I waited for an hour and a half for my appointment and talked to the doctor for 5 mins about my…read moreheadaches and he sent me to a different specialist. Biggest waste of time and drained my pockets.

Los mejore, muy profesionales, me hicieron muy buen trabajo en la visita veo perfectamenteread more

Overall great experience. Doctors were very attentive and…read moreaddressed all our questions and needs. I came here with my mother - who had an eye exam here. They treated my mother (who is older and does not speak English) with empathy, and understood what she articulated well. The staff was great helping my mother with testing and also helped her with glasses. When I checked in - they went through insurance coverage with us and everything was clearly explained.

I had a really good time! Doctor was really good. I did…read morehave dry eyes for a long time and finally a doctor addressed it without just tell me to use eye drops. I will be returning for a dry eye treatment (IPL). Staff was excellent helping me with my glasses and explaining contact lens coverage to me through my insurance plan.

Very professional and careful service. Convenient location in the arcade in Coolidge Corner.read more

What a remarkable business! Joanie answers the phone, books the appointments and helps customers…read moreevery step along the way to getting just the right pair of glasses. Dr Lahker does the exam with efficiency and thoroughness. The office is quiet and calm and very well run. I have taken my family there for years and think of Arcade Optical as my go-to place for vision.

I really like Dr. Kaufman - the first time I went to see him, I was hurting badly from what turned…read moreout to be an ulcer in my eye. He explained the issue thoroughly, answered all my questions, and was overall very friendly and patient. No complaints. On my follow-up, though, I waited for an hour and a half to see him for less than five minutes for him to check my eye and give the all-clear. Fast forward to a year later, when I was truly apprehensive about another long wait time in the middle of a work day. This time, for an annual eye exam, I was in and out for about an hour, which wasn't too bad. The technician I saw before Dr. Kaufman was great - I wish I got his name. He was painstaking in making sure my prescription was right and going over what he was doing. Excellent bedside manner. So, all in all, I think this office has made improvements in reducing patient wait time. That said, one suggestion I have is to validate parking for patients. This is one of the few doctor's offices I've been to where they don't offer this and it bothers me - patients can wait up to an hour and the parking ticket (which isn't a flat rate) is one extra cost on top of the bill. The parking situation next to the office is also stressful. During peak times, the lot right next door is full or reserved for residents and you have to scramble to find another spot in the garage across the street.

Cataract Surgery with laser and light adjustable lenses. Very easy to make appointments. 7 visits…read more Almost no waiting room time. Smart competent staff. And doctor Kaufman is fantastic. I was very fussy to get the best results, so I did a lot of small adjustments but the results were excellent.

The office is easy to get to, right next to St Elizabeth's hospital in Brighton. I even used the…read morevalet parking out front last time and it was like $4! I've never waited more than 10 minutes in the lobby before being seen, and the overall functionality of the office is the best of any Dr I've seen. I've received my prescriptions electronically which has made it easy to order glasses and contacts online wherever I can find them the cheapest. Dr Lamoreau is so nice, kind and competent. I've had eye issues related to allergies and she's been very helpful with steering me in the right direction of contact solution, eye drops and even switching contact type. She's had me come back for a follow up when I had a flare up and I felt well cared-for and confident in her knowledge and expertise. I can't recommend Dr Lamoreau at New England Eye Center enough!

I really enjoyed my experience at the New England Eye Center. The receptionists (specifically…read moreKimiko and Georgina) are always warm, courteous and helpful. Doctor Lamoreau is incredible at her job . She is always thorough, sweet yet professional and incredibly in tune with her patients needs . I highly recommend going to her. I'm very perplexed by the negative reviews. I am sure they had their reasoning, but I've been there 4 times over the years and had only positive interactions. In my line of work as a choreographer, some people are just impossible to please. One final comment. Parking can be an issue bc the hospital parking is quite full. Walk if you can, but if you drive be prepared to pay 2-6 dollars for parking if you plan to be there for 1-3 hours. Anyway go to Dr Lamoreau! She's awesome!

