Needed a new tube but after a quick discussion I forgot to check the tire. Great service and out in…read moreunder 10 minutes. Friendly and fair pricing. Excellent bike shop. Give em a try

Great selection, solid staff with a ton of knowledge…read more Reasonable prices on repairs. Always seem to have everything in stock. Only place I'll shop in Carmel

great customer service and they really seemed to care about me. I wwould do no business with anyone…read morebut them.

Great service! They picked up my bike at my house and had it repaired and returned to me within a…read morefew days. They let me know what repairs would be needed down the road but no pressure to replace things too early.

Not knowing what to expect, we have been looking for an electric bike for our son who has a leg…read morecondition. He's 10 and very active, however, he's been complaining of horrible aches after riding a regular bicycle. Excited that Pedego was local and right in Midtown... it made me excited for what we could do for him. Greeted by Austin, he eased our concerns and gave us all the confidence of safety and options. We went ahead and purchased the bike on the spot. It was not only on sale but ready to go once they inspected the bike over, charged the battery and called us for pickup. Helped pick out accessories, bags, phone holder, mirror and compacts easily! We are very happy with the store front and they will help service it any time we need it! Thank you so much!

Yes, Yes, Yes! Brought my son's bike in and it needed some TLC…read more Pedego service is like owning a Lexus, customer service and friendly help. I can't say enough on this post on how happy I am! Highly Recommend

I have now bought two bikes from BGI! One being a Trek Domane road bike nearly a year ago and then…read morea Trek FX 2 today for commuting to and from work and around town. I have been in occasionally to get other supplies as their variety and selection is superb! Their inventory includes all sorts of bikes that you could need, including Electric, Road, Mountain, and Hybrid/City bikes. They have also increased their inventory with the acquisition of Gray Goat, allowing them to carry Specialized bikes. The sales staff are always helpful and will go out of their way to get you what you need (even ordering a bike in the size that would fit you best). Prices are high, but I think they're around what you'd find at other bike shops. Unfortunately, cycling is an expensive hobby/activity. If you do purchase a bike, they do install accessories (for free in my experience), so you could add a pannier rack, bottle cage, light mounts, and more to your bike before even taking it home! To give you inspiration for some rides, there is also a map in the back of the store showing the local Indy trails and recommended routes to explore. In addition to bike supplies, gear, and clothing, they also sell fitness equipment like treadmills, bike trainers, etc. at this location, but I haven't really explored that section of the store. The only thing I would note is that I would not recommend getting here via bike, as 82nd Street is a very busy thoroughfare and the surrounding area is very car-centric, unfortunately. But otherwise, it is a great store with pretty much everything you could need to get riding!

I've been a customer for many years and have always enjoyed their expert, friendly service…read more Recently, I brought my Trek in for maintenance. They found an issue with the rear freehub body. Trek replaced it under warranty and BGI performed the service free of charge to me. Years ago, I owned a Trek that had a front fork recall. The bike was several years old. Trek couldn't source another front fork that looked similar, which would completely ruin the look of the bike due to a fancy paint/decal design. BGI worked with Trek to get me a brand new model at no cost to me. BGI (and Trek) have my business for years to come.

I've had an amazing experience working with Bike Line. It's great to have a trustworthy , local…read morebike shop.

This small business has been great for us, we have had our road bikes tune/cleaned and cross bar…read morebreak handle installation here before and the staff has been very helpful with our basic bike needs ever since (tubes and tire replacements, saddle replacement). Their location is also so convenient near the Monon trail. This has been our go to place for basic bike needs that we can address quickly. As for product options, online still has more choices if you're into DIY or more into serious biking as this store only carry certain brands/products.

Had my bike tuned up in March. Looked and felt like new. On second ride there was an issue with…read morethe derailleur. Brought it in and John got right on it. Had it fixed in less than 30 minutes. He was so apologetic for the issue because he tuned up the bike. He didn't need to be that apologetic but it shows the level of care they have at Matthews and their guarantee stands. Especially for a guy like me who rides a good bit but doesn't like the mechanical stuff, Matthews is top notch. Also got a fitting last year from Mike and it was well worth it.

Mike was extremely helpful and worked with me to get me on the bike I wanted. No pressure sales…read moreand friendly staff.

It's a shop on the smaller size but they take advantage of every inch of space. I've shopped here…read morefor everything from first bikes to soccer gear. The staff is knowledgeable and helpful but you'll have to ask for assistance. They'll gladly help when asked. The prices are reasonable.

I have gone to PIAS Carmel scores of times and never been disappointed. I bought used bicycles, a…read morebrand new recumbent bike, tons of baseball equipment including bats (new & used, gloves (new & used), cleats (new & used), basketballs (n & u), footballs (n & u) and cleats (new & used), soccer balls and cleats (new & used), and golf stuff. I like that PAIS hires local kids, and I have seen them be trained well. The owner, Dan, and manager, John, get their hands in there and teach the kids how to clean, take care of stuff and do it with a smile. There are also special deals for Carmel Dads Club athletes. They also buy stuff back at a fair price. Thanks for your service to my community!

Bike assembly I took my son's still-in-the-box mountain…read morebike to Bill's yesterday. Bill came referred by another gentleman that was unavailable but strongly recommended Bill. Bill was quick with responding to me texts, very polite and his rate was absolutely ideal. Amazon assembly wanted $200 to assemble this $150 bike. No way. Bill texted me the day of my appointment and said I could come earlier than our determined time and since that worked for me, off I went to Geist. Bill helped get the box out of my trunk and took it downstairs to his own bike shop. He offered my son and I a seat in his basement. I asked to watch him build the bike and he was very nice and said yes. Not only did Bill assemble this bike but he went above and beyond tweaking and fine tuning all parts of it. Even if I had attempted to build this bike, I would not have had the knowledge or know-how to do what he did. He checked the wheels, the brakes, loosened the steering as it was tight. I mean he was so professional and did an outstanding job. I can't speak more highly of Bill and his service. Though it was a 30 minute drive for me it was SO worth it. Any future bike questions or repair, I know where to go.

I am so thankful my friend gave me Bill's contact information. His business card notes to text him…read moreso I did and he got back to me in one minute. Talk about customer service! I needed my bike to get tuned up so we arranged for Bill to come to my house, pick up my bike, and bring it to his shop to get it back in working order. I thought this was the standard operation for Bill but later learned people usually bring their bikes to his garage. Again, noting his fabulous customer service! Bill texted me a confirmation text morning of and arrived on time. He took a look at my bike and realized he didn't need to bring it to his garage since it just needed air and tubes. I so appreciate his honesty and not taking me on a run for my money. He worked quickly and even test-rode my bike to be sure it was up to his standards. He went above and beyond and put air in the tires of my backup bike. He did all this work and charged me $20. I was shocked! I highly recommend reaching out to Bill for all your biking needs!