Dr. Dang is the pharmacist here and yes, he is a doctor! For several years now, he's been a great Walgreens pharmacist at this location. He's always on the ball, he gives salutations to us by name. My observations indicate that he is knowledgeable, extremely polite, explaining medication, and directions. He talks kindly to my kids, special needs and our elderly family members. Additionally, I like the fact that this pharmacy has a walk-in and drive-through, that way one can choose It's really not a long wait as well. And that feedback should complete my review . read more

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Always a pleasure to come to our Pharmacy Walgreens in Lake Forest. When we started coming here, we heard that it was just so so but I have to tell you we've never had an issue. These employees and pharmacists are fantastic. Highly recommend. thank you to Charlotte for going the extra mile. Very much appreciated. Your hospitality as a pharmacy has always been excellent. read more

Absolute worst place to get your meds from Service / staff is rude and incompetent !!! Kept blaming everyone for they're mistakes Finally after 5 visits was able to get meds read more

I've had it with this location. The workers are so rude. Every single time my wife or I have come in we have to deal with a rude worker. The works always like they are having a bad day or don't want to be there! Today was the last straw. The lady at the drive through window was so rude because I had asked her to use Rx coupon from their own website. She acted like the difference was coming out her own pocket. These workers need a lesson in customer service and how to treat others with kindness and respect. read more

They never texted me about my prescriptions being ready so they went back, all 3! And they have my #!!! But they are effective in all other aspects! read more

Don't expect them to contact you about your prescriptions. They do the bare minimum here sometimes

The staff was very professional. Quinn was friendly and helped me with my visitation. It was something personal, and he assured my decision and made me feel comfortable. Thanks, Charlie read more

Nice people good service super friendly and they have a drive thru super convenient I would recommend

I had a difficult prescription to fill and the pharmacist was very kind and patient. She worked with me and the prescriber to find a solution after other pharmacies refused. That little bit of kindness is greatly appreciated. read more

I went in for my Covid vaccine appointment this morning. Pharmacist looked exhausted and not welcoming at all. After a few minutes, Ann came out--no eye contact, no greeting. She kept yelling, Relax, Relax. The more she screamed, the less relaxed I was. I will never return to this location. read more

Awesome pharmacy. Staff is friendly, pays attention to refills and prescriptions, and very responsive when I call. Also very Other pharmacies put you on hold for 30+ minutes, but this Walgreens answers the phone within 5 minutes. I am shocked at the bad reviews, as I have nothing but good experiences here. My family members have transferred prescriptions here, and have had nothing but good experiences. I've noticed a lot of pharmacies are closing, so I really hope this one does not. read more

Second time in as many weeks where called in prescriptions are not ready 5 hours later. In addition they could provide only partials for several meds resulting in return trips. Will be taking my business elsewhere such as CVS where I have never experienced such severe slowness. Based on the 5-10 minutes they spend with each customer is another sign they are completely disorganized and dysfunctional. read more

So much better than other Walgreens! We are so happy to be back in Lake Forest. They are so helpful.

I called to confirm they had my needed medication in stock,which they did. They were extremely helpful in explaining how best to transfer my scrip and filled it immediately. Amazing service! read more

Extremely lazy customer service at this Walgreens. I went here to get covid test kits on 6/27 at 11:15am. The Asian woman behind the counter said their store doesn't carry it b/c it's a smaller store and advised me to check the Irvine or Aliso Viejo locations. As the only customer in the pharmacy with no customers behind me the entire time and I could hear the technicians casually talking, I asked the Asian woman if she could help call the Irvine location for the test kits and I'll drive straight there. She says, "I can't call another store to check for this type of thing." I thought to myself, it's not a drug / pill. She doesn't needed to disclose any confidential patient information. Basically she didn't want to help at all, as she works in a customer service job. This is a huge disappointment of herself, her work ethics and the pharmacy services at this Walgreens location. I won't return to this pharmacy and advise others not too based off my simple request. This store should be zero stars. read more

Love the drive through it's always fast and friendly and when you call the address your issues

They call to let me know what prescriptions are due to be refilled. Customer service is really A+ at this location.

