I have been going to Plaza Vision Optometry for YEARS now and keep going back because of the kind…read moreand friendly staff and Dr. Watanabe both senior and his daughter Alysa! They also consistently have a great variety of glasses to select from as well. I want to also put out a special shout out to Mimi as she has assisted me with glasses selections over the years and she is incredibly patient, kind and really listens to you about what your looking for and is just so sweet and efficient! Thank you all for a great experience over the years!

By far the worst experience I've ever had at an optometry office…read more The doctors themselves were just "eh." I felt rushed during my exam. The staff was also not very welcoming or professional. They would stand around talking amongst themselves as if patients weren't even standing in front of them, and only acknowledge you when they were ready. The billing experience was by far the worst part. After my exam, I was left waiting for the biller to come speak with me. When she finally came out, she told me, "You don't have vision insurance. You have a discount rate. If you buy frames from us, your exam is only $25. If you don't, it's $95." I explained to her that I had specifically called the office before making my appointment because I had just gotten new vision insurance and wanted to make sure I found an office that accepted it. I had also printed my insurance card. When I made the appointment, I was told that they accepted my insurance and that my copay would be $25. After looking at my card, she said it looked like EyeMed or VSP but that she couldn't find me in the system. She then asked me to call my HR department or insurance company. So I did. I had an insurance representative on the phone and handed the phone to her. The biller told the representative that I didn't have coverage. The representative then confirmed that I had Spectera coverage. The biller responded, "That's all we need," and then turned around and told me, "There's the problem. You have Spectera and we don't take that." I explained again that I had called in advance specifically to confirm that they accepted my insurance and had been told that they did. I even asked her to spell the name of the insurance company because I had never heard of Spectera before. Her response was, "It's Spectera. I already told you the name. It's not my team's job to know the patient's coverage. It's the patient's job." I reminded her that I had done exactly that--I called ahead of time to verify my coverage, and I was given incorrect information by the office. Throughout this interaction, staff members in the background were smiling and smirking, which made an already uncomfortable situation even worse. The biller then told me, "Fine. You can pay $95, or just walk off clean, but you get no prescription. And good luck finding someone who takes your insurance because no one in the city of Monrovia takes it." That statement was especially frustrating because I later found that Spectera is accepted at LensCrafters and by multiple optometry offices in Duarte, Monrovia, and Arcadia. I completely understand that mistakes happen. What I have a problem with is the lack of accountability and professionalism when the mistake was made by the office after I had specifically called beforehand to verify my coverage. I even asked them to pull the recording of my original call to confirm what I had been told. I work in customer service myself, and I understand that difficult situations can happen. I am also a very patient person and rarely leave negative reviews. In fact, I sat with this, thought about it, and prayed about whether I should even leave this review. I ultimately decided to share my experience because I sincerely hope no one else has to experience what I did. This was, without a doubt, one of the worst customer service experiences I've ever had. The lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend this office based on my experience.

The Eye Shop has the most fantastic team I've ever worked with. Huge shoutout to Ben for being…read morepatient with me and answering all my questions over the phone and helping me out with the smallest of requests. The Eye Shop has always been my go-to because they value transparency and always find me the best deals even when it's not in their favor. I always feel secure going to them with my insurance questions and end up getting great deals that I wouldn't have known about. I have never had an issue with any of the staff and always leave feeling better than how I started. Thank you for being an amazing part of the Arcadia neighborhood.

I had a fantastic experience at The Eye Shop Optometry!! It is located on the Albertsons plaza…read more There's plenty of parking. Making an appointment was as easy as calling the optometry and giving them information on my insurance plan (where they are able to look it up and tell you the benefits). On the day of the appointment, I recommend coming early to fill out the intake form as a new patient and bringing your existing prescribed glasses. Afterwards, I took some quick check-in test before seeing the doctor. Dr. Nguyen did my eye exams and she was wonderful! She was thorough, explained everything in an easy to understand/detailed manner, gave really practical and actionable advice, and answered all the questions I had. The front desk folks, Ben and Raul, were also amazing!! They were super friendly, kind, and helpful throughout my visit. What I most appreciated was that they explained all the benefits of my insurance and shared their recommendations on what frames and lense features to choose given my benefits. In terms of frames, they carry name brands like Gucci, Fendi, Versace, Prada, Tom Ford, etc. Plenty to choose from. Overall, I couldn't have asked for a better optometry experience.

