I thought this was my eye dr's. I thought this was the place where I could visit my dr year after year. Third year, third doctor for the exam last year. The new one decided I needed prism, and since then my eyes seem worse than ever. Also the exam seemed very very quick compared to past exams (like for the past dozen years or so). Everything seemed like an add on too, I am just not happy here and since there's a place in every town (and at BJ's) I am going to have to move on. Sigh. read more

I will never come here AGAIN! I had an appointment at 7:15 am. I got there 7:30 am, would have gotten there earlier if it wasn't for the snow weather. My car was frozen and had to defrost which messed me up. So I got there and was told to be seated and that they would call me up when ready to assist me. They were too busy chatting amongst each other at the front desk. So 5 minutes later, I'm finally called up to check in. Then the rude lady at the front desk says "your appointment was at 7:15?" I then say yes, she then goes on to say "sorry we can't take you because there's a 5 - 10 minute grace period" in the rudest tone ever. I'm confused because I was never notified of this grace period and they took so long to check me in which I'm sure added 5 minutes to my arrival time. So then I try to explain to them that my car was frozen and I got here 15 minutes which is 5 minutes over the grace period. They then say no. I was so upset because no patient was inside there, I was the only patient there. So I pointed that out to them and they said it doesn't matter and their patients will come after. So I walked out after I was given an attitude and rude behavior, and told them to not even bother rescheduling my appointment and I will never return there. When I got back to my car, I had to wait for my car to defrost again. As I waited for like 15 minutes, I did not see any patients come in. No one showed up for 7:20 am, 7:30 am, 7:45 am What a joke of an establishment! read more

I have been coming here for years. The staff are consistantly wonderful. They are efficient and patient. Thank you all for taking care of my eyes. read more

TLDR: staffs were nice but i feel like they were trying sell different contacts brands that did not work for me. chose to come here because i saw all of the positive reviews. my experience unfortunately was just okay. i came for glasses and contact exam. staffs and doctor was nice. everything went smoothly. they gave me some trial contacts and i paid for my exam. i noticed that they did not give me my prescription and i had to ask them for it. they only printed my glasses but not my contacts because i was on a "trial" period. it was an odd response. my old monthly contacts work just fine but they kept insisting that the dailies were better. regardless i would have preferred to still have my monthly contact subscription that i paid for. and if the dailies work out then print me that later. but i just went on with my life since i still had some monthly in stock so anyways i tried the dailies for a week and it was okay for me. i asked them how much for a year's worth of supply and it cost 2-3x more than my monthly. i obviously prefer the monthly that was already working fine for me. even if you throw in some contact solutions bottles that i can get at a discount, it comes in much lower than the dailies. i asked them to just give me a prescription for my monthly contacts that i was already using. they insisted i try another upgraded version of my current contacts. so i had to drive all the way over to pick up another trial. after a few days of using it, my eyes was hurting at the end of the day and was watery when i was driving at night. this upgraded monthly clearly did not work out so i once again just asked for my previous brand that i have been using for over 5 year after a few emails with no responses, i made a phone call and they finally sent me my original contacts that i was already using before hand overall was just a painful process, required a lot of driving back and forth, phone calls and coordination before i can just get my prescription that i have already paid for read more

Beware of the five star reviews chances are they're probably not real. The place was rundown. Air-conditioning barely works in the "shop". The location itself looks like a demilitarized zone. read more

Came here for a simple frame adjustment and left with a broken frame and a bad taste in my mouth. They gave me the run around for weeks and ultimately refused to replace the frames. They're extremely unprofessional. I suspect that they broke the frames intentionally to get me to buy new glasswith them. Stay away from this shady business. And no the frames were not old or brittle. I had used the same model of frames in a different color for 2 and a half years without any issues and the ones in question weren't even 6 months old. And just because retailers mark up the price of the same frames 10x does not mean the quality of the less expensive frames are poor. I've never had an issue with frame quality when I've purchased online. You need to re-train your associates on how to adjust frames and on professionalism. read more

I took a star away for front desk encounter. When I called to make my appt, I mentioned I had 2 insurances and to bill my insurance separately (routine and contact fitting). I mentioned it again when I arrived and was told that "yes, it's doable". Then when I checked out I was charged incorrectly. I had to ask again for them to check my insurance... luckily it was not an issue. I'm glad I asked because I would have been charged more. Make sure to sure your benefit (speaking from someone who works for an health insurance company!). Everything else was great. Dr. F is nice and friendly. The space look clean-- due to COVID, the doors are locked and they allow only a certain amount of patients in at a time which is nice and safe. read more

Great place! I went there to get my prescription and new glasses. They are still practicing preventive covid procedures which is great. Their customer service was good as well especially in my case that I rescheduled 100 times before going. After I got my glasses I thought the prescription was bad and they happily rechecked my eyes and glasses. Over all good experience especially with a difficult customer like me read more

Friendly, kind and extremely personable! Highly recommend!!!! Awesome selection of eyewear!!!!

