I booked an appointment at Nielsen Eye Center in Quincy because it was close and because you recommended them at my physical.
They were booking over three months out but I booked anyway. I waited and when I went to my appointment, I was told that it was cancelled. I could wait for another one but nobody could say when. I had to get back to work. The receptionist gave me an appointment at an office half an hour away, over a month out.
I drove right past the Quincy office to get to my second appointment in Norwood. I was examined by a nameless woman (she never introduced herself) who told me she was not an optometrist (I've always had a doctor do this. I didn't know it was legal for people with no medical training to do this; I found out it's a bad idea).
She took my glasses away and then brought them back a few minutes later. The doctor came in and rushed through a few questions. As she walking out the door, I asked her if my prescription for close up had changed. She looked at me quizzically. "You wear bifocals? Uh-oh, wait a minute." She had no idea. Then she left quickly.
The mystery woman reappeared and took my glasses again. She returned with a sheet of paper with my "prescription".
As my eyes were dilated and it was a very sunny day, I was blind on the road. I went about half a mile and gave up, turned the car around and went back to the office to wait until my eyes went back to normal.
I asked at the desk why they don't have those temporary sunglasses that real optometrists have. They did have them, but they just weren't offering them to patients.
When I got home I looked at my prescription; it is useless, obviously wrong, printed incorrectly.
Every single interaction I had was sloppily mishandled, a chain of incompetence culminating in a giant waste of time, money and energy.
Of course, Nielsen Eye Center has no patient survey to fill out after your visit, no follow-up, no method for feedback at all. I can't contact my "doctor". Patients are the very last priority for this arrogant, money-grubbing machine.
It's been almost six months since I started dealing with this clown show, and I still have no prescription, my eyes have only worsened. Now I will waste more time with my insurance company, but I won't go back there. They don't know what they're doing, they're doing it wrong, and they don't care.
Most telling, they've never attempted to contact me after all this. read more