oil remains 100% full on the stick! Fixed the CV axle, and the car has been flawless.. This place is a total SCAM! The estimate was over $8,000.00 LMAO Nice try! read more

Brought my 2024 Lexus RX for complementary 10K/12 month service and was denied complementary service. Was told need to pay $160 + tax. Either dealership or Lexus or both are scamming the customers read more

I Will start by just saying ClEMENT M CORRIETTE!!!!!. This Account Rep was one of a kind. Thank God for letting him be the one that met us at the door. It was a joy to work with him. He was extremely Professional and pleasant, and made purchasing a car on a sudden decision with Lexus of Freeport instead of an Acura a joy. Anyone looking to purchase a car, especially if it's a sudden decision like me should definitely head to Lexus of Freeport and ask for CLEMENT. NO JOKE. read more

I live upstate and was willing to make the trip down to Lexus of Freeport because I thought we were close to finalizing a deal. Early in the process, I had a conversation with Marc, the sales manager, and he was immediately rude and condescending, especially toward my father, who was involved in the negotiation. His tone and attitude were unprofessional right from the start. Despite that, I continued working with Omar, the salesperson, and it seemed like we were making progress toward a deal. But just as we were getting close, Omar completely ghosted me. He stopped responding to calls, texts, and emails. That lack of communication cost me the opportunity to move forward with other options, which I had put on hold because I thought we were wrapping things up. If you're considering Lexus of Freeport, be prepared for poor communication, unprofessionalism, and a lack of basic courtesy. They did not value my time, my interest, or my potential business. I recommend looking elsewhere. read more

Holy crap. Salesman was good. Finance guy was awful. Avoid at all costs. I had an itemized out the door cost on company letterhead from the salesman. Took a 2.75 hour train to buy the car. When I got into finance I find out that they are asking for $1500 more than what I was quoted. They completely changed their doc fees and registration fees. I was close to walking out. Finally they agreed to waive their doc fees. That got us within $400 of what I was quoted. I liked the car and it was a good price, plus I had a 3 hour trip home. Started signing the doc's. The finance guy is rushing through them. We got to a doc that he said was me agreeing to the company's policy that they would NOT sell my private information to third parties. I read the document but even though it was convoluted it said that I agreed that they WOULD sell my information. I kept telling the finance guy that the doc reads like I am agreeing to them selling my information. He was getting frustrated with me and acting like I was the dumb one for not believing what he said, and what was clearly opposite of what the document said. I asked it I could skip it. He said no. I refused to sign. He got more frustrated and further acted like I was the idiot. Finally he walked out to get someone else to try to explain it to me. He comes back with an older man. The older man says all you have to do is change the 'yes' I agree on the form to 'no' I don't agree. Took him 5 seconds to fix it and then we moved on. Then they try to get me to sign a non arbitration form. Do NOT ever sign one. It basically gives your rights to sue away. Avoid this form! Refuse to sign away your rights. Shame on Lexus for asking us to sign this. Glad I refused. I don't recommend this dealership at all!! read more

My recent service experience here at Lexus of Freeport has been really a nightmare. I want to share I experienced with you here so you could make a decision if this is what you want to deal with. My car was due for maintenance and it has few rattle/noise issue. I made appointment in advance, drove 1 hour and arrived earlier. I waited 3+hours until the service advisor realized their staff fucked up and haven't done anything to my car. They told me my car would be fixed in the next few days, gave me mr a loaner and asked me to go home and wait, also promise their staff will drop off my car to me. So I took it. The next week, the service advisor called me and asked me to drop by again as their mechanic could not sound the noise I mentioned. I drove another 1 hour, arrived earlier only to find the original service advisor I had was not there. I tried to find another service advisor, whose name is Joseph, he was not being very helpful and having a bad attitude to me. I explained my situation to him but the reply I got from a poker face was "what do you want!? We are very busy today and can't do much". I don't know why a service advisor would treat you like that but I really want to fix my car so I guess I had to deal with him. After communicating with him, he eventually sent a mechanic to ride with me and we very quickly found the noise from the rear suspension. They asked me to wait but after a while, no one came to me and explained anything to me. Then, I had to reach to this Joseph guy again and he told me to go home and wait. At this point I realized this guy wasn't trying to help me and I better save my self something and go home. I was deeply disappointed. I always had a very nice experience with my previous Toyota dealership's service team and never expect a Lexus dealer is holding such low standards. Maybe I can't do much as a single consumer but I will do the best I could to report this situation and hope many more fellows bring prepared to handle this terrible service experience. read more

