I did a fall cleaning on my furnace to prepare for winter, when I turned it on, the thermostat no longer worked. I called Action Air. The Technician came out and charged $312 to reconnect one lose wire. Took him 5 minutes to fix - what a rip off! read more

What an idiot. They parked in front of two other properties and not in front of the person that hired them. They are blocking my mailbox so I can't get mail. read more

Action Air - Blocking my mailbox - Heating & Air Conditioning/HVAC Near Me - Fishers, Indiana

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I started using this company because the previous homeowner used them. I signed up for their program which included tune ups and service discounts. I liked them initially, but have noticed they now seem to be in the business of sales over service. They told me I needed to get a new furnace even though it is only 10 years old and working fine. A second opinion by a honest HVAC company told me my unit is fine. Go figure. ALWAYS, ALWAYS, ALWAYS get a second or third opinion. read more

$1500 to replace a fan motor on the ac unit! Around a $200 part for 30 minutes of labor! No thanks! The technician tried to talk us into a new unit because its is 12 years old. We had them come out for a free quote. I spoke on the phone with another repair man and he said definitely replace the fan. I replaced it in about 30 minutes. With the inspection fee and me buying the part it on cost me $300. read more

My parents and I got a flyer from Action Air for their different services. These include Water Heater, Drain Cleaning, Sewer Water Line, and others. We recently encountered a clog with a kitchen sink, and thought to give their service a try. Scheduled an appointment for them to come and diagnose the issue. Their phone service is a bit weird, they have an operator to take phone calls, and someone will call back. This seems inefficient to me, but different business, different operations. When the plumber went out take a look, their diagnosis was they are unable to run the drain machine, and frozen pipes. They mentioned to me that they might need to replace the pipes and plumbing. They said they will consult with their boss for a quote during business hours. That's understandable, but I wanted to try someone else. So I called for a second opinion, and was actually referred to a company named Commercial Sewer Cleaning. They said they also had a lot of calls ahead and might not be the same day, but left my number. They actually called back the same day, and was able to come take a look at the clog as well. I told them the diagnosis from Action Air, but they told me that shouldn't be the issue. The current piping might be old, but it does have insulation and is not exposed to the elements. They were later on able to snake the pipe and clear it up. So Action Air gave me the wrong diagnosis. It seems like they want more work and money to replace the pipes. Which would still not resolve the issue cause there will be no change to the clog further down the pipe. To me, their plumbers do not seem to have the knowledge and experience of how to correctly diagnose problems, and it is unprofessional. read more

I have a 5 year old furnace. Action Air tech Josh came for a tune up, only to inform me I needed a new furnace. I was informed I had potential heat exchanger issues and quoted me a 5000 replacement furnace for an 1800 square foot condo. I inquired about a warranty? He said parts are covered and labor is not and labor for warranty part would cost as much as a new furnace. I sought 2 other opinions and both said my furnace was fine. One adjusted gas pressure and blower speed. But otherwise I did not need a new furnace. Also other inspections noted furnace needed cleaned so sounds like action wasn't even servicing the furnace correctly?! Super disappointed in Action Air. Be aware, always get other opinions! read more

Josh H. From Action Air came to our property to check out our AC/Furnace Unit. After reading other reviews regarding this individual, it's evident that he has some sort of temper/attitude issue. Pushy and straight up rude...how dare you treat someone like that in their own home? If you'd like to be scammed by Josh and Action Air then they are your team. If not, steer away from both if possible. There's better options out there where they will not scam you. read more

