Very rude staff. Wouldn't give a quote over the phone even though I had all the information they needed as well as my insurance information. They wanted me to come into the store to use a high pressure sales tactic and waste my time. Do not go to this company, plenty of other eyewear companies out there to go to. read more

Wanted to write a newer review. Dr. Tchao is amazing! I drive all the way from the Worcester area to see her every year.

The Doctors are okay, however the staff members are very rude and not pleasant at all to deal with. None of them seem as if they like their jobs or want to be there. Find a new job or profession perhaps. We will be looking for a new ophthalmologist. read more

I am very happy with Blue Hills Eye. The Dr's are very thorough and answer all questions. Would highly recommend.

After an ENTIRE YEAR of harassment by Jodi, who claimed three or four times that I was never a patient at the Furnace Brook Parkway office of jamie delugan, and that office verified ALL THREE TIMES that I was a patient and that I have ALWAYS worn B&L SofLens, now they are flat out DENYING ANY contacts for my Left Eye and only allowing me to get 60 contacts for my Right Eye. NOTE: they are claiming that my prescription "EXPIRED" (past tense) on 2/20/21, which is still SEVEN days away as I write this on 2/13, and they wrote this message on 2/12, at the end of the day, in order to drag this closer to the actual expiration date of 2/20. I will be reporting this to the State Medical Board and EXPECT this pathetic office to get some kind of sanction! I WILL cost them ten time more money than they have cost me! I WILL NOT rest until they PAY for STEALING $200 in contact lens fitting fees, which they have NOT PERFORMED!!!!! Please see the attached MEDICAL document that they sent to 1800CONTACTS! The folks at 1800CONTACTS are AWESOME! Not only are they going to send me these 60 days of contacts that this pathetic jamie delugan is "ALLOWING" me, but they are sending them OVERNIGHT, because they ACTUALLY CARE ABOUT MY EYES! jamie delugan KNOWS that I am wearing DAILY contacts for MONTHS at a time, in order to bridge the gap between my last supply running out and the samples he gave me a YEAR ago! delugan thinks it is FUNNY to cause me this HARM to my EYES! DO NOT go to this CRIMINAL and THIEF, unless of course you LIKE having. your "doctor" do HARM to your eyes!!!! read more

Blue Hills Eye Associates - Note the DATE of 2/12/21 of this LEGAL DOCUMENT sent to 1800CONTACTS stating expiration of prescription on 2/20/21! - Optometrists Near Me - Braintree, Massachusetts

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I sometimes get nervous when going to new "doctors" (of all sorts). I previously went to Dr.Heron at Lenscrafters at the south shore plaza. He is awesome but my insurance does not help me much to see him. So now i am going to Blue Hills Eye Associates. They are super nice and very helpful. My insurance covers an eye apt every other year and $100 towards glasses. Blue HIlls Eye Assoc. was great because they offer a lot of different styles of frames at decent prices and they also gave my 10% off anything that i was paying out of pocket after insurance. They seem like they want to help you afford good eye care and they arent pushy with the sales of frames (i didnt feel like i was being asked to purchase anything higher priced than whatever my comfort level and wallet allowed for). Ill be back! read more

I would not recommend Blue Hill Eye Associates. The Doctors are great but the receptionists are rude and difficult to work with. They refused to send or mail over my prescription which is regular protocol for some reason. When I had the time to go there, they handed me a prescription without asking for my I.D. which is a HIPPA violation. read more

