This review is for Wen in the pharmacy. My order for a prescription medication was badly messed up in a complex variety of ways. I spoke to Wen by phone over the course of several days to try to straighten the mess out. She was very patient and worked through each step of the problem. Wen is a CHAMPION !!! read more

One of the worst things you can do is try and smooth things over by saying " we are just so busy" like we as patients don't have a life that's busy. I called for my prescription and waited 34 minutes before someone answering. Then she told me it's available and come anytime. I show up and the doctor says there's a shortage and they can only fill "half" of my script. I can be understanding but the head nurse was extremely rude telling me I can always look other places which I never influenced looking for another pharmacy. But not I will 100% find another pharmacy. This buisness is extremely MESSY and all seem to think being busy is a way of it being okay. As a buisness owner this is a fail. Unfortunate read more

Really annoyed and pissed with this pharmacy. I'll ve switching to anywhere else. Not coming back here. I refuse to jump through their hoops. A nice lady apologized to me after I was told my daughter's prescription was being filled. 40 minutes later, the lady went to lunch and never had it filled. This is after the wrong prescription was given to me.​ read more

The absolute worst pharmacy ever! They see people waiting in line but don't look up to help, or put more workers at the registers to help with long lines. Drive thru pharmacy takes forever! Calling is a joke....waited 45 minutes to get to a live person and they pick the phone up and hang up quickly or put you on hold again! How do they stay in business?! Just horrible customer service!!! read more

They are by far the most unprofessional and rude pharmacy I have ever experienced in my 62 years. I was told on Friday that my script was ready. So Saturday I go in and was informed they were out of my medicine and would be ready on Monday. I called and was told it's not there, it's a specialty medication and they would have to order it. I explained what I was told the previous visit and she got an attitude and hung up on me. Right away I went over there and was told she thinks it was sent to Santa margarita. I have never had anything to do with rancho Santa margarita in my life. After that she told me to have a seat. 30 minutes later I got my medication. Everyone in line had some sort of problem with them. Insane. read more

Just waiting almost an hour in the drive up line for the pharmacy. They have never been particularly friendly or in a hurry to assist here, but I go because it's right by my house. Ugh! They're terrible! The worst in customer service & they know it & don't care. Where's the integrity in that. These are the clowns handling our meds. Shape up! Have some values and take care of your customers. I'll have to pull my script soon and go elsewhere. You are all just awful! Shame on you to the store manager who allows this! read more

At first they told me the prescription was filled and ready for pick up. Instead, when I got there, they gave me 5 days worth of my prescription and told me the rest would be delayed. FOURTEEN days later I still hadn't heard from them and called and still no prescription. It was a good thing that I had some extra of the prescription around because they didn't seem concerned that there was a delay at all. This isn't the first time that this Pharmacy has been a problem, but it's my last time sending any prescriptions here. read more

The older female employee with long brown hair tried to charge me for medication I NEVER pay for. I told her I've been coming here for 6months and never pay bc my insurance covers the medication. She then proceeds to falsely accuse me of paying in November, I was shocked by the audacity of her to say this lie and I told her this is absolutely not true. She then says let's check the cameras then. I say sure, go ahead! Her more educated fellow employee then confirms she was in the wrong and let me get my medication. It's ridiculous how there's always some problem at this Walgreens. I don't understand why these employees work here if they hate doing their job so much. read more

I got notice that my prescriptions were ready to pick up. I went through the drive through, which by the way, the microphone does not work! It is barely audible. After playing charades with the attendant, for a few minutes, I came to the conclusion that it wasn't ready after all. He told me to come back in 10 minutes. So, I came the next day. Plenty of time, right? Wrong. They explained that they are understaffed and it would be another 10 minutes. Please fix this problem or you will be losing customers! read more

I received a call from the pharmacy asking me to file a police report for some medication that I lost traveling. There wasn't a theft as I simply left a prescription in a hotel room inadvertently. I simply can't believe what I was hearing on the phone. To waste police time and resources filing a report on a bottle of medication I lost myself. This place is beyond redemption. read more

