A-A Appliance fixed my refrigerator but the water line broke after pushing the refrigerator back in…read moreits place. Water leaked for 3 days turned into an insurance claim for me, about $10-12k in damages. Hardwood floor, baseboard, drywall and all ruined and some cabinet damage. Even though I have a case to put the burden all on him, after multiple attempts asking Terry to just pay half of my deductible and not involve his insurance, he never responded to me. I will update this and hope to say he stepped up and did the right thing but currently I would not recommend them. Owning up to all the possible things that could go wrong when repairing other people's things is counting the cost of having and running an honest business. Update: I did hear back from Terry and we are still negotiating how to settle this between us. Unfortunately the original fix to the refrigerator is not fixed. He offered to refund me what I paid. This is doing the right thing and a step in the right direction to share my deductible expenses. An update on the kitchen fix too. Phase 1 water mitigation was $5,000. Phase 2 repairs to the kitchen is $18,000. 5/22 Update: I haven't gotten the $375 back from the fix that didn't work for my repair. Terry told me 8 days ago he would refund me but I still don't have my money back. I really wish all this could've been worked out between us and my comments here would've reflected a better experience. After research and the simple facts of exactly what happened there is overwhelming evidence of his liability and how this will end up. It's unfortunate because a lot of this could've been avoided.

Amazing repair. Fixed our washer in 30 mins. We use AAA Appliance all the time. Cost was very…read morereasonable.

My Whirlpool dishwasher stopped working. It's funny.....You never know how much you rely on it…read moreuntil it stops working. I called Capitan Appliance after reading the great reviews left by other customers. Joe was the technician that responded and within a very short time my dishwasher was fixed. Joe was my hero that day. The repair cost was much less than replacing a $1,000 appliance. I really appreciate it when I get great service and I highly recommend you give them a try. I will definitely call Capitan Appliance for all my appliance repair issues.

Wonderful experience! Our microwave (an expensive GE profile) stopped heating. Joe from Capitan…read moremade it out the next day to diagnose. While we needed to order the parts, he came back and put them in. I would have loved it if the diagnostic fee was put toward the total fee like other companies do, but it wasn't a deal breaker. We needed a working unit and the turn around time, communication and made this worth it to us. We will definitely use Capitan again if we have issues with any of our appliances.

Super prompt and thorough. Great job. Very professional and knowledgeable. Highly recommend.read more

We had birds make a nest in our dryer vent and the "clogged duct" sensor was going off on our…read moredryer. I called several places and everywhere seemed to have a 2 week wait. I finally found Kevin and he was able to come out the following Monday (I called on a Friday afternoon). He cleaned the dryer vent, my lint trap, and even cleaned up all the lint from the laundry room floor! He even installed a new guard on the exterior of the house that will no longer allow birds to get into the vent. If you need help with your dryer of ducts, call Kevin!!

this family owned business is amazing and they know everything about all appl. and they repair them…read moretoo and sale nice used appliance. very professional and generous family and staff. their used appliances look new and work like new.

If you need an appliance and want to buy used, this is the only place in Indy I would do that at!…read moreTrustworthy and good value!

Our furnace started over heating, smoke & a burning smell was coming out of our vents so I…read morescheduled an appointment with Choice Home Warranty. While we waited for an appointment my husband took the cover off & checked to see if the filter was dirty but it wasn't so he closed it then the blower started working fine. Then Sears showed up a few days later & noticed the limit switch was missing & had to order it & rescheduled to come back in 5 days. 15 minutes after he left the burning smell & smoke started coming back out the vents again setting off our smoke alarm. I immediately called the Tech Ottis to let him know & his response was he already closed the ticket & wasn't coming back until Friday. So we were without heat from Monday to Friday & had to use space heaters. I was not happy about it at all since the heat was working before he came but once he came back Friday morning he fixed it & we've had no problem. Ottis is very friendly & knowledgeable. Thank you for fixing our furnac.e.

Just awful, DO NOT USE THEM! Had a technician come out, diagnosed the problem and said he had to…read moreorder the part. I was told it would be in within 24 hours and they would be back in the morning. My appointment got moved, then got moved again, 5 days from now!? I called to cancel but they do not have any human customer service, only bots. So now I have to fight the $129 charge just for them coming out.....but I have no idea how to do that because I cannot actually speak to anyone.

First, I called and David was able to get me scheduled for the next day. Great communication with…read morethe appointment. Michael was very professional, knowledgeable and courteous. He came in and diagnosed the issue of our washer within minutes and gave us a quote to have it repaired. He offered us recommendations on which products are the best products right now on the market. I would use and recommend Pettyjohn's again in a heartbeat!

From the owner: We are a well established appliance part and used appliance sales company. We sell OEM and…read moreaftermarket appliance parts. We also can help you with in home appliance repairs .

They got us an appointment within 24 hours. Came right on time. Fixed my dishwasher in 20ish…read moreminutes. Even better, the guy was really knowledgeable and gave me advice about my other appliances, which is going to save me a lot of money!

Avoid this company…read more I called to have my washer fixed, and someone came out same day to diagnose it. They told me without even opening the washer (all the tech did was try to run it a few times) that the entire motherboard needed replaced. Was told they would reach out to me to schedule the repair. Finally after multiple days, had to call them to get it scheduled. Once the $600 part was replaced, was told a sensor was also bad and they'd have to order that as well. Once again, I had to call THEM to get the third appointment set up. The third appointment, they missed my window, so I called and they told me they werent aware it was a two person job, even though they were just here a week ago, and would have to reschedule for another week later. Third appointment comes around, sensor replaced, and still not working. Was told there was a second sensor that was bad. Rescheduled for ANOTHER week later. Fourth appointment, they miss their window again so I call the office AGAIN and was told they were running late. Fine. About 4 30 that day, still nobody here, so I have to call them THREE TIMES until I finally get transferred to the owner, Who told me their technicians were on vacation, not even in the state.THEN WHY DID YOU MAKE THAT APPOINTMENT? Long story short, took them a full month to actually finish the job I paid up front for. Horrible management, they dont even reach out when scheduling your appointment, just put you for whatever date and time without asking if that works for you. Technicians were friendly enough, but the people responsible for scheduling and customer service need to be replaced, they have no idea what they're doing.​​

Do not use Small Town Appliance!! I wish I would have listened to the the other yelp reviews. it is…read morethe same story, comes out to diagnose the problem with our dishwasher, says he needs money up front, then never returns to fix the problem. I heard every crazy excuse imaginable until he just stopped communicating. Do not use!! Rating 0 stars!

Communicated via Yelp in scheduling an $85 (flat rate) afternoon repair visit on Thursday, April…read more24, 2005. Following his arrival & problem assessment, I paid $357.56 as the entire repair cost & ZERO has been accomplished since that payment! It's now been over 1 week & no communication, no refrigeration & no refund! Truly, I regret this foolish decision in prepaying an unknown person without a written agreement, completion date & a guarantee!