I was so glad to be able to get an appt on short notice. It's unfortunate that insurance doesn't cover contact lenses or exam sinc considered cosmetic. I was able to do that here at a reasonable price compared to most other places. They were friendly & helpful, did the exam, & didn't take too much time at all. I do find it weird they have machines out in the open next to where people are checking in & out though. Seems like that should be in a separate room. Other than that check it out. read more

beautiful store with enormous selection. excellent and helpful staff. fixed my glasses quickly. highly recommend.

I love Boston. I works on 1676Dorchester Avenue. They are wonderful very friendly business very pleasant top quality, and glasses exam so if you ever get a go to Boston on 1676Dorchester Avenue I wouldn't ask for no better place to have my eyes done pick out glasses that works for me and can work for you yours truly Lourora Herbert read more

Boston Eyeworks - Eyewear & Opticians Near Me - Dorchester, Massachusetts

Believe the bad reviews on here and run from this place. I have never received such terrible customer service. Rude, condescending, unhelpful, unfriendly. They will argue with you and blame you for their own mistakes and unprofessionalism. Not only did they mix up my two glasses prescriptions (reading vs. distance) for which I had to wait an additional month for to be re-made (due to their mistake for which they did not apologize for), they also gave me attitude when I brought it to their attention that my contact lenses prescription was written for lenses I have never worn (nor did I ask the doctor for) and had to be corrected before I could order contacts at another business (which I never had a problem with in the past). I was basically hung up on by the male customer service person. I am horrified with how I've been treated here and will never return. read more

I love to support local business but they make it really hard to support them. Seems like they make it difficult for you or don't want to give you printed prescription. My family goes here but none of us have anything good to say to be honest. read more

Believe all of the bad reviews and save yourself some time wasted and find a different place. Scheduled an appointment for today friday 330pm (3/10), i arrive a little early to check in and i am told i dont have an appointment... drove 50mins in traffic, thanks read more

Completely helped me out in a jam. I came into Boston from out of town for a funeral and forgot to pack my contacts. I called to see if they could assist me in providing some temporary lenses to get the through a couple of days. Not only did Fong help me, he gave me 10 days of samples at NO charge. In a time where customer service and common courtesy is at a minimum, the entire staff here helped me out in a bind. Thank you! read more

It's unfortunate that I have to stop going here... Been coming to this establishment for as long as I could remember. The last one was horrible. Dr. Tu is great, it was mostly the reception that turn me off. I usually get my routine check-up here and also purchase my glasses. This time however I got my frame somewhere else, but still wanted to get the lenses here. After my consultation, I asked the gentlemen in the front if I could go purchase my lenses there. He said no problem. He proceeded to ask me typical questions such as "single vision, do you nee UV". I said it's my daily wear so just anything standards. He calculated everything and gave me the total. To my shock it was a lot of than I expected, considering it was only for lenses. (routine check-up was covered by my insurance) I asked for a detailed receipt since I didn't want to cost a big commotion. I called my insurance and to my shock, they do cover some part of the lense, but the store charge me full price! I called the next day to let them know, but the gentleman was adamant that the insurance doesn't cover parts. He said even if they honored it, I would only be saving $10. I send my insurance to a friend that's an optician in another state who told me that I should be saving more than that. I went into the store and showed them the breakdown that my insurance send me, but they refuse to even take it into consideration. I got my frames back and just left. I told them that I was very disappointed and the guy said "okay, leave." I'm sorry, but this is not how you treat your clients. They need to be properly trained. Additionally, when I called them to clarify my charges I was put on hold 4 times and was passed around to countless receptionists that I had to keep repeating my story. read more

What's going on with the service at this office? Are they still open? Is there no staff? Why is it so hard to make an appointment? These are the questions going through my head. Can't reach anyone most of the time during business hours and got transfered to a full voicemail box. When I do reach someone I was asked to hold and left waiting for over 15 minutes and to have the call hung up. I do understand it can get busy sometimes but if you can't help a customer right then at least have the courtesy to take a call back number. From what I see the front staff here are very lacking and it's a shame for the business. read more

Had a appointment at 9:30am and waiting for Doctor until 10:10am. Staff is not friendly and the service is not professional. Not recommended to friends and family. read more

The ophthalmologist is amazing however the receptionist, KIMMY HAS TERRIBLE CUSTOMER SERVICE. She does not know how to communicate properly with patients and she's very CONDESCENDING AND CONFRONTATIONAL. As someone who is supposed to keep the patients, she has surely run off a lot. After attending this office for 10+ years I've noticed that a lot of the patients are either non-English speaking or do not have the necessities to speak up for their health. Considering this, it's scary that KIMMY is the gatekeeper of this office as I could only imagine how poorly she treats them. Her customer service standards are below average. Due to this, we took our services elsewhere and it's unfortunate because everyone else in that office is amazing. read more