I should have read the reviews... First, my name was spelled wrong as BARD instead of BARB. Then they did not charge me the right co-pay leaving a small balance. They did not update my address in their system so I have not been able to order online. I went in person today to have my address changed and get a paper version of my RX. I get home, and the address was NOT changed on the RX but was on another receipt. I sent it anyways and the company called me to tell me that they forgot to list the base curve, and they don't recognize the product that is listed which just says "cdat". If they were professionals in this business, they would know what to list for a product. They would know you do not leave off base curve if they write prescriptions on a regular basis, and they would have changed my address in all areas as I went in person to have this done. Now I have to take more time to go back AGAIN to get all of this rectified. Save yourself your time and money (the contact lens prices are much more $$$$ here than you can get online with free 2 day shipping) BUYER BEWARE. According to the FTC, it is Federal law that an Eye Dr. provide you with your full prescription for Contacts and /or Glasses. The Federal Trade Commission enforces the Eyeglass Rule. It requires eye doctors -- ophthalmologists and optometrists -- to give patients a copy of their prescription as soon as the exam is completed - whether you ask for it or not. You can Google FTC Eyeglass law and see this "When do I need to provide the prescription? You are required to provide a patient with a copy of the prescription immediately after the eye examination is completed. Can I charge a fee for the prescription? No. You can't require patients to pay an extra fee, or buy eyeglasses or contact lenses in exchange for the prescription. You also can't require a patient to make a purchase from you in order to get an eye exam. You can charge for the eye exam. However, the only way you can require a patient to pay for the eye exam or evaluation before giving them a copy of their prescription is if you require immediate payment from all eye exam patients. You may charge an additional fee for verifying eyeglasses dispensed by another seller, but the fee may only be charged when the verification is performed. Can I ask a patient to waive or disclaim liability? No. You cannot provide a notice waiving or disclaiming liability, or require the patient to sign a waiver or release, as a condition of releasing the prescription to the patient. Are there any exceptions to the Rule? The Eyeglass Rule does not apply to ophthalmologists or optometrists employed by any Federal, State or local government entity." BUYER BEWARE. read more

I've been going to Blue Hills Eye Associates for years and I love them! Dr. DeLugan always leaves me with having had a great experience. He's a great doctor with a great personality. I recommended him to my sister a couple of years ago and she said that she wished she had listened to me sooner. read more

It may sound weird to say you love your eye doctor, but hate eye exams. But such is life, or at least mine. I was referred to Dr. DeLugan by my Primary Care Physician, who assured me that he was the best (and in fact, my PCP visits Dr. DeLugan for HIS eye exams) - that was enough to convince me. I've now been going to Blue Hills Eye Associates for 4 years, and have seen both Dr. DeLugan and Dr. Thurm at different times depending on schedules. I absolutely love this place. The doctors are not only thorough and knowledgeable, but they always remember you (even if you just visit for annual appointments), they are super friendly and there just really isn't anything not to like about the whole experience. Except all the bright lights in your eyes. Those really suck. read more

Very rude and poor quality service. You would think that they would treat you better after spending over $500 recently in eyeglasses and over thousands in dollars over the past years? To start with, when I arrived at their office, they tell me rudely to "Sit down and wait", not "Please sit down and wait." Then after a log wait, I finally get my eyeglasses. They had promised me earlier at a previous visit that they would also show me samples of some eyeglasses accessories that they were selling. They lied. They ddin't have any samples. Then after I inquired about it, they were very rude. Why would I want to continue supporting a business that treats me this way after I have spent thousands of dollars in total? I'm not coming back anymore. read more

Avoid...dishonest business practices to say the least. This place will try and push for unnecessary follow ups. Also, will quote one price on glasses and say your insurance will partially cover a portion then send you a bill. Also will give false information on rebates just to get you to buy from them. Their are plenty of good Eye Doctors that are eye doctors not interested i When I requested my prescription they also altered it. I had to have my new Dr. demand a actual one. This is a low life behind the times operation. I could bring criminal charges against the person the drew a line through the Dr. Signature section when I requested a copy. This apparently is standard operating procedure there at Blue Hills Eye Associates. read more

I live in Cambridge but it's worth the drive to go to Blue Hills. I've been coming here for a few years and have seen Doctors Delugan and Landerville during this time and both have been extremely friendly and professional. Also, I'm one of those people who waits until the last minute to re-order contact lenses, usually past the expiration date with prescriptions. This has happened a couple of times, and the staff here has been great about scrounging up some lenses to hold me over until I get my new ones. This is exemplary service, in my opinion read more

I called today because of the reviews I read on here. Girl on the phone "Are you a former customer" ? Me "No". Girl on phone "can I have your last name ? Can I have your first name ?, can I have your social security " ? Me "No to the social security" Girl "I thought you said you were a customer here" ? Me "No" I then ask her if I could set up an eye appointment. Girl " What would be a good day or time for you" ? Me "Any time next week is good" Girl " Oh no, we don't have any openings till at least the 20th". Me "The 20th !, that's almost 2 weeks away, your booked every day and time until the 20th ? Today is the 8th ! I told her no thanks and ended the call. read more

