After suffering 25 years of disappointing performance and drastically-less-than-adequate customer service from another company, a friend suggested we try Elgin for our water softener rental.
Wow.
WHAT a difference.
Not only are we saving money over the other company, Elgin answered my email inquiries within the same day and on a couple of occasions, within the same hour. They analyzed our needs in a matter of just a few questions and helped me choose the best and most cost-efficient system for our household... via email... after business hours. Efficient.
Then, they worked us into their schedule within a few days. (Not a few weeks, like the C-word company). (Pun intended.) (Sorry, Grandma.)
Our installer, Josh, was professional, courteous, efficient, and funny. He gave great advice, checked our water pressure, and cleaned up after himself. Installation charges were reasonable and there was no attempt to up-charge us.
Highly recommended. Give these guys a chance at your business! read more