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    LensCrafters

    3.7 (90 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Recommended Reviews - LensCrafters

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    Reviews With Photos

    Inside the main lobby
    Hannah S.

    I've been coming to this LensCrafters location off and on for some years now and it's mostly a pretty decent experience. I have VSP insurance and I find that they have good deals here on glasses and the contacts when paired with my benefits. I also have Kaiser insurance but still prefer to come here bc the selections, prices, and service are far superior. Dr Ly is very thorough. This last time I saw Dr. Kimura and he was very nice but not as thorough as Dr Ly. But I liked him. Usually I only come in for contacts but since it's been almost 10 years since I had new glasses I figured it was time for an update haha! I rarely wear my glasses bc I prefer the contacts but my frames were on their last legs and my prescription needed an update as well. They had a decent selection of modern, trendy, or even more traditional frames and I found a Burberry pair that I just loved - and the prices were surprisingly very reasonable - even for Burberry! I had been having some issues with the comfort of my previous brand of contacts and the contacts that Dr Kimura switched me to have been a huge improvement! I'm very pleased now that I've finally received all my contacts and my glasses. But getting my order was quite a challenge this time for some reason. They didn't have the trial contacts in stock during my exam so they had to be ordered for my fitting. After two weeks went by and me calling and calling to ask - no one could help me. So I went back in to find out what was going on since I was running out of contacts. They didn't have my trial lenses in yet so they gave me some to hold me over. Another week later and I finally get a call saying my trial lenses are in so I go to pick them up and lo and behold they're the SAME BRAND that they gave me to "hold me over" the week before - so either they had the lenses this whole time or they didn't give me the right ones or something - I went in to discuss with them and it's still a mystery. So the office is a tad disorganized and you really have to stay on top of them. But once all that got sorted out and I placed my final order, my contacts were shipped to my home in record time and my glasses came in much faster than expected. It all worked out in the end and the staff are always very friendly. They take walk ins but I highly recommend to make an appointment bc it's much faster. When it was time to finally place my order, the gentleman that went over all the options with me was very kind, patient, and knowledgeable- I feel like I had a good understanding of my insurance coverage and all the discounts and options etc. I'll definitely be a returning customer.

    Glasses

    Store manager Joey is rude, I called him to discuss a note that his employee Estevan left on my account to come back and get another pair of glasses because the pair that I spent so much money on including warranty are defective. Mind you the note that Estevan left did not give me a timeframe to come back and get the glasses. It did take me some time to come back, but since he didn't give me a timeframe, I wasn't worried as I hadn't had time. I was trying to talk to Estevan before I went into the store so I called a few times and I could never get a hold of him and they kept telling me that they would call me back. When I finally spoke to somebody they stated I had only two weeks to come back, but Estevan did not say that. The Manager Joey admitted that there was no note stating I only had two weeks to come back and that's when he started acting in such a condescending, rude way saying that I need to think about what is reasonable and 30 days is what is reasonable. He could only help me get a new pair of glasses if I dish out another $50. He ended the call by hanging up on me when I asked to speak to someone higher than him. This is not the first time I had gotten not so great customer service, but this was too much. I will never go back there again. In the picture included the glasses are really wide and they do not sit comfortably around my ears at all. I went in three times to have them tightened, paid another 50 to get a new pair under warranty hoping I simply received a bad pair, to end up with the same issue.

    Long gold screw
    Grace G.

    Really bummed coming to this lens crafters. I walk in a speak with a gentleman who was just sitting there not doing anything what so ever. I take in three pairs of glasses, all need to be adjusted and one that needs a screw. He tells me this is going to take 2 HOURS. I said two hours? I live 40 mins away. I cant wait that long. He said ok give me 30 mins. He takes my phone number to call me when they are done. After 40 min of shopping around in the same shopping center I head over to see if they are ready. And YES they were. He didn't even give me a call to let me know. I'm in a rush so I just quickly try on the glasses and leave. Once I get him I'm showing my husband my glasses and notice they are all very dirty and grimy. He didn't even bother to clean them. I have been a customer with them for 15 years and have never left dissatisfied!! They were so gross looking. Then I put on the pair that needed a screw and the original screw is silver, this man put a very long gold screw. I couldn't believe it! It is sticking out and you can see the screw when I put on my glasses. Like how did he think that was ok. I'm so disappointed! Every other time I went to lens crafters they always adjust them on the spot and make them look like new. He was an older gentleman, lean and wore glasses. He wasn't the most friendly person either. I will not be going back to this establishment.

