First off, the Kinetico product (at least ours) is fantastic. Ours will turn 20 soon. It's still…read moreproviding great water for the whole house. We have done some maintenance over the years but the basic system is from 2004. My issue is with the service department at the local office. They sent us a mailing offering a free system inspection. Although ours has been working great, why not? Of course I would expect them to try to sell us something newer but I'm pretty good at resisting that kind of stuff. The first issue is they could not pin down an appointment to any window smaller than an entire day. I had to find a day when I knew either my wife or I would be home at all times. They promised a call between 8:30 and 9:30 the morning of the appointment to give us a 2-hour window. We had to book the initial date for more than a month out because of the "home all day" requirement. We booked for Oct 1st. As the date got closer, I had to book something else for the early morning on Oct 1st. The day before I called to see if they could give me a window later in the morning or the afternoon. They could not so we rescheduled. Magically they were able to push back just 1 day to Oct 2nd. I was promised the same 8:30 - 9:30 call. Having not received the call by 10:30 AM, I called Kinetico. After being passed around to several folks, I reached someone who said they've had a lot of emergencies lately and they need to rebook some of the non-essential service calls. Totally understandable but where is the call to tell me that? And how did all these "emergencies" materialize in the last 36 hours? The staff seems to have no concept what people need to do to clear a day on their schedule or keep a COMPLETELY open for them.

Appt made with Kenetico 2 weeks in advance. Told service visit would be between 1p and 5p. Said I…read morecould video the process so I could do it in the future. No show at 4:40 so I called. Found out tech would be here around 5:30. He arrived. Didn't give me time to video. When I asked if filter was ok to use, he didn't look at it, just said, 'we will see' installed it and out the door he went. Terrible experience.

Service with Kline Water's is awesome. They're on time when they say they're gonna be there and…read morewill deliver where you need it delivered

I have been going there for over 20 years and have always been happy with them. They are in stress…read morenow as so many who used to buy four five gallon bottles of water are buying 20 now and they ran out of bottles. They have three wells to draw from but no bottles for the people who are hoarding. They sold me our five as we took bottles for refilling. They sanitize them with water so hot it would melt the jugs people try to take in that are not theirs. Good honest place to buy water from, good water.

Quick review: If you need dura cube salt, they have it. My next option is on the other side of…read moretown that is a haul and considering gas is not free nor inexpensive, Elgin is a viable option. At $15.95 a bag, the price has increased due to tariffs.

Set up appointment, serviceman failed to turn back on hot water, called office that we had no hot…read morewater, lady said they didn't touch hot water. Had to call a plumber to turn the hot water back up. When hooked up Nee filters, did not change o-rings, needed to be replace and were not and water leaked on the wooden floor in the cabinet. On Monday I will send them a copy of plumber's bill and ask them to reimburse me.

I fully trust and appreciate the Aqua System company. I am compelled to leave a review after…read moreseeing their people work on a problem we had with silicon resin beads filtering into our water supply from our soft water system. Understand, our system had NEVER been serviced since it was installed decades ago. After talking with the people in the store, I tried to replace the resin bed myself. With no skills of this kind, I pestered the employees over and over again before I made the exchange for a new resin bed. They were fully interested in solving my problem and took a model system apart in front of me several times before I had the courage to try it on my own at home. Through the many demonstrations, the team members never once let me see any sign of disgust or aggravation with my incompetence. I don't know how they kept from rolling their eyes. I eventually scheduled a service call due to a possible problem with the replaced resin bed. Eventually, we had to have a second service call before the problem was corrected. After all of that, I received a call from Jon, the Greenwood store manager, the morning after the system was fixed. The technician that had been at our house the day before had explained that the need for the service call was possibly due to a fault with the replacement resin bed. The company is not charging us for the service calls. This is not the kind of service that I am used to seeing in our world any longer. This company is in the business of making happy customers. I love my water!

After moving to a new house, I was horrified at my water quality. The search for a good water…read moresoftener company began and I quickly chose Aqua Systems. I was overwhelmed with the idea of such a big purchase but the company explained all of their price options, their rental program, and a rent to buy program. They made it so easy and affordable. They quickly came out for the installation and I haven't had any problems since. My water quality is SO much better now. I'm very happy with my choice to use Aqua Systems!

Good water. Interesting that they list out ingredients like "less than 0.5% of calcium chloride,…read moresodium bicarbonate, and magnesium sulfate."

Indy Soft Water arrived on time, courteous, helpful, knowledgeable and put heavy bags of salt in my…read morefantastic water softener. Thank you for all the help given to me! Dean Roose

My name is Virginia Miller and Indy Soft Water is our go to! We recently had a problem where a salt…read morebridge had built up and was preventing softening of new water. Brandon arrived and quickly diagnosed and fixed the problem. He was fast, friendly and effective!

Took ownership of my new home Thursday and called during business hours Friday twice and they never…read moreanswered then proceeded to shut my water off and not be able to turn it back on until Tuesday because it "wasn't an emergency "

Horrible customer service!!! No communication!!!! I signed up for the water-line protections…read moreplane and when I finally needed to use it, I had 50 minute waiting times and no call backs when I requested them. I finally had to use a local plumber and paid out of pocket instead of being able to use the protection plan. I try calling customer service....42 minute wait times!!!!! I tried to email the president (offered if you were not satisfied with previous service) and what happened....? I get a message saying this service is not available! In-American Water need to get their act together, along with their "so-called" protection plan is worthless!

I am extremely satisfied with our new water softener, and the new reverse osmosis system they…read moreinstalled makes our water taste so good! Customer service is above and beyond. I cannot say enough kind words about this business!

From the owner: Commercial Water Softening Service, Residential Water Softening Service, Commercial Water…read moreFiltration. Products: Bacteria and Lead Filters, Collagen, Resin Cleaners, Salts, Water Treatment and Softening Equipment. Services: Carbon, Ozone and UV Light Water Filtration, Chemical Injection, Commercial Water Softening, Comprehensive and PUR Testing, Emergency Services, Installation, Iron, Hydrogen Sulfide and Arsenic Removal, Rental, Residential and Commercial, Reverse Osmosis, Salt Delivery, Service and Repair, Water Testing, Water Treatment, Softening, Purification, Analysis, and Filtration, Commercial Work in Hospitals, Car Washes, Schools, Libraries, and More, Salt Delivery in Pallets. Brands: AO Smith, Clack, EcoWater Systems Products, Fleck, Hague Quality Water, Kenmore, Pro Products, RainSoft, Whirlpool.

Run, don't walk away from this company. Sadly Kline's Water sold their business to the new company…read moreMountain Glacier and they are deaf to their Customers. Sure they promised Day One that nothing would change but shortly there after everything changed. Prices will not go up----Prices went up. You can still pick up your own water -- Nope no longer can you pick up the water. You need to be on our delivery program and we charge you for that. Refunds - Try getting your money back from this joke of an operation. Apparently they need 2 months to cut you a check! Customers need to show these fools that you can't treat customers poorly and keep your business.