This is the worst experience I've had with them. Came to pick up my glasses from a quick fix and my…read moreold lenses were scratched, as if someone pressed down on the them. The manager (Val?) who was doing the fixing adamantly denies scratching them and instead aggressively blamed me for bringing in "already scratched" glasses. She said she will not admit to scratching them because she doesn't want to pay for the new lenses. Understanding but suspicious. I've been a loyal customer for 5 years and this is the treatment I get Why weren't the glasses checked before the fixing and if they were scratched ( which they weren't cuz I would have ordered new ones) - why wasn't this reported to me by the office beforehand? What's making me more confident that she scratched them is that this is THE SECOND TIME this has happened. But last time the lenses were brand new, so they couldn't blame me and had to replace them. The manager also didn't want to give me a supervisor's number, acting as if there's no one else above her who can help me. Instead, another staff member provided me with one. Her rude and defensive behavior made it even more suspicious. I contacted the supervisor Tarsha to investigate and hopefully find a solution. She promised to call back but didn't. Waiting to heard back.

Dr. Andy Huynh is so patient, he explained to me everything about my dry eyes, and how to treat the…read moredryness. I highly recommend him.

I called to see if my new glasses were ready after two weeks waiting and they couldn't even find…read morethe order. WTF did I pay for? The female who answered the phone said she'd have someone call me back. I asked, "really? Someone needs to call me back to let me know if my glasses are there after two weeks? Can you tell me?" She said she can't locate the order. They are a total deer in the headlight, disorganized and never even informed me that they were not my usual eye center. I had to ask. I feel like they purchased my account from my previous Dr. They have a website that sends you through a horrifying loop of entering your personal information so they can send you an email link to enter your personal info yet again. Still not in. This sucks. My family and I are switching as soon as I get my glasses and find a new Dr. We shouldn't have to drive so far for such shotty service. Where o where did Randolph assoc go? The old receptionist was kinda curt, and abrasive, but at least she knew her stuff. The new staff actually think you work for them and there is no accountability. I had to ask the Dr to take a look at my coriodal melanoma (eye nevus) to see if it's getting any bigger. Then she said it's not a big concern but she'll take a look. I said if it's not a big concern can I stop getting it checked here and at the hospital regularly? She said, "Oh if it's checked regularly you should continue." WTH :(((( DON'T WALK... RUN FROM THIS PLACE!!

If you have Masshealth they treat you like crap and you're stupid. Place is a joke. If you don't…read morecall them to find out where your glasses are they don't tell you. I have two insurances. Personal and Masshealth. They told me I was eligible two separate times by two separate reps to come in I was due new ones on my personal insurance. I get in there and they order all these tests than say my personal insurance is no good oops I have to charge Masshealth! I ask how long she says four weeks. I call up now it's two months. So they frauded Masshealth than frauded me. When I call to say something the Dr Le treats me like dirt because I'm a "Masshealth client". Trash.

TLDR: staffs were nice but i feel like they were trying sell different contacts brands that did not…read morework for me. chose to come here because i saw all of the positive reviews. my experience unfortunately was just okay. i came for glasses and contact exam. staffs and doctor was nice. everything went smoothly. they gave me some trial contacts and i paid for my exam. i noticed that they did not give me my prescription and i had to ask them for it. they only printed my glasses but not my contacts because i was on a "trial" period. it was an odd response. my old monthly contacts work just fine but they kept insisting that the dailies were better. regardless i would have preferred to still have my monthly contact subscription that i paid for. and if the dailies work out then print me that later. but i just went on with my life since i still had some monthly in stock so anyways i tried the dailies for a week and it was okay for me. i asked them how much for a year's worth of supply and it cost 2-3x more than my monthly. i obviously prefer the monthly that was already working fine for me. even if you throw in some contact solutions bottles that i can get at a discount, it comes in much lower than the dailies. i asked them to just give me a prescription for my monthly contacts that i was already using. they insisted i try another upgraded version of my current contacts. so i had to drive all the way over to pick up another trial. after a few days of using it, my eyes was hurting at the end of the day and was watery when i was driving at night. this upgraded monthly clearly did not work out so i once again just asked for my previous brand that i have been using for over 5 year after a few emails with no responses, i made a phone call and they finally sent me my original contacts that i was already using before hand overall was just a painful process, required a lot of driving back and forth, phone calls and coordination before i can just get my prescription that i have already paid for

I thought this was my eye dr's. I thought this was the place where I could visit my dr year after…read moreyear. Third year, third doctor for the exam last year. The new one decided I needed prism, and since then my eyes seem worse than ever. Also the exam seemed very very quick compared to past exams (like for the past dozen years or so). Everything seemed like an add on too, I am just not happy here and since there's a place in every town (and at BJ's) I am going to have to move on. Sigh.