They are the most unprofessional, nonresponsive, and confused people I have ever dealt with! They don't answer their phones, constantly make mistakes, and it takes a ridiculous amount of time to process my prescription sent by doctors! I don't know why Wallgeen does anything about it! Whoever put more than the star must work at that pharmacy or their bodies! read more

Flor is awesome very helpful and knowledgeable of the products in the store amazing service friendly polite professional read more

Collin did his best to get my document printed without being blurry. He was friendly and I appreciate the time he took to help me! He even tried to photoshop the document to look less blurry. read more

My first time at this store but will definitely be back. The store is very well stocked & beautifully merchandised. I am beyond grateful to Kevin the store manager. He went above & beyond in assisting me with a situation. I can't say enough about his assistance. Thank you! read more

I will never come back to this pharmacy again. My doctor called in a prescription and the pharmacy didn't have a supply of basic medication. And then act like somehow it's my fault and I did something wrong. Going back to CVS where if there's an issue they're kind and we figure it out together and nobody gets treated poorly. read more

Introduce the right hand to the left hand. I booked a routine vaccine for 11:20, completed all the forms in advance online, and showed up 5 minutes early. I was greeted by a sign to use a QR code to check in. I completed this process and was instructed to have a seat and wait for my name to be called. Nothing happened until 11:45 so I approached the window where I was told "...oh, that system is new and it does not let us know", 5 minutes later I got my shot from a very nice person. read more

Walgreens - Check in status - Drugstores Near Me - Laguna Niguel, California

See all

They denied my debit card and may have prevented me from obtaining my RXs because of their faulty system. My debit card worked prior and after my visit to their store but they insisted it was "declined." This is unacceptable. read more

poor experience with gita- a woman who followed me around the store and greeted me every minute, stood in front of me so I can't shop, bought the wrong item because of her aggressive nature, felt unwelcome and was treated like I was going to steal. Gita you have very poor service. try to work on customer service, not everyone is here to steal. have shopped here for 5 years and this was my first poor experience with Gita. Kevin the manager was helpful. Gita decided to do things outside of company police, try to get in my face and try to get me to leave. I finished shopping with my items I needed, paid, told the manager about Gita, and left . came home to see I bought the wrong items because Gita stood in front of neutogena, I bought the wrong item that now I have to return. she wouldn't let me shop in peace. she just stalked me around the store 10 mins and greeted me I think 12 times very rudely would not stop bothering. me. read more

Just had a not so pleasant experience at this Walgreens right now. We were headed to the checkout registers but as we were approaching the clerk was too busy chatting with their friends. (Clerk had long hair and glasses) instead of helping us who were paying customers they told us to go to the photo guy to help us instead of just doing their job instead of chatting away. read more

Worst Walgreens I've ever been to! The lines at the pharmacy are super long and I waited about 20 minutes, only just to find out that they did not have the medicines that I needed it in stock. Super frustrating, super rude employees, and I will never come back to the store again! It should be closed down Because they are very terrible service and is barely a functioning store. What a horrible excuse for a Walgreens. read more

This is the worst walgreens location I've ever been to. The store manager is the short pudgy Indian lady & she has profiled me every time I've gone to this location. I used to work in retail and as an apartment security guard so I can pick up on when someone is following me around fairly easily. Every time I've gone in here even though I'm dressed completely normally. Shirt, pants, slides or a jacket too if it's a cold day & immediately she'll go up to me and ask me if I need any help & I'll say "no, not particularly." Then she'll follow me around the entire store until I'm done shopping, have paid, and have left. I don't know if it's because I'm Asian and she's racist or if it's because I look young. I look like I'm about 20 even though I'm 26. Either way, it's really insulting to have someone immediately follow you and believe you're a thief with no real reason for believing so. read more

Walgreens - a man standing in front of a store - Drugstores Near Me - Laguna Niguel, California

