The Eye Shop has the most fantastic team I've ever worked with. Huge shoutout to Ben for being…read morepatient with me and answering all my questions over the phone and helping me out with the smallest of requests. The Eye Shop has always been my go-to because they value transparency and always find me the best deals even when it's not in their favor. I always feel secure going to them with my insurance questions and end up getting great deals that I wouldn't have known about. I have never had an issue with any of the staff and always leave feeling better than how I started. Thank you for being an amazing part of the Arcadia neighborhood.

I had a fantastic experience at The Eye Shop Optometry!! It is located on the Albertsons plaza…read more There's plenty of parking. Making an appointment was as easy as calling the optometry and giving them information on my insurance plan (where they are able to look it up and tell you the benefits). On the day of the appointment, I recommend coming early to fill out the intake form as a new patient and bringing your existing prescribed glasses. Afterwards, I took some quick check-in test before seeing the doctor. Dr. Nguyen did my eye exams and she was wonderful! She was thorough, explained everything in an easy to understand/detailed manner, gave really practical and actionable advice, and answered all the questions I had. The front desk folks, Ben and Raul, were also amazing!! They were super friendly, kind, and helpful throughout my visit. What I most appreciated was that they explained all the benefits of my insurance and shared their recommendations on what frames and lense features to choose given my benefits. In terms of frames, they carry name brands like Gucci, Fendi, Versace, Prada, Tom Ford, etc. Plenty to choose from. Overall, I couldn't have asked for a better optometry experience.

Had my first eye exam in forever and had such a great experience at Lumen Optometric! Dr. To was…read morewonderful and very thorough, and Tyler was so helpful (and patient! ) helping me pick out the cutest pair of glasses. Everyone was so friendly and welcoming. So happy I found them and definitely recommend!

Dr. Wang is the newest at the practice, I had a fantastic experience here! Finding a great eye…read moredoctor can be stressful, but she made the entire visit completely seamless. She was so patient, took the time to thoroughly answer all of my questions, and never made me feel rushed during the exam. The office staff was also very welcoming, and the facility is clean and modern. I am so glad I found this practice and would recommend her to anyone looking for attentive, top-notch eye care!

I have been to JINS 3 times. First time was maybe 2024? I had to get a last second pair of glasses…read moreand they helped me out so quickly. Forgot who helped me then but it was a great process. The second pair was 2025 I was able to get a checkup for new prescription and my next pair of glasses. Valerie was super helpful and I got my same lens but polarized just a few weeks ago. Marcos at the front helped clean my glasses and actually deep cleaned it. That's amazing. Thanks to Jin's for a great process and service and product

Karina helped me today to fix my glasses that I accidentally stepped on so it was crooked for a few…read moredays. The fix was so easy and fast, and she took care of me immediately!

Dr. Kim and staff are wonderful. They are a pleasure to interact with and rely on year after year…read morefor excellent vision care. ​

Highly recommend this office! Not only is it clean, but its staff is filled with compassionate and…read moreskilled doctors and technicians. Dr. Oh is amazing! She listened to my concerns and offered insightful advice. Booking an appointment is easy online or over the phone, and they accept walk-ins. There's usually minimal or no wait time, and they have a great selection of glasses, from more affordable pairs to more luxurious ones. Definitely coming back here for all of my future vision needs!

I've been coming here since 2016 for my regular checkups and contact lenses. Dr. William is…read moreawesome. He and his team always take care of you and make the whole process easy. He does a very thorough exam every time and makes sure everything looks good with your eyes. I also appreciate that he's helped me out with extra contact packs when I've been running low. They take most insurance. I've been using VSP here with no issues. Pricing on contacts is also pretty comparable to other places, which is another reason I keep coming back. Overall a solid and reliable spot. Definitely recommend.

The front desk staff member had a very unfriendly attitude. While I was trying to choose a frame, I…read moreasked if we could get a recommendation from another staff member. She told us that we would need to make an appointment with him, even though he appeared to be available and she didn't make any effort to check. Additionally, while we were still looking at the frames, she took them from the tray and put them away right in front of us. This felt very rude and unprofessional.

The staff is always kind, helpful, and professional. Every visit for our family's eye exams has…read morebeen a great experience. We truly appreciate how attentive and caring they are, making each appointment smooth, comfortable, and stress free.

I have been a patient for over 20 years! The best optometrist and support team on the planet!read more

Their service is awesome! Have several prescription glasses from them. They keep open till a late…read moretime.

