Best encounter at CVS , Jaci is amazing. So helpful with the makeup, huge smile on her face warm energy. Saw me struggling at self checkout with items in her hands she drops everything to help me and my mom. True asset to your company. Will be returning to CVS just to see Jaci again. It's very rare if have such customer service and kindness read more

Every single time this Is the slowest pharmacy known to man. Had urgent medicine they take forever!

My wife and I have been coming here for many years and have never had a problem. The staff is friendly , competent and polite. I had never had to wait long before services were provided. read more

CVS Pharmacy - Drugstores Near Me - Laguna Niguel, California

Terrible service. The hours listed on the website are incorrect; they are supposed to be open 7am to 9pm but but actually, they're open until 9 a.m. from 9 PM. While they are punctual about closing, they are not punctual about opening. I do not recommend this place--the service is awful, and it takes far too long to locate and dispense medications. read more

Terrible service always have to wait, prescription never ready when it says it is. Need more staff and organization !! read more

I love this store very much because there is a lot of delicious snacks, and the people are super friendly and helpful. read more

CVS Pharmacy - Drugstores Near Me - Laguna Niguel, California

See all

I got to this cvs often. The employee Jaci has outstanding customer service Atmosphere: 3 stars. A.lot of products moves so there are they are out of the few things I like and buy. Service: 5 stars. The staff is friendly and professional. I like Jaci helpfulness. Value: 4 stars. Depends on the products Some things are cheaper in warehouse stores, but you have to buy in bulk. Quality: 4 stars Some novel products for those looking for gifts or collections pieces Other things are alcohol, toothpaste, shampoos, and energy drinks, read more

See all

Pretty terrible pharmacy. The female pharmacist seemed agitated this morning. I asked her a simple question about my medication and that seemed to ruin her day. She was using jargon to pretty much tell me they forgot to fill my medication. Wasted a large part of my day waiting, will not be going to CVS any longer. read more

That was misleading for CVS to be open only to find their pharmacy close and opening at 10am some two hours later .. i missed the drive that was my only window and now I'm out of medication for the weekend - what genius management thought of that one how totally inconvenient I've been a customer for 20 years so this is my first review read more

Let me be clear the pharmacist and the staff are spectacular. However, to refill a prescription you have to go through the worst phone tree I have ever engaged. It leads you through endless loops and is not worthy of a great business like CVS, whatever executive authorize this phone trade needs to be fired. read more

I've been to several CVS pharmacies. Never seens pharmacy that is slow to work like this, and to keep people in line. Men who work really needs to work quickly for patients. read more

I ordered my fast acting inhaler, Combivent, which is an expensive item. I had to wait in line forever so by the time I paid, I was in a hurry. When I got home, I noticed that the expiration date was very close and this is an item that usually lasts me a year. They told me that it was too bad and that was an acceptable expiration date. So now I have started using my inhaler and it has expired! This place is awful. They don't answer the phone, you don't know if you're going to get a call back., And the line always seems to be very long and only one line. read more

There's nothing special about this particular CVS other than it's really huge and they have everything you could possibly need to live your life! They have alcohol and frozen food and tons of vitamins. What else could you need? I love the music playing because it's Justin Bieber!! read more

CVS Pharmacy - Yum - Drugstores Near Me - Laguna Niguel, California

This pharmacy place is running a lot smoother. There's a gentleman pharmacist that always tries to get everything right. This place has definitely turned around for the better. read more

Horrible communication. Online ordering totally inaccurate.delaying providing my blood thinner by one week.

Love this CVS. I walk here from my home to get a few of my lash supplies for my clients. I love the CVS brand waterproof tape for helping secure the lashes read more

CVS Pharmacy - Waterproof tape for lash extensions - Drugstores Near Me - Laguna Niguel, California

The local staff has no clue as to what the corporate is doing. The pharmacy is chaotic.

