Had my bike tuned up in March. Looked and felt like new. On second ride there was an issue with the derailleur. Brought it in and John got right on it. Had it fixed in less than 30 minutes. He was so apologetic for the issue because he tuned up the bike. He didn't need to be that apologetic but it shows the level of care they have at Matthews and their guarantee stands. Especially for a guy like me who rides a good bit but doesn't like the mechanical stuff, Matthews is top notch. Also got a fitting last year from Mike and it was well worth it. read more

Matthews Bicycles - 2018 Specialized Roubaix - Bikes Near Me - Indianapolis, Indiana

Overall, it's a good bike shop, but there were some issues. I went there to have my bike tuned up for the summer. The mechanic was attentive and explained the various repair options, but I felt that the service could have been a little faster. The repair took a whole day, even though I had made an appointment in advance. The seat replacement was very quick and hassle-free. However, I didn't really like the appointment system, because I had to wait longer than I expected. It's a good place, but perhaps the speed of service could be improved. read more

I purchased pedal straps and when the guy put them on, he said I'm unsure if this is how it works, but we're gonna make it work. OK cool. I'm riding on the Monon today and the strap falls off which means I fall off. I take my bike back to Matthews and Clayton said that's not their responsibility. He said that when I left the bike shop it was my responsibility, no sympathy no empathy no sorry man that happened nothing. He by Far has the worst customer service I have ever experienced in the store. I got called into work and made it to Matthews with five minutes before they closed. I understand that they can't fix the bike, but I said can you at least help me find the screws? I don't have any screws. It fell off. He said no we're closing in two minutes. I said well you have two minutes to look he said no, I don't want to OK. Go somewhere else from here on out. read more

Matthews Bicycles - My bike! It's the first bike I've purchased as an adult! - Bikes Near Me - Indianapolis, Indiana

John was a huge help in servicing my disc brakes as I waited. Highly recommend Matthews Bicycles!

Great customer service, even over the phone! They didn't have what we were looking for but were kind enough to point us in the right direction. read more

Very cool bike shop on the eastside, and it is very convenient to 465. I stopped in knowing they carried my preferred brand just to look around as I was contemplating other brands available nearby. Well, I saw a nice-looking Renagade and decided to come back and take it for a test ride. Matthews has a great staff of folks who are willing to work with people wanting to get out and ride! Thanks guys. P.S. that Renageade and I got a 19 mile run in this past Saturday. read more

If you grew up in Lawrence, this is probably where you purchased your first bike, and if you've never visited them before, they are well worth the trip! read more

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Can't recommend this place enough. Brought in our dept store huffy to trade in for a new bike for my 9 yo. Mike helped us and fixed the bikes problems telling us that it was still ok. I appreciated his honestly and was still in the market for a new bike for my daughter. He was so helpful and kind and helped her pick a new bike in her favorite color. She rides so much better now!!!! We drove 30m to get here and would happily do that again and again. Could not be happier. read more

After a long weekend of frustrations with other bike shops, I was directed to Matthews Bicycles. On February 6th, 2024 I called asked if they provided long term demo bikes. They do not. However, unlike other places I talked to, the gentleman at Matthews explained why they do not, why other places might not, and made real recommendations. While I did not get to use their services, as its something they don't provide, their attitude was night and day different from other local bike shops. read more

Took my 13 year old son in today to check out their bikes! Read so many great reviews, had to make the trip! So many bikes in stock! It was like Christmas! Excellent customer service! My son couldn't wait to get home and ride his new Trek! Thank you again for a nice set of wheels! Beautiful bike! read more

New to this area, having just moved here from Dayton, Ohio so looked up bike shops, and liked reviews and the history of Matthews Bicycles from my on-line research. Took my Trek into their shop for some general maintenance and tune-up. Scott and John were great in welcoming me to the area, completing the work needed on the bike within the specified timeline, and gave me great ideas for cycling trips in this area. Thanks guys! I'll be a regular customer for all my bike needs. read more