The pharmacy department is getting less efficient by the day. I called in a refill and it took two days to get it. They say it will be ready and when I arrive, i am told to come back later. My physician called in a prescription two days in a row and when I go to pick it up, they say it was not called in. The staff has gotten extremely rude and seem irritated when I ask to check the price of a drug before I accept it. I will be changing pharmacies the beginning of 2024 read more

Easy in and out but could use a facelift! Update color it feels boring and very lessnergeruc. Cashier was nice. I was not able to redeem my coupons bc there is zero internet access in that building. The cashier even confirmed that internet connection bites in that building. read more

The lady pharmacist Maryam (Mary) is unprofessional is the worse I came across. I worked in a pharmacy for ten years and the lies she says so she can get out of doing anything and saying anything she will lie and tell you the opposite of what cvs represents. She needs a review a long review from her DM. read more

La Paz Walgreens staff member Maryam (Mary) needs to find a new career! She has no patience and is always rude. Her tone of voice always sounds like she is annoyed that she has to help me. There is no reason to be rude to someone who is being polite. People who go to a pharmacy obviously are seeking medication for something they are dealing with personally. The last thing expected is a rude pharmacist. If you don't like dealing with people, and too lazy to go over their medication, find a new career! Maryam, you are giving that place a bad reputation! This is Maryam when she felt the need to place the phone down because whatever I was saying wasn't important. read more

Walgreens - This is Maryam when she felt the need to place the phone down because whatever I was saying wasn't important. - Drugstores Near Me - Laguna Niguel, California

Jennifer is so rude. I went in to pick up a few things and waited at the register for about five minutes as she was picking at her nails before looking up to help me. She was extremely rude as I had interrupted her soooo important nail picking time read more

Came here for a covid test way back in January 2022 because it was the closest one I could find an appointment at. It was a drive-through test and I was nervous because I was late (I live far away!) and needed to get tested. The employee was super nice and didn't say anything about me being late or give me any other attitude (I can't say that for every Walgreens lol). Good service! Thank you! read more

This Walgreens may be small, but it's conveniently located, had a friendly sales associate, and even has a drive-thru pharmacy! I came here the other day to grab some a few small items. A stern-looking employee (who was stocking shelves) pointed me in the direction that the toothpaste was located. It was really the cashier at the front that was friendly and helpful. I also liked that the store was so quiet and had plenty of great parking. It was nice to be able to run in and get what we needed quickly. Although this store could use an extra employee or two to help customers and keep the store clean, this is little store is conveniently located and had a small selection of everything we needed! read more

See all

Just in this store and had to walk out because the cashier didn't know anything. Would not take a manufacturers coupon because it wouldn't scan. I only have this problem when the cashier is clueless. Kaylee is one of the only ones there that knows anything and she wasn't there. I asked and the cashier didn't know her. She's been there for years and this guy didn't know who she was. As an employee you should know all your coworkers. He was the only one in the store and that's not good. This is one of probably many reasons they are closing stores. Lack of training is also a reason too. Purely self inflicted. It's only a matter of time before all their stores are gone. They don't want anyone as a customer. read more

Horrible place. Veronica the pharmacist is rude, unprofessional and disrespectful. Never go her with any elderly person. read more

This is my favorite Walgreens ever the staff is amazing here everyone from the manager to the cashiers I love all the positive energy from everyone here. I could spend so much time walking around because random stuff is always on sale and clearance so why not when I have time to spare any who the photo service is quick here too I called in before the time it had scheduled me for pick up online and my items were ready! I was very happy & satisfied read more

Walgreens - I don't go to staples I go to Walgreens for school items! - Drugstores Near Me - Laguna Niguel, California

I would give this place 5 stars except the pharmacy is horrible here! You call and try to speak with a pharmacist and she leaves you on hold forever and then gives you attitude like you've ruined her day. Then trying to get information on medication you've never taken before and she tells me to read the pamphlet or google it?!?! Really?!?! read more

The most ignorant and rude people work here. The pharmacy manager has a attitude and acts like she is doing you a huge favor when you speak to her. No customer service . Get off your high horse lady it will be okay. I would stay far away from this Walgreens. read more

