Had my bike tuned up in March. Looked and felt like new. On second ride there was an issue with…read morethe derailleur. Brought it in and John got right on it. Had it fixed in less than 30 minutes. He was so apologetic for the issue because he tuned up the bike. He didn't need to be that apologetic but it shows the level of care they have at Matthews and their guarantee stands. Especially for a guy like me who rides a good bit but doesn't like the mechanical stuff, Matthews is top notch. Also got a fitting last year from Mike and it was well worth it.

It's all about attitude. They work on some of the most expensive bikes in town ($20k+), but they…read morestill take time to help customers like me and my cheap 20-year old aluminum cyclocross commuter. No pressure to upsell. They honestly want to help customers keep riding the bikes they already have and love. After a tune up and replacement of worn drivetrain parts, my bike shifts crisply and quietly. Service done the same day. This place is great!

great customer service and they really seemed to care about me. I wwould do no business with anyone…read morebut them.

Great service! They picked up my bike at my house and had it repaired and returned to me within a…read morefew days. They let me know what repairs would be needed down the road but no pressure to replace things too early.

I have been patronizing Bicycle Hospital for close to 30 years and have always received…read moreknowledgeable and quality care from the staff: Charles and Jennifer. I love to support neighborhood businesses and will encourage everyone to as well.

So bent my wheel on a trail and looked up a few places to take to get fixed. The places most bike…read moreowners know aren't cheap and I feel like you are paying for a big name instead of just for the work. Ive passed Bicycle Hospital many many times and they have been in business for years. I had a second wheel so I switched out and dropped my wheel off on a Wed with a gentleman with a beard. He was friendly and said no problem to fix. It was ready to pick up Friday but I didn't go till Saturday. Walked in and the female employee knew I was there for my wheel. Cost me 20$ to fix something I couldn't and would have cost me triple any other place. They must be doing something right to be in business so long. My bike will need a tune up this fall and I plan on taking it here.

I have been going here every season to get a tune-up for the past three years and I have been blown…read moreaway by the service each time. The service is timely and at a fair price. I haven't purchased any bikes here, but every time I walk in I am surprised by the selection of secondhand bikes as well as the parts available for purchase. Highly recommend this place!

I was living life on the edge with one brake for a while and a few days ago my handlebars had…read moregotten loose on my ride home as well. What a crazy ride back home lol Called this place at about noon when they opened and a man answered and gave me a quote on what I thought were the repairs needed. I got there promptly after our phone call and I saw they were already busy taking care of customers. They were quick and it was my turn for a bike repair. He took a look and pulled my bike on up. Told me what I really needed and pricing. Got me in an out for half of the original quote which wasn't much in the first place. He also checked other parts of my bike and tire pressure. They were here to help and running a great business. I will be back. They made my day and I'm back on the trails again!

Quality service, fair price. Great people who are kind and helpful. Highly recommend.read more

The staff at Motion Cycling is absolutely amazing--by far the most professional, kind, and quick…read moreteam I've ever encountered in a bike shop. They really know their stuff and take the time to make sure everything is done right. The atmosphere is awesome. Great music is always playing, the vibe is relaxed and friendly, and they even have a shop dog to greet you when you walk in. It's the kind of place you actually want to hang out in. There's a reason why people like Reggie Miller get their bikes here. Whether you're a serious cyclist or just getting started, Motion Cycling is the real deal. Definitely stop by and check them out--you won't be disappointed.

Outstanding service department. Fixed our problem and went well beyond what was necessary to make…read morethe repair.

Needed a new tube but after a quick discussion I forgot to check the tire. Great service and out in…read moreunder 10 minutes. Friendly and fair pricing. Excellent bike shop. Give em a try

Amazing downtown bike shop. The location has changed! It's now by mass Ave near North Mass Boulder…read more I got my bike tuned up for the summer recently here. It needed a lot of work and I got it all done at a very fair price. The person doing the work took care to discuss all the options with me so I could get the best value for my money. I really appreciate that. Some bike shops don't go that extra mile. Finally the got all the repairs done quick. It took only a day. However, I did have to schedule it a couple weeks in advanced. If you need work on your bike downtown definitely go here.

A great bike shop in the city center! I came here to get my bike tuned up for the summer, and…read moreeverything was done quickly and efficiently. The mechanic explained the repair options in detail so that I could get the best value for my money. The repair was completed in one day! Thanks to their convenient hours, I was able to quickly replace my seat, and the mechanic did it in a few minutes. I recommend this place for professional and fast service!

Great place, great people. Was greeted by a sweet dog, and was treated well while figuring out…read morewhich basket would fit on my front bike. They even customized parts to fit my front wheel, and were super friendly about it! Won't be going anywhere else bike related now. This is my new favorite spot.

What an amazing experience!! We had never been to this area before and it was a great find! Matt…read moreand his teammate were professional and worked so hard to help us come up with solutions! I highly recommend visiting this shop!

Bike Line has been wonderful to work with! The staff is friendly and knowledgeable. I highly…read morerecommend this bike shop. They are the best and most reputable shop around! Tom M.

This small business has been great for us, we have had our road bikes tune/cleaned and cross bar…read morebreak handle installation here before and the staff has been very helpful with our basic bike needs ever since (tubes and tire replacements, saddle replacement). Their location is also so convenient near the Monon trail. This has been our go to place for basic bike needs that we can address quickly. As for product options, online still has more choices if you're into DIY or more into serious biking as this store only carry certain brands/products.