Convenient and friendly had to have my car serviced first regular maintenance immediately met my a friendly manager who quickly took down my information and queued my car for service. Waited in the customer area with a tv while there is also a quiet room. The show room is under construction but seems to be coming along nicely. The customer rep was friendly. Bathrooms are also clean. Only unfriendly face was the cashier who seemed to be bothered by asking question. Conveniently located right off the LIRR / Sunrise Hwy, near various restaurants and shopping areas. Otherwise recommended! read more

An update to my issues. After reaching out to Mr. Kelly who Reached out to Mr Doble The GM my issues are resolved to 100%. I want to thank Mr. Kelly and Mr Doble for rectifying this issues that I had.. Tried and Tried again to work with this place. Omar L from the sales department is great but unfortunately Mirza Kavazovic and Luis Valdes sales managers do not know how to do business the proper way. Watch out they will nickel and dime you to death agree to one price then change the price a the end. I have purchased Toyota, Lexus and Acura from other dealers before. The price OTD is the OTD price. Nothing should be added at the end when you pick up the car. Trust me on this, they are shady. I have friends that went to them and purchased there cars else where because of this. read more

Service advisors are absolutely incompetent and rude. No calls on findings of any issues or major concerns with the car, they send an email for work consent. Then when the car is ready - they send a text message with no follow-up on the work! Customer Service is nonexistent at this location! read more

I was aggressively encouraged to pay $14,587 for a $1,500 repair. I brought my 2022 Lexus RX350 to Lexus of Freeport for a usual service, which I was told would take about 3 hours. When I went to pick up the car 8 hours later I was taken to see my car. The front interior passenger side was completely taken apart and there was water under the carpet. I was told that the water was caused by a blockage in the tube that removes water from the air conditioner, probably caused by an insect like a spider getting in there and building a nest. I was told that they have seen this many times. When I asked if this was covered by my bumper to bumper warranty, I was told that it is not covered because it was caused by an outside influence. And then I was quoted $14,586.79 to fix the problem. The service manager was brought in to tell me that I should make a claim under my insurance policy. I requested to take the car and get another opinion. In a threating way, the service manager said that he recommended that I not take the car because the problem might get worse which could void the car warranty. So I did as I was told and I put in a claim under my Travelers auto policy. One week later I was called by Travelers telling me that they were ready to see the vehicle, but that they did not think the problem would be covered under the policy because it is a mechanical issue. I told the caller to put the claim on hold and I took the car from Lexus of Freeport. I brought the car to an independent body shop, who worked with a different Lexus dealer and fixed the problem for under $1,500. Needless to say I will not be taking my car to Lexus of Freeport for service, nor will I be getting any cars from them in the future. This is the 3rd Lexus I have gotten from Lexus of Freeport and I wonder how much I have been ripped off in the past. read more

I was fortunate enough to find a certified 2021 RX 350 Black Line Special Edition with low miles at a Lexus dealership out of state and gave up the 2001 a few days after this horrible incident. Even though Lexus of Freeport is convenient to me, I drive my happy self over to Rally Lexus, where I deal with Mike who treats me like a valuable customer and doesn't curse me out. read more

I recently purchased a 2024 Lexus RX350. The entire process was seamless. The trade in process was great. Our representative, Jonathan Agosto was fabulous. He was exceedingly knowledgeable and patient. We never felt rushed when asking numerous questions. He was always willing to explain every detail and even on a second visit he took the time to explain functions I had some difficulty with. We feel we got a great purchase price on this vehicle and would refer anyone we know to purchase from this dealership. Carolyn Signer read more

My recommendation is for management to empty out the building and take a sledgehammer to the entire building. What a waste of time and money. Your service department and your sales department are underwhelming. It is obvious that this dealership is not doing well considering how new it is. We found a doubt I will drive the extra 10 miles in traffic to visit the next closest dealerships. Lexus service in general does not wow me. But this dealership provides service on par with Honda or Nissan. Apparently, no one at Lexus of Freeport cares enough to change how this place is run. The location is so convenient for me and I have prepaid maintenance and to visit the other locations causes me to have to take time off of work. Such a shame! Shame on you, Lexus of Freeport. I will not shed a tear on the day that you close your doors permanently read more

