I started using Kline's for water delivery back in 2007 when I lived in Terre Haute. I was always…read moreblown away by their customer service while dealing with them on the phone. Their staff is among some of the friendliest I have ever dealt with. After moving to Indy, I continued to use Kline's, but opted to start picking up my water orders. Their location is only a few miles from home. Dealing with them in person is even more enjoyable. They are always so welcoming and helpful. Further, their prices are very reasonable. Whether you are looking for water for your business or home, being pickup or delivery, I can guarantee you won't go wrong with Kline's.

Service with Kline Water's is awesome. They're on time when they say they're gonna be there and…read morewill deliver where you need it delivered

Super friendly service, pretty logical product, & delivery team that's willing to go above and…read morebeyond! - as an update to this, I'm two days into my service and have already experienced billing and service discrepancies, and ambiguity in communication from the customer service team. The delivery/set up of my product was great, kind of, but if you're considering service from this provider, you'll certainly want to stay on top of prices quoted and what is actually reflected on your invoice.

I'm glad to see after posting my issue it takes primo over a month to respond.... If you are having…read moreissues with any company associated with Primo Go to Culligan I called them when I was having so many issues with hinkley springs and 2 days later Culligan had water on my front porch

First off, the Kinetico product (at least ours) is fantastic. Ours will turn 20 soon. It's still…read moreproviding great water for the whole house. We have done some maintenance over the years but the basic system is from 2004. My issue is with the service department at the local office. They sent us a mailing offering a free system inspection. Although ours has been working great, why not? Of course I would expect them to try to sell us something newer but I'm pretty good at resisting that kind of stuff. The first issue is they could not pin down an appointment to any window smaller than an entire day. I had to find a day when I knew either my wife or I would be home at all times. They promised a call between 8:30 and 9:30 the morning of the appointment to give us a 2-hour window. We had to book the initial date for more than a month out because of the "home all day" requirement. We booked for Oct 1st. As the date got closer, I had to book something else for the early morning on Oct 1st. The day before I called to see if they could give me a window later in the morning or the afternoon. They could not so we rescheduled. Magically they were able to push back just 1 day to Oct 2nd. I was promised the same 8:30 - 9:30 call. Having not received the call by 10:30 AM, I called Kinetico. After being passed around to several folks, I reached someone who said they've had a lot of emergencies lately and they need to rebook some of the non-essential service calls. Totally understandable but where is the call to tell me that? And how did all these "emergencies" materialize in the last 36 hours? The staff seems to have no concept what people need to do to clear a day on their schedule or keep a COMPLETELY open for them.

Appt made with Kenetico 2 weeks in advance. Told service visit would be between 1p and 5p. Said I…read morecould video the process so I could do it in the future. No show at 4:40 so I called. Found out tech would be here around 5:30. He arrived. Didn't give me time to video. When I asked if filter was ok to use, he didn't look at it, just said, 'we will see' installed it and out the door he went. Terrible experience.

Love supporting local businesses, and Frey is one of the best. They came immediately when our…read moresoftener broke and resin went all throughout the house clogging our sinks, dishwater, etc. They were even able to clean out our pipes and fix our softener within 1 day and the price was way less than anywhere else we called. Highly recommend.

Great service and great quality! We have a softener system and Reverse Osmosis system with Frey and…read morethey are professional, quality and honest company. I highly recommend them.

We've had our softener for 20 years and Culligan has been delivering salt for 20 years as well…read more It's needed serviced a couple of times and Culligan has always been very efficient in getting right out and getting the problem fixed for a minimal cost. I couldn't be more happy.

Culligan Water of Boone County has outstanding customer service. We could not ask for anything…read morebetter! Great group of people, and we know they do a lot more for us than we should ever expect!

We had our Culligan water softener installed when we first moved into our home and we love it! We…read morehad to stop by the store recently for filter replacements and we were very impressed with their customer service. The staff helped us find exactly what we needed and explained how to change out the filter. It was so easy! I'm very glad that we have their water softener because our water tastes way better.