Mike Dowling was our salesperson. He is so knowledgeable, kind, patient, understanding, and taught us a lot about new bikes. I had a basic cruiser bike. After foot surgery and my knee being drained the bike was not an option for me anymore. Mike after learning about my leg issues, he had me try an electric bike. It was great and fit my needs great. Unfortunately, we have to get all new appliances,, so the price of the bike wasn't in the cards. He had me try a bike that was a 7 speed, it sits up high, it is a step through bike, very comfortable, I test drove it and bought it. The price was in an affordable price range for our budget. If you want a great bike shop go see Mike at Matthew's. read more

Polite, professional, knowledgeable. These are the things you want when you are looking to buy something. This is what we encountered at Matthew's Bicycles. They fit us into a bike that was perfect for my son, took the time to size it correctly and make sure we had everything we needed. Bicycles are not something you shop for often, but when you do I highly recommend Matthew's. read more

My husband has been going here for decades and we've purchased road bikes, mountain bikes and kids bikes plus ALL of the accessories. Staff is knowledgeable and helpful and always willing to go the extra mile. Great bike mechanics for tune ups plus a large selection of stock to choose from! We just bought our first electric bike (for me!) and now I'm smiling as much as my husband does with his bikes! read more

I cannot begin to describe how awesome the staff is. I originally bought my bike here years ago and traveled 50 minutes to actually get something done on the spot (a flat tire) instead of wait 2 weeks. These guys and gals rock! read more

Matthews Bicycles - Also took a picture of this bad boy. 20 mph assist - Bikes Near Me - Indianapolis, Indiana

Awesome trip for a bike fit with Mike today. So excited to get out and see how the tweaks do! If you buy a bike, be sure to give Mike a call and schedule your personal bike fit!! Totally worth it!! read more

5 stars all day long. You just don't find customer service like this anymore. They are super nice, knowledgeable and accommodating. If you are into biking and haven't been to Matthew's, go check them out. Honestly some of the best service I've ever had from any industry. Every time I leave I'm absolutely amazed. read more

About two months ago, my husband and I decided to pick out new bikes as another way to get outside and be active during the pandemic. We stopped in to Matthews Bicycles and our experience could not have been better. We were helped by Mark. Since we had never purchased bikes before, we were completely lost. He explained the basics of how bikes work (much more complicated that I thought), asked questions about where/how we would ride, and helped get us the right size bike (which I didn't know was a thing). He also set us up with helmets, a water bottle holder, and little plugs to help add air to our tires. Finally, he recommended a bike rack for our car AND helped install it so we could get our bikes homes. Overall we spent probably two hours with Mark and honestly, it flew by. His knowledge and patience were astounding. I felt like he cared about getting us the right bikes and about our experience. As long as we live in Indy, we will be Matthew's customers. 100%. read more

This was my first time using this shop for service. I had a frozen hydraulic brake on my mtn bike. They called me a day after I dropped it off and told me the issue and gave me the quote to fix. I approved and the bike was fixed a day later. Great service and great price. read more

Recently had my wife's nice but aging bike serviced. My wife loves the bike and it's still got a lot of miles but it's a fine line between getting it back into top shape and buying a new bike. The service guys discussed the options with me and how to get the most bang for my money and keep my wife on a bike she loves. Drive train had a lot of wear so they suggested investing there along with trueing the rims and adjustments. I picked it up and the total cost seemed very reasonable and my wife and I went on a 20 miler and my wife could not have been happier. Her bike rode smooth and shifting was crisp. Great work and communication with shop! Thanks gents! read more

I needed my bike maintenance and they did a great job and it was ready in less than a week. I was very impressed and recommend them!