    Lobby
    Marshie M.

    I really appreciate Dr. LY but I'm not of fan of the glasses, selection or full transparency. I feel like I'm there for hours and my receipt is very deceptive and confusing. Did I need anti reflective?

    Discounted frames at the back of the store (best deals here)

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    Page 1 of 3

    Ask the Community - LensCrafters

    Review Highlights - LensCrafters

    Jessica Ly was professorial, thorough and really took the time to ensure a proper exam.

    Mentioned in 5 reviews

    Read more highlights

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    The Eye Shop Optometry

    4.8(226 reviews)
    2.2 mi
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    I had a fantastic experience at The Eye Shop Optometry!! It is located on the Albertsons plaza…read more There's plenty of parking. Making an appointment was as easy as calling the optometry and giving them information on my insurance plan (where they are able to look it up and tell you the benefits). On the day of the appointment, I recommend coming early to fill out the intake form as a new patient and bringing your existing prescribed glasses. Afterwards, I took some quick check-in test before seeing the doctor. Dr. Nguyen did my eye exams and she was wonderful! She was thorough, explained everything in an easy to understand/detailed manner, gave really practical and actionable advice, and answered all the questions I had. The front desk folks, Ben and Raul, were also amazing!! They were super friendly, kind, and helpful throughout my visit. What I most appreciated was that they explained all the benefits of my insurance and shared their recommendations on what frames and lense features to choose given my benefits. In terms of frames, they carry name brands like Gucci, Fendi, Versace, Prada, Tom Ford, etc. Plenty to choose from. Overall, I couldn't have asked for a better optometry experience.

    respectfully do not go here. the lady at the front is so rude. They lie a lot!! The doctor is kind…read morebut the girls at the front are super problematic, i wish i read the reviews before coming here. So sad that places that are necessary for people are such horrible people. Took 2 months to get my glasses

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    Premier Vision Optometry - Prescription sunglasses

    Premier Vision Optometry

    4.6(121 reviews)
    1.2 mi
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    I went over 20 years of adult life without seeing an optometrist. I refuse to let anyone blow puffs…read moreinto my eyes. Ain't nobody poking my eyes! What for? I don't have eye problems!! Until I did. So glad I found Dr. Julie Oh. The facility is modern and well-equipped, but what really made the visit was Dr. Oh herself. She was thorough (given my two-decade gap, she covered everything). She even showed me the insides of my eyes and explained how they screen for things like high blood pressure and diabetes. This doctor is skilled, I'm telling you. She was not just in full control of my eyes, she was even messing around with my brain. Walls bent. Lines on the floor swayed. But all throughout she explained everything, was genuinely kind and patient, constantly telling me not to worry and that I was doing great. When I asked for short breaks, she was super understanding and gracious. I really liked that. Not once did I feel unsafe. No amount of tech beats genuine human kindness. One thing that really impressed me: when the computer results didn't seem right, she trusted her own expertise and switched to traditional methods. That kind of judgment and humility says a lot. Her assistants Olivia and Rosie were also great - professional, friendly, and happy to answer every question I had. The whole experience was far more tolerable than I'd imagined. Almost fun even. If you've been avoiding the optometrist like I was, Dr. Oh and this team has got you. Highly recommend!

    Highly recommend this office! Not only is it clean, but its staff is filled with compassionate and…read moreskilled doctors and technicians. Dr. Oh is amazing! She listened to my concerns and offered insightful advice. Booking an appointment is easy online or over the phone, and they accept walk-ins. There's usually minimal or no wait time, and they have a great selection of glasses, from more affordable pairs to more luxurious ones. Definitely coming back here for all of my future vision needs!

