Waited months to get in for a worrisome mole (not just looks worrisome but symptoms are worrisome…read moretoo) by my eye to get looked at. Called and made the appointment, all my info was taken down and I put the visit in my calendar. When I arrived, they could even find me in the system... now they want me to wait another few months. When they made an error, why do I have to be the one to suffer? They obviously don't treat their patients concerns and schedules with respect and hopefully I don't end up with advancing disease because of their horrible treatment.

Avoid this business at all costs. As many reviews say, the wait times are terrible. I waited 50…read moreminutes from my appointment start time to be seen by an uninterested prep person who did a hurried and sloppy initial prescription test, then was told to go back to the waiting room for my time with the doctor (30 minute wait) who performed five minutes of additional tests. The prescription they gave me was wrong and the glasses I had made were unwearable. Thank goodness Costco replaced them with the correct prescription AFTER MY SECOND VISIT where they apologized for the mistake. They had many seniors waiting in the waiting room, so I think they do a fair amount of Medicare business ? It is a real run-them-thru assembly line of patients. AND my visit(s) cost over $400. If you dare go here make sure they are 100% in your network. I wish I had gone to Lenscrafter like my wife did where she was very pleased with the process. AVOID !

I've been a patient of Dr. Nouri for a few years now. When she left Boston Laser in Brookline I was…read moreworried because I didn't want to see another eye doctor. Luckily, I found her and started seeing her again at her new office. Dr. Nouri is extremely thorough and errs on the side of caution, which I love. Her expertise in ophthalmology is second to none. She was the one who found my glaucoma in the earliest stages and has kept it stable. I recommend Dr. Nouri with no hesitation whatsoever.

From the owner: Welcome to Physicians Eye Care, the office of Dr. Nouri. We understand that you have countless…read moreoptions for your vision needs. We provide quality care by a dedicated physician in a small practice setting. In addition to healthcare backed by years of training and experience, the office is also a place in which patient comfort and convenience are prioritized. Unlike much larger practices in Boston, you will always be cared for by Dr. Nouri. When you visit our office, you are welcomed and examined by her and treated in the same manner she would treat her family. Your concerns are important to us, and we want to make sure all your questions are answered. Whatever your eye care needs, know that you are in capable hands of Dr. Nouri.

I have used their services both with replacement lenses for my frames and examination for…read moreprescription. They have always been courteous and professional. Never unkind or abrupt with me or anyone else in their business. Would recommend them.

Horribly rude staff. I called 3 times and they hung up on me every time until the 4th time I got…read morethrough. Rude person on the phone when I finally spoke to someone. They don't care or want your business. Go somewhere else. Plenty of other eyewear shops to go to.

I recently went for my first time to this office for an eye problem. Dr. Strazzula diagnosed it…read morequickly and gave me two prescriptions. They cleared up the problem in about 2 weeks. I found the staff to be very nice friendly, courteious, etc. My wait time wasn't too bad either. I have just scheduled a routine eye exam with them. Unless something major happens this is my new eye care facility.

I have been a patient of Dr. Strazzulla & Dr. Hopkins for many years now. The office staff has…read morealways been polite, professional & helpful in every way. They have squeezed me in at the last minute on more than one occasion when I have had eye emergencies. When I left the office, it was with complete satisfaction & ease of mind. I have sent many relatives & coworkers there & everyone returns with rave reviews. I wholeheartedly recommend this facility for all who seek eye health.

It is a privilege to write about Dr. Sang and her team. Not only is Dr. Sang an elite and amazing…read moredoctor, but she shows compassion and really cares. Sometimes, that makes you feel better and is more needed than the treatments! At a time when I feared losing my vision due to macular degeneration, she was reassuring and supportive , and always answers my never ending list of questions, and with patience. Another side of Dr. Sang that I recently learned about is her mentorship. There are a group of young college grads working there who are taking a gap year and preparing to get into medical school. She is so giving and proud of how many of these interns have gone on to great careers. Each time you go for an appointment, it's a "major production." There are so many steps in the process and I have come to understand why it takes so long -- they take no shortcuts! There is a huge staff that supports Dr. Sang and each one has a specialty, from the people who answer the phone and make appts. to the people who do complicated eye scans. I don't envy the appt. people as everyone seems to want a different time -- including me -- and it's hard to make everyone happy, although they try. I guess my only complaint is that I wish I could turn back Dr. Sang's clock about 25 years so that she'd be in practice for another 25+ years. While she is around, I feel incredibly lucky for her to be my doctor!

