First off, the Kinetico product (at least ours) is fantastic. Ours will turn 20 soon. It's still…read moreproviding great water for the whole house. We have done some maintenance over the years but the basic system is from 2004. My issue is with the service department at the local office. They sent us a mailing offering a free system inspection. Although ours has been working great, why not? Of course I would expect them to try to sell us something newer but I'm pretty good at resisting that kind of stuff. The first issue is they could not pin down an appointment to any window smaller than an entire day. I had to find a day when I knew either my wife or I would be home at all times. They promised a call between 8:30 and 9:30 the morning of the appointment to give us a 2-hour window. We had to book the initial date for more than a month out because of the "home all day" requirement. We booked for Oct 1st. As the date got closer, I had to book something else for the early morning on Oct 1st. The day before I called to see if they could give me a window later in the morning or the afternoon. They could not so we rescheduled. Magically they were able to push back just 1 day to Oct 2nd. I was promised the same 8:30 - 9:30 call. Having not received the call by 10:30 AM, I called Kinetico. After being passed around to several folks, I reached someone who said they've had a lot of emergencies lately and they need to rebook some of the non-essential service calls. Totally understandable but where is the call to tell me that? And how did all these "emergencies" materialize in the last 36 hours? The staff seems to have no concept what people need to do to clear a day on their schedule or keep a COMPLETELY open for them.

Appt made with Kenetico 2 weeks in advance. Told service visit would be between 1p and 5p. Said I…read morecould video the process so I could do it in the future. No show at 4:40 so I called. Found out tech would be here around 5:30. He arrived. Didn't give me time to video. When I asked if filter was ok to use, he didn't look at it, just said, 'we will see' installed it and out the door he went. Terrible experience.

Installed a new gas water heater. Excellent workmanship and unbeatable pricing. When I need a…read moreplumber I will check with Niles 1st to see if he can do it.

They installed a water softener in my home. Friendly, on time, and professional. Would recommend.read more

We've been customers of Indy Soft Water for several years and their service and professionalism…read morealways impress me. Informative, responsive, and helpful all describe why I'll be an Indy Soft Water customer for years. We currently utilize a rented water softer and a rust mitigation unit. Well water is hard!

My name is Virginia Miller and Indy Soft Water is our go to! We recently had a problem where a salt…read morebridge had built up and was preventing softening of new water. Brandon arrived and quickly diagnosed and fixed the problem. He was fast, friendly and effective!

Steve called me almost immediately after I submitted my project. He had an opening in the afternoon…read moredue to a reschedule and sent his son Jesse out to take a look. He quickly diagnosed my toilet leak and fixed it. They also looked at my water heater and made some recommendations. Would absolutely use them again.

Needed some plumbing work on an '80s condo. They were on time, reasonably priced and everything was…read moredone well. Would definitely recommend them.

SCAM. SXAM. SXAN. SCAM. SCAM. SCAM. Let me start off by…read moresaying I live in Florida and this easy water company I'm not even licensed to work in Florida or sell units here in Florida. This company has to be the biggest liars scammers ever They guarantee their water filter units to remove the sulfur, iron smell from your water 100 % but its all BS. I bought the system for almost $2300 it only worked for about a week and a half before I started getting sulfur and iron smell again I had to add peroxide to the system manually which is part of the reason why I got rid of my last system because my representative Jason said that I would not need to use salt or peroxide for his system but it turns out that everything he said was nothing but a big lie. I performed all the tests that Jason asked me to do for my system and at the end he wants me to invest in yet another system of peroxide to add to this already not working the system to make it work after being told that I didn't need any salt or peroxide to make the system work. I asked for a full refund he refused to give it to me after he said his Company has been in business for 37 years. They must be used to dealing with Indiana Water and not Florida water they aren't even licensed to sell systems down here in Florida... SCAM...SCAM...SCAM.. SCAMMERS

I am commenting today just about the sales process. The sales rep, John, was friendly,…read moreinformative, great with follow up and not pushy. He was very quick to respond to my countless questions and explain things in a way that I could understand. The entire purchasing process was a great. Highly recommend this team. I'll be sure to leave a review about the product once I've had it for a while.