I had an appointment first thing in the morning. My insurance actually picked up a charge. I had…read morean eye exam and test for glaucoma. I am not too keen on bright lights and people touching my eyes. They were professional and on time. I will return without question. My eyesight checks out. :)

My entire experience was great. No wait time and Dr Watson took her time and explained everything…read more I would recommend this doctor.

I was a new patient today, first time in. I was really happy to get an appointment as I just called…read moreyesterday. While I was filling out the paperwork, I witnessed the receptionist, Anne, personally calling Tufts to help a client figure out her insurance plan. She was on the phone for about 10 minutes, then guided the woman through the next steps (calling MassHealth) in the office. I was very impressed with her generosity and specialized attention (we all know how hard insurance companies are to talk to). I went in for an eye infection and the doctor was nice and listened patiently while I gave him all the information. He checked out my vision, put gels in my eyes to see unhealthy spots on the surface, examined the oil glands around my eyes, dilated my pupils for testing, and took photos of my eyes for glaucoma testing. There was no co-pay or fees when I left, so I guess my insurance (Tufts Health Together) covered it all. The only feedback I could give to improve this practice is to give out those cheap paper sunglasses to patients if they get their pupils dilated. If I didn't have my own sunglasses with me then the sunny walk home would have been painful!

I've been seeing Dr. Saragas for five years now... I first went in with a large Chalazion that he…read moresurgically removed for me with 100 percent satisfactory results. Unfortunately for me, that was only my first Chalazion of many and I eventually developed Blepharitis, which I see him for every 3-6 months. Over the course of the last five years, he's worked with me tirelessly to find relief for my condition & symptoms and never makes me feel self conscious about my relentless push to find a viable solution. He has a great manner about him, tons of insight and always thinks of different approaches when things aren't working and celebrates when things are. My condition has ups and downs, but I can always call at any time and they'll do their best to get me in as soon as possible. Thanks to Dr. Saragas and his assistant Anne for being on my team to help me battle and hopefully win my fight against blepharitis and chalazions.

I was saddened to find out that Dr. Smith had left this location. I decided to give Dr. Summer a…read moreshot as she runs the practice inside the Lenscrafters. I've had a few bad experiences in the past so I am definitely picky with choosing an optometrist. Dr. Summer was really nice, friendly, and helpful. She answered my questions thoughtfully and gave me some suggestions.

I cannot say enough good things about this store. As soon as I entered the store, I was…read moreimmediately approached by a sales associate. They spent a great deal of time with me and were patient while I tried on several pairs of glasses. I was so happy with my visit that I brought my grandfather back a couple of weeks later. My grandfather doesn't speak English that well but everyone in the doctors office and on the sales floor really took the time to help him. He ended up purchasing a pair of prescription glasses and sunglasses. I would recommend this store to anyone!

Business used shady and unethical business practices to invoice me for a late cancellation fee,…read morealthough their cancellation policy was never disclosed when booking the appointment. I have tried to resolve this with them but they have stopped answering my messages. In my appointment confirmation email from Target, there is no information around cancellation policies and no option to cancel the appointment (only an option to reschedule). I believe they are using this design to prey on customers. I will be reporting this to the better business bureau and would appreciate a response from their team ASAP.

Melissa is GREAT! She is warm, considerate and does not make you feel rushed or silly for asking…read morelots of questions. She also looked up my insurance ahead of time and offered to reschedule my appointment after letting me know my insurance would cover the exam after the New Year. I would have had no idea and paid out of pocket otherwise! Overall a great experience and it's clear that she cares about the people who come in. Also she is not pushy at all about buying glasses or contacts through them, gives you all the information you need, answers questions to keep your eyes happy and sends you on your way! P.S I don't think the male optometrist from previous reviews in 2018 works there anymore, but don't hold me to it

I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Wow! My partner needed glasses in 24 hours for an event. Searching for someone who could manage the…read moreexpectations of a rocket scientist is not easy, but we found the utmost professional in John Bejakian! He made the glasses in 24 hours and they were perfect. Not only perfect, but John patiently stayed at least an hour after closing with a science geek and perfectionist to get the glasses exactly right! This is not typical perfect, this was unflappable extraordinary above and beyond excellence and professionalism, perfect! If you need glasses and your seeing well is paramount to your work, see John, he will give you exactly what you need! If I could double his stars, I would!