Buying vitamins at CVS is a new experience for me, primarily because CVS is a member of the OTC network, and I was given a $50 OTC gift card. Prices at CVS are competitive since it offers bogo deals on many store brand vitamins. I signed up for a free ExtraCare account to clip digital coupons and as a wallet for ExtraBucks rewards. They are not the easiest to work with but I hope the saving would be worth it. The self checkout was frustrating for someone new to CVS. It summoned help after I fumbled around a few minutes. She transferred my stuff to a cashier register to complete the purchase and explained to me how things work. Hopefully the process will be easier if/when I shop here again. read more

CVS Pharmacy - Not sure why the pharmacy is closed during the day while I can see pharmacists working behind the counter. - Drugstores Near Me - FOOTHILL RANCH, California

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Review is for pharmacy staff only: Finished coming to this location The pharmacy staff is the absolute worst! No customer service at all and beyond rude. If you hate your jobs that much and the customers, you should all quit read more

There is always a long line. They closed too many locations and there are no alternatives nearby. read more

CVS Pharmacy - Typical line inside. Line of cars outside. - Drugstores Near Me - FOOTHILL RANCH, California

I came in at 8:15 in the morning. I wasn't in the right mind set as my 5 year old is very sick and I needed her medicine. So I walked in without checking the hours of the pharmacy at the door and couldn't find the little sign that they have up. I nicely asked the person in the front even saying "sorry to bother you but if you don't mind could you tell me when the pharmacy open?" She with a very condescending voice and attitude tells me "well if you had bothered to looked at the door or on the pharmacy you would easily see that it opens at 9!" Excuse me? I missed it at the door cause I ran thinking duh CVS is a pharmacy and would be open at 8am. When a customer is dealing with a sick kid at home they don't need someone to be so rude for a simple question. If you don't want to work here that's your issue I don't need to be in your attitude and sarcasm!! read more

Rude pharmacy phone staff, if they ever pick up. I accidentally called the doctor line and was grilled about whether I was a doctor or from a doctor's office. I wasn't and apologized. Then, I was scolded like I was a four-year-old who got caught putting my hand in a cookie jar. The rude woman put me on hold for four minutes, after which I hung up. Leaving a voice message and waiting for a call back that may or may not come is hardly customer friendly. The rest of the store is fantastic but not so enough to keep me coming back. There are too many other CVS locations so we will not return to this one. read more

Beyond disappointed ... staff is completely "well it's not our fault" meanwhile after visiting Urgent Care with only moments until closing you are put through a rig-a-ma-roll of sitting there for an hour and half at CBS only to be told no, we never received your doctors request!!!! read more

We are transferring all of our prescriptions from this pharmacy after giving them many chances. I have been handed the wrong prescription (someone else's) twice. They are rude in person and on the phone. I had an issue with a prescription (they were blaming the doctor but it was not his fault) and they simply refused to do anything to get the problem resolved. It was easily resolved at another pharmacy. I have no idea how they stay in business. read more

UPDATE: These people lied to my face and ripped me off for my medication! After a call to a far superior location that actually knows what they're doing, it was discovered that the pharmacist and Yamma/Lamma had flat up lied to my face about everything on top of being rude as all hell! My coupon not only still exists, but the staff at the other location even found me a better one! So I will be speaking to the manager here and demanding a refund, if not taking up legal action, and taking my business elsewhere for good. Absolutely disgusting, money grubbing, price gouging behavior! read more

No one at cashier. Used self checkout. I purchased items that included $10 off my next purchase. Self checkout machine needed my phone number. The machine said a text will be sent to me to finish my membership application. I waited but the text never came. I brought it up to an older female employee. She apologized but said I should have read the directions on the self checkout. There was no directions other than it saying a text will be sent to me. I decided to return my items. She began sighing very loudly and clearly started showing passive aggressiveness. After the return and I started walking away, she started muttering loud enough for me to hear that I should have followed the directions. Had to wait around at the pharmacy since it opens at 9am. Saw her interacting with other customers. She was both friendly and rude. It seems she wears her emotions on her sleeve. read more