Came in to replace nose pads. Quick and wonderful service! Thank you very much for the assistance!read more

Excellent experience from start to finish. The team treat you with so much care and make you feel…read morewelcome. They never rush your visit and take time to answer questions and ensure you're comfortable. The office is clean, pleasant, and well maintained. They also have a great variety of glasses to choose from, with options for different styles and budgets. Highly recommend!

Can honestly say I've never been impressed by a vision center in my 30+ years of life, until today…read more Walked in and was greeted with smiles and good vibes from every staff member I encountered. What really stood out to me was after my eye exam and eye photos; the optometrist explained everything to me in detail. They also carry a good selection of frames which are neatly displayed.

I have been going to Plaza Vision Optometry for YEARS now and keep going back because of the kind…read moreand friendly staff and Dr. Watanabe both senior and his daughter Alysa! They also consistently have a great variety of glasses to select from as well. I want to also put out a special shout out to Mimi as she has assisted me with glasses selections over the years and she is incredibly patient, kind and really listens to you about what your looking for and is just so sweet and efficient! Thank you all for a great experience over the years!

By far the worst experience I've ever had at an optometry office…read more The doctors themselves were just "eh." I felt rushed during my exam. The staff was also not very welcoming or professional. They would stand around talking amongst themselves as if patients weren't even standing in front of them, and only acknowledge you when they were ready. The billing experience was by far the worst part. After my exam, I was left waiting for the biller to come speak with me. When she finally came out, she told me, "You don't have vision insurance. You have a discount rate. If you buy frames from us, your exam is only $25. If you don't, it's $95." I explained to her that I had specifically called the office before making my appointment because I had just gotten new vision insurance and wanted to make sure I found an office that accepted it. I had also printed my insurance card. When I made the appointment, I was told that they accepted my insurance and that my copay would be $25. After looking at my card, she said it looked like EyeMed or VSP but that she couldn't find me in the system. She then asked me to call my HR department or insurance company. So I did. I had an insurance representative on the phone and handed the phone to her. The biller told the representative that I didn't have coverage. The representative then confirmed that I had Spectera coverage. The biller responded, "That's all we need," and then turned around and told me, "There's the problem. You have Spectera and we don't take that." I explained again that I had called in advance specifically to confirm that they accepted my insurance and had been told that they did. I even asked her to spell the name of the insurance company because I had never heard of Spectera before. Her response was, "It's Spectera. I already told you the name. It's not my team's job to know the patient's coverage. It's the patient's job." I reminded her that I had done exactly that--I called ahead of time to verify my coverage, and I was given incorrect information by the office. Throughout this interaction, staff members in the background were smiling and smirking, which made an already uncomfortable situation even worse. The biller then told me, "Fine. You can pay $95, or just walk off clean, but you get no prescription. And good luck finding someone who takes your insurance because no one in the city of Monrovia takes it." That statement was especially frustrating because I later found that Spectera is accepted at LensCrafters and by multiple optometry offices in Duarte, Monrovia, and Arcadia. I completely understand that mistakes happen. What I have a problem with is the lack of accountability and professionalism when the mistake was made by the office after I had specifically called beforehand to verify my coverage. I even asked them to pull the recording of my original call to confirm what I had been told. I work in customer service myself, and I understand that difficult situations can happen. I am also a very patient person and rarely leave negative reviews. In fact, I sat with this, thought about it, and prayed about whether I should even leave this review. I ultimately decided to share my experience because I sincerely hope no one else has to experience what I did. This was, without a doubt, one of the worst customer service experiences I've ever had. The lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend this office based on my experience.

Many selections of brands: Coach, Dolce & Gabbana, Tiffany & Co. etc. Never over crowded like other…read moreoptometrists or vision offices. They take one patient at a time. Have latest technology to see behind your eye the retinal part which is very important. But they are typically out of network which means you pay more. They have their own lab to make your glasses. Convenient location. Near shopping st

I came in after a long drive on 9/10/26 to see Sara Shimokochi OD to ask her for a referral for a…read moreneuro ophthalmologic specialist as my double vision has been getting worse...... the lady at the front said I had to schedule an appointment for an exam...... I told her I just wanted a referral from the doctor and I didn't want an exam as I was already here so why do I have to come back again and do another long drive...... totally ridiculous. I told her I had driven far specifically for the reason of getting a specialist referral, that's all. ..... She was extremely rude and refused to allow me to see the doctor for just a minute to get a referral. They are so busy trying to get every single dollar they can out of you that they don't care about the human side of the equation. Even though I have been a very long customer of theirs spending almost a thousand dollars every time I go there to get glasses that I have decided to take my business elsewhere!