I am extremely disappointed with my recent experience at the Target Optical in Stoughton, MA. I had an appointment scheduled for February 15th at 10:00 am, booked over a year in advance. About three weeks prior, I received a confirmation email requiring me to verify or cancel the appointment. This is where the problems began.
Despite numerous attempts, I was unable to confirm my appointment. The online system showed the time slot as unavailable. I called the number provided in the email and on a follow-up postcard approximately 15 times over two weeks, but it consistently went straight to a full voicemail. I also checked the website multiple times for a solution, but to no avail. Unfortunately, the Stoughton location is too far for me to visit in person.
On the day of my appointment, I arrived promptly at 10:00 am. The front desk staff informed me that I did not have an appointment, blaming me for the lack of confirmation. While the manager, Sherill Fortune, attempted to rectify the situation, a staff member overruled her and seated another patient. To add insult to injury, the doctor arrived 20 minutes late and proceeded to see a different patient first. After waiting an additional 30 minutes, I finally saw the doctor, who also blamed me for the confirmation issue. When I explained the difficulty I had reaching them due to the full voicemail and the unresponsive online system, the doctor claimed that the contact information they provided was incorrect. At that point, I had to explicitly ask the doctor to stop placing blame on me.
The entire experience was marked by exceptionally poor customer service. The only positive interaction I had was with the manager, Sherill Fortune, who genuinely tried to help. It is unacceptable that Target Optical provided incorrect contact information and then blamed the customer for being unable to confirm their appointment. I would strongly advise anyone considering Target Optical in Stoughton to proceed with extreme caution. read more