THE GUY TOLD ME THERE IS SOMETHING WRONG WITH ME AND CALLED ME PSYCHO...REALLY?
This place deserves NEGATIVE stars. On this date I opted to take my prescription and go to Walgreens to see if they could fill it. Actually, I had my 26 year old son take it for me, because I am sick with the flu. When he got home he told me that AL had taken the script, and asked him all kinds of questions. He said he needed my insurance - ok. He said he needed my Driver's License. He made my son read a piece of paper taped on the wall that basically says they reserve the right to refuse to fill meds for anyone they choose. Then he told my son that he was going to have to call my doctor to verify the information on the prescription. Ok, whatever, I get it. It's a classified narcotic now and they don't know me. But when AL called my house a little while later he asked me what my diagnosis was. He asked me who my treating physician - my specialty physician is. He wanted his name and phone number so he could call him and "verify information about my diagnosis". He told me that my prescribing physician was "only a Primary Care doctor", and that he wasn't a "pain management doctor". I told him to never mind filling the prescription, that I would just come pick the script up. When I walked in and asked the man behind the counter if he was Al, as he was not wearing a nametag. He said yes, and I said that I was there to pick up my prescription, and that I had just spoken to him on the phone a few minutes prior. He asked my name, and I told him. I could tell that he had already an attitude with me. He handed me the prescription and then pointed to his little piece of paper taped on the wall and then in a rude voice said, "I told your son to read this when he came in." I said, "Now you're just being mean." He came out from behind the counter toward me, raised his voice and said, "I'm being mean? How am I being mean? I don't know what bee flew up your bonnet but there's something wrong with you." I said, "Excuse me, there's something wrong with me?" He said, "Yes, based on your behavior I'd say there's something wrong with you." I said, "You're ridiculous and if you don't stop I'm going to call the Police." Al said, "Go ahead - call the Police - I should call the Police on YOU." I said, "You're in trouble, I'm reporting this." I turned and began to walk out the door, when I realized that my son was still inside, and I could hear his voice and Al's. I turned around and walked back toward them and I heard my son say, "I just heard you, you called my Mom a psycho." I looked at my son, then looked at Al and I said, "Psycho? Are you kidding? Ok, that's it. This is all on video tape. I'm reporting you. It's all on tape, I'm calling corporate and they can pull the tapes." Then I told my son to just leave with me, and we walked out of the store. I could not believe the way that Al treated me. I could not believe that he told me to my face that there was something wrong with me, and then called me a psycho in front of everyone in the store.. I will NEVER go there AGAIN and would not recommend them for ANYTHING!
1/22/2015 - FOLLOW UP...So, I just spoke with Anthony Perez the District Manager of this store (who told me that he's never read these YELP reviews - go figure). Completely useless conversation. According to him, AL denies everything I said (really, what a surprise), and the tapes do not have any audio, so nobody can hear the conversation that actually took place. Even though there was a Pharmacy Tech there also, he's probably just going to say whatever Al tells him to so he can keep his job. In other words, it's Al's word against mine - so my version never happened. Walgreen's is not going to take ANY action against Al (per Anthony), and that's that, case closed. Like I said, NEVER, EVER, EVER... read more