Made same day appointments online to get vaccinated, drove right over to this location, and checked in through the drive-through, which I really appreciated. The level of safety here is outstanding for such a small space. Three of us got vaccinated, and from start to finish it might have been a little more than a half hour, and that includes the necessary waiting period after the shot. It was painless, we were offered educational materials and told about the most common reactions. It couldn't have been a smoother experience, and we are already set up for the second dose. read more

Most of the people that work here have an attitude problem and I understand how some days can be tough but I work in the service industry as well.... Try getting a different job if you aren't happy. I've been loyal to them even though they gave my medicine and to someone else a while back but honestly sick of the attitudes. I'd try a different location. The only good thing about this location is that they have a drive thru. UPDATE: After them not having my medicine yesterday and informing me I would be able to pick it today after 3pm they informed me the lady I spoke to NEVER placed my order. It is beyond preposterous to mess with another human being's health. DO NOT COME HERE. read more

This place deserves 0 stars. If you expect respectful communication, professional customer service, and no defiance with your physician's prescribed medication, take your business to another pharmacy, NOT Walgreens at the corner of RidgeRoute and Muirlands Drive in Lake Forest. I have patronized this pharmacy and tolerated the decline in customer service for too long. Today's experience with this pharmacy set a new all time low: I called the store to order a refill on an Rx. The automated attendant told me I could pick up my Rx today anytime after 1 pm. I drove up to the pharmacy drive thru window to pick up my Rx at 3:30 pm today. I waited 5 minutes for a pharmacist to acknowledge my presence. After the pharmacist looked up my order, she told me it was too soon for me to get a refill even though her automated attendant instructed me I could pick up my refill today after 1 pm, and me informing the pharmacist that I have a new infection that requires the medication refill now. I asked the pharmacist to call my physician's office to confirm it was necessary to provide me a refill today. The pharmacist then told me to park my car, and wait in my car in the parking lot. I parked my car, and immediately called my physician's office. The doctor's answering exchange connected me to my physician who told me she would call the pharmacy immediately to authorize my refill. Then my physician confirmed the pharmacy phone number and told me she would call the pharmacy immediately. 5 minutes later my physician texted me and told me she spoke with the pharmacist, confirmed I should be dispensed my Rx refill, and told me she was told by the pharmacy that my refill would be ready in 30 minutes. I returned to the drive thru pharmacy window an hour later. The pharmacist looked out the window at me and then turned around and ignored me. After sitting a few more minutes, I had to honk my horn to get someone to come tend me idling at the drive thru window. The pharmacist knew exactly who I was and why I was there. She told me she could NOT dispense my Rx refill because my physician had not called their pharmacy. I showed the pharmacist my physician's text confirming my physician had called and spoke with a pharmacist. The pharmacist serving me glared at me, and tersely told me even if my physician called and authorized the refill, she was declining to fill it because it was too soon in her estimation for me to get a refill despite my new infection. Whoa! I drove away without my refill. When I got home, I calked my physician's exchange again, and told them the pharmacy was still refusing to provide me a refill. The exchange reported the situation to my physician. My physician, again, followed up with me, expressed surprise the pharmacy was refusing her prescription refill, and suggested I find another pharmacy. Indeed! Not only will be taking all my future Rx needs to another local pharmacy, but I will be filing a compliant against this Walgreens with the State of California Pharmacy licensing board. Avoid this Walgreens! Take your business where it will be honored and respected. read more

Even with more clientele with cvs closing I'm still getting amazing service. Amy is always helpful, knows all medications I'm on and always greets me with a smile and with a "Hi Ms. Richardson" read more

The guy at the drop off was an asshole 10/11/19 11:40am. From the start had an attitude because I didn't understand what he was what he was asking. Im sorry but we learned in school how to properly write out sentences and questions for a reason, I'm not here to try to catch on to your pharmacist short slang. Then he asked for my card I said I didn't have it on me since I've been going to Walgreens for 10yrs for prescriptions, I told him I didn't have it on me. He the stated "do you want me to fill your prescription or not?" So I go to my car and it's not there, I asked him do you have my information on file, I thought all Walgreens would have the same info" He said "yes we do I just wanted to make sure you information was updated." Then what the hell?? Fill my prescription and get over your power trip. End of story I leave with no prescription and wasted my lunch. Thanks! read more

Great team and always helpful!! They have gone above and beyond for me a few times. Recommend.

