I called Summers because we needed a fairly simple plumbing repair and because there was an online coupon. The plumber fixed the issue, then encouraged us to consider purchasing a maintenance package, which would cut the price of that service call as well as future calls and would discount the cost of any repairs and supplies. Most importantly, he said, the company would come to our house three times a year to evaluate, maintain, and repair any issues with with plumbing and HVAC. We usually avoid warranty and service packages, so I wasn't sure whether my husband would agree to it. But, the plumber said he could set up the maintenance plan, then cancel it if my husband opposed the idea. We went ahead and purchased the maintenance plan. Today was the first maintenance visit, and the HVAC guy disassembled our furnace and outside AC unit, pointed out potential problems, and advised me on whether there were major issues or whether we could wait on replacement. He also replaced the filter on the furnace, going to the trouble of finding us a less expensive version of the usual model. He spent well over 2 hours working on and cleaning our units. The company seems very committed to good service. They call to confirm the appointment, show up when they say they will, and cover their shoes with these funny little slipper-things before they come in the house. The office also calls with a follow up survey and asks whether the technician arrived on time, covered his feet, etc. They only fault I could find was that I was expecting a plumbing evaluation today, not an HVAC. I don't know where that miscommunication happened, but it wasn't a big deal to me. I figured that Summers was a national company with franchises, because they're pretty slick with branding. As it turns out, they are local to central Indiana but have several branch offices. read more

They offered a FREE estimate, theb they came out and charged a $99 diagnostic fee before they sent their estimate that was 4X higher than everyone else. Avoid at all costs!!!! They will screw you!!! read more

Summers repeatedly parks right in front of the stop sign on my dead end road. Making it impossible to pass around them without going into neighbors yard. Also lucky nobody tried pulling onto the street while I tried fitting my truck around them. There was available parking on the main road right in front of them with a walkway to the house they were working on. I said something to the guy and he just shrugged it off and said I had room. It is illegal to park in front of a stop sign. Summers employees are rude and have no regard for anyone but themselves. read more

Summers Plumbing Heating & Cooling - Plumbing Near Me - Anderson, Indiana

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I had an after hours issue with my AC going down and got prompt service from Gabriel who resolved my issue and educated me on proper proactive care to keep it from happening again! I've been a customer for years and have always had great service. Gabriel and Josh Smith have been out to resolve issues and are very friendly and experienced. they explain things clearly. the maintenance plan is a great value also. it has definitely saved me money over the years. read more

I paid Brandon Roach and his company $30,000 to replace my sewer line. They failed at this for multiple reasons. 1: They did not fully replace the clay pipes like we agreed. They cut corners and left about 8 feet of broken pipe. 2: They did not angle the pipes correctly, causing sewage to come back up our drain. 3: They did not properly connect the new PVC pipes to the existing pipes. Do not hire Brandon or his team unless you would like to fix something twice. He is dodging my attempts to contact him as well. read more

Fantastic experience with Summers. They did some plumbing work for us, which included the removal of drywall. They did everything quick and cleaned up perfectly. This is a great company that values the customer and does everything they can to fix any issues. I highly recommend them for all plumbing needs. read more

They try and push their "Maintenance Agreements" (contract) really hard. They consist of a chunk of money up front and what you get is a poorly trained tech / SALESMAN that comes out to your house 3 times a year to "suggest" costly repairs that really are not necessary. The knowledge and training of some of these kids they send out is not what you pay for. Seems most of their "training" is on how to find things that 'might' need repairing. I also found that their "discounted" prices for these repairs are usually higher than other companies w/o any costly Service Agreement. read more

we just were having our furnace and air conditioning checked. while the service man was in the attic we heard a crash and the ceiling collapsed. now we have one hell of a mess. no more Summers! read more

Will not honor a sign contract, called 3 times and the Manager was suppose to call me back, which he never did, will be filing a complaint with the Better Business Bureau. read more