Worst service. Rude staff. Ruder eye docs. IThe doc I had worked there less than a year and was out- I should have taken it as a sign. I needed to speak to someone about my insurance benefits, and I watched the girl be so rude to the older man before me. She talked down to him as if he were a child! She then didnt hold back for me either- spoke to me as if I were a moron for needing clarification on how much items cost. I was finally pushed over the top when Dr. Thurm told me it was illegal for me to purchase contacts when my prescription was within a week of expiring. But he was willing to "cut me a deal" if I purchased a box from him directly, and set up a new eye appointment. Shady. I took my prescription elsewhere and had no problem purchasing the boxes of contacts that I needed for my trip. Apparently other eye shops know this place for having a reputation of being rude and difficult. If there were a negative star, I would pick that one- don't waste your time here! read more

I freaking heart this place. The doctors have great sense of humors and know what they're doing. The girls who work in the optical department are amazing. In fact, Jody has helped me pick out two radical pairs of specs that always get compliments from others. Seriously, she hasn't steered me wrong yet. They have a great selection of frames and pretty decent prices compared to other places in the area. I highly recommend! read more

First off, the Optometrist side gets an A++. Dr Delugan is fantastic, and I can't recommend him enough - if this review were just about him, this would be a 5-stars. Regarding Blue Hills Optical (same office; not sure if they're all one business), unfortunately, my experience has been less than stellar. Everyone is very nice and professional, and the product is great; but it is taking FOREVER for my glasses to actually arrive - and for north of $500, that seems a little crazy, especially when Lens Crafters turns around glasses in an hour. So, to sum up: Optometrists are great. For glasses, product is great and people are knowledgeable and professional. But whoever actually puts the glasses together and ships them back to you? They should get canned. Yes, it's solid work, but there's no excuse in this day and age for it to take over TWO WEEKS for a more or less regular pair of glasses to get get turned around and delivered. read more

I had my appt with Dr. Thurm and he was great. Very personable and answered all my questions. The front desk staff was nice too. Didn't wait long at all for my appointment either! The cost of contacts was a little high but they are good quality - plus, free shipping to my door. Can't beat that! read more

I've been seeing Dr. DeLugan here since I first got glasses, so probably 20 years or so. He has always been very professional and friendly, and remembers me even when I go two years between visits. He fit me for my first pair of contact lenses when I was young, and I remember he was very good at showing me how to put them in and care for them. It's always been easy to get an appointment at a time that works for me, whether that's evening or morning. I highly recommend his practice. read more

While the optometrists and ophthalmologist in this office provide excellent care, the administrative staff (front desk) doesn't. Some of them are discourteous and seem to be annoyed by questions. read more

Love the staff. Love the doctors. Impressive service. I lost my left contact. Called to ask for a replacement. I had bad cell service and lost the call. They not only tracked down my number and called me back, they gave me the left replacement for free! All less than an hour from my first call! read more

The doctors are really good. But don't buy your contacts from here. They are way more expensive than other places. You will save lot of money if you buy your contacts online. You don't even get the full rebate which they might have told you. read more

Would highly recommend this practice. Dr. DeLugan is excellent, thorough, easy to talk to. Good selection of frames, nice setting. At end of Wood Road...hopefully the potholes have been filled in by now. read more

I stopped in here to get a pair of glasses since I had a written eye glass prescription and about 20 minutes to kill before my daughter's appointment in the same building. The staff was very friendly and polite. I gave them my insurance information, left for my daughter's appointment and came back afterward. They had all of my insurance coverage information ready for me when I returned. They chatted with my kids while I looked at glasses. The whole process was very quick and they were very accomodating. The best part.....two days later they called that my glasses were in. I'll definitely be back here when it's time for an eye exam! read more

I have been going to BHEA for a few years, they were recommended to me by my sister. I was hesitant since I live in JP and its a hike but decided to try it. LOVE!!!! Starting with the ladies at the front desk who i find to be not only professional but very welcoming and helpful. I'm very surprised to read not everyone had that experience. We all have a bad day now and then so I guess i'll assume thats what it was. The Dr i see is amazing! The selection of glasses is always great and Jody has the amazing ability to take one look at you and fit you with glasses that flatter you. I always get compliments on the choices she's made. Although glasses are sooo expensive these days, they always give me a discount which takes a bit of the sting out. I'm actually going there today to pick up my new glasses and can't wait! read more