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    Recommended Reviews - Rite Aid

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    Reviews With Photos

    Called 5 times and nobody answered!
    Rick G.

    I tried calling this location several times to see if something was in stock and NOBODY answers the phone! So, I drove there, looked in the window and there were NO customers at the counter (see photo) . I called again, walked in and could hear the phone ringing, and STILL NOBODY ANSWERED THE PHONE! I was greeted by 2 people saying welcome. I ask about the item I was looking for and was told they were out of stock (phone still ringing by the register). So, I then asked why nobody answers the phone and I was told they've been busy. THE STORE HAD ONE CUSTOMER! LAZY! LAZY! LAZY! They could not pick up a phone and say please hold? Horrible management that they would allow this level of complacency. Now I understand why they have such low Yelp reviews.

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    4 years ago

    Pharmacy needs additional staff. Very unorganized moving my script somewhere else after today

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    4 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    16 years ago

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    7 years ago

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    7 years ago

    Pharmacy is very personal and has many vaccines available that are no charge with insurance :)!

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    Page 1 of 3

    Ask the Community - Rite Aid

    You might also consider

    Saddleback Valley Pharmacy - Robin and Jim

    Saddleback Valley Pharmacy

    4.5(10 reviews)
    1.1 mi
    $

    This pharmacy came to us when rite aid closed. The customer service we receive here is five Star,…read moretop of the line and exceeds any other pharmacy experiences we've had and we're in our '70s with lots of prescriptions. They remember your names prescriptions they call you when things are ready they call you and make sure that you are taking care of I've never been to a pharmacy that just made a regular citizen in the community feel like royalty. They're kind with the most caring professional demeanors I highly recommend this pharmacy I feel so fortunate that when we lost our old pharmacy and knew we were going to miss everybody that now we're even more special because of Saddleback valley Pharmacy it's right inside the medical building behind the post office off Moulton parkway and Laguna Hills. The customer service we receive from Loc, Tony, Peter and Anne is hard to explain that everything they do is perfection. And Robin one of the other employees also is helpful with reminders that are medications are ready. Everyone is so kind and caring and it's shocking how they remember your names and medications and due dates and expiration dates. There are not enough words to express how wonderful this pharmacy and staff are. Thank you from Robin and Jim

    I recently called this pharmacy to check on the availability of a certain pharmaceutical. I also…read morehad sort of a complicated question about the pharmaceutical. The kind, caring pharmacist who assisted me went out of her way and took a considerable amount of her time to research the answer for me. As promised, she called me back once she had the answer. She also spoke with me at length on the phone, ensuring that I had the information I was seeking. I greatly appreciate her professionalism, kindheartedness, and thoroughness. The customer service I received was first-rate. I would not hesitate to patronize this pharmacy. (On a side note, I have patronized this pharmacy's sister location, Taj Mahal Pharmacy, and received excellent service there as well.) (Note: This review was written by Erik's wife.)

    Rite Aid - drugstores - Updated May 2026

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