Run away. They only did 1/2 of what they were supposed to do. Suggested hundreds in unnecessary repairs. Suggested repairs 4 times the cost of a couple other places I contacted for 2nd opinions. 2 stats due to detailed write up showing breakdown of cost per item. read more

I had a service call scheduled because my central air unit froze up. We told them it had R22 in it. They scheduled and sent a service tech. Upon arriving the tech said we had mentioned it was R22. He immediately told me they did not have any supply of R22. The tech checked the system despite my telling him it was R22. They then charged me a $99 service fee. I called them back to tell them that was unacceptable when they knew they would not be able to service the unit. The tech was very nice and just did his job but they should have followed up on the service call as it was pointless. I called and complained about being charge. The receptionist told me they would have the manager call me. I have not heard anything from them.I will not call them again. read more

My elderly mother in Muncie had her air conditioning quit working and even though I explained how she is an elderly heart patient and needs air, not one of the companies I called, (including ones that serviced her prior) could find time to see her. Some were 3 weeks out. Summers got to her as soon as they could and not only that, but made it quick and painless! We knew she needed a new unit and they really tried to accommodate us. The fact they were willing to help when no one else would and understood the gravity of the situation meant everything! Justin came out promptly and the day of install they sent two great guys! Thank you Kenny Cook and Matt! They were both amazing and worked tirelessly through a few bouts of pouring rain and completely replacing everything perfectly and better than it had ever been. They were courteous and kind and cleaned up every speck! Our new unit is surprisingly quiet, I can't believe how wonderful it feels and sounds! Thank you again Kenny and Matt-you guys are the best! If you try these guys, I promise you won't be sorry! read more

Originally, they were supposed to install a dishwasher and discovered a bigger issue. Ryan was excellent at diagnosing the problem, explaining it to me and even showing me the problem via camera. I appreciate his professionalism and kindness while getting the repairs done I needed! Thank you Ryan for all you did! read more

Crap Service. These guys are looking for easy, simple tasks. They knew what we needed done yet still came here, complained, refused to do the service, and left. Still demanded a $100 trip fee. read more

Summers has been great to work with. We have an older home with rusty old pipes and ducts. The gentlemen from Summers were very professional, knowledgeable, and kind. They worked hard all day, not even stopping for lunch. All of our water pipes have been replaced, they installed a new sump pump, replaced a few of our HVAC ducts and cleaned out the mold and grime from our existing ducts. I feel their prices were fair, they didn't try to talk us into anything. Thank you, Summers! read more

We had gas lines run to switch from an electric to a gas stove. The gas lines themselves are fine but the installer carelessly damaged my stove when hooking it up to the new lines. There were several botched repair attempts over the course of a few months during which more careless damage occurred and incorrect replacement parts were ordered, much to my frustration. In the end, a different repair man was chosen who approached the problem with a great deal of care and sense. Apart from that, I found the way they treated my property to be distinctly inappropriate. read more

So I got in to a service plan with summers $11.99 they told me it was for one year and I get 3 services air,heating and water heater. It started in November 16 2017 last payment should have been October 16 Had a appointment Oct 12,2018. I emailed them Oct 8,2018 and told them I wanted to cancel that my last payment should come out in Oct 16 2018 Now they did not come out on the Oct 12 they said because I canceled my contract they where going to charge me 59.99 Even though I paid for the month. So I cant wait to see if they charge me Oct 16 I'm sure there's a 30 day cancellation Never again will I use these people read more

Xia Walker and Jeff Folmar came out today and did a great job!!! Totally recommended Summers to everyone and these are great at their jobs!!! read more

Best service ever. Called on Memorial Day and the Tech arrived within the hour. Very helpful and knowledgeable and reasonable price. read more

