I'm not used to CVS Pharmacies being pleasant. Sure they're professional, but that's about it. You almost have to be the perfect customer to have a neutral experience. I was so gobsmacked at the customer service today. While I was waiting, 3 different staffed asked to make sure I was being helped. The teamwork was actually collaborative about some next steps. There seems to be a nice group of staff here. They were busy but still had time to be concerned about their customers. I want to give a special shoutout to Massara, who was forthcoming with information I didn't know. She was giving me answers to questions I didn't know to ask, which NEVER happens anywhere anymore. As for the questions I did ask about, she did so with warmth, logic, and clarity. She even seemed happy to give me a flu shot. It's such a shame she's a traveling pharmacist. I am tempted to just follow her from location to location. I've scoped out so many CVS pharmacies (because I've moved states) and refuse to be treated like gum under a shoe. This is by far the best experience I've had in a pharmacy. This location created a loyal customer out of me. read more

I have been a registered nurse for 17 years, and based on my personal experiences at this CVS pharmacy, I would not recommend this location to patients or members of the community. I have repeatedly felt judged and treated as though I am drug-seeking simply because I am proactive about filling my legitimately prescribed clonazepam, and I have had pharmacists at this location hang up on me during phone conversations. There is a serious reason I am diligent about maintaining continuity of this medication. In 2023, following an interruption in this medication, I experienced a tonic-clonic seizure and required a two-day hospitalization at UCLA Medical Center. Because of that experience, I make every effort to address my prescription before I am completely out. My concern about maintaining continuity is based on an actual medical event, not an attempt to obtain medication inappropriately. As an RN, I fully understand and respect a pharmacist's legal and professional responsibilities when dispensing controlled substances. I am not asking anyone to dispense medication improperly or disregard regulations. A pharmacist can tell a patient that a medication cannot yet be filled while still treating that patient with dignity, compassion, and professionalism. Hanging up on patients and making them feel stigmatized for taking a legitimately prescribed medication is unacceptable. After 17 years in healthcare, I know how important respectful communication is, particularly when dealing with patients who are concerned about interruption of an important medication. Based on the treatment I have personally received here, I cannot recommend this CVS pharmacy as a healthcare professional. I have escalated my concerns to CVS corporate and requested that the District Pharmacy Leader review the situation. I hope CVS takes these concerns seriously and addresses how patients are being treated at this location. read more

Meghna (sp) such incredible Customer Service I may have misspelled her name, but I've never had anyone who is not just phenomenal at customer service. I love shopping at this particular store because they're usually fully stocked where most other CVS stores have their shelves often empty! Incredible Customer Service read more

The two locations gave me conflicting information: one said the transfer was complete, this one said it wasn't. After multiple calls on my part, I ended up coordinating between the two pharmacies myself just to get a straight answer. When the pharmacist at this location finally agreed to call the other branch to sort it out, she made a point of telling me it was extra work and that she'd only do it "this time." Shouldn't verifying medication and helping customers get what they need be part of the job? Being made to feel like I was asking for special treatment -- on top of having to chase down the status myself -- left me with little confidence in this pharmacy's service. I hope this location can work on offering solutions with a more positive, can-do attitude -- that's what keeps customers coming back, and it's what every patient deserves. read more

I haven't come here in a while, the last couple times I did, I was not super impressed. So about this visit. I needed to get a syringe, for a medication that I was prescribed. The medication was not an issue, but they stated they could not dispense syringes without a prescription. But I could go on Amazon and order them and have them delivered same day. They didn't have any real reasoning behind, not selling me a syringe, even the pharmacist said that they could but they just weren't in the habit of doing that. It made zero sense to me. The staff was very emotionless, and felt a little annoyed that I had questions. read more

This has been my go-to CVS since moving to the area. Everything I need is always in-stock. Dental floss, COVID test, bottles of Sprite for upset stomach just to name a few examples. It's nice the OC Sheriffs are routinely in the area and I feel safe going there even if it's 2am. The self-checkout process has also never given me problems. I can just punch in my numbers and use all my loaded coupons. I hope the team there at this CVS location gets recognized for their consistently good work-- well stocked, clean, and efficient service. read more

Needs to update hours. Not open 24/7. Went tonight and the doors were locked. Even though the signs outside say 24 hours.

