I have been going to Plaza Vision Optometry for YEARS now and keep going back because of the kind and friendly staff and Dr. Watanabe both senior and his daughter Alysa! They also consistently have a great variety of glasses to select from as well. I want to also put out a special shout out to Mimi as she has assisted me with glasses selections over the years and she is incredibly patient, kind and really listens to you about what your looking for and is just so sweet and efficient! Thank you all for a great experience over the years! read more

By far the worst experience I've ever had at an optometry office. The doctors themselves were just "eh." I felt rushed during my exam. The staff was also not very welcoming or professional. They would stand around talking amongst themselves as if patients weren't even standing in front of them, and only acknowledge you when they were ready. The billing experience was by far the worst part. After my exam, I was left waiting for the biller to come speak with me. When she finally came out, she told me, "You don't have vision insurance. You have a discount rate. If you buy frames from us, your exam is only $25. If you don't, it's $95." I explained to her that I had specifically called the office before making my appointment because I had just gotten new vision insurance and wanted to make sure I found an office that accepted it. I had also printed my insurance card. When I made the appointment, I was told that they accepted my insurance and that my copay would be $25. After looking at my card, she said it looked like EyeMed or VSP but that she couldn't find me in the system. She then asked me to call my HR department or insurance company. So I did. I had an insurance representative on the phone and handed the phone to her. The biller told the representative that I didn't have coverage. The representative then confirmed that I had Spectera coverage. The biller responded, "That's all we need," and then turned around and told me, "There's the problem. You have Spectera and we don't take that." I explained again that I had called in advance specifically to confirm that they accepted my insurance and had been told that they did. I even asked her to spell the name of the insurance company because I had never heard of Spectera before. Her response was, "It's Spectera. I already told you the name. It's not my team's job to know the patient's coverage. It's the patient's job." I reminded her that I had done exactly that--I called ahead of time to verify my coverage, and I was given incorrect information by the office. Throughout this interaction, staff members in the background were smiling and smirking, which made an already uncomfortable situation even worse. The biller then told me, "Fine. You can pay $95, or just walk off clean, but you get no prescription. And good luck finding someone who takes your insurance because no one in the city of Monrovia takes it." That statement was especially frustrating because I later found that Spectera is accepted at LensCrafters and by multiple optometry offices in Duarte, Monrovia, and Arcadia. I completely understand that mistakes happen. What I have a problem with is the lack of accountability and professionalism when the mistake was made by the office after I had specifically called beforehand to verify my coverage. I even asked them to pull the recording of my original call to confirm what I had been told. I work in customer service myself, and I understand that difficult situations can happen. I am also a very patient person and rarely leave negative reviews. In fact, I sat with this, thought about it, and prayed about whether I should even leave this review. I ultimately decided to share my experience because I sincerely hope no one else has to experience what I did. This was, without a doubt, one of the worst customer service experiences I've ever had. The lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend this office based on my experience. read more

All so friendly! Always busy though and it's hard To get a last min appointment . I understand though, they are all very nice and professional read more

The nose pad of my daughter's glasses had fallen off and I brought in the glasses hoping for a repair. The ladies at the front desk recognized the brand of glasses right away and told me that while they didn't carry those specific nose pads, extra ones were usually given with the glasses upon purchase. I went home, found the extra ones, and brought it right back. Danielle got on it right away and fixed the nose pad, no charge! I appreciate the kindness and expertise of the staff here. I plan on booking my next eye exam here! read more

I have been going to Plaza Vision for many years, beginning at the City of Industry office. I continue coming to the Monrovia office because of the excellent service. The front desk is always friendly and helpful. They offered to complete the paperwork for Medicare. Dr. Alysa examined my eyes thoroughly after cataract surgery and also looked at my old glasses I brought in to assess which can still be used. Dr. Alysa accepted our old eye glasses to donate to service organizations. read more

I have been coming here for the last few years and absolutely love them. I am so bad at understanding my insurance that when I have a lot of questions they take the time to answer them and breakdown what would work best with my insurance. So with the service and product availability with glasses, is so good! read more

Staff were great. Walked in to have my RayBrand's adjusted with no appointment and within 10 mins walked out a very happy customer. No charge for the adjustment. Very rare to see this quality of customer service. Definitely will be going back. read more