Awful pharmacist, Naz or something (Indian woman) Bad attitude. Giving false information because she didn't want to do a vaccine. Saying they don't carry a specific vaccine when the other pharmacist at this location and 2 pharmacists at another location said this location has the vaccine I'm looking for. If you hate your job so much or don't want to do it, get another one. Counting pills is not THAT hard! It must suck being so miserable in life. read more

Now I know why this pharmacy has such a low rating! Rude pharmacist! Rude staff. No customer service! Who hires these people? They really bring down the CVS brand! read more

As you can see from many other reviews, this location is absolutely awful. I've sadly gone here for years due to its proximity to my home. If you can avoid this location, please do. The staff is awful, lacks empathy, has no customer service training, and is totally unpleasant to be around. If that wasn't bad enough, I've had nothing but issues - prescriptions suddenly disappearing, telling me things are there over the phone, but not when I arrive, etc. My most recent debacle was not giving us a fully approved prescription because the pharmacist was at lunch, even though my wife was writhing in pain from giving birth. Just stay away at all costs, horrible experiences consistently for years is all I've had here. read more

I have only been to this store once.... and my experience was decent for the most part.... The employee working was really nice. I was early for the movie I was seeing across the street, and decided to get some water and snacks for a much cheaper price. Later, when I got home and I went to eat the Combos I purchased, they had expired... TWO MONTHS prior. Super bummed. I would have returned it if I lived closer. read more

CVS Pharmacy - Purchased 1/3/16. Best BEFORE 11/2015. If I lived closer I would return these. Super frustrating. - Drugstores Near Me - Laguna Niguel, California

I like to say that I witnessed the abuse and harassment pharmacist Sepideh she experience due to the person under "Sherri" the pharmacist was very polite professional and nice it was this person who was out of control and abusive I love this pharmacy and all the staff they work very hard all the time and deserve recognition read more

The pharmacist Sepideh is rude and inappropriate. Even though she is a pharmacist who should understand CDC vaccine guidelines, she doesn't. Everyone who has had either two or three (for immunocompromised individuals) regular doses is eligible for a booster dose after the requisite number of months. I had my last regular dose more than six months ago, was entitled to a booster shot, but Sepideh refused to administer a booster dose. I took her picture to capture the name on her badge in order to report her refusal to CVS; Sepideh then threatened to sue me and said I was threatening her. The other people who work at this location look miserable. Avoid this location. read more

I go to the CVS inside Target in RSM. Great people who are so helpful. They take good care of you and send you reminders about your meds. They even reorder for you by contacting your doctor! A one stop shop place. I tell everyone to use them or try it out. My family uses their services too. We love the value and the Extra Bucks helps out a lot! CVS you are the best!! read more

I see why this place has two stars. Unfriendly Pharmacists and staff. The one at Ocean Ranch is more helpful.

The worst location of CVS. Pharmacy staff are the worst customer service and rude. I can't believe that they have lazy and poor customer service skills. read more

I've been coming to this pharmacy for 20 years and I've grown fond of the staff and pharmacists. The store is awesome too, I can get a little shopping done while waiting for prescriptions to be filled. My husband also shops here several times a week also for over a dec. It's very convenient for him as he picks up his dry cleaning next door as well. read more

Slowest pharmacy in the entire state with the rudest staff Takes 4 hours to get your prescription filled and then 7 hours to wait in line while the cashier young kid Harris twiddles his thumbs. Then to finally get to the front of the line to not have the medication ready 5 hours after dropping it off. EveryonLooking confused the entire time. Jesse the "manager" is rude and looks completely in shock every time he makes a move. Looks like a used car sales associate in his over sized button down. Everyone in the store looks as if they rolled out of bed. Better yet their attitude and demeanor is as if they were sleeping in bed. Half alive. No energy and rude. Avoid at all costs. Entire store is dirty and old. read more

Had an appointment for this location for the Covid vaccine. Well they had no record of it and no vaccine. Didn't even try to figure out what went wrong so I could get it. Fuck CVS!! And don't schedule your vaccines at any cvs! read more

Ridiculously poor service and rude pharmacist. The store itself is fine but the pharmacy has to be the worst I've ever experienced. I had my health insurance call them while I was in store to validate my coverage and the pharmacist pretended that she had not received any calls when I went to the counter (I watched the conversation in person, was on the other line with my insurance, pharmacist had finally admitted to receiving the call when I put insurance on speakerphone). The pharmacist was upset about being caught in a lie and refused to fill my sick childs prescription and acted like I was invisible, absolutely the worst customer service possible, I will never use this pharmacy again. read more

Terrible service at the pharmacy. They rarely get my prescriptions correct. It's super frustrating

The guy at the front desk was incredibly rude today... definitely not going back here unless I absolutely need to. Went out of his way to be condescending and rude. read more