Thank you for your service to Sung Kim and Ivonne. Made my experience very good and from the phone to in person great help and friendly . Super appreciate it . read more

CVS Pharmacy - Drugstores Near Me - Aliso Viejo, California

Pharmacy review - Had to transfer a medication to this pharmacy because I was visiting my mom in OC. On the phone, the woman helping me was terribly rude plus told me my medication would be ready that evening when in fact it took two days. Also, it is very hard to get ahold of anyone when I was calling for an update. If I ever need to transfer a medication again I will go to another location in the area. Pick up in store was easy though. read more

The staff at this pharmacy are kind, helpful and empathetic. They are also quick and efficient all the while keeping professional.

I picked up a prescription, the young man that cashed me out in the pharmacy was friendly and professional. The store was clean and free of debris inside and out. I did not find Mary Jane's in the candy aisle, unfortunately. I purchased Peanut M&Ms and Reese's pieces. The cashier (Shane) up front was professional, friendly, and knowledgeable regarding my Rewards. Today's experience was pleasant. Thank you to the manager at CVS, well done! I'll definitely recommend this location to others. read more

The man manager with the black beard clearly doesn't know store return policy and haggled me about the photo frame breaking 3 separate times.. not my fault. Try better for customer service. read more

Absolutely unacceptable behavior from the CVS pharmacy staff today, July 4th. My 1.5-year-old son was seen at urgent care for a rash he's had for two weeks. We were told to get to the pharmacy before 6 PM, and my fiancé arrived at 5:55 PM. He gave the insurance info to the pharmacy staff before 6, yet the woman at the counter refused to process the prescription, saying she wouldn't run the insurance because it would take a couple minutes and she was done for the day. Let me be clear: she knowingly denied a sick toddler his medication--just so she could leave early. That is beyond unprofessional--it's cruel. A pharmacy is supposed to prioritize health, not convenience for the staff. She was working the evening shift on July 4th, and although I didn't catch her name, I hope CVS management reviews footage between 5:50-6:00 PM to see exactly who was responsible. This deserves serious attention from CVS corporate. You don't treat patients--especially children--this way. read more

I will get messages from the pharmacy that my prescriptions are ready, and when I arrive at the pharmacy they are not. There have been several occasions when I would call and speak to someone directly and ask if I can pick up my prescriptions next day, they say yes, and when I get there the prescriptions have been put back and I have to wait for them to fill them again. It's incredibly frustrating that you cannot rely on the pharmacy to have prescriptions ready when they SAY they will be! read more

I had a great experience at this CVS while picking up some supplements. Everything was in stock and easy to find, but what really stood out was the customer service. The cashier mentioned a promotion--buy one, get another at 50% off--which I hadn't noticed. He let me finish paying and then go back to grab the rest of what I needed. It was thoughtful, helpful, and surprisingly accommodating for a retail chain. Honestly, one of the friendliest and most helpful CVS visits I've had. read more

They are friendly and pleasant, but they need to improve their in-store customer service. Sometimes they ignore customers because they are wearing AirPods, which I believe is inappropriate for a job where listening to customers is important. read more

The bot that Cvs uses on the phone is the worst I have ever experienced, it has trouble responding correctly to even basic statements. It is very difficult to get transferred to a person which these days is usually a voicemail. The app is also an issue in that it says that perscription will be ready on a certain day and then it is not. read more

Recently, CVS filled my wife's prescription. The pharmacy properly billed my primary insurance and told me on two separate later visits (one with the pharmacy manager) my secondary insurance did not cover the copay. The pharmacy manager also stated my primary insurance may not allow billing to a secondary insurance. I contacted my secondary insurance, and they confirmed the medication was covered and CVS had not contacted them. On my third visit a pharmacist took the time to "manually" input the required information to bill my secondary insurance successfully. Insist CVS pharmacy " manually" bills your secondary insurance. read more