Action Air- Thank you for fixing and completing our HVAC system. Luke and his team gave us the BEST customer service. They explained everything we needed to know. Luke came with another couple of technicians to view our HVAC system. This team discussed options, putting forward ideas to fix/complete a very bad situation, from a prior company. Other companies, were too small to get involved, or just simply didn't want to get involved. We also had another large company who gave us a quote to re-do our whole system- even though we asked to keep part of it. That quote was way - BEYOND our budget. I am so glad that Action Air did exactly what we had wanted. They listened to our concerns, and gave us several options.. Luke and his team worked very hard until our installation was competed. They quoted us 3 days for our fix/installation and brought in extra people - so it was done on-time. Luke stayed with us until all our questions were answered. Working long hours, and making certain the job is done correctly. The team showed up on time and when a slight change had to be made - they checked with us before going ahead. Customer service like this, we have not seen in years. Another really nice feature is Action Air - has a signed contract so everything is written down and nothing gets forgotten. No surprises later on - if something breaks - no guessing - it is all there. They have a copy, you have a copy - no - misunderstandings. Each party knows what to expect and the paperwork is a guarantee of workmanship. We were very happy and very surprised (pleasantly ) - that the HVAC fix/ installation went so smoothly. We will be turning over all our maintenance to you, and also next time we need a plumber - we will be calling you. Thank you... read more

I made 4 calls this week to their office to give them a chance to respond to my dissatisfaction before I wrote a public review. Still no return call, so here goes...We saw an ad for a $69 inspection, cleaning and preventative maintenance so they came out and did it. They also recommended we replace the capacitor, install a hard start kit and add an air purification system. We declined since their report was all systems were functioning fine. 4 days later, our capacitor dies, on the hottest day of the years and on a Saturday. we called them for emergency service since it was 94 degrees and we had no a/c. they sent out Josh the next morning who diagnosed the capacitor failure and them told me it would be $700. I know that the capacitor is no more than $30, so i asked why am I being quoted $700. Josh then got very defensive and told me that his education wasnt cheap, the van is not cheap, gas is expensive and so is their time. I explained I am still struggling with how 30 mins to remove and reinstall a $30 part is worthy of a 500x markup, especially when they were out 4 days before. He then said he would gladly pack up his tools, collect his service fee which was due regardless and leave. I had to walk away as he was being rude and I asked my wife to handle it. given we had a birthday party that day and had already been without a/c for more than 12 hours, we caved in and had him replace the part. Again, calls to their office are unanswered and I am now letting everyone know these guys are not trustworthy, are not responsive and shouldn't be let anywhere near your hvac system. read more

I have two Action Air employees to rate regarding their Service on 1/14/2024. Nick was knowledgeable and thorough as he serviced and explained why I had problems with my furnace. I couldn't have asked for better service. Dallas (AKA Bill) handled my plumbing problem very effectively. He diagnosed my plumbing issue, resolved it quickly, and answered all of my questions. Both technicians were very professional and courteous. Thank you, Ken Harvey read more

Our AC unit had been serviced last year by a different company, so it seemed odd that we would need service again so soon. Called Action Air who was able to come out quickly (and even had an earlier opening on the appointment day, so came out sooner) and take a look. They noticed there were potential micro leaks happening, which had been pointed out previously by the other company, and they recommended adding leak sealer, which had Not been previously mentioned or recommended. Refrigerant was filled, sealer added, and AC quickly started working well. To go even further, they offered the Year membership, which actually dropped the overall cost of service and then includes two free checkups. They just finished the checkup and noticed the blower was running high, so upon lowering it the unit will run more efficiently and properly - more very helpful information! Tl:dr; quality problem-solving, informative, and timely. read more

This company replaced our furnace in 12/2020. Our A/C was just replaced in 8/2024 and the company we selected to install our A/C not only did a great job but found two major flaws in the furnace this company installed in 12/2020. When the new tech opened the furnace for inspection not only were there 2 wires that were fried and that should have been capped but the actual unit was installed wrong. The poor installation caused the necessary air flow for heating and cooling to be mis lined which caused our 4 ton 2011 installed A/C unit to prematurely mal function. Can I get my $4200 back for a shitty furnace installation? read more

This company has really gone off the rails since I first started using them several years ago. They're as predatory as oil change places used to be. I don't trust them at all after researching the repair they did for me. It was a gas valve replacement costing $1200. After the fact, I learned that price was about $400 too high. I checked with two companies by phone as their quotes backed up what I'd read online. I'll keep using their annual maintenance plan, but any repair over 300 bucks is going to be bid out. read more

Great company to do business with. Prompt, professional and cost effective. My go to for heating, a/c and plumbing !!