What an awful customer service - all drive through are rude slow - today after waiting 30 minutes in line she is completely ignoring me when I got to window of drive through - turnaround says did you receive email I said yes then continues with whatever she was doing didn't ask my DOB or name Literally at the window I'm waiting 10 MORE minutes! when there are 5 cars behind me she turns around again says did you find it ??? Wt* find what the email ???? I said just check my name my DOB then she says well if you are waiting for x medication not ready I received processing notice 48 hours prior As a courtesy she could have checked in sure instead of making everyone wait for 10 minutes she could have filled it Now I have to go back wait in their 30 minute line again Worse location I'll definitely this time will change my pharmacy The most unprofessional I have dealt with 4 different ones at the window One worse than other read more

Their call backs. They don't return my messages. I had a medication issue due to drs knowledge, I stopped my antidepressant per his approval. Went into serious withdrawal and got another dr to call in a different antidepressant. I needed it that day, cvs never called me back to get it delivered. I have carepass, I've been with them for years, and I cannot believe this! I'm switching pharmacies. read more

I found the manager, Anna K. to be extremely rude. She was of no help when I told her that CVS charged me more than what my medical plan stated. Eric D read more

If I could give zero stars to this place, I would. When I went to inquire about whether the location carried a specific medication and whether they received the order from the doctor, the pharmacist was exceedingly rude. I have worked as a health care provider for over 20 years, and if we were at the same company, I would be incredibly embarrassed by her lack of professionalism and discourtesy. Her name is Reham. Please take your business somewhere else or go to a different CVS location. Absolutely horrible service. read more

Pharmacist, Shiela, deliberately makes it difficult for patients to fill prescriptions at this pharmacy. On several occasions, she has denied filling RX citing reasons that were not factual (i.e. "Doctor's office location not in allowable range", "the written RX is not specific enough and must be written the way she prefers", "she needs to speak with the prescribing doctor to discuss RX dosage or drug type is correct", etc...). She seems to believe she knows more about patients and their appropriate medical treatments prescribing physicians. She questioned several things about my own prescription on multiple occasions which came across as judgmental, prejudiced and harmful. At one point, she recommended I try visiting urgent care if not having access to my medications created any medical or health problems. I have never experienced a pharmacy or pharmacist who would deliberately make it difficult for patients to receive their doctor-prescribed medications the way I have when interacting with Sheila at this specific location. She is the only person that has been hostile and difficult with my and my family's medical needs. read more

Every time my wife and I come here, Laura is extremely helpful. We know there are a lot of challenges especially when it comes to customer service and retail. We didn't have the best experiences with the couple times with CVS (Laguna Woods location) but this by far is our favorite since relocating here from Texas. read more

The pharmacy staff are not very attentive. They do not pay attention to who is in line and let people just walk up to the counter while others are waiting in line. When confronted with this problem, they turn the blame on the customer waiting by saying they should have said something instead of being aware of waiting customers. Why have a line if anyone can just walk up to the counter ahead of people who are following instructions? read more

Do not go with the drive thru services at this cvs. It's horrible. They're are painstakingly slow. The pharmacy technicians are poorly trained and when the systems go down, they don't know how to restart the system. They don't have the management skills to run the pharmacy. Extremely understaffed read more

Been using this location for many prescriptions for a long while . I have been picking up a controlled substance on the 28 th day after pick up for years . Today I was told by the managing pharmacist that she is changing it to the 29 th day . I told her that there was no notice given for this change and it is dependent on her discretion . It is an abuse of her discretion , to arbitrarily change policy . It was quite inconvenient to have traveled there in person to discover this change after such a long time , again without notice . This managing pharmacist was extremely rude , no people skills were observable , and I believe she should be allowed nowhere near a managing position . read more

I am writing a review to express my gratitude for Alma. She was such a pleasure and I honestly haven't received customer service like that in a long time. The pharmacy ladies were very nice as well. Servet at the RX counter was such a pleasant woman and made me feel cared for. I sure hope Big Corporations step up and get these people more help. There was no one there except Alma. Or try an armed guard to protect your employees. read more

I would like to personally thank Sara, one of the pharmacy technicians, and point out that she always greets me with a friendly Smile and Sara us by far one of the most Helpful, consistent, diligent, caring pharmacy employees I've ever had the pleasure of encountering! This CVS is extra special in the sense that they also run and operate one of the last few drive through experiences in OC, which is a massive help and convenience!, and they are also open late! I've always received excellent care and customer service from all of the staff members at this location, especially Sara! Thank you so much for treating me like a human being instead of just a number! read more

ever since I came to this pharmacy I never wanted to go to another because of an employee who's very helpful and understanding with her costumers I love this pharmacy! So if anybody who needs help with anything ask for Joudi she will help you with whatever you need. This girl 100% needs a raise excellent job!!! read more