Everyone is always extremely friendly here and I've never had a bad experience. They take their time and go over everything with you and I've always felt very comfortable here. I recently moved, but will still make the drive out from Upland to get my eye exams done here. I've been lucky to have my exams done by Dr. Watanabe and her father and I always look forward to seeing and catching up with them. Such a kind family and they know what their doing. The staff during my most recent visit a couple weeks ago were kind and took all the safely measures to make sure everything was sanitized and ready for me. Recommend everyone to get their exams done here. read more

Went in for a check up and they really took care of me. The staff was very attentive and in a few minutes I was sent back to see the doctor. They did those tests first and also checked the back of my eyes since I have diabetes. They said I should always check the back of the eyes to make sure the diabetes doesn't spread to my eyes. They said by catching it right away there are preventative measures that can be taken to prevent it from spreading. That was very helpful to know. Anyway, all went well and they were very helpful in picking out glasses. They had a lot of frames to choose from. I got some name brand frames for free ( insurance covered) with polarized lenses for when I drive, golf and fish. She said these type of lenses remove the glare then she had me look at a picture with them on and it made a huge difference so I was sold. Polarized cost a little more but I thought it was definitely worth it to see things so much clearer. Plus if it can help my golf game I'm all in! read more

Been going to this optometrist for the last 5 years and have been pleased with the service. Front desk personnel always greets me to check me in, always prompt getting me in at my appointment time, and the actual doctor visit is very thorough. The staff always allows me to try on all the pairs of glasses I want (knowing they're going to have to put them all back) and helps me chose a pair that look great on my face. They change the selection of frames every 3 months and when I went in this last time they were so cute to let me know they're getting a YSL line in in a few weeks if I wanted to wait to check those frames out. Anyways, large enough selection for anyone to find a pair. The entire appointment between my exam and choosing a pair of glasses had to last just over half an hour. And just like that my glasses will be ready in 7-10 days. And, you can pay half of your balance there and the other half when you pick up. Win-win!! read more

I've been coming to Plaza Vision for nearly 35 years I started off at the original office in the City of Industry and then when that one closed I started going to the second location here in monrovia.. I will always go to him I'm a loyal customer/patient and they're great there read more

I had a change in vision insurance and I lucked out when I found them down the street. I called and had an appointment a few days later. I was attended to quickly and the staff and doctor were amazing. It was a thorough exam and I enjoyed my first visit. I cannot wait to come back and get my glasses. They had a wide range of glasses. I will continue to come her since I was in and out in about an hour. What a nice optometrist and staff! read more

I don't plan on ever coming back. There is a lack of customer service and the machines seem so antiquated The majority of the glasses start off around $240 and mostly name brand, the woman doctor was very dismissive and robotic during my visit. I was (reluctantly) encouraged to come back for a follow up visit and saw the male doctor who was significantly warm, friendly and engaging. He asked about my daily routine so that he could best suggest contacts for me. He was cool. Woman dr, not cool. Desk staff has no acknowledgement of you when you walk in. They will look but to not say a word until you ask them something. No thanks. read more

Staff is always friendly. I get all my questions answered and I have recommended several co-workers to this office with positive results.

Great service. Friendly. Nice local business for Monrovia. Happy we found them. Nice showroom.

3 stars for the doctors, who have been professional, kind, and thorough the 2 times I've been examined there. For as good as the doctors are, I am shocked that their front desk staff is the worst, like shockingly awful. They make bare minimum effort to be just a step above outrightly rude, but sometimes their true contempt for the patients comes through. Oh and god forbid you aren't purchasing their overpriced frames from them after your exam because then zero effort is made toward politeness. Because my insurance doesn't cover much in frames, my best option is to purchase lower cost frames online. When I explained this and just asked for my prescription, it was visibly obvious that they were annoyed and after a unnecessarily long wait, handed me the prescription without even looking at me. Although I would hope that client feedback would result in some changes, I've noted on Yelp that several patients have had the same experience so I don't see any changes happening anytime soon. read more

The most pleasant staff of all my Healthcare Providers. They really make you feel really comfortable. Thank you Dr Watanabe and daughter Dr Watanabe. read more

First, I've had exams with both Drs. While both are kind and professional, I prefer the daughter Ms Watanabe. She's nice and to the point which I appreciate. She also gave me some good tips on preserving my eye sight. (Omega 3s!) The sales people - because that's really what the reps are - are nice. I feel like I got unnecessarily upsold on a lens but it was my fault for falling for it. They have a wide selection of glasses, most are very pricey. I think the might be marked up a bit too. I asked about the cost of some sunglasses I saw at the mall bc I wanted them to have my prescription, I wondered why they were more. I was told something about larger chains buying in bulk and getting discounts. Makes sense but not ideal for the consumer. Conveniently located in old town Monrovia. Plenty of street parking available on the main street and side streets. read more

Everyone is friendly and helpful. Dr. Alysa Watanabe always takes time to explain everything and answer all my questions (and I ask a lot of questions). Definitely recommend this practice. read more

I won't go anywhere else. I moved away from Monrovia and will still come here for my eye appointments. Staff is super friendly and helpful.