Do not trust these scammers! They are conmen and will try to swindle you out of money for shady jobs. Then they'll try to blame you for their shady jobs and tell you to pay almost 100x more to fix what they broke. read more

This company operates off of a predatory business model. Their prices guage people out of their money with high pressured sales tactics and snarky employees. $370 replacement is insane for a $15 part. And to get the price down you add insult to injury by forcing people into joining a monthly club with little to no benefits. This company and subsequently their employees are acting unethically. Can you imagine if I, as a mental health counselor, had someone come to me suicidal and I spent 30 min with them and charged them $300? That's ridiculous, and I would lose my license. This is no different. read more

I've used this company for years and was always happy with the service and price. But it seems those things have changed. I feel they've become predatory in their business practices. Over priced and always "finding" a problem. Disappointed with them. read more

I understand that pleasing customers can be very difficult. I also understand that sometimes service must be revisited and adjustments have to be made. However, the treatment by a plumber from this company was beyond anything we've ever experienced. He was rude, unprofessional, condescending and frightening. This company needs to really think about who they send to represent them. Our technician surely is not likely to create positive experiences. read more

We've had two different plumbing issues the past two weeks. Lee and Brady both were both very professional. Lee got out water heater situation resolved quickly and went over in detail what was wrong and what we might need to do in the future. Brady was able to get a temporary solution for our water softener problem. He also was very detailed in describing what was happening and what would need to be done to fully resolve what was going on with a long term solution. Action Air responded very quickly both times. read more

We've used action air quite a few times to service our AC and furnace along with replacing our water heater. All great experiences until recently when Josh was sent out for a tune up on our AC. He recommended we purchase a whole home dehumidifier and air purifying system. We've had action air clean our ducts and sanitize with no mention of any concerns and prior tune ups, no concerns communicated. Josh says it's the end of month and maybe his boss will do a deal but in total it would be close to 7k. I said no given the cost and economy and he passively aggressively says "well it's your house, your air, you choose what to breathe" showing his true intention of wanting to push product sale. read more

Can't say enough about how great they are. I've hired other plumbers before but every time I felt been ripped off. Not anymore. The issue was this weird humming sound every morning. It's really hard to tell what it was. So I contacted action air because they are trained on both HVAC and plumbing. They came here on time with a 30 minute call before hand. They spent 20 minutes identifying the source. It turned out to be the toilet fill valve gasket. Easy fix. Excellent work! And they didn't charge much. Will always call they in the future. read more

Our AC went out on a Thursday and I called the company that put our system in our new home. I will review them separately. Needless to say, they did not want to help me unless I bought a service contact. So I went to Yelp to locate another HVAC company with a good track record and my fellow Yelpers did not disappoint! I called the Action service line on Saturday morning and got someone at their call center. They were professional and took my information and said the on call technician wold call me back. CJ from Action called me back within 20 minutes and I reviewed what efforts I had tried and agreed I had done all I could do and that he would stop by after two calls in front of me. At 11am CJ called back to let me know he was on his way and he showed up at the expected time. He examined the inside unit, checked the thermostat and when he examined the outside unit, he quickly discovered the fan was not running. He checked the electrical connections and determined I had a bad capacitor that drives the fan. He had one in his truck and had it installed in a few minutes. We had cool air! Price was reasonable for the part and weekend service. CJ was professional and explained everything clearly. I could not be happier with my experience with Action Air, they now have a new customer! read more

