I had unfortunately bought my sunglasses online using the Ray-Ban site. The glasses they sent to me were completely messed up as far as the lenses they put in and the glasses are unwearable. I went to the Glendale location and was immediately and graciously helped by two of their workers. One named "Natalia" and the other I did not catch her name. They tried their best to get my issue corrected but unfortunately could not as my prescription could not be made for the frames I wanted. Ray-Ban website provided a full refund and this store location helped in trying to get me a new pair made. I will be visiting this location and hopefully dealing with Natalia again as she and the ready of the team there were extremely helpful and very very sweet. read more

Carlos came to Save the day! I had an unfortunate accident with my Wayfarer glasses had to have the lenses replaced. I ended up going to another store and they were unable to replace my lenses for some reason. I came to the Ray-Ban store at americana Carlos was not only professional, he was quick & got me in & out in no time. It's professionals like Carlos that keep me buying Ray-Bans. They know their product & are good at what they do! read more

Ray-Ban - Eyewear & Opticians Near Me - Glendale, California

Supposed to be open but no one at the store and the door is locked tried calling and no one awnsers

Update review. It took a whole month to get my new eyeglasses. They refunded the money I spent on the glasses, which is very much appreciated. But the fact it took a whole month to get these glasses and it's pretty disappointing. Today I noticed that the glasses are starting to pop off. It hasn't been 24 hours since I got them and there's something wrong with it. You bet I'm going to the store right now to show them and hopefully it won't take another month to fix. Update # 2 -- 3 hours after I posted my most recent edit. I went in to the Ray Ban store to get my brand new glasses fixed. Robert, who's been taking care of me from the beginning took 10 minutes to fix my brand new eyeglasses. Somehow we both didn't notice it when I first picked it up yesterday. But he was so kind to fix it without hesitation. I've upgraded my 1 star to 2 star to 5 stars from my most recent visit. Robert knows good customer service. He has done everything he can to make things right. His patience with me and understanding my needs regarding my glasses showed well. I am glad that he has helped me out through out my time there. Thanks Robert! read more

Ray-Ban - Eyewear & Opticians Near Me - Glendale, California

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Convenient location, not only that but I left the store extremely satisfied. DeMarcus is beyond amazing!!! He was super kind, helpful, and patient. Thank you read more

Ray-Ban - Eyewear & Opticians Near Me - Glendale, California

I just walked in to purchase the classic Wayfarer sunglasses, and as excited as I was to replace my lost pair, my excitement was immediately murdered by Carlos. You know that disgusting energy you can feel from someone who hates their job, we have all experienced it. Well this guy first asks me some question that only employees and other fashionista elitists would know, "you want the 55's or the 220's" and I'm like "the classic design that rock stars wear" and this f$@& face sighs like I'm a moron for not being familiar with the specific inventory numbers that he's being paid to know for me. Just a total snob and unfriendly. Whispering to his co worker about who knows what but it could have waited. After I pay he asks me if I want my receipt, like what do you think dude? Like I Anna walk out of here without any proof of purchase on a brand new pair of ray bans? And then for the warrant,,,,I know they ask my number everytime and he didnt and he says all I need is your name. Like dude you think I'm the only Bobby Vega in the world?? There's a Grammy award winning bassist, there's a guy who was a waiter at Damon's down the street. ... so yea I'll be coming back tomorrow when him and his other worker aren't there so I can sort this all out. Cuz I have zero confidence in this pair of glasses. And if I wasn't being tortured by the sun for a week now, I would have just called it all off right there. I haven't written a yelp review in maybe 5 years or more and I literally am standing here in from of sprinkles writing this when I'm in a rush. That's how deeply this Carlos rubbed me the wrong way as a vintage clothing business man, I am mortified to think of how many sales this bone head has cost this place. I tell you what, I'm 99% sure I'll be returning these tomorrow when I have time. And I just had to come back for validation and ha says they don't validate. Lol . How!!? And why??! Wasn't cool about that either. This guy sucks. One thing he and any salesman should know is you never judge a book by its cover. I had green hair and I look like a skater punk, that's just my style. But I run my own successful business and if I read a review like this about my shop, no questions asked this person would be reprimanded and/or fired. I'm embarrassed for the owner of this location. For real. read more

I purchased my transition progressive glasses here. They had a good selection and have a great staff. Robert, one of the managers, went out of his way to make sure my glasses were perfect. Service was over the top, would definitely recommend!! read more