When I ask for my prescription these are some of the following things I was told. "This isn't a free service", "If you're planning on buying your glasses online, they can help you", "We're not required to provide you with that information". I've come here for over 5 years and this is how I was treated. After arguing I was able to get part of my prescription. When I asked about the missing parts of the prescription (pupil distance) I was told it would be a $25 fee for that information. I simply wanted to buy a backup pair of cheap glasses, so I don't damage the ones i bought with them. I will never bring my business back here. read more

This place is terrible! I will never be back; that's how horrible it is. I've been using glasses for 20 years, and this has been the worst place I've even been to. The people at the front are rude and do not try to help or be understanding. The service is a disaster. It took almost four months since the day of my eye exam to get my glasses! Almost four months! Even after getting them, my glasses are giving me so many problems, but I cannot go back because the people there are not doing their job right, and I rather not deal with them anymore! Avoid yourself the trouble and go somewhere else! Front desk staff are so dismissive and extremely rude! read more

This place is the epicenter of weird, and the fault line is the front desk. They've got a great location, and I'm happy to see a family business do well. Don't let me discourage you from checking Plaza Vision out. But during your visit, you can expect to say to yourself, "This place is weird." The first time we visited it was not an easy affair for my wife and I, since our kid was only a few months old. As newbie parents, we struggled to push our stroller through the front door (not automatic). "The girls" (more on this phrase later) behind the counter briefly looked up. They could have asked us if we needed any help. We were after all, customers struggling to get through their front door to an appointment. They could have said, "Welcome to Plaza Vision, can we help you?" not a creative ice breaker by any means, but better than nothing. Or they could have simply said, "Hi!" -- a freaking "Hi!" to acknowledge that we were there and they were cognizant of that. Instead they promptly returned to staring at their desks. It seems three leaves blown in through the mail chute would have provoked more interest. And walking up to the counter did nothing to change that. The room remained silent. I trepidatiously uttered, "Hello? We're here for an appointment?" half expecting them to say we weren't welcome because of our haircuts. But after I had taken the initiative, they told me to use the sign-in sheet. To be fair, the eye doctors at Plaza Vision range from competent, to better than. But the first time we went there I experienced the worst optometry advice ever. The doctor convinced me to go with an under powered prescription (i.e. to use the weakest prescription of my two eyes, for both eyes). As a result, I drove around squinting at street signs for a year. I then forgot about Plaza Vision for a while, and didn't intend to go back. But one night I woke up with pink eye. In a desperate situation, I was thus relieved when they said I could come in immediately. Once in, when I went to an exam room in the back with an optometry assistant, I mentioned that I also wanted to renew my contacts. "Ah," he said. "The girls at the front can help you with that." The girls. Some as old as my mom. Then a few minutes later, the optometrist who saw me that time (much better than the first, who I incidentally never saw on the premises again... perhaps too many of his patients took the wrong turn to Plaza Vision due to under powered lenses) diagnosed my condition and prescribed an antibiotic. And then he walked me up to the front desk. I had a question, a simple question really: was it okay for me to go to work that day? I was contagious and also wasn't sure if I was supposed to use my eyes, or rest my eyes, or what. But the doctor, after handing me off to "the girls," just disappeared into the back without saying anything. A simple, "Goodbye and good luck bro," probably would have cured my pink eye out of gratitude. When I realized he had dematerialized, I informed the receptionist of my question for the doctor. And in a somewhat hyperactive manner she told me that, the doctor was, "Now with another patient." I understand not wanting to interrupt. But then she forgot to ask my question after the patient finished his visit. Then she asked the eye doctor my question in the midst of another visit and interrupted anyways. Then a few weeks later I went back for an examination in order to renew my lenses. And at the front desk they ignored me again. I signed my name on the sign in sheet, and sat down before anyone uttered a single word. I figured they could use some constructive feedback. So this is it. read more

i went in with a pair of broken sunglasses which i did not purchase there. they graciously fixed them for me immediately for no charge. other places were going to charge minimum "repair" of at least $12. it took less than 5 minutes i appreciate the friendly service. read more