I've used Action Air for years and generally have had good experiences with cost and service. However, on this maintenance visit the tech used a ladder that left mud and oil stains on the carpet which didn't fully come out with a vacuum. He also left a used humidifier pad and air filter on the floor and didn't clean up well at all. Seemed more interested in getting in and out quickly than with providing thorough and clean service. read more

I called yesterday after a couple of weeks with no AC in this Indy humidity! They put me on a cancellation list which I was already on a few but just trying to get someone as quick as possible. I have a 100 pound Great Pyrenees who was not enjoying the heat either. To my surprise they called and could get me in same day! Mitchell showed up and was very nice, easy to speak with and very friendly with all my crazy dogs. It started thundering and lightening with rain coming any minute. He worked as quick as possible to get my AC recharged and got completely soaked finishing up! But he finished and was still smiling. The work was finished for less than 6 quotes and estimates I had received! He also sold me on a warranty they carry that offers 2 service calls a year and they make sure the system is working good. SOLD! Thank you Mitchell and Action Air! read more

Action Air - Our technician Mitchell comforting my boy Snow who was terrified of the thunder outside and wouldn't leave his side! - Heating & Air Conditioning/HVAC Near Me - Fishers, Indiana

Our front water spicket had been leaking a stream of water about the size of a pencil we noticed when we returned from vacation. Every plumbing company I had called in the past was two to three days out or I could pay their "overtime" to get them out today. I am also still waiting for return calls from some of them. Many of their quotes were unreasonable as well. This is the first time we have called Action plumbing and they came out the same day I called (without any additional costs or fees). Grant was extremely professional, quick, friendly and thorough! He let me know the difference in cost choosing a replacement vs a repair. The repair was still under the other plumbers prices and the leak is totally resolved! Thank you Grant! Lexi (schedules the services) was also extremely helpful letting me know of the coupons they had available! She was also very friendly and accommodating! I would recommend Action Air! read more

My previous HVAC guy retired and referred me to Action. Had them out in early 2019 for a regular checkup. The serviceman showed me a couple of scratches on my gas intake valve and said at any time it could start a fire or blow up. Scared the crap out of me so I purchased a furnace from them that came with a one year free air/heat service contract. Had them back for the checkup in October ... asked them to check my air conditioner compressor and they said the service agreement didn't cover that ... what? There were two guys who sat in front of each HVAC (I have two)...one guy was on social media, showing posts to the other guy. They left and a horrible stench came out of my vents when I turned on the air. This did not happen until they "serviced" my HVACs. On their way out, they tried to sell me another service agreement. I get a couple of sales fliers from them each month trying to sell me something. They need to do their jobs right ... then maybe I would consider purchasing an agreement. Now they've added plumbing service .... read more

Mark W. has been our technician for several years. He is always on time and works quickly. I especially appreciate how he explains the problems or potential problems with clarity. We never feel pressured to purchase or make changes, but feel informed instead. Thank you for the great customer service. read more

Action Air is a great local company with high values that starts with John the owner and is exemplified by Nick the lead tech on our account. I would recommend them strongly and they service our home and the office building we own! read more

They were able to send someone out the same day which was wonderful. Grant was very professional & nice. He was able to replace the water shut off valve which had broken & that was worth the visit. But he didn't fix the leak in our toilet. He thought he had but it was leaking again within a couple of days. I totally understand that he couldn't loosen the 23 year old bolts but do feel like he could've sealed it which is what I'm getting ready to do. Just need it to hold until the world is back to normal & it can be replaced. read more

My Lennox AC failed last evening. We telephoned our service as we were "premium members." The "other" service was called at 6pm, and the return phone call was made 16 hours later. In the interim, I telephoned Action Air. Tim arrived at my house 4.5 hours after I requested service and had my AC repaired and working less than 6 hours after my original telephone call. Tim is a great service technician who explains everything he is doing in great detail. I found him to be very thorough in this work, and efficient. I highly recommend Action Air. My partner and I will be joining their Service Club Membership where they have 24/7 service and their goal is to return telephone calls within 30 minutes, any time day or night. Thank you Action Air for employing Service Technicians like Tim. James read more