I have a medical condition, which I had to have a six-hour surgery to correct my condition. I rather not go into further detail about it. However, I almost lost my vision. Thankfully, I had the surgery just in time. It is very important to take good care of my vision by having yearly check ups, wearing sunglasses, and following instructions. After working three months in my current job, I was finally able to use my insurance to cover the cost of being fitted for glasses and contacts. The doctor was great! She went to Boston University and decided to stay in Boston in order to serve people of the same culture. She was very attentive and did not push me to buy anything. I do have to say that I do feel a bit rushed every time I visit, but the quality of care is amazing. This is why I gave them 4 starts instead of 5. read more

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The staff was horrible, rude. Glad that I just went over the insurance info with them and completely turned off by her attitude. Definitely not recommended to family and friends. read more

Have been seeing this eye doctor along with my children for several years. The doctor & staff are accommodating, and never a long wait. She always explains thoroughly and answers any questions. Definitely recommend. Some frames are a bit pricey, but I have found fashionable frames at a reasonable price. read more

I've been to several different places over the years for my eyes and they've all felt the same which isn't necessarily a bad thing depending on how you look at it because after all it's a doctors office. Seeing how they all felt the same I haven't stuck with one. I just sort of found the one that would work that day or time for me (Like if it was close to work or where I was staying) Now I was only there for a short time I had a 2:00pm appointment and I got there at 1:30 hoping to get seen earlier because I got called into work where I had to be by 3:00. I was out by 2:00pm. I can't even say they did anything special but they just felt more welcoming than other places I've been which is hard to put into words so I recommend you just go and see for yourself! I'm going to make this my go to place for any eye needs in the future. read more

Dr. Nguyen is fantastic and the staff is friendly. The limitations are related to their processes. For some reason, they do not mail items or email prescriptions to customers. So if you order contacts from them, the only option is pick up which can be extremely inconvenient. Also, they do not do email (not sure why this can't be done) of prescriptions but will fax. So if you do not have a personal fax (‍) and don't want to trek back to them then get print outs! Again, staff seems nice but some practices are lacking. read more

Just had an appointment this morning and had a great experience. From the outside it really doesn't look like much, but when I walked in I thought I was in a high end store on Newbury St. I was surprised because I didn't expect much - their website is full of stock photos and there weren't too many yelp reviews yet. Glad I decided to make the appointment. I arrived (Friday) at 11:30am and left at 12:30pm with 1 patient in front of me - not bad at all. Dr. Nguyen is very personable and I did not feel rushed at all. She explained everything to me, and let me make my own decisions. She was very patient with me and was so nice! :) The price is also good - $95 for contact lens fitting. The staff did not pressure me at all to buy contacts from them, which I didn't because I know somewhere else that's cheaper. They have all the major glasses brands and large selection of styles: Gucci, Prada, Tiffany, Rayban, Coach, Armani, etc. All their tech and machines also look modern/up to date. I plan to make this my go-to vision place and have already recommended this to my close friends and family! read more

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Good to great service... The front desk staff is very attentive, helpful and polite! Dr Nguyen is very thorough and extremely knowledgeable. I would definitely recommend this location to anyone looking for a new location. Only issue was a miscommunication about an order being ready... I was informed that both my contacts and glasses were ready and turned out that only the glasses were ready. Other than that, no issues..... read more

NEVER GO HERE: The optometrist is nice BUT when i called a couple months later to get a PD (my pupillary distance) which you need to buy glasses elsewhere. He said "I cannot provide you that, as we are not liable for you getting the wrong PD as different manufacturers are different" and said "if you bought glasses with us, I could give you that but since you ate buying online we cannot be liable for it" - I asked, okay well...where can I get the PD you guys measured on me when i boughy glasses with you the first time and he said, its on the invoice which I have to find because we have not scanned them in since January" and I asked that, okay..well then how is that my problem? He said its your problem because we are short staffed and cannot give to your demands whenever you ask them. Long story short this "manager" said that I should "state him the law" and even hung up on me by saying "this conversation is not fruitful so im going to hang up" ... NOONE deserves such treatment let alone this service which I paid for.. read more

My whole family gets our eye care from Boston Eyeworks! Their office is just so elegant and modern but you still can feel the genuinity and friendliness from staff and Dr. Tu herself. She's young and vibrant but very knowledgeable. They offer a wide range of frames and lens from high end to affordable prices. Find all your eye care needs here! read more

