Get an quote before having this company do any work for you. If you don't, you might be surprised…read moreat the invoice you'll get. I used to use Tomlinson Plumbing, which is now part of the Benjamin Franklin chain. I needed a new garbage disposal. I called Tomlinson and made an appointment. I didn't ask for a quote because previously their prices were fair. This time, I got an invoice from Benjamin Franklin for $469.61. I called to ask for a price breakdown, parts vs. labor. I was told Benjamin Franklin doesn't do that; they charge a flat rate for the service. The disposal they installed has a list price of $139.00. That means I was charged $330 for an hour or two of labor. Don't use Benjamin Franklin or Tomlinson Plumbing without first getting a quote.

They were quick to respond, show up, and fix my problem. They replaced my sump pump in about half…read morean hour. Everyone I talked to was friendly and they knew what they were doing. Definite recommendation!

One of the 2 workers made a comment on the cleanliness of my kitchen which i think is very…read moreunprofessional when u are there strictly to do a service, not to clean or judge the area. I only was able to catch one of their names, Jacob was very respectful and communicated nicely. overall okay service i just felt disrespected in my own living spaces

I would not even give them a star. Right from the start it's all about the money they're strong in…read moretheir sales I agreed to everything they suggested to the tune of $22,000. Right away the main well pump motor that they installed brand new had a problem with it they had to come back multiple times to fix it I told him I wanted a new one. The plumber that was supervising the job told them in writing that I needed a new pump, they denied it he had to come back repeatedly to make a minor adjustment on the pump he showed me the adjustment barely a quarter turn of a screwdriver so over the weekend it did it again I did what he said adjusted it barely a quarter turn and because of that they canceled my warranty and now they refuse to service me. I don't know the time patience or money to sue them, but I would suggest you go to a different plumber. Oh and by the way they said I needed a new well dug and that was the reason the pump wasn't working. Guess what I got another plumber he put a new pump in I have not had a problem with it since.

They offered a FREE estimate, theb they came out and charged a $99 diagnostic fee before they sent…read moretheir estimate that was 4X higher than everyone else. Avoid at all costs!!!! They will screw you!!!

Summers repeatedly parks right in front of the stop sign on my dead end road. Making it impossible…read moreto pass around them without going into neighbors yard. Also lucky nobody tried pulling onto the street while I tried fitting my truck around them. There was available parking on the main road right in front of them with a walkway to the house they were working on. I said something to the guy and he just shrugged it off and said I had room. It is illegal to park in front of a stop sign. Summers employees are rude and have no regard for anyone but themselves.

Terrible customer service from their front desk person all the way to the owner of the business…read more Our new water heater failed and started leaking. The water heater was under warranty was the good news, however the labor to reinstall the new water heater isn't covered. The front desk person told me that they (Enterprise) have nothing to do concerning the warranty of the water heater, that comes from the manufacturer. So how could we (Enterprise) expect the labor to be covered as well. Hmm, if your product fails that you sell, why would the customer be expected to pay for the installation again....? On top of all of that, the invoice that was emailed to me stated it took 3 hours to install, the installer was at my house for a little over an hour. So either the installer lied about his time or the owner is knowingly padding his invoices. Either way, the owner told us to take our business elsewhere.

Had a plumber out from this company two weeks ago for a plugged toilet that hasn't been flushing…read morewell. He said he "fixed" it by snaking the toilet. Yesterday, the carpet was soaked. The walls are wet. The toilet overflowed. We now have to replace the flooring and walls on one side of the house. It's level 2 or 3 contamination. I called for emergency service, and the phone person was rude and gave no date or time. Let's just say we went with a different company for the cleanup and repairs. Within minutes of the new plumber from a different company looking at the toilet, he said we should have replaced the toilet due to calcium buildup, age, etc.

Donn, Max, and Wes really know their stuff. Cleared our…read moresewer clog and restored full function of the home's sewer and well water pressure for half the cost of another competitor

From the owner: At Benjamin Franklin Plumbing, we are focused on being the trusted plumbers in your hometown for…read moreany and all plumbing services. From drain cleaning and leak detection to bathtub installation to general plumbing repairs, we can handle every job and project. We know that you depend on the plumbing in your home to be fully functional in order to be completely comfortable. Our plumbers get to work without unnecessary delays to get things back to normal before you know it. Since all of our customers are friends in our community, we put our heart into everything we do to secure 100% customer satisfaction every time.

Crawlspace flooded with water; I was out of town and worried. They quoted $2000 to just plumb out…read morethe water. I asked for a breakdown of the cost and they immediately said they're not interested in the job. I contacted another plumber and was able to get it done under $400.

These folks are awesome! Super responsive! Really nice on the phone and showed up the same day…read more Did a little more than originally needed with only a little bit more of a charge. They will be my go to from now on!