I will never get an immune shot from this place again. I needed to get my 2nd shingles shot and the cavalier man who gave it to me caused a reaction, the doctor I saw said, that froze up my hand causing extreme pain due to inflammation. Its been nearly 2 weeks since I got the shot and I still do not have full use of my hand. I highly recommend that you do not use this pharmacy for the purpose of getting any shots. I still don't know what the outcome of my hand will be. read more

I am rating this location purely on their makeup selection + organization. I honestly would compare this to an Ulta. They have some amazing products and brands I don't typically see at most CVS stores. It was all organized beautifully and of course, I spent way more than intended (not because it was expensive, more so because there was a lot of amazing options). I will say this store did have way more security sensors, so you may have to wait for someone to help get your items. But, the store was clean and fully stocked. I loved seeing their pride section, And Kim Chi makeup line too. If you need makeup, face masks, or hair care this is the location for you! read more

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Lazy and rude. Try calling and you're on indefinite hold. Someone picks up and immediately puts you on hold again, you can hear it. So the phone system recording suggested using the cvs app which is worthless. In summary, staff onsite is lazy and rude and the company's tech is worthless. Service score = 0. read more

The worst, W. O. R. S. T. pharmacy. Rude staff, confusion, misunderstanding, and SERIOUS MISMANAGEMENT of upcoming refills versus stock on hand. On Thursday, January 2nd I have received a text message alerting me that the prescription due for refill will be auto filled in a few days at CVS Pharmacy (Aliso Viejo store). Checking on the CVS app, it says "OUT OF STOCK. Your store does not currently have this medication in stock. We've ordered this medication for you, and SHOULD have it in stock by your scheduled fill date". However, this only would work, if I'm in Aliso Viejo. But I'm not. I'm currently camping in my motorhome in the middle of the Sonoran desert in Arizona, 72 miles away from the nearest CVS. I am sure the prescription can be ordered, and available at a different store. But then wouldn't it be logical to text me with the address and phone number of that store, so I could call and make a transfer. Easy as that. But they were expecting me to walk in and then tell me where I can go for the pickup. Additionally, if they have the prescription available ON THE DAY of refill due, then that means I am out. Going through the transfer process would take several days leaving me COMPLETELY OUT of pills. They left me high and dry. Well done, CVS pharmacy! You just earned a one star rating adding to the current 2 1/2 star rating. Oh, and to leave and switch to Walgreens. read more

The pharmacist Lily is extremely rude and lazy. We got there 5 minutes before closing and she refused to give us our medicine. Did she not take a medical oath, or is that only real doctors? She should not be dealing with people. i will first address this with management, and then I will be calling corporate to do whatever I can to ensure she is fired. I urge you to take your business anywhere else but here. read more

Continues to be the worst pharmacy ever. I had 2 days to pick up my prescription. They were missing three of them. They redid it, but I had to wait 30 minutes. Very poor service. This is not the first time I've had issues with them.. read more

Shook! Came to pick up a prescription mouth wash from my dentist and I have regularly been picking up prescriptions at cvs for years, my insurance has never changed nothing has changed. The pharmacy here is a mess, they had none of my information, and no one else's. 15 people in line, quoting 2 hours for service. I pick my prescriptions up usually down the street off La Paz and pacific park and am always in and out with no problems max 10 minutes. I stood here for 55 minutes watching the pharmacist and the techs working here not know how to do any of their jobs. This was really embarrassing. read more

A 31/2 rating is old news Curtis and his fine staff are exceptional I've been a CVS loyal dude since longs was short Carlos is awesome on the pharmacy and just about everyone else is very helpful Kenge 623 read more

I called the pharmacy and the pharmacy tech right off the bat was rude. Like what's with the b!tchy attitude for? If you hate your job, just say that. At the end of our phone call, she just told me not to call back like it was such an inconvenience that I had a few questions. Take your business elsewhere! read more

I had a appointment at 11:50 am and I Arrived 5 mins late. I apologized and asked if I could still be seen. The lady at minuteclinic told me it was fine but 1 patient was ahead of me. I waited a whole 45 mins to hear from the horrible lady that I would not be able to be accommodated for my appointment. I could not believe what I heard, I wasted almost a whole hour to be told that I could not be seen. I will be taking this up with the manager and the way that she was unapologetic had me livid. Don't waste your time like I did. This was by far the worse experience I've had with any medical appointment read more

