These guys are pretty terrible. I was a customer of theirs for 4 years before I quit yesterday. They are constantly late on deliveries by hours or days ( sometimes weeks ). Unless you have your empty jugs laid out by your front door, they will not attempt to notify you that they are there by knocking on your door to make sure that the empties are taken away. They have a very odd billing cycle that doesn't make a lot of sense to me, and I always felt like I was a month behind.
They are horrible at notifying you of problems with your account. I had closed a card down in 2018, but they continued to deliver for 6 months even though they couldn't pull money from my account. When I finally got a notification from them about 7 months afterwards, they had been charging me exorbitant late fees and etc fees, so when I finally updated my card with them, in one month they decided to pull about $600 from my account with no warning whatsoever.
Their customer service is terrible. God forbid you ever need to call them, as you'll likely be on hold for 5-20 minutes or more before you speak to a human. Final straw was yesterday when I called in to ask about $600 charge. I was on hold for about 20 minutes then spoke to some young man who was very hard to understand and kept giving me circular nonsense logic to my questions. When I told him I wanted to turn off paperless billing so that I got an actual bill each month instead of them just pulling money out with no notice, he informed me that they were now charging an additional fee each month for paper billing. When I expressed that I didn't appreciate that kind of shady tactics and wanted to close my account, he hung up on me instead of helping me close down my account.
Would not recommend this service to anybody in the Indianapolis metro market. They are not a viable solution if you like on time deliveries and billing that doesn't change dramatically month to month.
FYI the only reason I gave them 2 stars instead of 1 is that the cancellation process was quite well when I called back after the young man that hung up on me. Once I made the selection from the robot operator to cancel my account, I got a human being in like 3 seconds. She was very nice, warm, easy to understand, and was very apologetic about the bad experiences. If all of their employees were as good as the employee that helped me shut my account down, I might have stayed a customer. read more
