Corey and his team were great. They responded quickly and saw to our call even though it was the…read moreend of day Friday. They quickly repaired the dryer and, in concern for our safety said we should not run it u til someone cleaned out the vent. His concern for our safety was comforting. They were efficient and did a nice job of making sure the space was clean when they were done!

Best in the business very professional on time and reasonable pricing they was in and out and fixed…read moreeverything that was goin on with the appliances that we were having issues with.

Our Samsung dryer started making some pretty awful noises, and after one failed DIY attempt (plus a…read moreziplock bag of "extra screws" ), we knew it was time to call a professional. Broad Ripple Appliance came highly recommended by a friend, and they absolutely lived up to it. Scheduling was quick and easy, I spoke with Brad, who got me set up for a next-day appointment. They do charge a standard $70 diagnostic fee, which felt fair. Brad gave me a heads-up call before arriving and showed up right on time. Even better, he came fully prepared with the tools and the replacement part needed, so he was able to fix the dryer on the spot. You can really tell he takes pride in his work with great attention to detail, and he even shared some helpful maintenance tips for the future. Best of all, the dryer was fixed the same day, and reassembled properly this time, with no "extra" screws left behind. Fair pricing, friendly service, and high-quality work. They do accept credit cards, but recommend cash or check to avoid a 3% fee (which gave me a reason to dust off my checkbook). Highly recommend, and we'll definitely use them again--hopefully not anytime soon!

Amazing service!!!! I called Brad about a busted belt on our dryer.....he was at our house within…read morethe hour, fixed the belt and even did some other maintenance for free. And their prices are best in the area. I would highly recommend using them!

Jerry Williams the sales person was great. Professional, knowledgeable. Store was very clean, neat…read moreand organized. Displays were well done. Such a nice change from the big box stores.

OMG she was fabulous extremely knowledgeable, pleasant, funny, concerned and on her job. She made…read moreus so comfortable we bought more than we came in for. She could answer all of our questions. She was not pushy or too rushed. We took up alot of her time. We will probably. E back to get the combo washer and dryer and perhaps the grill. Thank ypu so much h for excellent service operating as many businesses as we do we just truly appreciate the great service. See ya soon.

My Whirlpool dishwasher stopped working. It's funny.....You never know how much you rely on it…read moreuntil it stops working. I called Capitan Appliance after reading the great reviews left by other customers. Joe was the technician that responded and within a very short time my dishwasher was fixed. Joe was my hero that day. The repair cost was much less than replacing a $1,000 appliance. I really appreciate it when I get great service and I highly recommend you give them a try. I will definitely call Capitan Appliance for all my appliance repair issues.

Wonderful experience! Our microwave (an expensive GE profile) stopped heating. Joe from Capitan…read moremade it out the next day to diagnose. While we needed to order the parts, he came back and put them in. I would have loved it if the diagnostic fee was put toward the total fee like other companies do, but it wasn't a deal breaker. We needed a working unit and the turn around time, communication and made this worth it to us. We will definitely use Capitan again if we have issues with any of our appliances.

2nd time here! N Mr. Mike has take care of very well n made sure every transaction has been smoothread more

For a great price on a display microwave. Marked down to 299 from 900. Very satisfied.read more

Family owned and operated. Friendy, courteous and reliable. Had a wall connection for Beam…read moreCentral Vac. that needed repairs. House is 40 years old. I sent them pics of the current faceplate and it was matched perfectly to the wall. . On time, did a beautiful replacement and it was moved and attached to a stud for security., He also did a great job cleaning up. The gentleman who did the repairs also took the time to upright a large planter that had blown over. Any repairs or replacement of appliances in the future - they will be my first contact.

Another satisfying trip to one of my favorite stores in Indy! I always know exactly how I'm going…read moreto be treated every time I walk in...they have hands down the BEST customer service around...not only are you a customer you feel like your part of their family. If you want an exceptional vacuum for your home...this is the place to go. These are the vacuums that are top notch and clean better than any big box store. I can say, if you like your vacuum, get one from here...you're gonna love it! Not to mention, they carry MAISON BERGER lamps and all the different scented oils. They all smell so good! The best part about them...they take the odors away and purify the air while emitting a fragrance. They take bacon grease smell out of the house better then any candle, in my opinion!

The oven went out and they were the only repair company to respond…read more It took awhile for the parts to come in due to transportation delays tied to Covid. The technicians arrived today and replaced the malfunctioning part and we are up and running. They were professional, courteous and efficient. I highly recommend Mr. Appliance.

No Show - Unprofessional and Disappointing Service…read more We had a scheduled service within a confirmed time window, but no one showed up -- and we received no call or update. I had to follow up myself just to find out what was going on. We requested the first available appointment, yet they couldn't even commit to or communicate a time slot. Completely unprofessional. To make matters worse, this company was assigned through our stove manufacturer, and the appliance is still under warranty. This reflects poorly on both the service provider and the manufacturer. We expected better coordination and accountability.

A-A Appliance fixed my refrigerator but the water line broke after pushing the refrigerator back in…read moreits place. Water leaked for 3 days turned into an insurance claim for me, about $10-12k in damages. Hardwood floor, baseboard, drywall and all ruined and some cabinet damage. Even though I have a case to put the burden all on him, after multiple attempts asking Terry to just pay half of my deductible and not involve his insurance, he never responded to me. I will update this and hope to say he stepped up and did the right thing but currently I would not recommend them. Owning up to all the possible things that could go wrong when repairing other people's things is counting the cost of having and running an honest business. Update: I did hear back from Terry and we are still negotiating how to settle this between us. Unfortunately the original fix to the refrigerator is not fixed. He offered to refund me what I paid. This is doing the right thing and a step in the right direction to share my deductible expenses. An update on the kitchen fix too. Phase 1 water mitigation was $5,000. Phase 2 repairs to the kitchen is $18,000. 5/22 Update: I haven't gotten the $375 back from the fix that didn't work for my repair. Terry told me 8 days ago he would refund me but I still don't have my money back. I really wish all this could've been worked out between us and my comments here would've reflected a better experience. After research and the simple facts of exactly what happened there is overwhelming evidence of his liability and how this will end up. It's unfortunate because a lot of this could've been avoided.

Amazing repair. Fixed our washer in 30 mins. We use AAA Appliance all the time. Cost was very…read morereasonable.