Trust me Duncan is who you want to call. We have used Duncan for ALL of our appliances for decades: washer, dryer, dryer vent cleaning, refrigerator, freezer's icemaker, portable icemaker, water filter replacement, dishwasher, etc. They are prompt, quick to respond, communicate well, pleasant, do good work, they care, and they put in maximum effort. We always get 'Tony' who a few weeks ago really helped us out ... it was Dec. 23 and he was here until 8:15 p.m.! He was scheduled to be here in the afternoon, but was backed up with last-minute holiday appliance urgent requests, so didn't arrive until 5:30 p.m. He stayed until his work was done (and more than that, we had a dryer vent mini-fire WHILE he was stretched out on kitchen floor fixing dishwasher). He stayed until the icemaker, the dishwasher and the dryer were all fine. He left exhausted with a headache, but still was kind and friendly the whole time & focused on finishing the task. We really appreciated it since we had Christmas company & a Shower within a few days afterwards. It is easy to get an appointment; you just go to their website & request an appt., fill out the info., and they respond promptly. They'll ask you online to list model # & serial # & state problem. While this seems like a drag, it isn't because when they arrive they will already have the part with them & it gets fixed that day. We are thankful to have Duncan Appliance to call for trustworthy people, repairs and advice. read more