I highly recommend Dr. Hsu! After having a negative experience at another eye doctor's office, I…read morehad been putting off getting another eye exam. I'm so glad I found this office. The staff is genuinely friendly, welcoming, and kind. Dr. Hsu took the time to listen to my concerns, answered all of my questions, and made me feel comfortable throughout the entire visit. I never felt rushed, and it was clear that he truly cares about his patients. I'm extremely happy with the care I received and will definitely be returning for all of my future eye care needs. Thank you, Dr. Hsu and your wonderful staff!

My whole family came here recently and Doctor Tran was great. Our prescriptions were more on point…read morethan previous optometrist. For example, my husband prescription was too high from the last previous optometrist. My husband said he see clearer with the new prescription. We will recommend all our family and friends to ask for Dr. Tran. She is great!

I highly recommend this office! May was incredibly friendly, helpful, and made the entire…read moreexperience smooth from start to finish. Dr. Michelle Wu was very professional, knowledgeable, and took the time to answer all of our questions. We came here for Ortho-K (OK lenses), and we are very happy with the results. The staff truly cares about their patients and provides excellent service. If you're looking for glasses or Ortho-K lenses, I highly recommend this clinic!

I recently went in to update my glasses with my new prescription and was really happy with how fast…read moreit was to find glasses I liked in my price range. I was helped out by May and she was able to help me with choosing frames that suited my face and ones that wouldn't be too heavy because my prescription is high. Everything went smoothly and she was very professional and helpful!

We have been here for a few years now. We love both Dr han and Dr Kwong. They are both very…read morepersonable and knowledgeable!

I called this office to inquire about a contact lens fitting and was genuinely shocked by how…read moreunprofessional the staff member was. After asking about availability, he bluntly replied, "I don't have any doctor today." I then asked a very basic question: how much my insurance would cover and what my out-of-pocket cost might be. Instead of offering assistance, he immediately responded with, "I don't know. I don't know how much you're going to pay. I don't know your plan," in a tone that clearly conveyed annoyance. I had already told him what insurance I have. When I asked whether he could check my benefits, he finally said he could, but not before muttering something under his breath. The entire conversation felt like I was inconveniencing him simply by calling. It was obvious he didn't want to be bothered doing the most basic parts of his job. Patients call medical offices every day to ask about insurance coverage, costs, and appointments. These are standard questions--not unreasonable requests. What was most astonishing was the audacity. If you work in a customer-facing role at a healthcare office, the bare minimum expectation is that you treat people with courtesy and professionalism. Instead, I was met with impatience, attitude, and a complete lack of customer service. If answering routine patient questions is that irritating, then perhaps customer service is the wrong line of work. I hadn't even become a patient yet, and the interaction was enough to make me take my business elsewhere.

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is small, but decent. Important: This parking lot is sectioned off / divided up. You must park on the side that contains Dr. Chan's office. Apparently, there is a parking lot police (Dry cleaner owner) who will call the towing company to tow cars away if you are parked on the wrong side of the lot. The dude has nothing better to do with his free time than to police the parking lot. Don't say I didn't warn you. Parking spots can be a little tight. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, helpful, and welcoming. They accept both cash and credit cards. There is no credit card minimum. Dr. Chan, as always, is incredibly knowledgeable, patient, kind, and understanding. I have been seeing him for years, and he has been nothing, but wonderful to me and my family. Cool dude! Note: They do not take walk ins. They are strictly appointment based.

I broke them. LoL. Took them back to repair. Took 9.5 weeks to get them back. Upside, repair was…read moreinexpensive.

Eric To, OD., FSLS is the best optometrist I've been to in a very long time. I recently switched…read morefrom Stein Optometry in Burbank to Lumen because Dr. To truly cares about his patients. The entire staff is amazing--super professional, the environment is very clean, and they have a beautiful, stylish selection of glasses. Dr. To recommended computer glasses for me, which had never been suggested during the years I went to Stein. I always felt my regular glasses were too strong when working close to my computer, since I sit pretty close to the screen and my nearsighted prescription made things uncomfortable at that distance. The computer glasses have made an incredible difference. I also switched to scleral contact lenses, and they've been a total game changer. My disposable contacts just don't compare--I used to experience some blurriness with them. Dr. To explained why that happens, and the staff walked me through how to properly care for the new lenses, including how to insert and remove them. I can't imagine going back to my old contacts now. The scleral lenses are extremely comfortable, stay in place, and are custom fit to my eyes. I highly recommend Dr. To.