From the owner: Culligan Ultrapure of Lafayette, Indiana is your trusted local expert for water softeners, reverse…read moreosmosis systems, and whole home water filtration solutions. Whether you’re dealing with hard water, need professional water softener installation, or want cleaner, better-tasting water from a reverse osmosis water filter, we offer personalized solutions backed by over 90 years of experience. Our team proudly services homes and businesses in the Lafayette area with Culligan water systems built to meet your specific water needs

These guys are pretty terrible. I was a customer of theirs for 4 years before I quit yesterday…read more They are constantly late on deliveries by hours or days ( sometimes weeks ). Unless you have your empty jugs laid out by your front door, they will not attempt to notify you that they are there by knocking on your door to make sure that the empties are taken away. They have a very odd billing cycle that doesn't make a lot of sense to me, and I always felt like I was a month behind. They are horrible at notifying you of problems with your account. I had closed a card down in 2018, but they continued to deliver for 6 months even though they couldn't pull money from my account. When I finally got a notification from them about 7 months afterwards, they had been charging me exorbitant late fees and etc fees, so when I finally updated my card with them, in one month they decided to pull about $600 from my account with no warning whatsoever. Their customer service is terrible. God forbid you ever need to call them, as you'll likely be on hold for 5-20 minutes or more before you speak to a human. Final straw was yesterday when I called in to ask about $600 charge. I was on hold for about 20 minutes then spoke to some young man who was very hard to understand and kept giving me circular nonsense logic to my questions. When I told him I wanted to turn off paperless billing so that I got an actual bill each month instead of them just pulling money out with no notice, he informed me that they were now charging an additional fee each month for paper billing. When I expressed that I didn't appreciate that kind of shady tactics and wanted to close my account, he hung up on me instead of helping me close down my account. Would not recommend this service to anybody in the Indianapolis metro market. They are not a viable solution if you like on time deliveries and billing that doesn't change dramatically month to month. FYI the only reason I gave them 2 stars instead of 1 is that the cancellation process was quite well when I called back after the young man that hung up on me. Once I made the selection from the robot operator to cancel my account, I got a human being in like 3 seconds. She was very nice, warm, easy to understand, and was very apologetic about the bad experiences. If all of their employees were as good as the employee that helped me shut my account down, I might have stayed a customer.

I moved a while ago and have been trying to cancel this service for 2 years, the invoice has been…read morepiling up on cash for me and I just received a debt email related to it the other day of around 160 dollars even though I have MANUALLY cancelled every single delivery for those past 2 years. They also completely refuse to acknowledge any requests and fail to follow up to any response they have. Please god do not ever, ever use this company for anything, because you will regret it. They did contact me a bit ago telling me that I had not returned the water cooler, to which I responded that I would wish to buy it. They told me that I would get an email in which I could use to pay for the machine. They never did send that email. I'm still waiting for it. Tomorrow I'm gonna call that debt company and give them an earful.

In our family, Culligan now goes by the nickname, "C-word." All puns intended. Sorry, Grandma…read more We've been asking ourselves...WHY did we stay with Culligan for 25 years??? They charge more than their competitors. Despite the fact that we've more-than-paid for the malfunctioning machine we've been renting for a decade or so, we couldn't get an appointment for an emergency situation for three weeks... but no... miraculously they ARE available if we're willing to pay $100 to get someone to our house. They communicate and ask me questions via an email channel that has a "do not respond to this email" disclaimer at the bottom. They didn't show up to pick up their equipment, now uninstalled and waiting in my driveway, on the day THEY chose... and guess what... they just sent a bill for this month. After 25 years of similar, woeful customer service experiences, we finally made the switch to Elgin, a local, family-owned business. We are so happy with Elgin (they are great), but let's be honest... after years of terrible Culligan service to compare them to, Elgin could have arrived unannounced, two days late, driven over our front lawn, and run over our mailbox -- and we'd still have been happier with them than we were with Culligan. (BTW, they didn't. They were totally eager for our business, cheaper, communicative, efficient, professional, tidy, and on-time.) Go Elgin!

First, after several years of perfect payment, they decided they would force everyone into…read moreautopayment (which I didn't appreciate). A few years later, I told them I was finished with their nonsense, and suddenly I was allowed to leave the autopay program. But that's when the real fun began! In the months that have followed, I have attempted to access my account online to pay my bill but am told my password is wrong. (When I know it isn't because I have a spreadsheet of such things.) When I take the steps to get a temporary password, the one they provide doesn't work. So then I try to contact customer service, spend ten minutes filling out the form, and then scream when it won't send because the account number isn't "correct" (I copy-pasted it from the emailed invoice so I know I'm not the problem here). Stick a fork in me: I'm DONE.

Installed a new gas water heater. Excellent workmanship and unbeatable pricing. When I need a…read moreplumber I will check with Niles 1st to see if he can do it.

From the owner: Specialties: Locally-Owned, Locally-Operated, Commercial,…read moreResidential. Services: Water Softening Equipment, Commercial Water Treatment, Water Treatment Equipment, Salt Delivery, Reverse Osmosis, Water Testing, Hard Water Treatment, Drinking Water Systems. Brands: Aqua Flo, Hydrotech, Novo, Petwa, Watergroup.