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    The Eye Shop Optometry

    4.8 (230 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 1 month ago

    Services - The Eye Shop Optometry

    Eyewear fitting

    Eye exams

    Retinal imaging

    The Eye Shop Optometry Photos

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    Recommended Reviews - The Eye Shop Optometry

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    4 months ago

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    1 year ago

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    1 year ago

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    3 years ago

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    1 year ago

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    1 year ago

    Friendly staff with variety of frames and options. Dr was patient and explained everything thoroughly.

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    2 years ago

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    11 months ago

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    1 year ago

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    2 years ago

    Thorough exam and explanation. Staff members are very friendly and easy to work with. Great selection of frames.

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    1 year ago

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    2 years ago

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    5 years ago

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    2 years ago

    Very pleased as always for my yearly checkup. Staff and doctors very pleasant and professional.

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    5 years ago

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    3 years ago

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    3 years ago

    Big fan of The Eye Shop -- been coming here for years, and Dr. Hu (and the other Drs here) are all fantastic. Gem in the SGV!

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    2 years ago

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    4 years ago

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    3 years ago

    Very friendly knowledgeable doctor, good selection of product and very modern technology

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    6 years ago

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    Page 1 of 6

    Ask the Community - The Eye Shop Optometry

    Does the Eye Shop Optomery take VSP Insurance? What I really need to know is if they are in network.

    Yes they do.

    View All 4 Questions

    Review Highlights - The Eye Shop Optometry

    Dr Ahn is very personable and professional, she listened to all my concerns answering all the questions I had.

    Mentioned in 59 reviews

    Read more highlights

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    4.9(241 reviews)
    4.1 mi
    $$

    Eric To, OD., FSLS is the best optometrist I've been to in a very long time. I recently switched…read morefrom Stein Optometry in Burbank to Lumen because Dr. To truly cares about his patients. The entire staff is amazing--super professional, the environment is very clean, and they have a beautiful, stylish selection of glasses. Dr. To recommended computer glasses for me, which had never been suggested during the years I went to Stein. I always felt my regular glasses were too strong when working close to my computer, since I sit pretty close to the screen and my nearsighted prescription made things uncomfortable at that distance. The computer glasses have made an incredible difference. I also switched to scleral contact lenses, and they've been a total game changer. My disposable contacts just don't compare--I used to experience some blurriness with them. Dr. To explained why that happens, and the staff walked me through how to properly care for the new lenses, including how to insert and remove them. I can't imagine going back to my old contacts now. The scleral lenses are extremely comfortable, stay in place, and are custom fit to my eyes. I highly recommend Dr. To.

    Had my first eye exam in forever and had such a great experience at Lumen Optometric! Dr. To was…read morewonderful and very thorough, and Tyler was so helpful (and patient! ) helping me pick out the cutest pair of glasses. Everyone was so friendly and welcoming. So happy I found them and definitely recommend!

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    PlazaVision Optometry

    PlazaVision Optometry

    4.0(50 reviews)
    2.9 mi
    $$

    I have been going to Plaza Vision Optometry for YEARS now and keep going back because of the kind…read moreand friendly staff and Dr. Watanabe both senior and his daughter Alysa! They also consistently have a great variety of glasses to select from as well. I want to also put out a special shout out to Mimi as she has assisted me with glasses selections over the years and she is incredibly patient, kind and really listens to you about what your looking for and is just so sweet and efficient! Thank you all for a great experience over the years!

    By far the worst experience I've ever had at an optometry office…read more The doctors themselves were just "eh." I felt rushed during my exam. The staff was also not very welcoming or professional. They would stand around talking amongst themselves as if patients weren't even standing in front of them, and only acknowledge you when they were ready. The billing experience was by far the worst part. After my exam, I was left waiting for the biller to come speak with me. When she finally came out, she told me, "You don't have vision insurance. You have a discount rate. If you buy frames from us, your exam is only $25. If you don't, it's $95." I explained to her that I had specifically called the office before making my appointment because I had just gotten new vision insurance and wanted to make sure I found an office that accepted it. I had also printed my insurance card. When I made the appointment, I was told that they accepted my insurance and that my copay would be $25. After looking at my card, she said it looked like EyeMed or VSP but that she couldn't find me in the system. She then asked me to call my HR department or insurance company. So I did. I had an insurance representative on the phone and handed the phone to her. The biller told the representative that I didn't have coverage. The representative then confirmed that I had Spectera coverage. The biller responded, "That's all we need," and then turned around and told me, "There's the problem. You have Spectera and we don't take that." I explained again that I had called in advance specifically to confirm that they accepted my insurance and had been told that they did. I even asked her to spell the name of the insurance company because I had never heard of Spectera before. Her response was, "It's Spectera. I already told you the name. It's not my team's job to know the patient's coverage. It's the patient's job." I reminded her that I had done exactly that--I called ahead of time to verify my coverage, and I was given incorrect information by the office. Throughout this interaction, staff members in the background were smiling and smirking, which made an already uncomfortable situation even worse. The biller then told me, "Fine. You can pay $95, or just walk off clean, but you get no prescription. And good luck finding someone who takes your insurance because no one in the city of Monrovia takes it." That statement was especially frustrating because I later found that Spectera is accepted at LensCrafters and by multiple optometry offices in Duarte, Monrovia, and Arcadia. I completely understand that mistakes happen. What I have a problem with is the lack of accountability and professionalism when the mistake was made by the office after I had specifically called beforehand to verify my coverage. I even asked them to pull the recording of my original call to confirm what I had been told. I work in customer service myself, and I understand that difficult situations can happen. I am also a very patient person and rarely leave negative reviews. In fact, I sat with this, thought about it, and prayed about whether I should even leave this review. I ultimately decided to share my experience because I sincerely hope no one else has to experience what I did. This was, without a doubt, one of the worst customer service experiences I've ever had. The lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend this office based on my experience.

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    The Eye Shop Optometry - opticians - Updated September 2026

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