Installed a new gas water heater. Excellent workmanship and unbeatable pricing. When I need a…read moreplumber I will check with Niles 1st to see if he can do it.

They installed a water softener in my home. Friendly, on time, and professional. Would recommend.read more

Steve called me almost immediately after I submitted my project. He had an opening in the afternoon…read moredue to a reschedule and sent his son Jesse out to take a look. He quickly diagnosed my toilet leak and fixed it. They also looked at my water heater and made some recommendations. Would absolutely use them again.

I hired Steve Morin Plumbing Service to replace and relocate a check valve on my basement lift…read morestation and reseal the pit lid. The technician was on site for approximately two hours. I was charged $735 (over $770 with credit card fees) and was not provided with an itemized invoice showing labor or parts, which made it difficult to understand how the pricing was determined. During the visit, the technician asked to use my personal household supplies and did not follow specific instructions regarding home access. When I later contacted the owner to ask for clarification regarding the pricing, the interaction became hostile and dismissive. I was told I was not a valued customer and the call was ended abruptly rather than my concerns being addressed. Based on the lack of transparency and how concerns were handled, I would not choose this company again.

Great service, good communication and reasonable price. They replaced an exterior spigot that had…read morebroken. Definitely recommend!

At the strinke of 12 on Christmas morning I awoke to my roommate telling my basement was flooding…read more It turns out I had a water main break and it would need to be excavated to repair the sewer line. I called two plumbers tbat dah but came out but only seemed reasonable howwver he couldnt do it until Monday. That Monday the came out got the line cleared then provided me a quote. Fast forward I get the money, the got me schedule right away. They came out did the job and I can use my washer again. Now that dig is not pretty it leaves ur yard a mess but Im thankful that my line runs in the back of my home bc I wouldve had a cow had that mess had to be left in my front yard. Okay going off topic anyhow they guys were nice and they got it done quickly. I would definitely recommend them; at least get a quote.

We've been customers of Indy Soft Water for several years and their service and professionalism…read morealways impress me. Informative, responsive, and helpful all describe why I'll be an Indy Soft Water customer for years. We currently utilize a rented water softer and a rust mitigation unit. Well water is hard!

Brandon and the Indy Soft Water team were great. Great pricing, easy to work with, and quick and…read moreefficient!

First off, the Kinetico product (at least ours) is fantastic. Ours will turn 20 soon. It's still…read moreproviding great water for the whole house. We have done some maintenance over the years but the basic system is from 2004. My issue is with the service department at the local office. They sent us a mailing offering a free system inspection. Although ours has been working great, why not? Of course I would expect them to try to sell us something newer but I'm pretty good at resisting that kind of stuff. The first issue is they could not pin down an appointment to any window smaller than an entire day. I had to find a day when I knew either my wife or I would be home at all times. They promised a call between 8:30 and 9:30 the morning of the appointment to give us a 2-hour window. We had to book the initial date for more than a month out because of the "home all day" requirement. We booked for Oct 1st. As the date got closer, I had to book something else for the early morning on Oct 1st. The day before I called to see if they could give me a window later in the morning or the afternoon. They could not so we rescheduled. Magically they were able to push back just 1 day to Oct 2nd. I was promised the same 8:30 - 9:30 call. Having not received the call by 10:30 AM, I called Kinetico. After being passed around to several folks, I reached someone who said they've had a lot of emergencies lately and they need to rebook some of the non-essential service calls. Totally understandable but where is the call to tell me that? And how did all these "emergencies" materialize in the last 36 hours? The staff seems to have no concept what people need to do to clear a day on their schedule or keep a COMPLETELY open for them.

Appt made with Kenetico 2 weeks in advance. Told service visit would be between 1p and 5p. Said I…read morecould video the process so I could do it in the future. No show at 4:40 so I called. Found out tech would be here around 5:30. He arrived. Didn't give me time to video. When I asked if filter was ok to use, he didn't look at it, just said, 'we will see' installed it and out the door he went. Terrible experience.

SCAM. SXAM. SXAN. SCAM. SCAM. SCAM. Let me start off by…read moresaying I live in Florida and this easy water company I'm not even licensed to work in Florida or sell units here in Florida. This company has to be the biggest liars scammers ever They guarantee their water filter units to remove the sulfur, iron smell from your water 100 % but its all BS. I bought the system for almost $2300 it only worked for about a week and a half before I started getting sulfur and iron smell again I had to add peroxide to the system manually which is part of the reason why I got rid of my last system because my representative Jason said that I would not need to use salt or peroxide for his system but it turns out that everything he said was nothing but a big lie. I performed all the tests that Jason asked me to do for my system and at the end he wants me to invest in yet another system of peroxide to add to this already not working the system to make it work after being told that I didn't need any salt or peroxide to make the system work. I asked for a full refund he refused to give it to me after he said his Company has been in business for 37 years. They must be used to dealing with Indiana Water and not Florida water they aren't even licensed to sell systems down here in Florida... SCAM...SCAM...SCAM.. SCAMMERS

I am commenting today just about the sales process. The sales rep, John, was friendly,…read moreinformative, great with follow up and not pushy. He was very quick to respond to my countless questions and explain things in a way that I could understand. The entire purchasing process was a great. Highly recommend this team. I'll be sure to leave a review about the product once I've had it for a while.

I'm glad to see after posting my issue it takes primo over a month to respond.... If you are having…read moreissues with any company associated with Primo Go to Culligan I called them when I was having so many issues with hinkley springs and 2 days later Culligan had water on my front porch

Absolute worst customer service on the planet! If you want reliable water delivery, go with…read moreCulligan. I left them to try Primo, and immediately went back. Their customer service is obviously some remote person answering contact forms from their website every day or two. The chat on their site: 400 Error, doesn't work. Call in and you'll get disconnected, or told it's a minimum 1/2 hour wait. In a hostage situation with this company and cannot get these jerks to pick up their equipment and bottles out of our condo hallway for over a month. Communication is garbage. Absolutely unreal, incompetence.

Needed water heater replaced. They were able to come the next day, took the time to not only do the…read morejob, but to make sure that any previous problems were fixed. They noticed issues with placement and exhaust, and they corrected these and let me know about their fixes to prevent future problems. Very kind people. Water is now easier to control the temperature of, and I have the peace of mind that the water is now clean and that I shouldn't have to worry about the water heater for quite some time! Pricing is what it is, not their fault everything is as expensive as it is right now.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

First time using Rooterman of Muncie which was sent by our home warranty company…read more We were very happy with their service. Rooterman showed up at the time scheduled and diagnosed our plumbing drain line problem. They installed a new clean out and jetted the pipe, then showed me the pipes via the camera they use to check everything out in the pipes. I was very happy with their service and highly recommend!

Got the job done in expert manner. Polite and hard working. Got new toilet and sewer line…read moreinstalled. All completed professionally and inspection was passed by the city. Dustin and Carson were great to work with along with Mr Bowden.

10 minutes before scheduled estimate office called to reschedule because 'lead plumber' stuck at…read moreanother job. Attempted to reschedule..... Me: "Sorry.....not at this time" 2 more today...one or two next week.

Exceeded expectation, difficult sink clog was cleared, very satisfied with the work done by Expert…read morePipe at a fair price.