Run, don't walk away from this company. Sadly Kline's Water sold their business to the new company…read moreMountain Glacier and they are deaf to their Customers. Sure they promised Day One that nothing would change but shortly there after everything changed. Prices will not go up----Prices went up. You can still pick up your own water -- Nope no longer can you pick up the water. You need to be on our delivery program and we charge you for that. Refunds - Try getting your money back from this joke of an operation. Apparently they need 2 months to cut you a check! Customers need to show these fools that you can't treat customers poorly and keep your business.

Cooper's Water is the company that installed our under-sink water filtration system -- they were…read moregreat then, and they're still great now. After neglecting our reverse osmosis water filtration system for five years, we (finally) made an appointment for service. The appointment was the next business day -- Jaden, the technician, obviously does this a LOT and knows all the tricks. He showed up on time, texted when he arrived (as I requested), was courteous and professional, and changed the filters AND the membrane in under half an hour! He also kept his voice quiet, since His Goatness was sleeping, which I really appreciated. Still five-star service!

I used Cooper's to install an RO system several years ago. Initially, all went well, but I was…read morediscouraged when the RO spigot began to chip after 6 months or so. Recently, I asked them to replace all filters in our RO system, which was overdue. While the technician was pleasant, I was upset that the cost was $368 in total for materials and about 15 minutes of his time. To be fair, that included replacing the membrane, but they have become substantially overpriced based on my research. Between the poor quality of the RO spigot and the high cost, would not recommend.

I moved a while ago and have been trying to cancel this service for 2 years, the invoice has been…read morepiling up on cash for me and I just received a debt email related to it the other day of around 160 dollars even though I have MANUALLY cancelled every single delivery for those past 2 years. They also completely refuse to acknowledge any requests and fail to follow up to any response they have. Please god do not ever, ever use this company for anything, because you will regret it. They did contact me a bit ago telling me that I had not returned the water cooler, to which I responded that I would wish to buy it. They told me that I would get an email in which I could use to pay for the machine. They never did send that email. I'm still waiting for it. Tomorrow I'm gonna call that debt company and give them an earful.

Our company has been using this company for an office water cooler. We went without water delivery…read moreMarch, April, and May but were still charged for water exchanges and delivery fees. I called to complain on 5/19 and was told our account was being transferred (no previous warning) and they couldn't help or start a ticket. This was after being on hold for about an hour, so I requested to speak with a manager to request a call back and sat on hold another 20 minutes to be disconnected. I called back 5/20 and sat on hold for over an hour before the phone was answered. I was informed an adjustment request to refund the erroneous charges would be processed within a week and a no charge pick up would be scheduled to collect our 15 empty bottles of water. I called back 6/5 to be informed the adjustment request was never entered. I was sent to a supervisor who gave me a confirmation number and assured me that it had been processed by her. That supervisor then scheduled a unit pick up for 6/10 and promised to call me on 6/11 to complete the closing of our account after all this trouble. I sit here now on hold (57 minutes and still no answer) because we just received our monthly statement with NO refund of the billed services that were NEVER completed in March April and May, the free delivery fee that WAS indeed charged to our account, and for water delivery that was not supposed to happen as I had requested for the account to be closed!

In our family, Culligan now goes by the nickname, "C-word." All puns intended. Sorry, Grandma…read more We've been asking ourselves...WHY did we stay with Culligan for 25 years??? They charge more than their competitors. Despite the fact that we've more-than-paid for the malfunctioning machine we've been renting for a decade or so, we couldn't get an appointment for an emergency situation for three weeks... but no... miraculously they ARE available if we're willing to pay $100 to get someone to our house. They communicate and ask me questions via an email channel that has a "do not respond to this email" disclaimer at the bottom. They didn't show up to pick up their equipment, now uninstalled and waiting in my driveway, on the day THEY chose... and guess what... they just sent a bill for this month. After 25 years of similar, woeful customer service experiences, we finally made the switch to Elgin, a local, family-owned business. We are so happy with Elgin (they are great), but let's be honest... after years of terrible Culligan service to compare them to, Elgin could have arrived unannounced, two days late, driven over our front lawn, and run over our mailbox -- and we'd still have been happier with them than we were with Culligan. (BTW, they didn't. They were totally eager for our business, cheaper, communicative, efficient, professional, tidy, and on-time.) Go Elgin!

First, after several years of perfect payment, they decided they would force everyone into…read moreautopayment (which I didn't appreciate). A few years later, I told them I was finished with their nonsense, and suddenly I was allowed to leave the autopay program. But that's when the real fun began! In the months that have followed, I have attempted to access my account online to pay my bill but am told my password is wrong. (When I know it isn't because I have a spreadsheet of such things.) When I take the steps to get a temporary password, the one they provide doesn't work. So then I try to contact customer service, spend ten minutes filling out the form, and then scream when it won't send because the account number isn't "correct" (I copy-pasted it from the emailed invoice so I know I'm not the problem here). Stick a fork in me: I'm DONE.

We recently started our water service with the Chicago location today. Nate our service Tech was…read moregreat and very efficient. His professionalism and fast install were very impressive. We appreciate the fast turnaround given as well when ending our service with our prior vendor and bringing them on board. I highly recommend them if you are looking for a new water service. JT, we thank you as well! Our company looks forward to working with Office H2O in the future.

From the owner: Office H2O is a local family-owned and operated company serving the Tri-State area of Indiana,…read moreKentucky and Ohio. We supply businesses using bottle-less coolers that eliminate plastic bottles, along with all of their problems by using the latest water filtration and purification technologies to transform already-available tap water. This multi-stage process removes particulates like dirt and rust, along with lead, chlorine and other harmful chemicals.

prompt, kind, great deal, talented. I was locked out of my house late and someone arrived as fast…read moreas they could.

I'm very impressed! Great service. I was stressed out because I lost my Key Fob that morning and he…read morecame to make my new Fob very quickly the same day! Hopefully i won't lose this one but if i do, i will definitely be calling him back lol.

Had my bike tuned up in March. Looked and felt like new. On second ride there was an issue with…read morethe derailleur. Brought it in and John got right on it. Had it fixed in less than 30 minutes. He was so apologetic for the issue because he tuned up the bike. He didn't need to be that apologetic but it shows the level of care they have at Matthews and their guarantee stands. Especially for a guy like me who rides a good bit but doesn't like the mechanical stuff, Matthews is top notch. Also got a fitting last year from Mike and it was well worth it.

It's all about attitude. They work on some of the most expensive bikes in town ($20k+), but they…read morestill take time to help customers like me and my cheap 20-year old aluminum cyclocross commuter. No pressure to upsell. They honestly want to help customers keep riding the bikes they already have and love. After a tune up and replacement of worn drivetrain parts, my bike shifts crisply and quietly. Service done the same day. This place is great!