Service with Kline Water's is awesome. They're on time when they say they're gonna be there and…read morewill deliver where you need it delivered

I have been going there for over 20 years and have always been happy with them. They are in stress…read morenow as so many who used to buy four five gallon bottles of water are buying 20 now and they ran out of bottles. They have three wells to draw from but no bottles for the people who are hoarding. They sold me our five as we took bottles for refilling. They sanitize them with water so hot it would melt the jugs people try to take in that are not theirs. Good honest place to buy water from, good water.

I'm glad to see after posting my issue it takes primo over a month to respond.... If you are having…read moreissues with any company associated with Primo Go to Culligan I called them when I was having so many issues with hinkley springs and 2 days later Culligan had water on my front porch

Absolute worst customer service on the planet! If you want reliable water delivery, go with…read moreCulligan. I left them to try Primo, and immediately went back. Their customer service is obviously some remote person answering contact forms from their website every day or two. The chat on their site: 400 Error, doesn't work. Call in and you'll get disconnected, or told it's a minimum 1/2 hour wait. In a hostage situation with this company and cannot get these jerks to pick up their equipment and bottles out of our condo hallway for over a month. Communication is garbage. Absolutely unreal, incompetence.

First off, the Kinetico product (at least ours) is fantastic. Ours will turn 20 soon. It's still…read moreproviding great water for the whole house. We have done some maintenance over the years but the basic system is from 2004. My issue is with the service department at the local office. They sent us a mailing offering a free system inspection. Although ours has been working great, why not? Of course I would expect them to try to sell us something newer but I'm pretty good at resisting that kind of stuff. The first issue is they could not pin down an appointment to any window smaller than an entire day. I had to find a day when I knew either my wife or I would be home at all times. They promised a call between 8:30 and 9:30 the morning of the appointment to give us a 2-hour window. We had to book the initial date for more than a month out because of the "home all day" requirement. We booked for Oct 1st. As the date got closer, I had to book something else for the early morning on Oct 1st. The day before I called to see if they could give me a window later in the morning or the afternoon. They could not so we rescheduled. Magically they were able to push back just 1 day to Oct 2nd. I was promised the same 8:30 - 9:30 call. Having not received the call by 10:30 AM, I called Kinetico. After being passed around to several folks, I reached someone who said they've had a lot of emergencies lately and they need to rebook some of the non-essential service calls. Totally understandable but where is the call to tell me that? And how did all these "emergencies" materialize in the last 36 hours? The staff seems to have no concept what people need to do to clear a day on their schedule or keep a COMPLETELY open for them.

Appt made with Kenetico 2 weeks in advance. Told service visit would be between 1p and 5p. Said I…read morecould video the process so I could do it in the future. No show at 4:40 so I called. Found out tech would be here around 5:30. He arrived. Didn't give me time to video. When I asked if filter was ok to use, he didn't look at it, just said, 'we will see' installed it and out the door he went. Terrible experience.

Great service and great quality! We have a softener system and Reverse Osmosis system with Frey and…read morethey are professional, quality and honest company. I highly recommend them.

Great family owned local business. I believe they service Marion and Hancock counties with…read morelocations in Greenfield and New Palestine. They can handle all your water needs from water softners, water heaters, pools, water purification, etc. I have personally used them to install my water heater and I rent a water softner from them. My parents also rent a water softner from them and buy their salt from the New Pal location. Back in the day, they used them for our pool needs too. Everyone is helpful, friendly and on time. What I love the most is that they are typically the cheapest around. They don't price gouge and mark things way up. When they installed my water heater, they were $700 cheaper than a plumber!

This is a great company! I called and was scheduled in quickly and conveniently for my calendar…read more The employees are extremely helpful, clean and very thoughtful of the customer!

The Boone County Culligan is just a pleasure to do business with. Their service is beyond compare…read moreand their prices are very reasonable! I have a Culligan softener and filtration system that I am happy with. I know that if I need anything, they will service it quickly. But I anticipate needing them only for filter changes (I don't want to do it, but they will show you how.) because they hook everything up right the first time!