My Ray Bans broke after 2 months!! I bought my Ray Bans from here on 1/31/21 and they broke in half from absolutely no reason whatsoever. Looking closer it seems as though it might've been screwed in too tight on one side seeing as that's where it broke. In any case, this was not accidental, but obviously something defective with the glasses they sold me. I came back with my receipt and broken glasses in hand, and they flat out said there's nothing they can do since it's past the 30 days and I need to file a claim with Ray Ban under THEIR warranty. The guy basically sent us on our way, didn't really even care. Wow, awesome customer service guys! And awesome glasses you sell here, they break after 2 months!! Hope you can sense my sarcasm here... do not buy from here. You've been warned. read more

Worst customer service ever!!! Employees are rude and indifferent. Do absolutely nothing to offer any assistance. Placed an order that never arrived. Called to get the status of my order just to have the "salesperson" named Demarcus hang up on you mid call. Stay away at all cost. If you must get Ray Bans...go to a different location or any LensCrafters. read more

I bought my sunglasses around March of last year, the salesman was absolutely amazing. He was attentive, kind, and told me all about how to care for them. Walked out extremely excited for my new sunglasses. He's the reason this gets anything but a 1 star review. I went in today, Sat Sept 15 to a totally different experience. I had 2 scratches on one lens of my sunglasses and I wanted to ask them about repairs or lens replacements. The salesman was rude and condescending. The entire time, he implied that I was a careless person, as there was no other possibility they could have gotten scratched. I've been wearing glasses for nearly 20 years, and I haven't scratched a single one of them - even my cheap sunglasses from a mall kiosk are unscratched. In all honesty, it was probably just an accident. Regardless, I didn't come in to have a guy repeatedly tell me that I'm a careless person. As for the actual sunglasses, I absolutely love them! They're lightweight, comfortable, stylish, and extremely useful when driving in strong sunlight. This review has nothing to do with the product itself, just the salesman who was there today. Will still ordering lens replacements and getting it fixed soon. TL;DR: sunglasses are amazing, 1 salesman was not. I hope their employees know that they can fix stuff and help customers without continuously judging and blaming them. read more

Was super easy to exchange a pair of glasses bought online. Great service and experience. Thank you

Carlos helped me out, he answered my questions and was nice. I already knew what I wanted so I went here and found the pair I was looking for, tried them on and was happy. If you like ray bans then come here. read more

I want to say that Marie is a greater worker and she helps us to choose our favorite sunglasses. Her personality was so great and she was smiling at us. read more

Robert with the amazing help. Answered all my questions about my return usually don't write reviews but he definitely deserves it!

Went to the Americana to run errands and remembered that I had to repair my cracked Ray Bans. I got to the store and Demarcus helped me out from start to finish. My new lenses were installed for FREE 99 and they look/feel brand new. 10/10 would recommend going to this store and getting help from Demarcus. Thank you! :) read more

Once I went in to ask them to straighten my glasses frame. The guy took his time to fix that, in spite of the people in the store I had bought my glasses from. He was so informative and even explained about the type of lenses and frame of my glasses. Definitely I will buy my new glasses from them, cause you really need someone who will take care of the glasses afterward. read more

Had a great time there, bought couple of glasses. The associates were super nice and helpful. We had a laugh and got the things we needed. Def recommend read more

With this type of Castomer service I am surprised this store is still open. Very rude, under the pretext of Covid and safety this one "salesman " basically ordered me to place the sunglass I tried in its place. Never going back and I am not recommending we have many more options even in the same area. read more

I came in to just to get ideas for my Christmas shopping, and ended up getting new glasses for myself. The store was pretty busy, but the employees made sure all customers were acknowledged. I didn't get the name of the employee who assisted me, but I would like to thank them for their patience!! I'm picky and I like to take my time trying on glasses. The gentleman helping me had a lot of product knowledge and made excellent suggestions. He ensured I was 110% satisfied with my choice and never once seemed annoyed or bothered by my indecisiveness. the staff here is extremely welcoming and knowledgeable. read more

15 months ago I bought a *rad* pair of mirrored shades from this store. Taking precious care of them and always carrying my case, one day at random I went to make a light adjustment and the nose pad broke off. Sadness! I called corporate and they suggested I fill out an online form, mail in and perhaps they could repair. The glasses were certainly under 2 year manufacturers warranty but they would still need to assess. I also visited the shop @ Americana and spoke with Manuela who again suggested following up with Ray-Ban directly, and also said if I wanted to try further I would need to interface with Robert. I came back the next day and after speaking with Robert he very kindly hooked me up with the proper replacement, after seeing that I was willing to go the extra miles to see the glasses through to repair. I sincerely appreciate all of the help (the company was also very kind via phone and whomever I spoke with there was very sincere and helpful) and I WILL return back to this store once the year gets going to make my next snazzy sunglasses purchase! read more