This is a late post, but I came in here a couple months ago and been meaning to give them 5 stars. I had lost a screw in my glasses, and the nice girl up front a blonde gall maybe the receptionist but not sure, put one in and tightened everything up for me. They did this all with pleasure and sent me on my way. Highly recons them and will come here to get my next pair of glasses thank you. read more

Been here twice for eye exam and glasses. They have many many cute frames to choose from, form expensive to affordable. Love that. The office staff and optometrist was very nice, helpful and very informative. I would continue to go there for my eye services. read more

Dr was nice and the woman with the glasses was helpful but one of the chicks was standoffish and just act like customer are bothering her from chatting with her coworkers. When I was done and got my prescription I asked about the I guess you can say budget glasses, and she had look like "what now" on her face . Some people should not do customer service jobs. Next time I go to Costco vision instead lol read more

Just schedule an appointment and this place is super quick and easy. I walked in for my 9am appointment at 9:05 and I was out before 9:30! They have really great and friendly opticians who help get you prepared for the optometrists. Dr. Watanabe (female) was also very friendly and patient with me. I'm coming back here from now on. read more

Today was my first visit there. They were the closest provider with our new insurance plan and decided to give them a try. The staff was friendly and very busy helping customers yet I didn't feel igored. They were backed up a bit and they apologized for the wait (30 minutes past my appointment time) which is a nice touch. The eye exam was standard and had a nice human touch. Since there was such a big change in vision from my current prescription the optometrist took extra time with the exam and did a few steps new to me to make sure she could give me a clean bill of health. Which I got in the end. The selection of glasses and price points to chose from is astounding. If you can't find a pair you like, well you're to picky. I'll be back with my Oakley sunglasses for new lenses in a few weeks...I liked them that much. read more

The wait to be seen is absurd considering the staff. When they realize that you are not buying their overpriced glasses the courtesy flies right out the window. The old days of making big bucks on glasses are over so if they can't keep making that profit margin they send you packing, I guess. read more

I had scheduled two weeks in advance and taken time off of work for my appt. They had told me the appointment would take thirty minutes because I was on a tight schedule. When I arrived, I waited over ten minutes just to be checked in while the receptionist answered three calls and I just stood there. Finally someone came out to check me in and I reminded them of my tight schedule. They said I still had to do paperwork (why couldn't I have done that in the ten minutes I was waiting?) and wouldn't be out until fifteen minutes after the time I had been told. No one apologized for me just standing at the front desk for so long. I would have been late for my next appointment, so I left. read more

Decent place doctors are Amazing! Reason I gave them 4 stars was there's this receptionist that always seems to give a bit of an attitude she comes off very rude especially when you have a question... read more

Hands down best optometrist and staff around. We received our glasses really quickly. They really took the time with each of us. We love you plaza vision. read more

This facility was clean and the staff was extremely professional. Dr. Wantanabe was amazing. She's very patient, courteous and explains things thoroughly. I had a great experience, and would highly recommend her. read more

I love the selection of frames and brand names. The staff is very friendly, and the doctor is attentive. I look forward to my next visit because I'm already eyeing frames I want next time! read more

I just wanted to update my review, so technically 10 stars right? :) Anyways, I emailed them about something in regards to my visit last year and they quickly gave me a call right away when they returned from lunch. I called them again today to check into if I previously had an eye exam for glasses or just contacts done. I was willing to make an appointment but the lady assured me that Dr. Watanabe had both a contact eye exam and eye glass eye exam on file for me. She offered to even mail it to my house. Thank you guys for being so wonderful. read more

Great customer service! The doctors are friendly and they have an outstanding selection of glasses to choose from. Everyone spent time explaining things and it felt like they really cared. I will always come here :) read more

Worse customer care. I got the glasses with scraps and I told them to fix. They gave me after two weeks and fixed nothing. They said they couldn't fix it. Should I wear like this? read more

I have been seeing Dr. Watanabe and Dr. Alysa for years since they had their practice in City of Industry. Because they are so good, and always take such great care of me and my mom, I am following them to Monrovia even though I live in Orange County. read more

I needed a pair of computer glasses and and another pair for reading. Dr Watanabe was really he suggested transition bi focal glasses and helped me pick the frames. I love my new glass I can finally read menus in a restaurant. Thank you Dr Watanabe read more