I recently moved to Randolph and took to Yelp looking for a reputable Eye doctor. Eyes on Randolph jumped out at me because of its location- less than a mile from my home- perfect! Not only did they get me in for a visit within the same week, but if I was willing they would have fit me in same day! When I went in for my visit, I was pressed for time, but they quickly got me checked in and within 10 minutes I saw Dr. Feucht. I hadn't been for an eye exam for about 3 yrs, so I expected the appointment to take a decent amount of time however I was pleasantly surprised by the new technology Dr. Feucht used making my visit efficient but thorough. With the equipment he used, no annoying air puffs in the eyes or dilating the pupils, it was amazing! They had a great selection of frames that are decently priced and they really knew all the ins and out of the insurance coverage I have. I had an exam and chose frames all in under an hour and I wasn't rushed at all. Great experience here at Eyes on Randolph- I highly recommend considering them for your next eye exam. read more

Great practice for the whole family! The staff is very friendly and welcoming and Dr. Feucht is wonderful (haven't met the other doctor yet but I am sure he is great as well). This place has been in Randolph for many years (I went here as a child and am now bringing my children) and I'm glad to see that it has been taken over by a competent team. read more

I have had a few bad experiences at the "big guy" stores. I was very happy with the service and professionalism of Eyes on Randolph. They were not pushy and took the time to listen to my case. This is the 4th time I have gone back and I have brought my whole family here now. They are very fixable and work with you. I would highly recommend this place. read more

I have been bringing my daughter here for years and have always had excellent c/s so much so that I am now switching to this place from another practice in Randolph. This place is closer for me as well. Part of me does not want to leave such a great review so I can keep it as my own secret favorite place! Thank you Dr. Nicholas Feucht so much for quickly taking my daughter today without an appointment!!! read more

Zero star. Just awful. The manager Sonia is extremely argumentative, rude and very unprofessional! When we asked for one of the owners, She refused several times. They really need new staff in that office! Until than take your business elsewhere. Where you are appreciated ! No referrals and will let community know about this awful experience. read more

On tomorrow, 9-11-2021 I had an appointment for getting eye drops on a Saturday and it was made months ago and the doctor's office called me today on 9-10-2021 at roughly noon to cancel my appointment. And they were like the doctors not in tomorrow and I was like you didn't mention that the doctor would not be in on the day of my appointment when I made the appointment. They call me literally the day before the appointment less than 24 hours to tell me the doctor is not in the day your appointment and it has been canceled. I said well can I come in today and they're like no. So if you plan on making an appointment at this facility make sure that you talk to the doctor first to make sure the doctor will actually be there because otherwise you'll be stuck out in the cold like me with no appointment and nobody cares because it's just one other person that they canceled an appointment for and no one cares. Good luck and take your chances with that. read more

Fantastic practice with a friendly and courteous staff and very patient and knowledgeable doctors! I went there recently for an eye exam and was warmly greeted by the staff and was helped with all of my questions and concerns in a way that made the process feel like a breeze! The interaction with the doctor was great as well and I felt well taken care of through the entire appointment. They also have a wide variety of glasses to choose from and I was thoroughly impressed with the number of options and attractive pricing on all of them. I will without a doubt be heading back for my next check-up with them and will be bringing my family here as well! If you are looking for your next Optometrist/Optical place, look no further in my opinion! read more

I had a great first visit to Eyes on Randolph today. I'm so glad I chose Eyes on Randolph. Making an appointment was easy and I spoke to a few people on the phone, all of whom were very pleasant. All staff in the office tonight including Dr. Saini and Jocelyn were wonderful. I appreciated how thorough Dr. Saini and Jocelyn were -- explaining everything and answering my many questions. I also appreciated the staff at the front desk who helped me with forms and with my questions (I'm sorry I don't remember their names!). Thank you all. I highly recommend Eyes on Randolph! read more

If your looking for a great eye doctor look no further than Eyes on Randolph. The front desk lady was extremely nice, they took me in without a long wait. I had a thorough exam. The doctor was nice and seemed personable. Decent selection of glasses at extremely reasonable prices. I highly recommend this place. I'll definitely be back!! read more