If I could give this place 10 stars I would. I came here today for an eye exam and to possibly purchase glasses or contacts. First off, Ill just say that I can be an EXTREMELY cautious consumer. ESPECIALLY when it comes to anything related to the medical field. I am always on alert to a possible scam/ ripoff/ avoidable charge. So - needless to say I was a pain in the ass. "Why does it cost more, what does that charge mean?" I can be very trying. Let's face it - times are tough and money is tight. ESPECIALLY in Boston. My budget is quite limited. Now - the employees here were incredibly patient, understanding, kind and compassionate. They explained everything to me - they didn't get frustrated (or at least didn't show it haha! ) They helped me choose a pair of potential glasses, answered all my questions and smiled the entire time. The doctor was friendly, knowledgeable and even enlightened me to something I never knew about my eyes. She was wonderful. The establishment is very trendy, cleanly and they have beautiful plants. Even two fiddle leaf fig trees that look gorgeous. (I'm impressed, those suckers are hard to take care of) I was very nervous that I was going to have to either pay a ton of money or walk out with no new glasses or contacts. I ended up with a beautiful new pair of Ray Ban glasses and paid (I have insurance - but its not the best) as much as I would have paid for some shitty Chinese food or pizza!!! Needless to say - this experience was an A+. I would recommend ANYONE to go here. Now this review may sound a little extra - but after what I put them through with my intense suspicion and outspoken personality - trust me, I owe this to them. You guys are great. KEEP IT UP! read more

I recomment you guys should not go there because they make the lens very thick and it cost way more expensive than the other place. They are not professional. Don't go there!!!! read more

Don't come here unless you're willing to wait more than an hour and half to see the doctor. I had an appointment at 10:00am but didn't see the doctor until past 11:30, almost 12:00pm! That's a two hour wait for what was an appointment visit. read more

Appointment for contacts fitting, the whole process was 30 mins. Everything felt RUSHED, DR. Tu. I was the last appointment of the day. Came home with prescription but I'm normally -2.25 and the prescription was +3.50. This seemed so odd, so i called back no apologies and said it was the wrong prescription and to come back for a new one. UNPROFESSIONAL STAFF and Dr. read more

Great service! The people here are friendly and will give you the best option based on your insurance. I have been going here for over 8 years now. They recently moved to a new location and its much bigger and very modern. read more

Being only my second time here, I must say I am quite impressed with Boston Eyework's customer service. I had made an appointment with a friend and came in that same day to be seen. While we waited for our appointments we began to browse through their selection and was itching to try on a pair or two. Well a pair or two turned into two hours of back and forth trying this one and that one on. Tai who was with us the whole time actually had the patience to help me and my friend out the whole time. He suggested some popular and trendy pairs and really took the time to help us out in finding the perfect pair to splurge on. While the whole staff was very helpful, including Thanh and Kim, who were very sweet in helping us out I have to say Tai went above and beyond putting up with two hours of us trying on glasses. Although we were taken later than our appointment time, we were so distracted by the glasses selection we didn't really mind. I would definitely recommend making this spot your new eye care center! Besides from impeccable customer service, the place is very clean and quite welcoming. read more

What a nice place! They have several high end brands like Tiffany, Gucci, Burberry, and Coach. They have friendly and attentive staff to help you choose. They will not try to up sell you. They will let you know what frames look best for your face shape and style. read more

Wonderful, knowledgable and helpful staff. Also, one of the best selections of frames around. But BEWARE - I came in for 1 and walked out with 2. Then came back with my husband, son and daughter who also need eye care. They satisfied all of us. We've now been there 3 times and had to wait beyond our appointed time to see the dr. That's the only reason I gave it 4 stars instead of 5. I'd still bily recommend it despite the wait. read more

Best place to do eye exam and the whole nine! Professional all around and one of the staff is a hottie! But that is besides the point...the professionalism is the most important! read more

I've been going here for almost a year. The first appointment felt rushed, and I didn't get the exact prescription I needed, but she rectified it the second time. The staff is friendly for the most part, there's one girl who's particularly disorganized and doesn't appear to know what she's doing. She often forgets to charge me. Dr. Nguyen is very accommodating and the most blunt eye doctor I've been to, and I have been to quite a few. Overall, I recommend. read more

The service I received at this place was horrible!! See my video on YouTube titled Boston eye works. Just horrible people who don't care about their customers. read more

Please don't come to Boston eye works! Not only does the doctor both racially profile and make you feel guilty about the condition of your eyes, but she also doesn't effectively communicate about how to make the situation better. Going to this eye doctor is like going to the dentist, only worst, because you don't get anything fixed. I went to be fitted for new contacts and they were uncomfortable, but the doctor insisted it would get better because my eyes were special. It didn't get better and when I contacted her to tell her, my time had expired and I needed to pay her more money (sound familiar) to get the right fit. I had already given her 2 $60.00 co-pays to help fix my eyes, paid fees to be fitted, and paid for contacts. Guess what... It gets better? I still don't have contacts that work for me. Wouldn't an honorable Doctor make it her business to help her patients? The problem is this doctor can only understand treating patients if she's being paid, even if her lack of treatment is the reason they are back. I don't want to support a company that cares more about financial gain rather than quality care. DON'T waste your time here. read more