I love my local CVS... pleasant to browse around, or quickly grab what you're looking for

Kassi is the Micallangello of makeup. She is the beauty consultant at CVS and she will make you look like you were made in Italy. Good job

Highly recommended this CVS The staff are very nice and knowledgeable,I went there today and my insurance was not work so I suppose to pay out of pocket but Mitra was helping me to use the discount card and was very helpful. Thank you so much Mitra for your service read more

Belated review for my booster shot experience last year. This particular CVS is a 24 hour location, so I got a 9PM appointment (first one available). Bondi administered my booster and I thought he did a great job. My vaccine card was stamped with a clear sticker which had information about the booster and the date received was written. He told me to wait 15 minutes (there were some chairs by the pharmacy) before leaving. I felt fine after sitting for 15 minutes and then left. I wanted to write this review because I think it's important to get the booster. read more

Not sure what kind of patient care is this. The system is so convoluted that I can't even pick up a prescription from the right location. We are trying to pick up an antibiotic but it is MIA. One location is saying it is in another location. The other location saying it is not there and it is the insurance problem? I can't even call and talk to a live person. I have to leave a message and wait for at least an hour for someone to get back to me. Very disappointed at the system to allow for this kind of patient care. It is just a business nothing about the patients!!!! read more

I was pretty impressed each time I went & was assisted by Vanessa who showed me how to save using coupons. Next time Grayling was awesome & showed me the CVS app, finally Lake who is awesome & friendly as well!! Job well done all three staff!!! read more

I shopped at CVS Pharmacy 26891 Aliso Creek Road in Aliso Viejo. The place was nice and clean. It was another beautiful sunny day in Spring. I was looking for an Easter card for Diana and I found a nice card for my little rabbit. I know she will love the card. Then I looked for some items for my two kids. For Buddy; I bought him a new 7 month protection collar. For Paisley & Buddy I bought them some specialty foods. From; Perfect Entrée: Two craven chicken dinner; Two Fin-Tastic Primavera. I want to tell my Yelp friends that our two cats are also connoisseur of specialty foods. The cashier was nice and friendly. I paid for the items and left the store. Then I drove off to find my next review. Robert H. read more

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Always have looooooooooong lines and always have issues with prescriptions. Do yourself a favor and take your business elsewhere. This place is terrible. read more

Awful. I have no idea what happened to this pharmacy - they used to be so pleasant and efficient I used to make sure my doctor would send my prescriptions here. Not anymore - the cashier guy at the pharmacy today was so incredibly rude and unpleasant that I almost wanted to say get your manager and check your attitude- it was like I was bothering him by waiting in line to pick up my prescription. Wouldn't say hi - THREW my receipt at me - didn't say bye or a word when I said "Thank you have a nice day." They should really consider doing something about their pharmacy staff - if they hate their job so much they should do something not involving customers. Bad pharmacy - horrible customer service. read more

I wish there was a way to give minus to these group of .... They took my RX and all the information needed asked me to wait 30 min then after 30 min of wait they say we don't have it in in stock and need to order it .. are you serious now?? Your communication skills is below zero and you need to learn how to have respect for other people's time read more

Reliable source for all our medications and sundries. They also have a discount program, issuing frequent discounts and what they term Extra Bucks. read more

This is the worst pharmacy I have ever been to and the employees made my life a living nightmare. They took my prescription and then had me wait around for 3 hours when they said it would be thirty minutes. When I went to pick it up they said that they didn't even fill it because their system couldn't find my doctor! Instead of calling me and telling me they weren't filling it I sat around waiting for my script. I literally just got out of surgery and they basically had me sitting in pain without a word of info. The pharmacist at the counter was also rude. My advice is to NEVER go here ever. You can drive literally .2 miles away to Walgreens and go there. I went there after this horrible experience and got my prescription with the most pleasant lady and it took less than 30 minutes. CVS is a corporate joke and they need to treat the customers better. Not like a number! read more