1-Star Review: Absolute Nightmare - Avoid This Place Like the Plague…read moreI went in for a routine vision check and contact lens fitting, and left questioning everything about this practice. The "contract" or service agreement they pushed was a mess of vague language. Nowhere did it clearly state product viability, warranty terms, return policies, or what happens if the lenses or solution don't work for my prescription. When I asked for specifics on longevity, compatibility, and what coverage applied if something failed, the staff just shrugged and said "it's standard." Zero transparency. I signed under pressure without any real understanding of what I was actually getting. Communication was equally terrible. I left multiple messages and emails about follow-up care for my vision--questions about lens comfort, adjustment period, and when I should come back for a recheck--and got almost no response. The few times someone did reply, it was curt, incomplete, or completely ignored the details of my request. No one followed up on the care plan they vaguely mentioned during the appointment. I had to chase them repeatedly, which is the opposite of what you want when dealing with something as important as your eyesight. The employees' skill level and hygiene practices were the worst part. During the contact lens trial, I watched staff handle lenses with minimal care for cleanliness. Tools and cases didn't look properly sanitized between patients, and the way they "shared" or reused demonstration lenses and solution bottles across multiple people was outright unhygienic. One technician casually moved from one patient's eyes to the next without changing gloves or thoroughly cleaning the equipment. It felt reckless and unsafe. If this is how they handle something that goes directly on people's eyes, I have zero confidence in their competence or basic infection-control standards. Save yourself the frustration, the unclear paperwork, the ignored messages, and the serious hygiene risks. Go somewhere that actually communicates, follows up, and treats patient safety as non-negotiable. This experience was a complete failure on every level.

The Eye Shop has the most fantastic team I've ever worked with. Huge shoutout to Ben for being…read morepatient with me and answering all my questions over the phone and helping me out with the smallest of requests. The Eye Shop has always been my go-to because they value transparency and always find me the best deals even when it's not in their favor. I always feel secure going to them with my insurance questions and end up getting great deals that I wouldn't have known about. I have never had an issue with any of the staff and always leave feeling better than how I started. Thank you for being an amazing part of the Arcadia neighborhood.

I have worn glasses for decades and have had my glasses made at many optical stores. Pairs from…read morethis shop are the most comfortable I've ever worn, with highly accurate prescriptions, astigmatism and axis measurements. The staff are patient and genuinely willing to help. Unlike other large chain optical stores that aggressively push expensive frames and lenses, this shop runs an honest business with fair pricing and reliable quality. They earnestly take responsibility to fix any problems that arise. Highly recommended!

Dr. Chan is very nice patient knowledgeable and thorough optometrist. He takes the time to calmly…read moreand thoroughly answer all of your questions in a detailed manner. I have been going to see him now for four years straight and always leave happy and set for the year to come. Thankfully, my vision seems to be staying relatively consistent and not worsening. Thank you, Dr. Chan!

Dr Chan really helped me and was very knowledgeable. I'm glad I chose to come here, I've been…read moreneeding glasses for a good while, I had "double vision" or astigmatism and now I can see clear 20/20

I love MPO! I've been a loyal client of theirs for over 8 years and Dr. Lam and his team truly take…read morethe best care of me. The customer service, cleanliness, problem solving & attentiveness truly keeps me coming back each year. I needed an extra pair of contacts bc I was traveling before I had my next appointment with them and Dr.Lams team accommodated and also walked me through my new insurance when I came in to pick them up. I love my conversations with Dr. Lam. He always shares amazing MENTÅL vitaminz about life and also eye care and I appreciate that so much. He's a great human and super professional in walking me through all my eye care needs. Truly love this office so much! Thank you Dr. Lam for being the best and also hiring a team that represents you always in the best way possible!!!

My partner had an appointment today and we were helped right away. They gave us time to choose…read moreframes we like and after choosing the final frame, the staff went over insurance details and prices on upgrading with us. The staff is knowledgeable and advised us the pros/cons of the end result. The process was smooth and we were done within an hour. Plenty of parking spaces. Can't wait to pick up the frame!