Great experience! Very easy to schedule appointments…read more The staff and doctors are top notch. Highly recommend.

I use to love this place few years ago but last 2 years it's been bad . The follow up is slow and…read moreafter exam they never have your contact trial sample and you have to wait 10 days to get that . I take my other kid to plaza vision and they always have the trial lenses after exam . I will not go back again to this location again . And the staff needs to be more friendly

I've had a wonderful experience at this optometrist's office. Rosie and Olivia at the front desk…read moreare always so welcoming, friendly, and helpful. They make you feel comfortable from the moment you walk in. Dr. O is very thorough, patient, and takes the time to make sure all your questions and concerns are addressed during the eye exam. You never feel rushed, and it's clear that she truly cares about her patients. I also really appreciate Rosie's follow-up. She is genuine, caring, and goes the extra mile to make sure her patients are taken care of. The entire staff provides excellent service, and I would definitely recommend this office to anyone looking for an eye doctor!

Dr. Kim and staff are wonderful. They are a pleasure to interact with and rely on year after year…read morefor excellent vision care. ​

What can I say. As an eyeglass wearer for half a century, I've seen a lot of these guys over the…read moreyears. My experience at Costco was pleasant, quick and I actually didn't want to leave. The office was intelligent, efficient and pleasant. The doctor was good, real good. If you were at Azusa Costco over a year ago, I think 2019, this doctor is different, and so is his office. Check him out. Edit: I had to go back with a small detail a week later; both the eyeglass counter and Dr. Ho and staff...they straightened me right out. Now, to find the DMV. Thank you Costco.

I usually like coming here but I probably will start looking elsewhere.. I came here 10 mins before…read moremy appt to check in but they made me wait an hour to get my eye exam. It looks like they favor walk ins over people who have eye appointments. Because why would I have my appt at 4 and then everyone else gets seen before me? Why send me a text message to confirm that I have my appt? Look, I will say that the staff seem nice and the doctor at the time was too (Dr. Ho was not in at the time), but waiting an hour past my appointment and not even being apologetic about it is unacceptable.

I came in with the goal to purchase sunglasses for an upcoming trip. Dr. Rosie Wong showed the…read morevarious selections that they had in store and gave me the space to explore and try them on. She was knowledgeable about the trends and types of sunglasses that suit low bridge noses, which was helpful for me. The sunglasses turned out to be more affordable because she found out that my insurance gives me a credit for non prescription glasses. I didn't know I had this perk. I'm grateful that she caught that benefit! Once I chose the sunglasses, she offered to do an eye exam. I rarely get my eyes examined because I don't have any eye concerns. However, the process was efficient and educational. The assistant did a couple initial tests on my eyes and made sure the equipment was cleaned before we began. After she completed the tests, Dr. Wong did additional tests to gather more data about the overall health of my eyes. It was fun to learn more about my eyesight. She was gentle, patient and very friendly. I liked how the technology was advanced and efficient. I'll definitely come back for an annual checkup!

My eyes were constantly bloodshot for a week and I booked an appointment here. Turns out I had a…read moremild eye infection and was cured a week later. Thank you!

Excellent experience from start to finish. The team treat you with so much care and make you feel…read morewelcome. They never rush your visit and take time to answer questions and ensure you're comfortable. The office is clean, pleasant, and well maintained. They also have a great variety of glasses to choose from, with options for different styles and budgets. Highly recommend!

Can honestly say I've never been impressed by a vision center in my 30+ years of life, until today…read more Walked in and was greeted with smiles and good vibes from every staff member I encountered. What really stood out to me was after my eye exam and eye photos; the optometrist explained everything to me in detail. They also carry a good selection of frames which are neatly displayed.

I highly recommend Dr. Hsu! After having a negative experience at another eye doctor's office, I…read morehad been putting off getting another eye exam. I'm so glad I found this office. The staff is genuinely friendly, welcoming, and kind. Dr. Hsu took the time to listen to my concerns, answered all of my questions, and made me feel comfortable throughout the entire visit. I never felt rushed, and it was clear that he truly cares about his patients. I'm extremely happy with the care I received and will definitely be returning for all of my future eye care needs. Thank you, Dr. Hsu and your wonderful staff!

My whole family came here recently and Doctor Tran was great. Our prescriptions were more on point…read morethan previous optometrist. For example, my husband prescription was too high from the last previous optometrist. My husband said he see clearer with the new prescription. We will recommend all our family and friends to ask for Dr. Tran. She is great!