I wasn't greeted even though store employee looked at me when I entered. I go straight to the line because I needed to make a return. Im the only person in line. I waited about five minutes until the store employee came up to register. I said hello and he interrupts me saying he needs the register for his customer. Not a "hello" or "sorry I need to help him real quick". I didn't make a fuss. He's about to finish with his customer and tells me he needs to check out everyone else (2 others) before me, even though I've been in line and these people haven't?? "I'm just telling you where we are at" Lol ok. It was my first and last time in this location. read more

Super helpful! Especially josh! He helped me get my sunglasses with the right prescription. I'll definitely come back to buy new sunglasses and have them put in my correct prescription. Thank you Ray Ban! read more

Please stop sending random texts about buying RayBans. I'm not interested in your Sunglasses.

Good selection of sunglasses, but decided to purchase my pair at Sunglass Hut after one of the employees was extremely rude to my little sister. My sister asked if the Hexagonal came in silver or if we could custom order them online. In a rudely manner, The employee started telling us how they only come in gold and there's no chance on getting it in silver even if we order online. We came home, order the pair online and they should be coming in next week. I guess he didn't know what he was talking about after all. This happen in the morning of Black Friday 2017 read more

Most amazing customer service. I slightly damaged my new pair of wayfarer glasses and even admitted that it was mostly my fault. Tre did everything he could and finally helped me fix the problem. Get your next pair of shades here! Thank you so much for the Superb treatment. read more

I bought a pair of sunglasses last year. All was fine with the purchase, however, I need a lens replaced and went back to the shop to see if they can help. I was told it is best to do it on-line since getting replacement parts takes much longer if I leave it with them. Seemed odd but I went home and tried to find a way to order lens directly thru website. Website directs you to "authorized dealer" for replacement and repairs. What? I guess they don't want to be bothered or inconvenienced with repairs so I'm left feeling like I'll NEVER buy from this brand. Sad, I like the glasses but too many other options. read more

Good customer service from Josh! He was very helpful without hovering. I got a pair of glasses about a month ago and I'm very satisfied with them. read more

I went in to purchase screws for my eyeglasses. Teni, the young lady tightened the screws, cleaned my eyeglasses and handed me new cleaning liquid bottle all free of charge. well trained and gracious person. read more

This store recently opened at The Americana at Brand. It is located in between Sephora and Barnes & Noble. They have every possible pair of Ray Ban sunglasses you could ever imagine. They also carry reading glasses. Nice addition to the area! read more

Big thanks to Robert and Josh who had a lot of patience and helped me pick out the right sunglasses for my picky taste on a very busy day. Robert, placed an order for my sunglasses and I received them faster than expected. Great customer service. Will definitely be coming back. read more

Robert, who I believe was the manager, was extremely friendly and helpful! Would definitely come back again!

I wanted to get some wayfarers yesterday evening. I walked into the store and got no greeting. Two of the employees just chatting away and we even exchanged glances. I wanted one of them to approach me to help me get my wayfarers but it was the upmost importance to talk about burritos. This happened to other guests that came in while I was there. read more

Excellent customer service!!!!! Assistant store manager Manuela went above and beyond to assist me with repairing my Ray Ban reading glasses. Every time I go to the store her team is always very attentive and makes me feel like family. Highly recommend that you come here for any of your Ray Ban needs! read more

I'm not one to write a bad review about business frequently, but tonight at the Ray-Ban store really grinded my gears. I finished dinner around 8:40 at the cheesecake factory nearby, and headed to the store right after, knowing exactly what I had wanted. I entered the store and found the "Clubmasters" that I had been seeking. The worker was very friendly coming in, asking if I needed help finding anything, it got to be about 8:55 when I was ready to check out, after trying on a couple of different lenses options etc. When I proceeded to ask to purchase the glasses he told me "I closed my register down, have a good night." What set me off, was not only the fact that he closed the registers before the store even closed, but the fact that he did not inform me that I would only be able to look around when I had entered the store. I was very pleasant about it, and headed out of the store like he had informed the customers to do. Obviously, this one instance does not grade the Ray-Ban business, they're one of the highest quality sunglass around, but this bad experience may drive my business to another Ray-Ban dealer. read more

Super awesome store at the Americana with cool looking glasses. I've lived in California my whole life and have never seen a wonderful act from an employee by handing thirsty customers a bottle of water. I want to give a big shout out to Trey, the wonderful employee at the American Ray Ban store, who showed a good example of how to take good care of customers! Thank you Trey and Ray Ban! read more