Best encounter at CVS , Jaci is amazing. So helpful with the makeup, huge smile on her face warm…read moreenergy. Saw me struggling at self checkout with items in her hands she drops everything to help me and my mom. True asset to your company. Will be returning to CVS just to see Jaci again. It's very rare if have such customer service and kindness

Terrible service always have to wait, prescription never ready when it says it is…read more Need more staff and organization !!

Open late, which is a rarity for any business in the OC, but that's because it's a franchise if…read moreanything, BUT it was crazy that the pharmacy was still open around 9 PM. Many other pharmacies in Walgreens, CVS, Target, Walmart, etc. all close at around 5 PM and some aren't even open on the weekend (Sunday), but this one was. Not sure if this is just a change in CVS that I haven't paid attention to, or if it was always like that. There's self check out and the staff working was super friendly and helpful. Shout out to the cashier girl who talked Calico Critters with me, you a real one. Stock is fairly decent for seasonal items and it didn't look super disorganized. Lots of World Cup merchandise randomly and it's always so funny that the souvenirs for Irvine are ocean and beach themed when you're not even THAT close to the water but I guess it works in a pinch for those unfamiliar with California geography. Plenty of parking since it's in a super big plaza and the time where we went wasn't that busy (as many things have already closed).

Prescription was submitted Tuesday 4/14, finally received a text informing me it was filled Tuesday…read more4/21 and ready for pick it up, I go in and am told it was $400, said I'd be back to pick it up. Call in with a manufacturers discount coupon I was given, told it doesn't work. I call doctor and manufacture, told coupon is valid and instructions to ensure it goes through. Received another "ready for pick up" text Thursday 4/23, go in to pick it up on 4/24, spend an hour troubleshooting the coupon, told it still doesn't work. I tell them "I'll be back with my HSA card to pick up on Sunday" - return Sunday 4/26, told "medication is on hold"...sent to consultation window, told "the coupon does work" and the total is now $500...and it's not filled, in fact, it was never filled... I explain everything, they say "I don't know who worked with you, but the coupon works, but the item was never filled" - provide text showing it was filled, proceed to identify by name the 2 people who helped me troubleshoot on Friday, one of those identified claims "I never helped you"...after some pushback says "you declined the medication"...and the kicker, "the item is out of stock"... tl;dr First, they said it was $400, then they said coupon didn't work, then said they never helped me, then they say it was never filled. Then I prove it was filled, now they say they DID help me, but claim I declined it. Suddenly now the coupon works, it's $500, but it's out of stock? This place is a joke. Other things to note: The nearby hospitals send everyone here because it's 24 hours, so there's almost always a line. There are a few kind and patient staff members, but otherwise the rest are unhelpful and some will lie straight to your face.

Frankly one of the worst pharmacies. I have a prescription that is refilled automatically every…read moremonth. And every month I have to call and handle them not running it correctly through my insurance. My insurance company has called and walked them through it even. Yet the issue continues. Today I have called four times to be placed on hold for anywhere from 15-30 min each time before they hang up on me. Clearly it's time to change. Incompetent workers all around

Here to pick up a photo that I printed for my grandpas memorial…read more The employees here are beyond helpful, patient, and friendly. I normally don't get this kind of help at these stores but this goes beyond what I expected!!! I peeked for their names - Dulce (beyond helpful) and Parke (also very informative and helpful!!) Thank you guys so much. The quality of my cell phone photo also turned out WAY BETTER than I expected. Sooo happy with the service and quality.

Close by Walgreens to pick up my medicine when the doctor prescribes for local pickup. The store is…read moreusually empty but does gave some good deals for snacks for the kids. They do have a drive thru pick up so that we don't have to go inside to pick up meds.

I would have put a zero if I could. The PHARMACY IS THE WORST, horrible and ridiculous. You wait…read moreforever whether you are in drive thru or walk in. If you call, no one answers and you are always 3 or 4 callers ahead of you and on hold for up to 40 minutes. A lot of times they cant even understand you. I called up corporate about them and then the manager called me and stated he would have the GM call me. Well I am still waiting. HORRIBLE PLACE.

The staff at this pharmacy are kind, helpful and empathetic. They are also quick and efficient all…read morethe while keeping professional.

I have been a loyal CVS customer for nearly a decade, picking up the same prescription from this…read morelocation -- the same location I've been coming to since I was in elementary and middle school in this neighborhood. What happened today was one of the most disrespectful and incompetent pharmacy experiences I have ever had. I came in to pick up my medication and was told it was an insurance issue. I spent my ENTIRE day making calls -- to my insurance, to my doctor's office -- getting everyone to do their part, only to come back and still be told it wasn't going through. Why? Because Jinny, the pharmacy technician who was "helping" me, did not know how to properly process the claim and refused to listen when I calmly explained how this prescription has always been handled. Instead of listening, she stayed on her phone texting for five minutes while I politely asked to speak with a manager. When I repeated my request, she looked me in the eye and said "what do you want -- your medicine or the manager?" She then put my medication back on the shelf and refused to assist me. I continued asking for a manager and she acted as though she couldn't hear me. When Yvonne came over, she told me to my face that I didn't know what I was talking about. Both employees were dismissive, condescending, and unprofessional. I was mocked and belittled while I stood there calmly advocating for myself. Then -- and this is the part that says everything -- the head pharmacist walked over, pressed ONE button, and it was done. Instantly. The same thing I had been telling them all day. The girls went quiet and returned to their work. Not a single apology. Not one word of acknowledgment for the full day they wasted of my time. I asked to speak with the manager and was told he was on vacation. I asked for a contact email or number to escalate and was told they had none. Convenient. Jinny's incompetence and refusal to listen cost me an entire day. The disrespect shown by her and Yvonne is inexcusable. I will not be returning to this CVS -- or any CVS -- after this experience. Do better.

Our family used to get our prescriptions filled at Walgreens, and they were terrible in terms of…read morecustomer service. I wasn't disappointed to learn our insurance no longer contracted with Walgreens, so we moved over to CVS. I love this location because no matter how busy they get, the staff are always friendly and understanding. I've seen some really rude customers in there, and was impressed with how staff handled them. They are always responsive, as well. Unlike Walgreens, where my phone call would go unanswered.

This CVS Is fairly large but very low in inventory…read more Sometimes the store looks so empty, it looks like they are going out of business. There used to be a male store manager but I haven't seen him lately. At our recent visit, there was a new lady that appeared to be a new store manager. But she wasn't very pleasant, no smiles, no hello, and looks so stiff. Looks like she's not happy about something. I hope they'll be able to retain their customers because the store has been around for a long time. Just needs a happier store manager.

This store continues to close earlier than the posted hours. Just change the hours to close at 9pm…read moreinstead of closing at 950pm The store is supposed to be open until 10pm. Ridiculous!!!!!

Pharmacy customer service poor! Cashier and customer…read moreservice non existent. "Use self check out" .....