We had our Culligan water softener installed when we first moved into our home and we love it! We…read morehad to stop by the store recently for filter replacements and we were very impressed with their customer service. The staff helped us find exactly what we needed and explained how to change out the filter. It was so easy! I'm very glad that we have their water softener because our water tastes way better.

I moved a while ago and have been trying to cancel this service for 2 years, the invoice has been…read morepiling up on cash for me and I just received a debt email related to it the other day of around 160 dollars even though I have MANUALLY cancelled every single delivery for those past 2 years. They also completely refuse to acknowledge any requests and fail to follow up to any response they have. Please god do not ever, ever use this company for anything, because you will regret it. They did contact me a bit ago telling me that I had not returned the water cooler, to which I responded that I would wish to buy it. They told me that I would get an email in which I could use to pay for the machine. They never did send that email. I'm still waiting for it. Tomorrow I'm gonna call that debt company and give them an earful.

Our company has been using this company for an office water cooler. We went without water delivery…read moreMarch, April, and May but were still charged for water exchanges and delivery fees. I called to complain on 5/19 and was told our account was being transferred (no previous warning) and they couldn't help or start a ticket. This was after being on hold for about an hour, so I requested to speak with a manager to request a call back and sat on hold another 20 minutes to be disconnected. I called back 5/20 and sat on hold for over an hour before the phone was answered. I was informed an adjustment request to refund the erroneous charges would be processed within a week and a no charge pick up would be scheduled to collect our 15 empty bottles of water. I called back 6/5 to be informed the adjustment request was never entered. I was sent to a supervisor who gave me a confirmation number and assured me that it had been processed by her. That supervisor then scheduled a unit pick up for 6/10 and promised to call me on 6/11 to complete the closing of our account after all this trouble. I sit here now on hold (57 minutes and still no answer) because we just received our monthly statement with NO refund of the billed services that were NEVER completed in March April and May, the free delivery fee that WAS indeed charged to our account, and for water delivery that was not supposed to happen as I had requested for the account to be closed!

In our family, Culligan now goes by the nickname, "C-word." All puns intended. Sorry, Grandma…read more We've been asking ourselves...WHY did we stay with Culligan for 25 years??? They charge more than their competitors. Despite the fact that we've more-than-paid for the malfunctioning machine we've been renting for a decade or so, we couldn't get an appointment for an emergency situation for three weeks... but no... miraculously they ARE available if we're willing to pay $100 to get someone to our house. They communicate and ask me questions via an email channel that has a "do not respond to this email" disclaimer at the bottom. They didn't show up to pick up their equipment, now uninstalled and waiting in my driveway, on the day THEY chose... and guess what... they just sent a bill for this month. After 25 years of similar, woeful customer service experiences, we finally made the switch to Elgin, a local, family-owned business. We are so happy with Elgin (they are great), but let's be honest... after years of terrible Culligan service to compare them to, Elgin could have arrived unannounced, two days late, driven over our front lawn, and run over our mailbox -- and we'd still have been happier with them than we were with Culligan. (BTW, they didn't. They were totally eager for our business, cheaper, communicative, efficient, professional, tidy, and on-time.) Go Elgin!

First, after several years of perfect payment, they decided they would force everyone into…read moreautopayment (which I didn't appreciate). A few years later, I told them I was finished with their nonsense, and suddenly I was allowed to leave the autopay program. But that's when the real fun began! In the months that have followed, I have attempted to access my account online to pay my bill but am told my password is wrong. (When I know it isn't because I have a spreadsheet of such things.) When I take the steps to get a temporary password, the one they provide doesn't work. So then I try to contact customer service, spend ten minutes filling out the form, and then scream when it won't send because the account number isn't "correct" (I copy-pasted it from the emailed invoice so I know I'm not the problem here). Stick a fork in me: I'm DONE.

Installed a new gas water heater. Excellent workmanship and unbeatable pricing. When I need a…read moreplumber I will check with Niles 1st to see if he can do it.

They installed a water softener in my home. Friendly, on time, and professional. Would recommend.read more