I've used Jim Russell Plumbing, Heating, & Air Conditioning for several items, annual checkups on…read morefour furnace and AC units, Sump Pump replacement on two homes, and even an emergency AC not working call. They have always been prompt, priced competitively, and the work is always completed as expected.

I chose Jim Russell as the owner is a family friend and I am extremely disappointed in what I…read morereceived. I had a leak that was due to a loose nut - my fault for not checking that. I was forced to work around their schedule because they would not come out at a time that was convenient for me. The technician was fairly helpful and had the problem resolved and was in and out of my house in 4 minutes. No parts, only labor. I was charged $180 for the 4 minutes they were in my house. A rate of $2700/hour. While I would have understood a rate of $60-$120 (there are costs for scheduling, training, trucks, gas, etc) $180 is an insane rate to charge, especially for a company that sells themselves on the money they have saved their clients. I will be using a different plumber going forward that has upfront and reasonable rates with good customer service, unlike Jim Russell.

My initial encounter w/RRP was Mon, 6 Jul 2026 for a free estimate on my water heater (WH). Jason…read moreLee (Owner) came personally for that consult (pleasant surprise!) along w/a H.S. Intern, Ray. I'd plan'd on repair'n the WH myself & brought parts to do that, but broke my arm in a car a$$ident before I could get DIY done. I began research'n plumbers...RRP stood out in every search. After speak'n w/Jason during our consult, I was really impressed w/his genuine approach to giving me options, including install'n the parts I already had. I chose to replace the WH...my unit was quite old & I'd repaired the same parts a few times before. The price Jason quoted me was right on point w/my research & he didn't upsell but suggested some things that would be of benefit to me. I finally pulled the trigger & had WH installed Tue, 14 July 2026...had to prepare for this big purchase & checkout competitors...‍but ya know how your gut just tell ya someth'ns rite‍ Jalen main installer, Dylan tech (picked up the new WH) & Ray (H.S. Intern) from RRP arrived & WOW they really worked in unison...getting everything out, installed & cleaned up w/in 2hrs. Jalen & Dylan speak so highly of Jason & RRP! Plz let me not forget to mention Kodi who also kept communications go'n for RRP thru text, etc. I've got HOTT Water again & a new plumbing crew that I'll be com'n back to & recommend'n again & again THANK YOU RAPID RESPONSE CREW‍‍ Semper Fidelis

Water heater stopped giving hot water last night and Rapid Response were literally rapid! Jason Lee…read moreand Jalen Coleman showed up promptly, professionally, and were informative. The work overall took a few hours but I am now enjoying hot water! I am so thankful for their expertise during this stressful time!

I called Summers for a water pressure issue. I called the Southport number on a Friday afternoon…read moreand they were able to book me for the following Monday afternoon. I told them I needed an afternoon appointment because of work. The scheduler said it would be put in the notes. I received a confirmation call that afternoon with a call time of 2-4pm and I said I needed a 30 min head up. Come Monday, they called me at noon, 1p and finally at 1:45p trying to see if I was available for the technician to come out. I kept telling them that my call time was 2-4p and I can't leave work yet. When I finally arrived at home to meet the technician shortly after 2p, he was about 10 minutes behind me. He was super friendly, put on a face mask and shoe covers and we discussed my problem. He asked each time before entering a room, opening a door, or laying anything down. Unfortunately for me, my issue turned out to be a $5 fix and I had to pay their $89 service fee. I will say that my parents have used Summers (Noblesville center) for SEVERAL different projects and issues throughout the years and they have always been satisfied with their work. They usually end up doing a little extra/going beyond and not charging for it. Would I recommend them...probably. Would my parents recommend them...definitely!

I purchased a service contract for maintenance of HVAC and plumbing. I was told that I would…read morereceive priority scheduling. My A/C service was not scheduled until the end of July and my furnace service was canceled (October) and cannot be rescheduled until December. When I explained to Emma that I had to take personal time off for the appointment and this really put me in a bind, she placed me on hold and never picked up again. I had to call back only to be put on a wait list. One issue I keep hearing is how often techs don't show up to work their shift. A second issue I keep hearing is that they do not "schedule" for emergencies (i.e. on call staff) not even during critical seasonal need (the start of summer or winter when customers are turning equipment on the first time). They run a tight, cheap ship and the cost is customer service. Not sure what value/priority I'm getting with my service contract.

Had my furnace checked. The service was great Hayden Bailey…read moredid a great job. 5 star service.