This shop is awesome! In a bold move I signed up for a 275 mile bike ride and had to get a new bike and everything one would need for such a trek! Brad sold me my bike and has been so helpful getting me all the gear I need. I love the personal service and not feel like just another customer. I will come here again and again for all my biking needs. Matter fact I even bought my husband's bike here as well! read more

My seat adjustment screw was stripped out. Rather than putting me in the long rotation they took 2 minutes to drill out the screw and sold me a new one. Thanks for a super quick fix and great advice! read more

It may seem unusual to review a bicycle shop on the basis of a wheelchair repair, but such is the case with my review of Matthews Bicycles. As nearly anyone who is an "active lifestyle" user of a wheelchair will tell you, it is quite often much less expensive and much quicker to get your flat tires and wheel repairs done at a bike shop. I'd been utilizing a bike shop on Indy's Northwestside, but they sold out to a bigger operation that no longer met my needs. As I live only a few minutes away from Matthews, I finally gave them a shot. Boy, was I glad I did. Matthews, first of all, carries a wide variety of tire sizes and was already quite familiar with the notion of repairing a wheelchair tire. They weren't remotely phased by it and immediately explained their fee structure for both the items and install. As my hands don't work the greatest for fine detail work, I usually have installation done for me. Whereas my previous place had frequently become frustrated with wheelchair tires that can be difficult to deal with, the folks at Matthews have never shown a grimace or uttered a curse word while dealing with the wheelchair. That may seem like a little detail, but it's really refreshing to have someone seem to enjoy their work. On only one occasion have I entered Matthews that they did not have the tire I needed, and they ordered it and got it exactly when promised. They've also helped me explore options for better efficiency of my wheelchair tires and they're always quick with an offer of a chair while I wait. They've also made it clear that I can pull up to their service area and honk, a step that would eliminate my need to climb out of my car. While I've never done this, it just speaks volumes about their willingness to go above and beyond for customer service. I have several friends who use Matthews for bicycle purchases and repairs and they also speak highly of the establishment. Whether you're a bicyclist or a person needing a wheelchair tire repair, Matthews is definitely one of your best options. read more

I got plenty of help and no pressure or attitude from the staff at all. I had a great shopping experience, had every question answered, and left a happy owner of just what I wanted. They're running a great business! Thanks! read more

I have been buying bikes from matthews since 1992. The staff there has been the same since and they are all incredible. Their service department is the best. You honestly can't go wrong with all of their knowledge and care they give you. read more

I'm so surprised that I did not write a review sooner...All you need to know about Matthews: 1) Great Selection 2) Great Prices 3) Scott is the best! No pressure! My dad still has his red Giant road bike from the late 80's/early 90's so I'm hoping my beautiful 2012 Tidal Green, Trek 7.2 Fx WSD will last a long time! read more

paid $400 for a Haro for my son, took the bike back for the maintenance tune. Shortly after we purchased the bike the material came loose from the side of the seat, when we asked about it they said that the bike has been laid on its side, my son keeps that bike in his room, takes great care of it, he had one wreck and it scrapped the hand grip and pedal, no marks or any sign of damage anywhere on the seat, today my son was at the bike/skate park in Franklin, he popped his tire tube, he walked it to Grey Goat bikes downtown, they replaced his tube, no big deal except the guy told him his tire was on backwards (tread reversed) and that it could not be changed now, we purchased this bike already assembled from Mathews , now makes me wonder if they really know bikes at all! read more

My experience with this shop was fantastic. I went in there Saturday, April 25, 2020 to look at a bicycle that would be a fit for my older body. Nancy told me there was a bike upstairs with my name on it. I went upstairs to look, found the bike she was talking about, test road it, and bought it. Every employee in that shop was friendly and helpful. I highly recommend going to Matthews if you are looking to buy a bicycle. read more

best bike shop in indy... will not take bike anywhere else...... service area is top notch.... very friendly and always willing to help.....