Poor service!! Never enough staff, pharmacy wait time is 30 min. Doesn't matter what time of the day it is read more

If you're looking to get a passport photo, find someplace else. I was in CVS this morning with my mom. My mom very politely asked where she could get her passport photo taken. Laura was working the front registers. She asked my mom to step to the side and she would be with her as soon as she finished ringing up customers. She finished ringing up customers and then busied herself behind the counter, not sparing my mom a glance. She took a phone call, spoke with a friend who was in the store and by that time another customer came to the register. We had been waiting for about 20 minutes. I asked her name and she replied, "Laura, why? What did I do wrong?" I told her it was what she didn't do that was the issue and we left the store. With so many negative reviews you would think that CVS management would address the various problems they have with their staff. read more

We have been coming here for a while now and every time that we think things are getting better with their customers service and their wait times for drive thru they get worse! Their service is very inconsistent and they are very inpatient with you despite the fact that you are the one waiting on them and not the other way around. I understand that working with people all day is very diff because I do it too but it would really help if they tried to be a bit nicer. read more

I'm not one to go out of my way about racist experiences. But I have encountered them so very often in Foothill Ranch. I've lived in Portola for almost a decade now but every now and then I find myself here. Okay so here is my experience. My mom, sister, and I are at the self check out. The cashier comes around and fixed the other self checkout and walks around but right before going back to her checkout stand sticks her head down right at the items we put in the bag area and walks away. Mind you, we have card in hand ready for payment. No gesture of recognition to us as customers, verbal greeting, smile, just a nonverbal of let me see what you're purchasing but for what purpose. It's the subtle, covert, silent body language, with the slightest hint of doubtfulness, to feel like you can make a family feel uncomfortable without the obvious racial remarks. CVS, this mature white lady today made my whole family feel well and cared for. Transaction Time 3:16PM TRN #7832 Reg #18 STR #8834 read more

Everyone is always helpful with a smile on their face...the people that work the pharmacy and the store. I've seen some sour customers that aren't nice (& know fault of the workers!) I was in the drive-through line tonight where the lady in the car ahead spent 1/2 hour complaining about the cost of her meds and wasting everyone's time in the drive-thru, walk-up and the pharmacy tech. Sara was patient the whole time the lady was complaining....i was just about to lose MY PATIENCE When it was my turn, Sara was saying hello as if nothing happened ahead of me. What a trooper! read more

They are the worst CVS pharmacy around. Don't go. When you call they don't say hi they just put you on hold. The customer service is not there. One lady in particular is rude. They have been absent minded and messed up a few prescriptions before. Get it together read more

Very unfriendly staff. Not helpful at all. Everyone looks and acts miserable. I think a team meeting is in order!!!!

Dear CVS Pharmacy Team, I wanted to express my heartfelt appreciation to the entire staff, especially the lead pharmacist, Reham, for consistently providing outstanding customer service to the patients and the Foothill Ranch community. Your remarkable efforts, under the leadership of Reham, have not gone unnoticed. Special recognition is due to Amena and Sammy for their exceptional contributions. Thank you for your dedication to excellence. It's people like yourself make such a difference. I and my family are lucky to have you all at our local pharmacy and your empathy and customer service goes a long way!! Special shout-out to Reham for leading and mentoring the team for success!! Have a great holiday season and unwind a bit as you all work very very hard in times of the busy flu season. God Bless!! Sincerely, Mandeep Singh Resident of Foothill Ranch read more

They have messed up me & my family's meds multiple times. They always have 1 person doing all the pick ups despite there being like 6 people working. Both the head pharmacist and one other older lady love interrupting and are very rude when answering questions. Literally avoid this place at all costs. The cvs in target is way better read more

