Buying vitamins at CVS is a new experience for me, primarily because CVS is a member of the OTC…read morenetwork, and I was given a $50 OTC gift card. Prices at CVS are competitive since it offers bogo deals on many store brand vitamins. I signed up for a free ExtraCare account to clip digital coupons and as a wallet for ExtraBucks rewards. They are not the easiest to work with but I hope the saving would be worth it. The self checkout was frustrating for someone new to CVS. It summoned help after I fumbled around a few minutes. She transferred my stuff to a cashier register to complete the purchase and explained to me how things work. Hopefully the process will be easier if/when I shop here again.

Review is for pharmacy staff only: Finished coming to this…read morelocation The pharmacy staff is the absolute worst! No customer service at all and beyond rude. If you hate your jobs that much and the customers, you should all quit

I want to recognize Maryam, the Beauty Specialist in the makeup section at CVS in Irvine (Alton…read morepkwy & Jeffrey rd). She consistently provides exceptional customer service & always goes above & beyond to help customers. Maryam is incredibly knowledgeable, patient & positive. No matter how many questions I have, she takes the time to listen, offer helpful recommendations & make sure I find exactly what I need. Her friendly attitude & genuine willingness to help make every visit a pleasant experience. I sincerely hope her upper management recognizes the value she brings to the store & the positive impact she has on customers. Employees like Maryam make a meaningful difference & her hard work & dedication deserve to be acknowledged & appreciated. Thank you Maryam, for always making shopping such a wonderful experience!

This is an OG pharmacy for native Irvinians, I've been coming here for many many years. It's always…read morebusy, but the pharmacy staff is efficient which is why I always choose this pharmacy when I need medications. I was recently prescribed something and was overcharged, because my insurance wasn't billed. Cheng was very patient and agreed that I was overcharged, and went above and beyond with Andy L. to help me fix this and get me refunded. Thank you so much to you both - I really appreciate it!

Im actually surprised that so few stars were given to this pharmacy…read more Im very critical of pharmacys and have done NUMEROUS crap reviews of them. I rarely find one that cares, and let me tell you, this one cares. They got SLAMMED with so many more patients due to the closure of the Rite Aid up the street and they handled it. This is a very small Walgreens, and they have high volume due to Laguna Woods. I have so many monthly medications and the pharmacist herself is so patient with me. I end up calling once a month and all she does is take her time, which she doesnt have, to take care of me, and answer the same old questions. Im just impressed and really appreciate this kind of customer service. We dont see that kind of service these days.

The staff was great, but Walgreens prescription policy for my eye drops floored me! The doctor…read moreprescribed 7.5 (3 bottles) of eyes drops. I have purchased these at Ralph's and CVS multiple times. They are about $340 for the prescription. I picked them up and opened the package when I got home, there were only two bottles and they had charged the full amount. I called them and they said Walgreens policy is to only provide an 80-day supply and that was the two bottles and the correct cost. I was stuck with it, so I used up the two bottles in 60 days and went to refill, they said they would have to charge a penalty for an early refill. This is critical medication!! I moved my prescription to Amazon. They filled it same day. Gave me three bottles (7.5 as prescribed) and labeled it a 75 day supply for $247! I am never going back to Walgreens.

Always a pleasure to come to our Pharmacy Walgreens in Lake Forest. When we started coming here, we…read moreheard that it was just so so but I have to tell you we've never had an issue. These employees and pharmacists are fantastic. Highly recommend. thank you to Charlotte for going the extra mile. Very much appreciated. Your hospitality as a pharmacy has always been excellent.

Dr. Dang is the pharmacist here and yes, he is a doctor! For several years now, he's been a great…read moreWalgreens pharmacist at this location. He's always on the ball, he gives salutations to us by name. My observations indicate that he is knowledgeable, extremely polite, explaining medication, and directions. He talks kindly to my kids, special needs and our elderly family members. Additionally, I like the fact that this pharmacy has a walk-in and drive-through, that way one can choose It's really not a long wait as well. And that feedback should complete my review .