I have been using action air for several years. I had to replace my original HVAC system last year. The new equipment is great, as is the service. I had to have the AC moved as it had a vibration that was disturbing and bothersome. We had to upgrade the AC unit as the original was too small to cool our house (it was installed by another company when the house was build). All I had to do was email Karen at Action Air and she was on it. The office staff is responsive to emails and the sent out Kelton S to move the unit. I expected a debate or reason why it should remain where it was. Instead Kelton got right to work and moved the unit to where the old one was. Problem solved, customer satisfaction is not just a saying with Action Air, but an Action. From the office staff, to Young, but experienced Kelton S they go the extra mile. read more

Great service call very thorough and repaired my AC unit quickly. Now my go to HVAC provider.

Action Air provided same day service and their tech Mark was completely professional and obviously knew what he was doing which seems to be hard to find. I will use again. read more

Cost competitive, great value and fantastic service quality! My central air failed about a month ago - compressor bearing. I spoke with several companies and Action Air came out on top for a number of reasons: 1. They were able to provide some rough estimates over the phone - not commitments - just estimates. 2. They provided several ideas about what I could check before diving into a new system 3. Their contract for equipment and service and warranty is clear, concise and simple - no fine print 4. They didn't miss a single commitment on getting the job done. 5. Their costs were competitive - and they were transparent about them. How their competitors operate: In my experience with (all) other HVAC companies, they will not provide any cost estimates without a home visit which they charge for - usually around $80. This cost is then voided if you buy from them. For me, I paid another company the $80 for the service call, then they quoted me 20% more for the system. The worst is when the service provider does the service call, but they have to send a sales person in for the quote. This NVA overhead ultimately gets paid by the end customer (see 20% higher cost above). This sales approach is so 1990s. "Hey, let's figure out a way to get paid for our sales effort... our service call will get us in the door, we'll hook the customer by agreeing to wave the charge if they buy from us and then hike our prices to pay for commissions, overhead, etc." This is a formula that is one-way transnational and kills any hope for an ongoing customer relationship." Do they really think their customers are not sophisticated enough to get this? So in the end, Action Air is the best HVAC service I have ever experienced. Pretty cool. read more

Great job on the install. Everything looks and runs great. Low stars because the clean up job was a disaster had to go through and clean the entire house top to bottom. Did not use drop bags at all to cover anything. Had to rewash everything in the house. Used my bed as a stool rather then moving it out of the way it had hand and shoe prints on it. If you do go with them make sure you are there when they are doing the work. read more

Ac stopped blowing cold had them come out. $79 dollar service call they wave the $79 if they do the repair. Replaced a $20 dollar part charged $203. Guy was there for 10 min. In short I should have did a little research and replaced the part my self. They guy that came out was not overly friendly and replaced the part before I even said I was willing to pay for the work. Probably won't use them again. read more

Grant did a wonderful job. He was polite and very professional. The charge was very high for replacing only one element. I checked the parts on line and the highest charge for a element was 60.00 and that was for a pair. They were only at my house for an hour. So the mark up on the part is 2 or 3 times the cost and the labor is 160.00 or an hour. My bill was $340.00. read more

We are taking quotes from several companies now for a new blower/or AC unit...Josh from Action Air just came by and he was WONDERFUL. Convinced us of the quality of Action Air's products and services and the ethicality of the company as a whole. He was very knowledgeable, personable, not rushed, and willing to work with us! We are very impressed with Action Air and Josh. Action Air should be proud to have individuals like that working for them! read more

We just had our yearly air conditioner check up as part of the Service Club. They are always very thorough and I have been happy with every technician that has been here. We purchased a new AC unit through them last year and the sales individual was very honest, very informative. I'm sure we will continue to be customers for years. read more

Nick was wonderful! He figured out the issue fast and educated us on our new thermostat. Great customer service!