Disappointed in the company, I had a scheduled HVAC AC tune up that I paid for back last year with…read morea package. They never reached out to me until this week to schedule it. With the package I paid for it's supposed to be free. I just got a call saying we need to collect a payment for a renew before we can proceed. It was suppose to be free but they never reached out in may to schedule it until it was no longer free. What a Joke. I'll go elsewhere from now on.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

I can't say enough good things. I've had quite a few issues in my older home and Ryan has been sent…read moreout almost every time. He has always been patient, honest and willing to answer any questions I have. The work is done efficiently and getting an appointment is so easy. huge fan.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

I don't know anything about their plumbing and HVAC. I used their electrical service in May of…read more2027. The goal was simple: remove the overhead line feeding the house 100A 220VAC residential service with a buried line (via conduit) to the pole including an upgrade to 200A service, connecting to an existing breaker panel. Entrance to the house is a straight shot through the back yard to the pole at the property line with my neighbor, about 110 foot in length. The original estimate was extraordinarily high compared to competitors, but was assured by reviews and the original estimator that Peterman would stand by their work. The "re-estimate" came in at $5000 higher and that should have been a red-flag. The re-estimator basically said the guy who originally estimated it was a dolt and you can't trust salesmen. I learned later, you can't trust Peterman. I'm in the trades, but retired, so I know what's right and what's wrong. The purely electrical part of it is fine, but the execution of the upgrade was an unmitigated disaster. Nothing is square, nothing is plumb, conduits are off plumb and not properly tied to the house. I spent hundreds replacing or repairing damaged ties straps, fencing, pavers, etc. The original estimator assured me they could push the conduit through under the pavers and fencing. That was their first lie. They ended up bringing in a mini backhoe with a 30" (!!!) wide bucket to dig for a 4" pipe. They obliterated my back yard, digging a massive pit, laying the pipe crooked, twisted and stressed in the bottom after weeks and weeks of delays. When they finally filled in the pit weeks later, it had already begun to collapse on both sides, distorting the conduit even further. When the "field manager" FINALLY showed up on the job (he never once showed up DURING the installation even after my repeated calls to Peterman that things were not going well), all the work except the backfill was done. Although I agreed not to publish his name, after all of this, I don't think he deserves any protection: Austin Hale. He PROMISED me that this fall they would send in a grading company to smooth and reseed the lawn. It is so rough and chaotic now that I've been unable to mow it and now it has 3' tall weeds that I'm sure the health department will be issuing me a citation soon. Will Peterman pay for that? Don't hold your breath. I contacted Peterman this morning to find out when this grading would be done and they informed me that it was not contracted and there would be an additional fee to do that. In other words, Austin bald-faced LIED to me. I would never ask these people back to my home ever again because they'd screw up the house and property even more and then claim that "catastrophic damage" to the property wasn't covered under the contract and it would be an additional $250,000 for that repair. Idiots. For electrical, never Peterman. Any suggestions to somebody moral would be welcomed. For plumbing, I recommended Williams Comfort Air ("Mr Plumber"). Maybe not as cheap as the schmoe down the street, but HONEST. For HVAC, Love HVAC (a small local company) is excellent, founded decades ago, willing to go the extra mile and HONEST. Note who didn't get an HONEST rating? They come across - assaulting you with their toothy, goofy, doofy grins every morning during the local news - as if they have a "hometown" morality about them. They don't. They are greedy corporate cucks. They do crap work, refuse to communicate with you during installation and will gleefully screw you out of every dime possible.

Could not be more impressed and pleased with this company and its owner, Wyatt. Our '78 gas boiler…read morestopped working right dead in the middle of winter. Thankfully we had a heat pump to get us by but that thing was reaching the end of its life. We had five companies come out to quote us a laundry list of things with the main items being a new package unit, and removing the old boiler and heat pump. Wyatt was the only one who bothered to get down into the crawl, took photos, and showed us issues we didn't know were there. Additionally, he sealed up all the duct seams, ran a dedicated duct to a room way across the house that now feels comfortable, a new Ecobee thermostat, Halo air purifier, a new return setup, and a few other much needed repairs... NONE of which he tried to upsell me on, but I was the one who pointed out most of these issues to which he had solid solutions that fit our budget. I'm sure I'm missing something! He spent almost an entire week here working his tail off so that we'd have reliable heat ASAP. He was very reasonably priced, polite, and an absolute pleasure to work with. No doubt we'll be reaching out to him again!

From the owner: We specialize in HVAC and Water Heater services, maintenance, repairs and installations focusing on…read moreoffering reliable solutions for you and your family to keep your home comfortable and safe year-round. As a locally owned and operated small business we’re passionate about serving our community with top-notch service and quality that you can trust while we are there and far after the service is done. I am a father of two and I know having anyone in my home, that I don’t know, can be unsettling. That is why, at Gortech- HVAC & Water Heaters, we recognize that one of our highest honors is to be invited into your home to provide a quality friendly service. Feel free to reach out for our guaranteed services or to ask any questions about your HVAC & Water Heater needs. I’d love the chance to help make your home as comfortable and efficient as possible! Best regards, Wyatt Gors Gortech- HVAC & Water Heaters

I won't make this as long as my Google review but will say my experience today with tech Brandon…read morewas the best I've ever had with any service company. No pressure to replace our old softener and no judgment on deciding to repair. When the old unit is beyond reasonable cost repair, we will buy a new unit from them. The repair bill was very reasonable.

They responded quickly. Keagan tested our water, explained thoroughly . Well worth the price.read more