Rude man, did not have proper tools, he used mine, Did not fix washer, Charged $100.00 for estimate…read moreto tell me what he thought was wrong with it, Hes was here15 minutes

Paul was a great service guy. My Washer would not Spin so he made a few adjustments And educated…read moreme on proper Servicing techniques. Everything seemed to work just fine but the next day still wouldn't spin and he done a deeper investigation And found a bad transmission part. He said it most likely best to replace it due to it's age (25 years) because the cost of repair would exceed cost of new. Thanks Paul!

Excellent workmanship & honesty, The water heating systems and showers had never worked better…read moreafter they were finished. They arrived 5 minutes early.

i had a backed up toilet on one side of my duplex office building and the first service tech could…read morenot figure out the solution. Over a period of two seperate days, I believe they sent every employee except their owner and office staff to assess the issue. Finally, technician Grant figured out the problem after a couple of hours and was able to fix the problem. Good man! I was concerned about the cost of the repair after the first few hours of not being able to correct the issue. So the next day I drove to their office with the original architectural diagrams of the building and went over the plumbing diagram with Matt. I let him know that at $140 per hour I was very concerned about the cost of all the time spent by everyone. Matt stated that they would be fair on the cost which ended up being $1700! Actually I paid for a lot of technicians to come out and tell me they couldn't figure it out. Grant did solve the issue after a few hours of digging out a new trap. Thanks again Grant! I did call the owner Scott and explained my thoughts on the service and he did lower the bill to $1400. Not a pleasant experience with Royal Flush and quite expensive on paying for most employees ineptness.

The technician seemed to be very knowledgeable and did a full review of my system. Said all was…read morefine. Star initially installed the equipment and has been a good service company. I would recommend star to anyone in need of heating or cooling service.

Long story short...they are honest. I wasn't sure a picture by the tech was my furnace and we…read morecouldn't see it ourselves. The owner came out and showed us. He went above and beyond

Barry did initial work for me at a house I was selling which went fine -- I needed another project…read morethat he was paid in advanced to complete work but it was never completed because the new owners went to another company and he has since refused to respond to any communication on getting my money back. 1200$ that he has pocketed from mine and my girls mouth. Just fyi on the "business owner" you might be considering. I am now having to file with the courts in getting my money back.

I am a Property Manager- I contacted this company on Wednesday morning and scheduled a request with…read moreBarry to go to a home and have the water turned on in Anderson (crawl space). He assured me that they could go to the house the next morning (Thursday) and that I would be billed and I could pay via credit card. I contacted him early on Thursday morning ensuring that they would be going out, he confirmed. I contacted him in the afternoon to check on the status, he stated that they hadn't made it yet because of emergency calls. No big deal. I then contacted him a 3rd time later in the afternoon to confirm the work was completed (4:58 PM), and he then asked if it could be done the next day (today). I had to take the initiative to communicate with him the entire time to get answers. Unfortunately, I don't think this is a reliable plumber and I would not recommend. Note- this was a very easy / fast job that needed to be done on Thursday (turning water on).

Professional, courteous, and prompt. Marlon was able to come a day early from a cancellation, he…read morequickly found the issue with our air conditioning unit, got it replaced, checked the levels and was on his way. Our unit is very old but Marlon got it running like new. Appreciate the excellent service.

My furnace wasn't heating the home. My home warranty company contracted M&B. They were able to get…read moreme in the next day. Mark came in the timeframe he said he would. He identified the issue, had the part with him and had it installed quickly. No nonsense. No upselling like you get from chain/corporate places.

A big thank you to Dietzen's Heating Air. They came out to…read morecheck out our Master bedroom heat that was not working. They took the time to check out the thermostat and then the heat systems down in basement. Turns out an air line was clogged. They got it cleared up and got the heat back on and working in a real timely way. Kudos to the two young men who showed up. They were both so courteous and kind. The cost was really reasonable. We decided to gave them out annually to do maintenance on our heat and air systems! We are just thrilled with their work!

Shawn was very prompt and discovered the issue with our furnace rather quickly. He is extremely…read morefriendly and his charges are probably unbeatable.

My first and so far only interaction with this company was during a request for an inspection of an…read moreHVAC system at a home I was under contract to buy Working with this company has been very smooth and seamless and easy. The technician they sent out Otis was incredibly professional very very helpful and informational as well. This place is super reputable and whomever is training. These technicians is doing a great job. Otis spoke to me like a normal human being and I think was a little surprised. Also that I had a little bit of knowledge as well about an HVAC system. I understand that they also have the subscription and membership type programs as well, which is something I would do because I currently do it for all my other homes and do regular maintenance on my HVAC twice a year I will definitely be utilizing them moving forward because of the great experience I had

Mixed feelings here. I want to say up front I'd likely contact them again for an estimate if I need…read moremore HVAC work in the future, despite this experience. I moved forward with Appel to install a mini split unit in my attic conversion bedroom, mainly for summer use, after collecting multiple estimates. Why I chose Appel: the on-site assessment was the most thorough, as well as their documentation, the unit they would install was highly rated, service included a quality check and they offered the best warranty on service/parts. Not the cheapest but I felt the best price for what was being offered. What went well: communication once scheduled. I had to reschedule due to the tech falling behind on a bigger than anticipated job. No problem, mine wasn't an emergency and I had a new date within the day. Two techs did the installation, one outside, one inside. They arrived close enough to on time (given Indy's road construction) and both were really nice about my annoying dog. Especially the outdoor guy who had to navigate a more inconvenient path out so he wouldn't open the gate and accidentally let him out. I was working from home during the installation and both were courteous when interrupting me; I was in meetings much of the time. Both cleaned up following the installation-no trash in sight. Why the mixed feelings: it was difficult to contact with minor questions. I had to leave messages following their answering service, which got frustrating because...the indoor guy did some damage to my wall in the installation. He also removed my curtain rod and reinstalled it so it was no longer evenly placed over the window. I know this sounds trivial but he also didn't get it right the first time to account for the end cap and there was an extra set of holes. He didn't use the anchors and I discovered all of this when my dog sat on the bottom of the curtain and the whole thing fell down. He didn't mention the curtain rod but did show me the hole in the drywall under the unit itself. Appel did come out again and look at it but I had to keep calling back. Appel sent someone to assess the damage and he also fixed the curtain rod. He also explained why they couldn't install the unit another 4-6 inches to the left to avoid moving the curtain rod altogether, which really didn't matter because it already happened. He apologized pointing out the technician was new to Appel and hadn't yet learned how they did things. I understand training woes but these shouldn't be a customer issue. They ultimately put me in contact with their drywall/paint partner and we started that process. The indoor guy also didn't wear the booties and walked in and out onto my carpeted bedroom with his work boots, which I didn't notice until I saw the outdoor guy make a point of putting his on in front of the other guy when coming in. All that being said, the installation was completed within time and Appel did honor their commitment to repairing damages and their guy spent a lot of time fixing my curtain rod and writing it all up. I wish I didn't have to doggedly pursue it but I think this has become a standard for everything, unfortunately. My installation was about a half day, 5 June, drywall repair 24 July. Note: drywall/paint company was someone else and I had a couple of weeks where I had empty space with them, too.

Did what they said they would when they said they would. Honest and straightforward. Didn't play…read moregames with me.

my technician was great. nice, qualified and fast. had pleasant personality. everyone at schuler…read moreis always nice and qualified. i would recommend this company to everyone. they are reasonably priced. i wish i could remember the technician name but he should be recognized by management, he is good tech and above all else, person.