I have been seeing Dr. Delia Sang for twenty-five years for retinal problems. Dr. Sang has taken…read moreexcellent care of me over those years. However, there are some negatives. Phone communication with the administrative staff, especially Monica, is difficult and frustrating. My advice is to communicate all medical questions (other than simple appointment needs) in writing via the Mass General Brigham Patient Gateway. Dr Sang employs students to operate all of the various tests done prior to her seeing patients. She does this to mentor them and further their education. This is laudable, but the downside is that the staff are not professional full-time employees, and are constantly turning over. One plus, while you are waiting for your eyes to dilate, is a Tatte Bakery and Cafe, a few blocks (and one T stop) away at 1003 Beacon St., where the food is excellent. She used to have an office in Burlington, MA, open on Wednesdays. It was very convenient for me, coming from the Lakes region of NH. I am leaving her practice for a retinal specialist in Londonderry, NH. Once she knew I was leaving the practice, she refused to answer my queries about a medication she had prescribed for me, so what had been a great relationship ended on a sour note.

Been going to this place for over 10 years and never had an issue. However, I bought my new…read moreglasses 3 months ago and the nose piece kept coming off on one side. Went back 3 times to get it replaced and now just realized after I got home that they replaced it with a difference size nose piece. It's not mismatched and will have to go back yet again!

I'm totally disappointed. I've been to this eye service a…read morefew times. I've always been left waiting and I never complained. Today, I was running late for my appointment. I tried calling the office but I was left on hold. When I got into the office, I apologized for being seven minutes late. They told me I'd have to reschedule. That's utterly ridiculous. No, one in my family or myself will go back to this eye Doctor.

Awful patient service. Wait is at the least 2 hours for your scheduled visit. Doctors teams do not…read morefollow up with patients. Terrible run practice.

Horrible experience. Waited 30 minutes for my initial exam…read moreby the technicians. He incorrectly and against Massachusetts law stated that they were not allowed to provided my pupil distance measurement. Recommended I go across the hall to the eye glass shop! They must get $ for referrals. Yuck! Then came the BIG WAIT for the doctor. 1 HOUR 45 MINUTES!!! The exam itself was fewer than 5 minutes long. This place is a factory. Avoid at all costs.

Definitely my favorite doctor! Very knowledgeable and friendly. I had both my glasses and contact…read morelenses fitted here, great experience every time. She is very up to date with all the new products in the market and has a lot of helpful advice to help me take care of my eyes. She is always patient with all of my questions and explain everything clearly before walking me out with a nice big smile!

Dr. Wu and her staff are amazing. Very knowledgeable and thorough. I went in because my eyelid was…read moreswollen. Even with their busy schedule they were able to see me and treat me. I highly recommend Dr. Wu if you are looking for a great optometrics!

I was at the Weymouth location last night. After booking my appointment 3 months out, my…read moreappointment was at 3:40. They announced there would be a 1/2 wait. At 4:30 I was finally called. The prep person apologized, but what good was that? After my initial exam, I waited another 20 minutes for the optometrist. I was there to get contact lenses. I was told that I would have to make another appointment for that? Never mind. The office was pleasant, but I'm not gonna go through this again, another appointment? to be fitted for contacts? Very poorly run office. I certainly wouldn't recommend it. I will go to Family Vision instead. I don't wait for over an hour and have to come back for my fitting. They do it all at once.

Nielsen Eye Center was booking over three months out but I booked anyway. I waited and when I went…read moreto my appointment, I was told that it was cancelled. I could wait for another one but nobody could say when. I had to get back to work. The receptionist gave me an appointment at an office half an hour away, over a month out. The doctor came in and rushed through a few questions. As she walking out the door, I asked her if my prescription for close up had changed. She looked at me quizzically. "You wear bifocals? Uh-oh, wait a minute." She had no idea. Then she left quickly. As my eyes were dilated and it was a very sunny day, I was blind on the road. I went about half a mile and gave up, turned the car around and went back to the office to wait until my eyes went back to normal. I asked at the desk why they don't have those temporary sunglasses that real optometrists have. They did have them, but they just weren't offering them to patients. When I got home I looked at my prescription; it is useless, obviously wrong, printed incorrectly. Every single interaction I had was sloppily mishandled, a chain of incompetence culminating in a giant waste of time, money and energy. Nielsen Eye Center has no patient survey to fill out after your visit, no follow-up, no method for feedback at all. I can't contact my "doctor". Patients are the very last priority for this arrogant, money-grubbing machine. It's been almost six months since I started dealing with this clown show, and I still have no prescription, my eyes have only worsened.