Wish there was ZERO Stars. I loooove CVS pharmacy's so I've been procrastinating writing this review but every time I go here there's always an issue...This IS the worst CVS yet. Meds are never ALL ready for pick up... You go all the way back down there and they let you know that all of your order is not ready or it's out of stock etc... they don't bother to call and communicate that... they have miss read prescription orders and it seems like no one knows what they're doing back there. There's another CVS pharmacy a few miles down Which is more inconvenient to go to but they are truly on their game and it's worth the drive. I hope this location FINALLY gets it together! read more

Pharmacy experience keeps getting worse. Needed a Prior Authorization from our Insurance Company for a particular prescription. Not a big deal right? In April, I asked the pharmacy to fax the doctor's office the necessary PA forms. They said they did. No PA. May I asked them again. They said they did. When the doctor's assistant came back from vacation called my wife, said he never received any paperwork from the pharmacy. So yesterday I went to the Pharmacy in person, and asked them to please PLEASE fax the paperwork to the Doctor's office. They said they did. The Doctor's assistant called them because he didn't receive the fax. The pharmacy said they faxed it. They never faxed anything. Period. Today I was told, Oh the insurance just doesn't cover it. It was denied. I knew that was a lie. So I asked them for the PA Request so I could fax it to the doctor myself. After some hemming and hawing I received the paperwork. I faxed it to the doctor's office. The PA was done within two hours. Long story short: Horrible service, incompetent pharmacy management and a complete inability to work a fax machine cost me 3 months of out pocket. Avoid this pharmacy like the plague. Plan on switching services. read more

Horrible, horrible service at this pharmacy. I've been with this CVS for 20 years and they have had a recent change. I think they hired new pharmacists and it is a complete nightmare getting my prescriptions. NIGHTMARE. They never answer the phone, when they do answer they hang up on me, and they lie about filling my prescriptions. I literally had to call them a week after my doctor sent in a prescription and they still hadn't filled it. The lady promised me that it would be filled and ready by Monday and when I went in on Monday they said that nobody had ever ordered it because it was out of stock. Except that's what she told me the week before and claimed she had ordered it. Now, I am dealing with a different prescription in which the pharmacist told me I needed a prior authorization and it was completely the wrong prescription. I had to repeat it to the lady FIVE TIMES. Once she understood what I was saying, she said they were out of stock. I still don't think she even got what I was saying. GET IT TOGETHER GUYS. read more

This pharmacy sucks. At 12:30pm my urgent care tried calling in a prescription for me and at 6pm when I called they told me that they have been trying to reach the pharmacy all day and have just been put on hold... by 6:30pm the pharmacy FINALLY answered and they called it in. Then the pharmacy called me saying they didn't have my insurance info, so I tried calling back and someone answered and blurted a quick "PLEASE HOLD" and put me on hold for 15 minutes before I hung up and got my prescription transferred to a different location. When I called the new location to give them my insurance information thinking that it didn't transfer over from other CVS locations they told me that they had my information and the other CVS should have as well. Sorry, but hour+ long waits JUST to speak with a pharmacy staff member is absurd. I don't know what's going on back there but they should staff more people or something. read more

Not sure what the deal is with this CVS pharmacy but they are so slow!!! 3 hrs to fill a pretty standard prescription. It's also impossible to resolve anything over the phone. The worst part of the experience here is that the head pharmacist is EXTREMELY rude. Not sure if he is being worked to hard or what, but I've never seen some one care so little about the customer. He really seems to try everything he can to avoid any contact with customers, including hanging up the phone before giving people a chance to talk. Wish this wasn't the closest pharmacy to me. I'd avoid it if you can. read more

Employees were friendly enough, and I found what I needed. The restroom key is chained to a Frisbee over by the pharmacy counter. no one told me, and i waited by the restroom door for a good seven or eight minutes before giving up and going back to the cashier. pfft ] read more

This location is awful. They are usually rude and short with the customer. They constantly drop the ball on my Rx's. I scheduled a flu vaccine appointment today and drove there to get it done and was told that they don't have any available flu shots for today. They could have communicated this to me but instead I found out when I went to appointment. They didn't apologize whatsoever we and just kind of shrugged at me. As an aside, I have asked them to update my home address countless times but constantly see that they are still using my old address. It's clear that this place is poorly managed. read more

The pharmacy staff is slow, rude, short, not helpful, very dismissive, and not clear with communication. I will only go there in an emergency. Definitely not COVID safe as people are crammed in an isle bunched together and the carpet is filthy. It's a shame to feel so compelled to write this kind of review. I hope they get it together and sweeten up! read more