Steve called me almost immediately after I submitted my project. He had an opening in the afternoon…read moredue to a reschedule and sent his son Jesse out to take a look. He quickly diagnosed my toilet leak and fixed it. They also looked at my water heater and made some recommendations. Would absolutely use them again.

Needed some plumbing work on an '80s condo. They were on time, reasonably priced and everything was…read moredone well. Would definitely recommend them.

This service call is one of many as I've called Hope Plumbing for a few years now! Michael called…read moreahead to let me know that he would be arriving in 30 minutes and was. I took him to my basement where I thought the issue was and come to find out that it was something totally different, a leaking hot water heater. That was something I hadn't expected at all! He also checked the gage that's located in the ground with the water meter! He show me the gage was going practically nonstop which means there's a leak! So hopefully it's just the installation of a new water heater! Michael suggested that we shut the water off, install a new water heater and after that, he advised me to call a leak detector to make sure there are no other leaks!....Thank you so much for going above and beyond, but most of all for your honesty!!

They are liars to begin with! Nothing they say is true! They used to be an honest company, until…read moreabout 1 1/2 years ago, when they sold out to investors out of Arizona! Since then, they are horrible! I am personally friends with a former employee and he didnt want to work there any longer because they are a shark company. The techs are told to upsell everything and after each call, they have to call in to let the office know what they sold and for how much!! Crooked! Never again

Had a serious drain clog and it was fixed promptly and professionally. Tech was friendly and…read moreprofessional. Winters isn't the least expensive plumbers around, but they do excellent work and respond quickly.

We discovered a leak that had gone through the ceiling on a Friday evening, of course. Winters was…read moreable to respond that same day within a couple of hours. They fixed the issue and gave us peace of mind. The plumber was knowledgeable and handled the issue promptly. The cost was what was relayed and seemed fair.

Needed water heater replaced. They were able to come the next day, took the time to not only do the…read morejob, but to make sure that any previous problems were fixed. They noticed issues with placement and exhaust, and they corrected these and let me know about their fixes to prevent future problems. Very kind people. Water is now easier to control the temperature of, and I have the peace of mind that the water is now clean and that I shouldn't have to worry about the water heater for quite some time! Pricing is what it is, not their fault everything is as expensive as it is right now.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

I have now known Loren quite well. He has worked for me several times. He is professional, pleasant…read moreand takes pride in his work. I can't say enough good things about Loren. I think you will be more than satisfied after Loren's results! Rick Moore

I feel that your team was not clear at all, and I ended up paying far more than I should have. The…read moreperson who came to my home was neither honest nor professional. He said the ceiling was dry and hard when he touched it, yet he still proceeded, clearly just to take money from the customer. I paid $422 for 15 minutes of work, simply for someone to cut into the ceiling for no valid reason. I also believed that you said you would be responsible for everything from A to Z, but I was very surprised when he said that someone else would have to be paid to fix the damage he caused without properly checking first. Honestly, this was a complete rip-off. I will be leaving a Google review detailing everything that happened and filing a complaint with the BBB. If necessary, I will also pursue this in small claims court and let them decide. I truly did not expect this kind of experience.

Review #2 - Previous review was for repair work to our 22 year old AC system which soon after…read moreneeded another costly repair that didn't make sense and the better option was to replace the entire system. Mission guys came over presented themselves very professionally and confidently. Provided us with a quote in a very timely manner and got the install scheduled quickly. We had a few hurdles along the way; however, Mission stepped up and handled everything very professionally and to our complete satisfaction. I have utmost confidence in all of the service guys that we interacted with. Definitely stand by my previous statement that this is a company with alot of integrity and professionalism. Give em a call!!

Our lift station started to leak and I asked my brother for a recommendation for a good…read moreHVAC/Plumbing company. He told me to call the guys at Mission Mechanical, so I did! I spoke to Tom Day, Service Department Manager, who promptly sent out Derone (Hope that is spelled correctly) to assess the situation. He was very thorough in his examination of the problem. When Tom arrived to verify what Derone had discovered, they both called me to let me know how they would handle the repair and the step involved. VERY Professional assessment and recommendation! I agreed to their recommendation at approx. 2pm and they scheduled me for the following morning. They had a mini excavator delivered, the "call before you dig guys" mark all the underground lines and called me to confirm an 8 am start time, all before end of the evening. Everyone showed up at exactly 8am and began their repairs. Not only were they dead on with their recommendation, they were almost $7,500 LESS than a quote I had received a different plumber that I called before my brother recommended Mission Mechanical. Yes, $7,500 less. I found my new "Go To" company for my HVAC/Plumbing needs. I can not say enough good things about how I was addressed, treated, cared for and ultimately taken care of by this great team!!! Thanks Again for the lift station repair!

I agree with the other reviewer. Very reasonable rates and great service. Besides getting to us…read morequickly, the thing that really impressed me was that Charles took time to explain what was going on. I had some understanding of the situation and I know NOTHING about plumbing. He didn't try to add on extra services or un-necessary repairs. He was on time, very polite and solved our problems. It's obvious how knowledgeable and experienced he is. We thought this malfunction involving the septic system and our bathrooms was going to become a very expensive monster. It was manageable and we were all able to sleep easy that night. He is going to come back next week to check up on things and advised us to call if we have further issues. This plumber has my family's highest recommendation. If you need plumbing help do not hesitate to contact him.

Never cheap for plumbing, but Inflation is killin all of us. Good work in a good time frame and…read morecompleted quickly recommended!

Jeff did a great job installing my handrails. Reasonably priced and did extra!…read more He responded quickly and came the very next day.

Don't take a chance and gamble with your money. Hired Jeff to do a job in Ft. Wayne and got him an…read moreairbnb for 3 days. He asked for an advance for per diem and gas. Sent him $625. No show at the job. Told me the bank took the money for past bills due that hadn't been paid. Tried to then tell me he had a wife and 2 kids die in a car crash in February. Sent me photos of a woman and kids who could have been anyone off the internet. What kind of logic is that. Also said that he took his deceased wife's grandmother in to live with him as she didn't have a place to stay. Then proceeded to tell me he needed another advance of $1400 to go back to the job. I ended up calling the Avon IN cops to see what his public record is. No record of a car crash in Camby in February with a mother and two children passing. Public record for anyone that wants to get info on some other things he has done. Do your research!!!! Anyway - gave him a second chance and sent him $100. No show at the job again. Zeke T and Carla C can tell you as well.