I have been coming here for a few years but they are getting worse Today I got a drug for my Girlfriend and I couldn't get it without the Pharmacist talking to me The woman who was serving me asked for a Pharmacist to come over In the mean time a customer who paid after me wanted to talk to the Pharmacist also and the woman serving her budded in front of me to let them talk to her first After they had a lengthy conversation with the Pharmacist I told them what happened and without appologizing the woman argued with me Continued to say I was wrong TERRIBLE customer service Too bad the Head pharmacist wasn't there as she would have probably smoothed it over All I was looking for was an Apology not an arguement read more

This seems like a smaller CVS but they stock all the usual stuff. It's clean and organized and aisles are well labeled. Cashiers are always friendly, saying hello when I walk through the door. I've been to the pharmacy a few times. There seem to be a lot of negative reviews here for the pharmacy but I've had nothing but good experiences. They are the most competent bunch I've ever dealt with at any CVS location. They have always provided me with excellent, helpful, friendly service. Maybe I've been lucky as far as when I've come in but I never have had to wait very long to drop off or pick up a prescription. Plenty of parking and plenty of booze. read more

CVS Pharmacy - Drugstores Near Me - FOOTHILL RANCH, California

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Pharmacy crew is great! Service above and beyond with a smile. Highly recommend this pharmacy. Servet and Shiela are the best. Best advice.

This pharmacy has terrible service and the waits are long. They do not even answer the phone. They need nee management and employees who can offer good service. read more

Had to pick up a few things here and I love going through their seasonal section! They always have such cool and even oddball items that are fun and interested. I've even bought several gifts here along with cards. If you download their app, you can take advantage of some great coupon offers. I routinely get 15-25% off a regular priced item. Also, this place has the best siracha popcorn! Great place to stop off to get some snacks, drinks, sunscreen, pool floatie, sandals, lip balm, hat and towel! read more

CVS Pharmacy - Seasonal items - Drugstores Near Me - FOOTHILL RANCH, California

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I really wish I could give a zero star. The cashier was basically forcing us to sign up for their stupid benefits? When I kept saying no. They really need to stop forcing their employees to reach a quota. It's really tough and adds unneeded stress for them and the customers. I guess it's a one star close to zero for the entire company. Additionally I would like to add this specific cashier completely avoided my constant denial and kept focusing on my husband who is very kind and less assertive. The cashier, was either misogynistic or VERY convinced he needed this sell. Not coming to this store again that's for sure ! read more

The pharmacist always goes above and beyond to get your medication as quickly as possible. She works so hard! All of the staff are kind and professional. They even help with your insurance to get you the best possible deal. read more

This CVS isn't much different than other locations, but it's conveniently situated in a big shopping center and has a drive thru pharmacy. There are always plenty of parking spots available and it's usually not too crowded. The store has all the standard products you'd expect to find at a drugstore like this, and it is pretty clean and well stocked. They are rarely out of anything. If you are unlucky you might find yourself waiting in line at checkout for some time though, because for whatever reason checking out at any CVS seems to take forever. I'm not going to fault this location for it, though, because this has happened to me at CVS stores everywhere. The pharmacy is also typically super busy, and always appears chronically understaffed. If you are going to need your medicine in a hurry, I would seriously advise filling your prescription elsewhere. The drive-thru just adds a whole additional layer of prescriptions to fill that keep the employees hopping. That said, I've filled many a prescription here and they haven't gotten it wrong. It's just taken awhile to get. This location does have some of the best beer and wine prices in the area, if you aren't looking for anything too exotic. The standard import and domestic beers are generally three to four dollars cheaper than in surrounding grocery stores. And they usually have outstanding sales on cheap to mid-range wine. CVS also has pretty outstanding coupons and discounts if you use their club card on things. If you check online or the sale paper, you can actually get money back in the form of "Extrabucks," usually valued at $2-$5, that function as a mini-gift card coupon. If you buy strategically with coupons, you can actually get things completely free. Overall this is a reliable CVS location in the center of town. There's no reason to avoid this place if you need something. read more

Really disappointed to see all these negative reviews but I guess people don't go out of their way to give drugstores positive reviews.... I'm a couponer & I actually really like this CVS. They're always stocked with everything I need & my transactions go smoothly for the most part. Compared to a lot of other CVS stores, this one is great! read more

Shitty shitter ! Extremely filthy bathroom with so many people working at night . After communicating about the filthy bathroom sat night , while she was organizing the back shelves she mumbles many excuses . Weird and bad service read more

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