First time using Rooterman of Muncie which was sent by our home warranty company…read more We were very happy with their service. Rooterman showed up at the time scheduled and diagnosed our plumbing drain line problem. They installed a new clean out and jetted the pipe, then showed me the pipes via the camera they use to check everything out in the pipes. I was very happy with their service and highly recommend!

Got the job done in expert manner. Polite and hard working. Got new toilet and sewer line…read moreinstalled. All completed professionally and inspection was passed by the city. Dustin and Carson were great to work with along with Mr Bowden.

Good pricing and great work. They could be better about answering the phone but they ended up…read morecalling me back after a bit. Would b nice to able to leave a message instead of hoping you'll get a call back. Service and pricing is 5 stars though

Been using Jackson plumbing for 40 years. One time i I used another company (sign in your yard…read morecompany). They came out, snaked the line, broke the tile, collapsed the line and asked for 4700.00$ to repair the line. And, said the pool that has been in place for over 20 years needed to come down for them to repair the line. Said, "no thank you, I will call Jackson". Called Jackson, they repaired the line and left the pool alone for a reasonable price. I have called them numerous times for different properties, and have always felt good about their work, prices and people. They don't fluff or try to sell you anything that isn't about moving water in or out of your home. I WILL ALWAYS CALL JACKSON PLUMBING!!!!

We have a 120 gal. water heater that we have rented from I&M and now AWHR since 1990. It started…read moreblowing air so we called AWHR and they tried to get several plumbers to come out and fix it but all their "first choice" plumbers were tied up so they finally called Wyatt & Sons, we have never heard of them but after they left our house I came to the conclusion that AWHR should have made Wyatt & Sons their first choice. Barry found the problem right away and explained that at least one of the elements was burnt out and he was not sure he could get another one. He drove several miles into Marion and went to several stores and found 2 new elements and was back to our house in about an hour and had everything repaired and working in a half hour. This young man did a great job and went beyond my expectations and I now have a new plumber to take care of any plumbing needs that I cannot do myself. Don Hill

I interviewed five plumbing companies, including Wyatt & Son's Plumbing. When you choose a company…read moreto work for you, it should be no different than candidates interviewing for jobs. I treat each company that comes out with respect; we discuss the various aspects of the job and how the job will be performed. Ultimately, we end up in salary (project cost) discussions. COMMUNICATION Wyatt and Son's was incredibly impressive. I used the Yelp projects system, and communication was seamless. JOB REQUIREMENTS 1. Replace a Bradford 50g water heater (leaking from the top) 2. Replace a Kenmore water softener that was 15 years old. 3. Fix a 40' run of 2.5" kitchen sink pipe detached from the ceiling due to the strap cables, held in by nails, used by the original installers. It wasn't draining anymore and was full of gunk. TECHNICAL INTERACTIONS I'm an incredibly technical person and engineer. I research everything from plumbing, electrical, carpet, etc. I like to know how things are installed and how they work for the simple fact of educating myself to get the best use out of everything. Barry and his son answered every question, and I never felt disrespected. While Barry has an opinion on specific equipment, which people should have, he walked me through the "whys" of arriving at his conclusion. Barry's approach demonstrated his openness to educating others and learning himself. I appreciated our time. PRICE Wyatt & Son's Plumbing price is incredibly competitive. There are a couple of things I look at: 1. How much am I paying for parts? 2. How much am I paying for labor? Parts are a commodity. You can find every price for every item online. I'm not a fan of companies who mark up their prices. I have to pay sales tax on parts, and every dollar added is more money out of my pocket on taxes. FINAL DECISION The decision came down to Wyatt and Son's Plumbing and another company. Nothing is worse than telling a fantastic candidate/company they won't receive the job. I had no joy in sending the message to Barry, and still, as of writing this review, I'd have Barry out in a heartbeat to quote the next job; there will always be another. TO THE READER Wyatt & Son's Plumbing must be a part of your quoting process. Their professionalism is top-notch, their interactions and knowledge are excellent, and their pricing is incredibly competitive, way cheaper than the large companies. TO BARRY Thank you again for coming to the house and participating in the process. The final decision was incredibly difficult. I hope this review becomes a cornerstone of continuing to send business your way. Wyatt & Son's Plumbing should be a part of everyone's selection process. I'll be passing referrals your way as they come along.

Waited all week for a scheduled "appointment" for an $85 diagnosis today. The "appointment" was an…read moreall-day window. Confirmed the "appointment" this morning and asked for an ETA. They said they'd call 30 minutes before arrival. No call, no show, hottest week a year so far, would give 0/5 stars if possible

A customer experience rep phoned me 12/26 about voice mails and said it was an AI generated glitch…read moreand he would see it was corrected. I got 3 calls on the 27th. I complained about sale tactics and that I should receive restitution since they took advantage of my situation. They can charge whatever but he offered 3 months no payment on service membership. I have 1yr labor warranty, 10yrs parts so no gain. He said tech made 3 calls,( 2 because of their mistake), he didn't charge for the inducer motor(he removed it with no charge when I agreed to purchase a furnace from Petermans. I looked at the purchase agreement and ran the numbers. They don"t itemize but give total cost as single figure which is high but they show discounts and get your price $7636-$1144= $6492 $5670 furnace + $1000 discount +$966 gross motor = $7636. $6492 my price - $822 net motor = $5670. They charged me for the inducer motor which they said they didn't by hiding it at a gross cost of $ 7636. This is a deceptive sales practice.