I have used their services both with replacement lenses for my frames and examination for…read moreprescription. They have always been courteous and professional. Never unkind or abrupt with me or anyone else in their business. Would recommend them.

Horribly rude staff. I called 3 times and they hung up on me every time until the 4th time I got…read morethrough. Rude person on the phone when I finally spoke to someone. They don't care or want your business. Go somewhere else. Plenty of other eyewear shops to go to.

This is a great place to go for eye exams and new glasses. Dr Patel is very nice and thorough…read more Also, Merrill is knowledgeable and very helpful. The experience went well in every way and I was in and out with my new glasses ordered in no time. Make sure to make an appointment online through the website first as it does get busy and it's a small place with one doctor for the eye exams and one or two support staff to help with the lenses and frames, etc. Very happy!!!

I had purchased my glasses at the everett location but stopped in here after my sister's dog chewed…read moreon my glasses. Dave and Leon were kind enough to help and I am so appreciative. Dave worked his magic on my glasses and they are as good as new. Dave was very meticulous and did an impeccable job. Both Dave and Leon have great customer service skills. I will definitely be back if I'm in need of a new pair of glasses! I also just want to note, that I've had such a good experience at target optical in both everett and stoughton locations thus far.

Very rude staff. Wouldn't give a quote over the phone even though I had all the information they…read moreneeded as well as my insurance information. They wanted me to come into the store to use a high pressure sales tactic and waste my time. Do not go to this company, plenty of other eyewear companies out there to go to.

Wanted to write a newer review. Dr. Tchao is amazing! I drive all the way from the Worcester area…read moreto see her every year.

The best! Honest, trustworthy, does not try to sell me something i don't want/need. CE Optical…read morestands behind their product. Period! I have bern seeing CE Optical for 40 years for all my vision needs.

Great experience with C.E. Optical. I was delighted to become aware of the fact the C.E. Optical…read more(Craig) is second generation. I came in for replacement lenses in my Randoph frames and experienced impeccable, friendly, professional service. The work was accomplished on time and the result was perfect. I highly recommend C.E. Optical as doing business locally and local owned is always better! Thank-You Craig!

TLC Eyewear is hands down, the best eyeglass store I've ever been to not only due to the fantastic…read morecollection of frames, but also because of the amazing customer service. Jenna, Dave and Tricia are truly a pleasure to work with. I've referred seven people there and every one of them has had a great experience. Even when there is a problem that is not their fault, they go above and beyond to make their customers happy. Also, their prices are very reasonable. I cannot recommend them enough.

Always a great experience getting new glasses here. The staff are kind and knowledgeable in…read moreassisting with finding what looks best and is priced best for each individual. They will take the time to help you find what is perfect for you. The store is cozy and has a great selection of glasses. Definitely recommend checking them out of you are in need of new glasses or contacts.

I stopped in to get my sunglasses fixed - one of the screws had come out. The staff was very…read morefriendly and helpful, and they took care of it immediately. I would definitely recommend and will be coming back!!

Dr Moderno is one of a kind, so professional and thorough in his job and explains everything. Truly…read morewants you to have the best lenses possible. Also the staff are wonderful to help with getting you set up with a pair of glasses and can always return for a tune up free of charge when needed.

Such a friendly and helpful staff. Prices are comparable and reasonable. Special shout-out to…read moreMichelle, who was more than friendly, helpful and very patient with my 87 year old sister in answering her questions and assuring that all her new glasses fit properly and made my sister feel very comfortable. All customer service personnel should treat customers like Michelle does. Thank you.

This costco optical has high quality and much less expensive prices than competitors on the south…read moreshore and boston. For the same price range frame and bifocal with a line lenses, 10 other opticians were literally 50% to 250% more. The selection of frames is wide and the personalized service is wonderful with helpful staff. Located inside the Avon Costco, you may or you may not have to be a member to buy glasses here. I am not sure. Plenty of free parking in a huge parking lot. We drove from Boston to buy prescription glasses here and saved $100+.