Registered for Covid testing here and was treated rudely by the technician who was not at all helpful. The testing is self administered and she hurried me through the process. She had the sensitivity and bedside manner of a robot. Would not recommend. read more

ZERO STARS! The employees here (including the pharmacists), are very young, very inexperienced and do not focus. Everyone is running around like little chickens with their heads cut off! No Time management & no professionalism at all... My prescription filled was Miscounted! I transferred my prescriptions out to a reputable pharmacy yesterday, after contacting corporate. Corporate could not have cared less! read more

My wife, 3 kids and I all got our COVID test from this location. The Pharmacist was incredibly helpful, patient, and friendly. The process was seamless. Customer Service = 100%. Thank you for all your help. read more

I've been going to this Walgreens for a couple of years and have been extremely happy with the staff, and how quickly they fill my prescriptions. Also, love that is a drive thru. read more

I was told my perscriptioin was going to cost $300.00, so I hung up the phone. I shortly called back and decided to pay the $300.00. The employee on the phone said "you are going to pay $300.00????" I said yes. He asked me several times, you are going to pay $300.00 and I repeatly said yes. He put me on hold again. Then he stated the perscription was not in stock and they would have to order it. I said when will it be ready. He said tomorrow. I said no problem. He put me on hold again. He came back on the phone and said they have a special on my perscription today for $65.00.... hmmmm I said ok. He put me on hold again. He came back on the phone and said he just got a delivery and the perscription would be ready shortly..... really????? read more

Twice, someone from this location has signed me up for a rewards account that I don't want. Pretty sure the same guy gave me my medication both times. read more

have gone multiple times in the morning when they've opened and the asian woman handing me my medication has been very rude. didn't want to post a review after the first incident but it's clearly a personality problem rather than having a bad day. don't know her name otherwise i'd drop it in the review. having a poor attitude & hostile demeanor when the establishment hasn't been open for 10 minutes is unprofessional. if you don't like the profession you're in leave read more

Originally this pharmacy was good but recently they have been very rude and unpleasant to deal with. The pharm tech questioned a new Rx that I was given and it wasn't from the stand point of drug interactions just very intrusive. I will be taking my business somewhere else. read more

My parents are both 93 and have been moved to a Senior care residence. I needed to relocate their pharmaceutical provider and Walgreens is very close. All I had to do was call Walgreens, they called the previous pharmacy, Ron's Pharmacy, and got all the prescriptions transferred. It was effortless. Yesterday I picked up a 2-month supply and was pleased to find it was lower prices than Ron's Pharmacy. The attendant was very helpful in locating the over-the-counter vitamins too! Great service! read more

I wish I would have know how long the Covid-19 test results would take before I decided to go to Walgreens to get tested. I had looked at Rite Aid but their website said upto 72hrs to receive test results, compared to Walgreens website saying 24-48hrs so I chose to go with Walgreens. I had my test taken midday on Monday of this week and it is now Saturday early morning and my test results are still not processed, 5 days later. It would have been nice to know within the time allocated or at least even within 72hrs so that myself and my partner could have possibly gone back to work if my results were negative. Still waiting and now, to be honest I'm afraid they'll never come. Their only saving grace was that one of their customer service representatives who I spoke to yesterday (Friday) told me about some faster testing places closer to where I lived. I thought that was so kind of her to try and help me out. She alone has been the only positive experience of this whole process. read more

I drove up to get prescription the first time. Didn't have a problem as the RX was a transfer from another pharmacy. This time, I took a hand written RX, went to the SAME drive-up window, only to be condescendingly notified, with exasperation from the pharmacist, that I was at the wrong window. Talk about immature, unprofessional, and totally unnecessary! I let the prescription expire from lack of pickup and transferred the RX to another pharmacy. I mean who needs this kind of unqualified abuse? IF you go, be sure to know which drive up window to go to or you will be harassed. read more

I have a new Dr in Cypress and live in Lake Forest. I decided to use this Pharmacy to fill my prescription. After my Dr sent in the prescription I got a call from the pharmacy stating that because it was a pain medication and my Dr wasn't local even though I live here they would not fill it. They said the DEA won't allow them to fill the prescription. My Dr. said that is not true. Is be interested in seeing what Walgreens corporate would say. read more

