Quality service, fair price. Great people who are kind and helpful. Highly recommend.read more

Always professional and knowledgeable and don't oversell you product you don't need. Great local…read morebike shop!

Had my bike tuned up in March. Looked and felt like new. On second ride there was an issue with…read morethe derailleur. Brought it in and John got right on it. Had it fixed in less than 30 minutes. He was so apologetic for the issue because he tuned up the bike. He didn't need to be that apologetic but it shows the level of care they have at Matthews and their guarantee stands. Especially for a guy like me who rides a good bit but doesn't like the mechanical stuff, Matthews is top notch. Also got a fitting last year from Mike and it was well worth it.

Overall, it's a good bike shop, but there were some issues. I went there to have my bike tuned up…read morefor the summer. The mechanic was attentive and explained the various repair options, but I felt that the service could have been a little faster. The repair took a whole day, even though I had made an appointment in advance. The seat replacement was very quick and hassle-free. However, I didn't really like the appointment system, because I had to wait longer than I expected. It's a good place, but perhaps the speed of service could be improved.

Bike assembly I took my son's still-in-the-box mountain…read morebike to Bill's yesterday. Bill came referred by another gentleman that was unavailable but strongly recommended Bill. Bill was quick with responding to me texts, very polite and his rate was absolutely ideal. Amazon assembly wanted $200 to assemble this $150 bike. No way. Bill texted me the day of my appointment and said I could come earlier than our determined time and since that worked for me, off I went to Geist. Bill helped get the box out of my trunk and took it downstairs to his own bike shop. He offered my son and I a seat in his basement. I asked to watch him build the bike and he was very nice and said yes. Not only did Bill assemble this bike but he went above and beyond tweaking and fine tuning all parts of it. Even if I had attempted to build this bike, I would not have had the knowledge or know-how to do what he did. He checked the wheels, the brakes, loosened the steering as it was tight. I mean he was so professional and did an outstanding job. I can't speak more highly of Bill and his service. Though it was a 30 minute drive for me it was SO worth it. Any future bike questions or repair, I know where to go.

I am so thankful my friend gave me Bill's contact information. His business card notes to text him…read moreso I did and he got back to me in one minute. Talk about customer service! I needed my bike to get tuned up so we arranged for Bill to come to my house, pick up my bike, and bring it to his shop to get it back in working order. I thought this was the standard operation for Bill but later learned people usually bring their bikes to his garage. Again, noting his fabulous customer service! Bill texted me a confirmation text morning of and arrived on time. He took a look at my bike and realized he didn't need to bring it to his garage since it just needed air and tubes. I so appreciate his honesty and not taking me on a run for my money. He worked quickly and even test-rode my bike to be sure it was up to his standards. He went above and beyond and put air in the tires of my backup bike. He did all this work and charged me $20. I was shocked! I highly recommend reaching out to Bill for all your biking needs!

I have now bought two bikes from BGI! One being a Trek Domane road bike nearly a year ago and then…read morea Trek FX 2 today for commuting to and from work and around town. I have been in occasionally to get other supplies as their variety and selection is superb! Their inventory includes all sorts of bikes that you could need, including Electric, Road, Mountain, and Hybrid/City bikes. They have also increased their inventory with the acquisition of Gray Goat, allowing them to carry Specialized bikes. The sales staff are always helpful and will go out of their way to get you what you need (even ordering a bike in the size that would fit you best). Prices are high, but I think they're around what you'd find at other bike shops. Unfortunately, cycling is an expensive hobby/activity. If you do purchase a bike, they do install accessories (for free in my experience), so you could add a pannier rack, bottle cage, light mounts, and more to your bike before even taking it home! To give you inspiration for some rides, there is also a map in the back of the store showing the local Indy trails and recommended routes to explore. In addition to bike supplies, gear, and clothing, they also sell fitness equipment like treadmills, bike trainers, etc. at this location, but I haven't really explored that section of the store. The only thing I would note is that I would not recommend getting here via bike, as 82nd Street is a very busy thoroughfare and the surrounding area is very car-centric, unfortunately. But otherwise, it is a great store with pretty much everything you could need to get riding!

The service department as BGI North has always been 5 star-rated for me and my family. They have…read moreseveral all-star customer service people that understand technical issues. I highly recommend!

Needed a new tube but after a quick discussion I forgot to check the tire. Great service and out in…read moreunder 10 minutes. Friendly and fair pricing. Excellent bike shop. Give em a try

Great selection, solid staff with a ton of knowledge…read more Reasonable prices on repairs. Always seem to have everything in stock. Only place I'll shop in Carmel

I have been patronizing Bicycle Hospital for close to 30 years and have always received…read moreknowledgeable and quality care from the staff: Charles and Jennifer. I love to support neighborhood businesses and will encourage everyone to as well.

So bent my wheel on a trail and looked up a few places to take to get fixed. The places most bike…read moreowners know aren't cheap and I feel like you are paying for a big name instead of just for the work. Ive passed Bicycle Hospital many many times and they have been in business for years. I had a second wheel so I switched out and dropped my wheel off on a Wed with a gentleman with a beard. He was friendly and said no problem to fix. It was ready to pick up Friday but I didn't go till Saturday. Walked in and the female employee knew I was there for my wheel. Cost me 20$ to fix something I couldn't and would have cost me triple any other place. They must be doing something right to be in business so long. My bike will need a tune up this fall and I plan on taking it here.

I was living life on the edge with one brake for a while and a few days ago my handlebars had…read moregotten loose on my ride home as well. What a crazy ride back home lol Called this place at about noon when they opened and a man answered and gave me a quote on what I thought were the repairs needed. I got there promptly after our phone call and I saw they were already busy taking care of customers. They were quick and it was my turn for a bike repair. He took a look and pulled my bike on up. Told me what I really needed and pricing. Got me in an out for half of the original quote which wasn't much in the first place. He also checked other parts of my bike and tire pressure. They were here to help and running a great business. I will be back. They made my day and I'm back on the trails again!

Quick fix on my front tire, got it done in less than 5 minutes, no upselling, very kind staff!read more

I brought my daughters bike in with 2 flats and they helped me right away. When I went to pick it…read moreup they mention they fixed her brakes, adjusted her gears and tightened her kickstand at no charge. Incredibly kind service people and I will absolutely use them again. Fantastic service.

Awesome bike shop. Was there for warranty work on my lectric xp4 bike and Eboom did the warranty…read morework as I waited. Very knowledgeable guys. Thank you

This small business has been great for us, we have had our road bikes tune/cleaned and cross bar…read morebreak handle installation here before and the staff has been very helpful with our basic bike needs ever since (tubes and tire replacements, saddle replacement). Their location is also so convenient near the Monon trail. This has been our go to place for basic bike needs that we can address quickly. As for product options, online still has more choices if you're into DIY or more into serious biking as this store only carry certain brands/products.

I've had an amazing experience working with Bike Line. It's great to have a trustworthy , local…read morebike shop.