We received a letter from this company telling us they would do a tune-up on our furnace for $54.00. The guy came, took a cursory look at the furnace; told us it was unsafe; shut it off and refused to turn it back on; and gave us a quote for a new furnace (to the tune of $5,263). And, he still charged us $54 for the tune-up, which he didn't do. We subsequently called Coovert Heating and Air Conditioning. Their repairman checked our furnace, said it needed to be replaced, but could be run without worry until a new one could be installed. He quoted us a price of $2,828. Obviously we went with Coovert. We got the feeling that all Summers was doing was trying to scare us and strong arm us into purchasing from them. We got a new furnace within 2 days for about half the price. It was the exact same model and make that Summers quoted. read more

KMC, Russ Galloway did a great job helping with the plumbing & pipe work for my new sink cabinets that were put in by Musgrave Home Improvement in May 2009. Great job and done fast & efficient. Brian read more

Had been using Summers for 2 years always thought a good bit of their prices seemed high, but figured that is just how it was now. Last summer I basically had a bandaid put on my AC unit, it was a dinosaur and I was told it would need replaced before too long, so I asked about how much that should run, and if I remember correctly he said around $3,500. Fast forward to this year, our dino unit actually dies, and I call Summers again to come out and give me and estimate, fully anticipating to tell them to put me on their schedule to get it done asap. Well when he handed me the estimate, I was FLOORED there were 4 different prices going along with four different amounts of energy efficiency, The lowest of which was a 14 Seer unit that he explained would cost $5900 installed, the highest of which was a 21 Seer unit that would cost $11,600! After going with my gut, and talking to a few people I called 5 other local heating and service specialists with reputable companies to come out and give estimates, telling none of which about the others I was getting estimates from. All 5 of the others came back with 14 Seer units ranging in prices from $3000-$3700 installed, almost HALF of what Summers wanted to charge for the same thing, and these weren't no name branded units either. Having a history with Summers and thinking there may be some mistake, or that it was just a rogue employee trying to take advantage of that fact that it was 85 in my house the day of the estimate I called the customer service manager of Summers and told her what happened and how I had several other estimates roughly half the cost of their lowest estimate. She informed me that he had done exactly what he was supposed to and that had been their pricing for the last 9 months, and that I wasn't shopping a "bargain basement". Summers will not be coming back in my house again as they have proven they can't be trusted read more

Summers came out to do a tune up on our furnace. Story of our lives, it needed to be replaced. We knew that would be the answer, but we just didn't need it just yet. However, the Summers employee offered us the best furnace in our price range, and showed us others. He was excellent, kind, and knew what he was talking about. We scheduled our replacement a few days later and they were on time, quick, and respectful of our time and home. I will ask Summers to continue to come do our tune ups. read more

We have the annual package which includes the tune-up on the A/C and furnace. I had a difficult time scheduling the tune-up for our A/C BEFORE the weather started getting warm, so unfortunately we had to make a service call. The customer service girls did a great job of getting us in, but unfortunately that was overshadowed by the service we received by the repairman. He came out to look at our A/C and quickly told us we would need a new unit, despite the fact that ours is only 6 years old. He was training someone and the trainee kept trying to get him to look at other culprits, instead of just having to replace the A/C. Eventually they recommended that we replace the compressor (for 3K), and they said that we had too much Freon and removed some. They kept trying to up-sell the full unit, and since our furnace was apparently going to need to be replaced within the next couple of years, they wanted us to do them both to get a discount ("only" 10K to replace both!) We paid a discounted service charge of $49, but our A/C went out the next day! We called another company out. They seemed baffled by what Summer's had said about having too much Freon. This was especially odd since Summer's had serviced our A/C last year, and we hadn't added any Freon. The other company was able to fix something in our thermostat and replace 2 other small parts - for under 100 dollars! Unfortunately this was not the first time Summer's has tried to push a new unit onto us. They caused us quite a bit of unnecessary stress. Even though we are mid-way through our pre-paid annual plan, we will not be utilizing them in the future. read more

summers came out an did a tune up on my furnace, told me of a few things that i need to get tooken care to insure that my system contiune to work and keep me an my family warm. really good guys. read more