I'd love to share my experience for others to know what they are expecting (I am writing for the store located in 33 Broad st, Boston, MA, 02109).
In short, I came here because I have deposit in my contact lens wearing after a few hours and looked for diagnosis and solution, but I ended up with the same problem + two boxes of daily contact lens which I have deposit too + $100 return that July said they will take at least 3 weeks to process back to my medical insurance.
At beginning their attitude was good and Dr Caruso diagnosed me as "allergy" and prescribed me with steroid eye drop for 1 week and after that she said I'm fine with wearing contact lens again and prescribed me monthly contact lens.
I was thinking to order one box and then have a new pair of glasses. First lie from the woman who ordered the contact lens is "Your insurance balance can be applied to either contact lens or glasses, but not both" Later I called Cigna vision insurance and they assured it can be applied to both.
Like what I was afraid, the monthly contact lens keeps having deposit, so Dr Caruso switched the prescription into daily lens. Unfortunately, daily lens has the same problem, so I started to doubt the diagnosis. I have to start to wear eye classes again, so I asked to return the daily lens. This time the woman who ordered my contact lens was very impatient "girl, I can't do this for you, ask Julie next week"
Julie gave me the second lie that "we can't return your money back since insurance company already processed it" I called Cigna again and they said they can once the store adjusted the balance. After I told Julie the fact and ask she to let me know after she process it, she turned out even more impatient and said the store reimburse department will take 3 weeks to process it.
They gave me the feeling that they can be nice to you if you just pay them. But once you have any problem that take their time to help you, they will be very reluctant and impatient. As a patient with eye problem, that's the last thing I would ever expect.
I would follow up to see how long their reimburse depart to process it. read more