It is a typical chain drug + essentials store. However, it…read morehas a Thrifty Ice cream counter that would bring its rating up to 11* if that level was available. If you are old enough to remember Thrifty Drug stores & their reasonably priced delicious ice cream this is the place to go. Two scoops cost 1/2 the price of the fancy ice cream parlors.

I came here to pick up some Mucinex for an ill family member. Rite Aid is the closet pharmacy to…read moremy home and I wanted to make a quick trip of it. I found the medication quickly. The price looked high but that seems to be the way of the world now. So I get home and reflect on the price I paid for the medicine. It was $29.99 for Mucinex Sinus-Max 24 liquid gels. A Google search shows Target has the same medicine for $18.89 and CVS is at $23.49. I did not expect to pay convenience store prices at a major drugstore chain. My fault for not doing my research. But it will not happen again.

Shelves were empty or nearly empty. I thought we might be back in pandemic…read more.. Not an employee in sight

HORRIBLE CUSTOMER SERVICE at the front counter for the general store…read more Went in this evening around 7:30pm. Was purchasing several large cereal boxes and an electric razor. The cashier, Eddie, was extremely ARROGANT AND HARSH. He charged me for 2 bags, which was fine because I was using EBT for the purchase, so it would come off and it did, and then he charged for 2 more bags because the other 2 bags came off for the EBT. That means he manually charged me for a total of 4 bags. When I brought this to his attention, he said that since I was also purchasing an electric razor which is not a food item, he was completely justified in charging for the bag charges, even though I was purchasing 2 large boxes of cereal. I told him to cancel my whole order, as I was completely frustrated with him at this point, and he did not even inform me he was charging me for additional bags. To make matters worse, the assistant manager-Jeff was standing there and did not intervene in what was clearly a very bad customer service experience. I was so frustrated, I called the store back when I got home, and Jeff was very apathetic to me. I told him that I was extremely upset about what had just happened and also that he did not intervene, as Jeff has seen me there a few times and knows me as a regular customer there. Jeff did not want to take any proactive actions as part of the managerial staff there, and instead told me to call back in 2 days and speak with the store manager, David. This is actually the 2nd time I have had a horrible customer experience with Eddie. 2 months ago I purchased some food items and a battery for my smoke detector. Eddie charged me twice for the one single smoke detector I was purchasing. It was an ordeal to have him fix his error, as he insisted he had made no mistake at all. Then when he finally took off the extra charge, he was extremely ARROGANT AND HARSH, and made no apology for his mistakes and HORRIBLE ATTITUDE.

Writing in to celebrate the lead pharmacist on staff today 3.17. Unfortunately, I did not catch the…read morename. She's not just responsive, efficient, and knowledgeable. She's kind, and I genuinely felt like she was looking out for my best interests. The world needs people like this more than ever. Keep going - you are appreciated!

Insanely inconvenient hours. I have to call out of work to get my medication. Ndbdbshajakakzksnsread more

I arrived at the pharmacy counter at approximately 8:40 PM and joined the queue. I waited patiently…read morewhile the customer ahead of me was being served a process that took well over 15 minutes, causing a significant delay entirely outside of my control. At approximately 8:55 PM, a pharmacy staff member in a blue uniform approached me and informed me that the pharmacy was now closed and that I would need to return another time. I was given no opportunity to be served, despite the fact that: 1. I was physically present and in line BEFORE the closing time. 2. The excessive delay was caused by the transaction ahead of me -- not by any action on my part. 3. I was not warned at any point during my wait that I might not be served. 4. No reasonable effort was made to accommodate a customer who had been waiting in good faith. This is not simply an inconvenience depending on the nature of the prescription, a refusal to dispense medication to a patient already waiting in line can have serious health consequences. Turning away a customer who arrived before closing, due to a delay the customer had no part in creating, is both a failure of customer service and potentially contrary to your own service standards.

It was 1:45 on a Saturday afternoon, nobody in the store, let alone the pharmacy. I walk up to the…read morewindow to pick up a single prescription and the rude kid behind the counter said we are closing for lunch. I asked politely to pickup a pre-ordered prescription because we were heading out of town. He said no, come back in 30 minutes and closed the awning. Wow, that's great customer service. I wiould not recommend this pharmacy.