Last week I was passing by the area and I needed some over the counter items but I had my kids in the car and I decided to go through drive thru I was surprised by the great customer service they had, a person by the name of Caroline helped me getting all the items I need and answered all my questions. Caroline was extremely helpful and made my experience very pleasant. Thank you Caroline Irlanda R read more

Jennifer has to be the least friendliest/grumpiest person I have ever encountered at a Walgreens. If you're going to have a bad attitude towards the public, why work in customer service? Avoid this location unless you enjoy being treated like you're bothering the staff by wanting to make a purchase. read more

I have had nothing but positive experiences at this location. Their drive thru is convienent, and even offer my pup milk bone treats! He loves going on a walgreens run with me. The staff is super professional and always on it. CVS could take notes!! Their text notification system is easy notifying me if my meds need to be refilled or if any insurance issues arose delaying anything. 2 thumbs up! read more

If I only all stores could have Caroline working in them. I walked up to the pharmacy and she was able to quickly and efficiently help me with my prescriptions. She got me in and out, while showing me a warm persona that people are attracted to. Usually my experience isn't as nice as that. She's the prime example of what customer service looks like. read more

This is my favorite Walgreens! Everyone from the cashiers to the photo department is so nice! I'm always greeted with a smile. The ladies in the pharmacy are really personable and sweet. The store is always clean and neat. I like that it is bright inside. The shelves are well organized and things are easy to find. Lastly, I use the photo department a lot and they have always done a great job! Very professional! read more

I just went to pick up my mother's prescriptions from this Walgreens today. She had gone earlier in the day to pick them up but was told they could have them filled in an 1 & 1/2. She called and asked me to pick them up and I said yes of course so I went after work. On my way there I called to see the status of the prescription refills and was told only one was ready. I said that can't be because I was coming to pick up 2. I asked if they received the okay to refill one of the medications to which the girl replied well we sent it over to the doctor but haven't heard back. I asked her did you call the office to follow up in which she said no they hadn't. I said I would and in fact called over to her doctor's office and they said the refill order got sent. When I went into the store the guy behind the counter was not very helpful as I stated I spoke directly to the doctors office on my way there and they said it was sent over to them and I provided the date to the guy. He walked off to call the doctor's office and I also called the office myself again. When the woman from the doctor's office came back on the phone she told me that the pharmacist was going to refill it. They filled the second one while I was waiting in line. I have had issues in the past with this pharmacy and won't be using them again for myself. They are not a very nice staff at all. read more

Wow, their cashier was probably the worse I have ever interacted with. I had a cart full, then some, of merchandise. She was so put out at having to work. I walked up and she just kept saying "bags", "bags", "bags" rudely and it sounded like she had to have been talking to someone else saying "begs." She wasn't even looking at me or my kids so we were looking at each other. Finally she looked up and I realized she was trying to ask me if I would like bags to which I apologized for not understanding and I said "yes, ma'am I would like bags, please" and she kind of scoffed. She kept demanding that I take the bags when she filled them "take this..." I thanked her for every bag, handed them to my kids (both 20+ year olds) who politely placed them back in the cart. By this point I think she figured out she was being extremely rude to folks saying please and thank you and she would stumble out please and thank you, much delayed, and it felt like she was painfully struggling to even saying those phrases. It was pretty early and the store was empty with the exception of two folks who came in. After leaving, I found out from my daughter who was with me that this is the only place she had been in that a cashier had told her to have a horrible day. My daughter is very a very polite "southern" girl who was raised to say sir, ma'am, please, and thank you. She didn't respond to him the first time because she thought she misheard him but he repeated himself. When I got home to describe the interaction with my wife she informed me that this is how "that" walgreens staff are. She tries to avoid going there, preferring the more professional CVS off of Crown Valley Parkway. She dreads going there but if she's at Wild Fork next door she tries to rush through as not to draw the ire of the staff there who are usually put off by you just entering the store to interrupt whatever it is that they are doing. Over all I can say that I will drive an extra several miles to avoid this place. Just sad. read more