THE GUY TOLD ME THERE IS SOMETHING WRONG WITH ME AND CALLED ME PSYCHO...REALLY? This place deserves NEGATIVE stars. On this date I opted to take my prescription and go to Walgreens to see if they could fill it. Actually, I had my 26 year old son take it for me, because I am sick with the flu. When he got home he told me that AL had taken the script, and asked him all kinds of questions. He said he needed my insurance - ok. He said he needed my Driver's License. He made my son read a piece of paper taped on the wall that basically says they reserve the right to refuse to fill meds for anyone they choose. Then he told my son that he was going to have to call my doctor to verify the information on the prescription. Ok, whatever, I get it. It's a classified narcotic now and they don't know me. But when AL called my house a little while later he asked me what my diagnosis was. He asked me who my treating physician - my specialty physician is. He wanted his name and phone number so he could call him and "verify information about my diagnosis". He told me that my prescribing physician was "only a Primary Care doctor", and that he wasn't a "pain management doctor". I told him to never mind filling the prescription, that I would just come pick the script up. When I walked in and asked the man behind the counter if he was Al, as he was not wearing a nametag. He said yes, and I said that I was there to pick up my prescription, and that I had just spoken to him on the phone a few minutes prior. He asked my name, and I told him. I could tell that he had already an attitude with me. He handed me the prescription and then pointed to his little piece of paper taped on the wall and then in a rude voice said, "I told your son to read this when he came in." I said, "Now you're just being mean." He came out from behind the counter toward me, raised his voice and said, "I'm being mean? How am I being mean? I don't know what bee flew up your bonnet but there's something wrong with you." I said, "Excuse me, there's something wrong with me?" He said, "Yes, based on your behavior I'd say there's something wrong with you." I said, "You're ridiculous and if you don't stop I'm going to call the Police." Al said, "Go ahead - call the Police - I should call the Police on YOU." I said, "You're in trouble, I'm reporting this." I turned and began to walk out the door, when I realized that my son was still inside, and I could hear his voice and Al's. I turned around and walked back toward them and I heard my son say, "I just heard you, you called my Mom a psycho." I looked at my son, then looked at Al and I said, "Psycho? Are you kidding? Ok, that's it. This is all on video tape. I'm reporting you. It's all on tape, I'm calling corporate and they can pull the tapes." Then I told my son to just leave with me, and we walked out of the store. I could not believe the way that Al treated me. I could not believe that he told me to my face that there was something wrong with me, and then called me a psycho in front of everyone in the store.. I will NEVER go there AGAIN and would not recommend them for ANYTHING! 1/22/2015 - FOLLOW UP...So, I just spoke with Anthony Perez the District Manager of this store (who told me that he's never read these YELP reviews - go figure). Completely useless conversation. According to him, AL denies everything I said (really, what a surprise), and the tapes do not have any audio, so nobody can hear the conversation that actually took place. Even though there was a Pharmacy Tech there also, he's probably just going to say whatever Al tells him to so he can keep his job. In other words, it's Al's word against mine - so my version never happened. Walgreen's is not going to take ANY action against Al (per Anthony), and that's that, case closed. Like I said, NEVER, EVER, EVER... read more

My husband and I had the worst expierence and we are long time Walgreens customers. We recently moved to the area and naturally transferred our prescriptions to our new local walgreens. Well based on both of our experiences that were on separate days we will not be going back to any walgreens. We were both treated with such rudeness and lack of customer service. In my experience the pharmacist choose to give her two cents rather then do her job. I was in tears by the end of the call. I'd rather drive 200 miles to a pharmacy then be treated the way I was treated today!!! read more

The cliche yelp phrase is appropriate here, "if I could give zero stars, I would." Horrible. The two men working there didn't know how to use the computers, so it took way longer than it should have. AND they were rude, no customer service skills whatsoever. I was also treated like a criminal.. Maybe they have kids in there all the time with fake Rx's? I don't know, bottom line, I won't be back. read more

This Walgreen's is OK with me, however, my old Walgreen's that I use to go to was a 24 hour store. I am used to being able to go any time of night to pick up my prescription especially if I forgot to pick it up. However, this store that I go to now since I have moved is not a 24 hour store and closes early on the weekends. I do have to mention that it seems as if all of the Walgreen's are now requried to close for lunch so you now lose that hour. Otherwise, I have not had a bad experience with them, my prescription is always ready waiting for me when I go to pick it up!!! read more

Will never use them again. Have been filling my families prescriptions here for years, and something changed with their customer service standards. Very rude and unprofessional. read more