Get an quote before having this company do any work for you. If you don't, you might be surprised…read moreat the invoice you'll get. I used to use Tomlinson Plumbing, which is now part of the Benjamin Franklin chain. I needed a new garbage disposal. I called Tomlinson and made an appointment. I didn't ask for a quote because previously their prices were fair. This time, I got an invoice from Benjamin Franklin for $469.61. I called to ask for a price breakdown, parts vs. labor. I was told Benjamin Franklin doesn't do that; they charge a flat rate for the service. The disposal they installed has a list price of $139.00. That means I was charged $330 for an hour or two of labor. Don't use Benjamin Franklin or Tomlinson Plumbing without first getting a quote.

They were quick to respond, show up, and fix my problem. They replaced my sump pump in about half…read morean hour. Everyone I talked to was friendly and they knew what they were doing. Definite recommendation!

Terrible customer service from their front desk person all the way to the owner of the business…read more Our new water heater failed and started leaking. The water heater was under warranty was the good news, however the labor to reinstall the new water heater isn't covered. The front desk person told me that they (Enterprise) have nothing to do concerning the warranty of the water heater, that comes from the manufacturer. So how could we (Enterprise) expect the labor to be covered as well. Hmm, if your product fails that you sell, why would the customer be expected to pay for the installation again....? On top of all of that, the invoice that was emailed to me stated it took 3 hours to install, the installer was at my house for a little over an hour. So either the installer lied about his time or the owner is knowingly padding his invoices. Either way, the owner told us to take our business elsewhere.

Had a plumber out from this company two weeks ago for a plugged toilet that hasn't been flushing…read morewell. He said he "fixed" it by snaking the toilet. Yesterday, the carpet was soaked. The walls are wet. The toilet overflowed. We now have to replace the flooring and walls on one side of the house. It's level 2 or 3 contamination. I called for emergency service, and the phone person was rude and gave no date or time. Let's just say we went with a different company for the cleanup and repairs. Within minutes of the new plumber from a different company looking at the toilet, he said we should have replaced the toilet due to calcium buildup, age, etc.

Tom Needler is the absolute best! On-time, fast and reasonable!read more

Needlers was excellent!!! Just from my description of my problems, they knew what the issue was…read moreand how to fix it. They got my drain flowing again. They contacted me several times to let me know they were on the way which I appreciated very much. Father and son team. They didn't seem to mind questions from someone who knows nothing about plumbing. I found their price to be fair and they even wanted to clean up my bathroom floor. I told them thanks but I would do it. That was going above and beyond. Turns out my new home does not have a clean out that we could find. I will be asking them back to put in a new main drain line with a cleanout. Thanks Needlers!!!!!!!!

Long story short. Previous owner warned me about my trees and old pipes. Same issue started up…read moreagain this year and i call and ask about the special that's going on. Nathan was called out to my house. He gave me a list of options that would be best. Unfortunately i couldn't afford those options and i didn't get approved for financing. So Nathan gave me a previous option from his list minus the camera and got me taken care of, along with made sure i had the information for the best option to take care of my issue once and for all. Nathan saved the day and kept my wife from removing me from this world! Thanks Nathan!

I had them out in December which cost nearly 700.00 which came with a 18 month guarantee, now 3…read moremonths later, a had new clog and they wanted to charge me an extra $300 and then gave a $ 3,000 estimate.

I called Summers because we needed a fairly simple plumbing repair and because there was an online…read morecoupon. The plumber fixed the issue, then encouraged us to consider purchasing a maintenance package, which would cut the price of that service call as well as future calls and would discount the cost of any repairs and supplies. Most importantly, he said, the company would come to our house three times a year to evaluate, maintain, and repair any issues with with plumbing and HVAC. We usually avoid warranty and service packages, so I wasn't sure whether my husband would agree to it. But, the plumber said he could set up the maintenance plan, then cancel it if my husband opposed the idea. We went ahead and purchased the maintenance plan. Today was the first maintenance visit, and the HVAC guy disassembled our furnace and outside AC unit, pointed out potential problems, and advised me on whether there were major issues or whether we could wait on replacement. He also replaced the filter on the furnace, going to the trouble of finding us a less expensive version of the usual model. He spent well over 2 hours working on and cleaning our units. The company seems very committed to good service. They call to confirm the appointment, show up when they say they will, and cover their shoes with these funny little slipper-things before they come in the house. The office also calls with a follow up survey and asks whether the technician arrived on time, covered his feet, etc. They only fault I could find was that I was expecting a plumbing evaluation today, not an HVAC. I don't know where that miscommunication happened, but it wasn't a big deal to me. I figured that Summers was a national company with franchises, because they're pretty slick with branding. As it turns out, they are local to central Indiana but have several branch offices.

They offered a FREE estimate, theb they came out and charged a $99 diagnostic fee before they sent…read moretheir estimate that was 4X higher than everyone else. Avoid at all costs!!!! They will screw you!!!

Crawlspace flooded with water; I was out of town and worried. They quoted $2000 to just plumb out…read morethe water. I asked for a breakdown of the cost and they immediately said they're not interested in the job. I contacted another plumber and was able to get it done under $400.

These folks are awesome! Super responsive! Really nice on the phone and showed up the same day…read more Did a little more than originally needed with only a little bit more of a charge. They will be my go to from now on!