WOW. I can't possibly say enough about the team here at North Star. I was referred to them by a family friend who insisted they would take care not just of the issues that my car was having (some bodywork from a previous accident and a trunk leakage issue), but of me as a customer as well. That was a total understatement...because they went ABOVE & BEYOND.
From the moment I dropped my car off (I went to the Baldwin location), every single person inside was attentive, friendly, and conscientious, and offered to get me anything from their nespresso/coffee/drink bar while I waited for Mike, whom I had been referred to see upon arrival. I just moved back east from California and the hospitality everyone showed from day one at North Star really reminded me why I'm so glad to be back- because they really do treat you like family. Mike told me how it's been a family business for years and you can instantly tell this is someone who takes pride in his business, and in continuing on the family tradition of high quality work (lifetime guarantee...awesome) and amazing customer service. I'm sure there are a lot of qualified body/repair shops out there, but it's a different feeling to know your car is in such good hands with genuine people who actually care about what they do beyond just a bottom line.
As far as professionalism goes, they were fantastic- Mike or someone at the shop was in constant communication each step of the way to let me know where we were at from a timeline standpoint (when parts came in, when the damage appraisal was finished, etc). I didn't have much interaction with the mechanics, but I can say everyone behind the desk was the epitome of customer service exemplified. They acted as a liaison between me and the insurance company, making the necessary calls and advocating on my behalf to reopen this old claim from out of state and even went so far as to coordinate the entire rental setup through Enterprise. Made it super simple so that I was picked up at my house when getting the rental, and just had to drop it right off at North Star to return it when my car was ready so I didn't have to go multiple places. Timeline was spot on, car was beautiful and polished upon return, and to say they do everything in their power to limit the customer out-of-pocket cost would again be an understatement. GO WITH THESE GUYS.
TL;DR- North Star killed it. 11/10. Treated me like family, kept me in the loop throughout, handled insurance and rental hassle-free, and made my car look/run amazing with the lowest out-of-pocket I could have ever imagined. Super friendly, zero stress, top-notch work. Don't bring your car anywhere else--HIGHLY recommend. read more