I really appreciate feedback from the owner . It shows they care about customer service. I did buy a bike elsewhere and do thank you for reaching out. read more

Best bike shop in Indy. Scott helped us and was very knowledgeable and helpful. Purchased a couple of specialized fat tire bikes. They are Ausome!! If you've never ridden one it is so cool. We went to local mountain bike trail and it was really muddy. Regular Mr bikes weren't able to ride that day. Ours floated over the mud and we had a ball. Best purchase in years read more

Mathew's bike mart is officially my favorite bike shop. They have a huge selection of bikes and accessories. The staff were very helpful and I felt very welcomed there. After I picked out my bike they have a lovely waiting area with comfy leather couches and refreshments while I waited for the service team to set up and inspect my new ride. The service team was also very knowledgeable and kind. read more

Scott was as helpful as they come. The start to our road trip to California couldn't get any worse and he was an answered prayer! Our road trips typically and frequently were 8-12hr drives with 30$ bike rack hauling our two road bikes. Well not this time, driving through Windy City had whirl-winded our champion 30$ bike rack into a baleful looking lean-to. Upon further assessing it, i noted the bolts had become dislodged and stripped! Thankfully we noticed this before our bikes flew off on the interstate and killed someone! By now it was storming terribly. We hastily went to the closest Dicks sporting goods and correctly installed a new 70$ bike rack. What we thought would be an upgrade from our 30$ rack turned out to be pregnable by the elements. Every 10 minutes we noticed it was malpositioned and the straps had loosened. We stopped 5 times before I noticed wifey, on the verge of tears. Scrambling, we decided to go to the closest 5 star review bike shop. Cue, Scott - Bike shop specialist extraordinaire. Scott hooked us up with a Saris Bone bike rack. He helped us set it up and gave us some extra instructions for troubleshooting. Even more, he assuaged our angst and reassured us this rack would be safe for everyone on the road. Anxiety went from 10/10 to 2/10 then. We had been plagued with worry, confusion and perhaps a bit of misfortune. Well now we are halfway to California and we couldn't have done it without the help of Scott at Matthews Bicycles. read more

Great place to buy a bike without feeling pressured. Guy was terrific and helped us find the perfect bike. We will be back for any of our biking needs and will see them soon for our 30 day tune up. It's also nice to support a local business with a very friendly staff. read more

Matthews Bicycles - Perfect bike! - Bikes Near Me - Indianapolis, Indiana

I have been a customer for several years. I love they way I am treated every time I go in there. I never feel pressured or stupid for not knowing something. They take time to explain things to you. My most recent visit was for service. I had taken the bike twice to someone else and they said nothing was wrong. They were able to identify the issue and show me what was wrong in minutes. I was told it would be 2 days before fixed. I was called within 4 hours that it was complete. No surprises delivered and problems fixed for a reasonable fee. Thanks Matthews, I will not waste time going someplace else next time read more

Awesome Service! Got hit by a car on my way to work and was lucky to only get a few bumps and scratches-- my bike on the other hand didn't come out as well. I was devastated because I JUST got her tuned up! Brought her in with a flat, and minor break and rim work. David turned the bike around to as good as new within 15 mins and talked me through every detail! So thankful for a place that knows what they are doing! read more

This shop is amazing! They will literally spend hours with you to make sure you find what you need. And they will answer a million questions as well. They have been amazing whether we are just buying inner tubes and tires, a horn for a kid's bike, or a full bike. It doesn't matter, they are SO kind and courteous every time. And they are great with letting you test out the bikes as well! I had to try several before I finally settled on one. But it is perfect for me, so I'm happy they took the time to let me choose. They are also really fast when they are installing things like kickstands or water bottle holders. They did all of mine in about 20 minutes. They also were kind to my 7 year old when he asked incessant questions (as 7 year olds are wont to do). Overall, this is just a lovely place. I'm glad that they are close by and able to be so helpful! read more

I've purchased my last two bikes here. There store is nowhere near me, but I will go out of my way for service like this.

I had been searching for a specific bike, and right now that's tough. I drove far to get one and it ended up being the wrong one. I found Matthews online and it said they had what I wanted, so I called and talked to Scott. I wasn't hopeful but turns out they did have it! And Scott was soo awesome. Super nice and helpful, and I hurried over to buy. He had it waiting for me and made everything so quick and easy. Even snagged me a bell I wanted :). Couldn't be happier and glad to have found a shop I could also take my new bike to for service. Scott is the best and I would recommend this shop 12/10. read more