Not a good neighbor. I wouldn't take a car from them if they gave it to me for free. All of the neighbors have been having issues with them. So glad they are moving read more

I never write a review, I had an amazing experience leasing my RX 350 from Jake asman, Jake was professional and knowledgeable if you are in the market for a Lexus I highly recommend. read more

The service department is full of scammers. They would upcharge you for services that you can get for less at other Lexus Dealers in Nassau County & NYC. They will not even price match. Avoid and go elsewhere!!! read more

The business manager ( rich) and services advisor (Felicia ) did a great job by getting my car in less fix within two hour as they promised. Great team to work with . read more

Another disappointing experience at lexus of Freeport. After it raining the last few days, I noticed the inside visor was wet around the drivers side of my sunroof in my 2017 Lexus RX-350. I immediately brought it in for service. Lexus of Freeport looked at my vehicle, and my service advisor, Carlos, told me I " should call my insurance company because this is a very expensive job". I needed "mold remediation services and everything on the drivers side needs to be ripped out and replaced". I asked him how much it costs if I wasn't going to use insurance and he said the labor involved is over $5;000. alone, not counting the parts. I told him not to do the work just my NYS inspection,, and I'd be going for a second opinion. I called Ray Catena Lexus in Monmouth NJ who scheduled me an appointment for today. I went in told them what's going on with the car (not mentioning what just happened in Freeport), and they checked my vehicle out. An hour later they came back with my keys and told me "your sunroof drains were clogged so we blew out both sides, you should probably do that with every service. We checked the car, your seals are fine & there's no water accumulated on the floor and no mold inside, so you're good to go ." They handed me my keys and sent me on my way.... No charge!!!! This isn't the first time Lexus of Freeport told me I needed expensive work done when the car didn't. I use to love going to lexus of Rockville Center & I trusted them with my vehicle. Ever since that dealership was sold and they built a 'state of the art dealership in Freeport", I don't trust the Freeport service department, and rightfully so! It's apparent to me now, that someone has to pay for that new dealership; but it shouldn't be on my dime; by me being told I need services that I really don't. That's called FRAUD!!!! I won't be back! Trust me, I'll pay the tolls and spend 3 hours traveling to use Ray Catena Lexus of Monmouth any & everyday over Lexus of Freeport. Having a dealership you can trust means everything! P.s. the only reason I rated Lexus of Freeport 1 star was the inspection was free of charge.... otherwise they deserve a ZERO! read more

This is my last resort if everything else fails me. Bought a brand new Lexus RX 2022 and got the wrong key. The reps at this location is absolutely rude and treat you like shit. I don't recommend this location at all. Please look for an other Lexus dealership. read more

My service advisor, David, made up for a rocky start. Initial receivership had much to be desired but the manager delivered on his promise.

I had a great experience in the, but soon discovered their deceptive practices. They claim they rota your tires, but they don't.

Fairly painless experience. Just need to be up front with the salesperson with what you are looking for and what budget you have in mind. If you come prepared, they will be also to get you into a vehicle. read more

Had an appointment for service and still had to wait over 40 mins. After waiting for such a long time we asked for our keys back and even that took an additional 15 mins. No apologies were made or attempts to see why we were leaving. All the employees are just walking around and don't really seem to be moving at as a fast pace as needed. I would recommend trying another Lexus dealership before choosing this one. read more

This is the one of the worst dealerships I have seen. Try getting them on the phone for anything, they never answer. If you go in person, you never find a person to speak with and if you do, they ignore you. Smithtown Lexus is the best. They treat you like they want your business. read more

Went in looking for a nx300 but got absolutely no help, walked around the showroom floor, got a few eyes from employees but no one approached and even went out into the lot and got in a few of the models... Still no help, needless to say they didn't take me seriously and offered absolutely zero service read more

Total rip-off dealership. Stay away guys . Tried to trick me for additional $5k over msrp cause it's shortage on the cars but my trade was apprised $5k lower than any book or carfax trade in value cause it's not worth it more and the same shortage doesn't apply to my car and basically they going to lose money on this deal . What a clowns !!!! Thieves in white collars , Check your trades values and do not pay a nickel over msrp people. read more

This is the worst Lexus Dealer ever The employees is really no good on anything My appointment is 3 clock and the didn't see me tell 7 pm Expensive prices bad service. bad and slow manager Was a big mistake to be in here If there is ender 1 start i will do it Please don't come to this location read more