Don't ever use Culligan for service repairs. It is a rip off!! The instructions the salespeople…read moreprovide on changing the water filter on the softener are wrong. Then, when a customer like me calls in to get the proper instructions, you will get rerouted to people who do not know what they are talking about. Then, they will want you to set up a service call for $144. This is just to drive to your house. Then, the technician will tell you how to do it yourself and then you will get charged another $65.90 for a labor charge for doing it yourself. Why can't the customer service people just tell the customers how to do this for "free" over the phone? Because they want you to spend $209.90 on instructions they should have given you for "free" when buying this very expensive system. Here are the proper instructions, so you do not have to waste $209.90. Proper Instructions for Changing out a Water Filter for the Blue Canister hooked up to your Water Softener: 1). Close hot water valve. 2). DO NOT close cold water valve. 3). DO NOT PRESS THE RED BUTTON on top of the blue canister!!! 4). Run hot water out in sink. 5). Unscrew blue canister. Remove and replace water filter. 6). Screw blue canister back on. 7). Turn on hot water valve. 8). Run hot water. Check for leaks. DO NOT PRESS THE RED BUTTON on top of the blue canister!!! If you follow these instructions, it will not spray all over you or the wall or the floor! Also, don't buy your salt or filters or accessories from Culligan! They are too expensive. Just go to Meijer or a Menards and it will save you lots of money!

we recently had to replace our water softener. we used Culligan Water of Indianapolis. The next day…read morewe had an issue and had to have them return. I need to give high praise to Alex Bentley who cane back and solved the problem. Alex is a skilled dedicated service person. He is a true asset to Culligan Water

We wanted to replace our existing traditional water softener with a saltless system from…read moreEarthSmarte Water to avoid having to carry the heavy bags of salt down to our basement. While the initial price (~$6000) was high, the ability to avoid continuously adding salt seemed to make it worthwhile. We are on well water and after testing EarthSmarte said they could handle all the iron in our water as well as removing the calcium. Once they installed the system, however, we quickly found out that their system was in fact not up to the task. After some back and forth, and some adjustments, EarthSmarte declared that we would need to add in a salt-based softener (at a cost of $380) to address the issue, putting us right back where we started, except with a less efficient and less effective system. In the end we were out a lot of money, and had nothing to show for it.

From the owner: EarthSmarte Water of Indiana is the leading provider of alkaline water systems in Indianapolis, IN…read more Our NO SALT water treatment system is different from most systems on the market. In addition to being a no saltwater treatment system, it does not require any water filters. Many states around the country are banning water filtration systems that require salt due to the ecological impact. Our whole house, hard water treatment system will give you the benefits of alkaline water minus the damage to the environment, your water pipes, and your health. We offer financing options so you can get alkaline water from every faucet in your home now. Call us today to request your FREE water test or visit our showroom to get started on your water treatment installation.

Great experience with Cooper's. They installed and system and changed the filters. Jaden is the…read morebest technician I've ever had. He was punctual, great at communicating, very nice, and helpful. He was so careful to keep things clean and tidy, which I really appreciate also.

I had a minor issue with my water softener that CWC installed almost 2 years ago (salt tank was…read morefull of water). I called and talked with a very helpful man who looked at my records and advised it was nearly time for my yearly RO filter change. He advised they could come check the water softener and change my filters together the very next day! Paul the tech arrived promptly first thing the next morning. He tested my water and explained the readings to me. He also found the source of the problem with the water softener very quickly and had the part available on his truck. He repaired it, then explained in detail what the problem was. I really appreciated his thoroughness and for telling me more about my unit. As per their warranty (7 years parts and labor), the water softener repair was no charge and the filters with installation were ~$150. I continue to be very pleased with Cooper's and their staff.

Roby's provided quick service, free quote and installation was painless. The hot water heater went…read moreout... and I was back to taking hot showers in a day or two. Their price and warranty was fair. Recommend them.

I previously worked at robys back in 2001 and Brad was the best boss I ever had..Robys plumbing…read moreworking environment was top notch . Super professional and super helpful for my transportation and schooling