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    Lumen Optometric - Optical / Lumen Optometric

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    4.9(239 reviews)
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    Eric To, OD., FSLS is the best optometrist I've been to in a very long time. I recently switched…read morefrom Stein Optometry in Burbank to Lumen because Dr. To truly cares about his patients. The entire staff is amazing--super professional, the environment is very clean, and they have a beautiful, stylish selection of glasses. Dr. To recommended computer glasses for me, which had never been suggested during the years I went to Stein. I always felt my regular glasses were too strong when working close to my computer, since I sit pretty close to the screen and my nearsighted prescription made things uncomfortable at that distance. The computer glasses have made an incredible difference. I also switched to scleral contact lenses, and they've been a total game changer. My disposable contacts just don't compare--I used to experience some blurriness with them. Dr. To explained why that happens, and the staff walked me through how to properly care for the new lenses, including how to insert and remove them. I can't imagine going back to my old contacts now. The scleral lenses are extremely comfortable, stay in place, and are custom fit to my eyes. I highly recommend Dr. To.

    A few years ago, my old optometrist had an insurance change, and I was forced to find a new office…read more I decided to try Lumen because all the reviews said this place was amazing. They are! This optometrist office has the most professional and knowledgeable staff I've ever seen. Really, from the very first interaction in the lobby--they are thorough. It turned out this office was able to catch something other offices had missed. I was quickly referred to a specialist, which helped me care for my eyes. This is the best optometrist, period.

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    Lumen Optometric - Experience our comprehensive exams! They always conclude with a thorough education of your eyes and systemic health.

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    Golden Envision Optometry - Arcadia

    Golden Envision Optometry - Arcadia

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    We started our ortho-k rehab process with Golden Vision Arcadia back in April, and it has truly…read morebeen such an easy and positive journey. My daughter was previously with Kaiser, but moving her care here has been one of the best decisions we've made. She absolutely loves Dr. Amy Phan -- not only is she highly knowledgeable, but she is also warm, patient, and genuinely cares about her patients. That alone gave us so much confidence. On top of the great care, their pricing has been refreshingly reasonable compared to other places we looked at. As parents, we know how expensive vision care can get, and Golden Vision made the whole process feel accessible and fair without compromising on quality. A big part of our positive experience also came from Tiffany, who was incredibly friendly, patient, and approachable. Every interaction left us feeling reassured and supported, which really made the process stress-free. Overall, Golden Vision Arcadia has exceeded our expectations in every way -- from cost, to care, to the kindness of the staff. For any parent looking for quality ortho-k care with doctors and staff who truly go above and beyond, I can wholeheartedly recommend them.

    My daughter and I have been going to this Arcadia golden vision for more than 8 years and the…read morecustomer service her is incredible. Tiffany is always so helpful and kind. My daughter has been using Ortho K for more than 5 years which are overnight contacts and her vision has improved so much. Now she cannot wear them and her vision will still be good. I really recommend you to go here if you live in Arcadia, they are super friendly and so kind!

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    InFocus Vision Optometric Center - Front of office

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    4.7(51 reviews)
    1.0 mi
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    I have been bringing my boys here for 7 years now. They both wear glasses and contacts. Easy to…read moremake an appointment, good selection of glasses, and office staff is very helpful in explaining benefits with insurance, costs, etc. overall, has always been clean, organized and efficient. I recently took my daughter who does not currently wear glasses, but has developed some vision focusing symptoms and headaches. I was blown away by Doctors patience in understanding my daughter's concerns. Doctor is very knowledgeable and shows sincere concern to get down to the issue. She did a very thorough vision exam on her, while explaining the reasons for the, along the way. In the end, she was honest in suggesting other options are tried first before purchasing glasses. I appreciate businesses that are genuine about the well being of their patients, rather than making the money. A very knowledgeable and honest optometrist that I will continue sending my family too.

    My kids and I have had great experiences here with Dr. Shih. She takes the time to explain…read moreeverything, from my eye condition to prognosis for myself and my kids. I want to know the details and she makes it all understandable. She is thorough and patient. She gave me options for switching brands of soft contacts that work better for my high prescription and astigmatism. She is also super friendly with the kids and they are always giggling with her. Rosie is amazing as well.

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