Front desk are vary helpful, Great service and experience every year. Wide selection of different…read moreeye wear and name brands. Don't hesitate to ask for help.

Always accommodating and friendly receptionists. Great selection of glasses. Dr. Ahmed is wonderful…read moreand always makes me feel comfortable. Explains every step which is appreciated. I give it 5 stars.

Just picked up my first prescription (in frames I brought with me) from American Vision today,…read moreready in only one business day and they're perfect. Excellent and friendly service by Luis, quality work at a very fair price and a great overall experience. I'll definitely be back!

A FIVE STAR PLACE!!!! Luis was super cool and easy to work with, very nice selection of glasses at…read moresuch an affordable price. Called to ask if he can make same day lenses and i had a new pair with in 2 hours!! 100/100 recommended definitely coming back

Picked up My glasses today. I am so happy. I'm so glad I went here. My glasses came out way better…read morethan I could ever imagine. The Office Manager Shannon made Me feel like the Red Carpet was rolled out just for Me. Even though I know She has put together a great Staff to make it all happen! I will definitely be going back. I need some sunglasses now. At 68 I know a good thing when I experience it. Believe that! I know and You know Our eyes deserve "The Best" care for sure. Thank You for making a Old Man very happy. Very organized and concerned people work here "I'm Blessed." Dr Ha knows Her stuff I can see and read so better! What a 360 degree circle in My vision Dr Ha made for Me. Thank You...

-BS :HA Rất tốt -My Chi Rat totGia dinh toi tat ca den day…read morede kham mat Bac si va nhan vien My Chi tat ca phuc vu rat tan tinh

I came in here to get my glasses re-adjusted as the americas best I got them from in Valencia…read moredidn't adjust them right. I walked in and got helped right away, a guy did the adjustments for me and did exactly as I needed (on the first try). Quick interaction and will be coming here again!!

I am writing to bring a very disappointing customer-service experience at your Northridge America's…read moreBest store to your attention. I recently brought in two pairs of glasses to have the lenses changed. I was still within the 30-day period, and I appreciate that your store agreed to take the glasses back and process the lens changes. Unfortunately, what followed was extremely frustrating and left me very disappointed with the way I was treated as a customer. When I initially dropped off the glasses, I was told that I should check back in approximately two weeks and that I would be contacted. When I returned to the store to ask about the status of my glasses, the employee who assisted me was extremely rude and dismissive. I simply wanted to know when I could expect my glasses to be ready, particularly because I will be leaving town soon. Instead of trying to help me or check the computer system for an estimated completion date, I was repeatedly told, "I don't know." I was given the possibility that perhaps they were out of lenses, but no one seemed willing to actually investigate the situation or provide me with a meaningful answer. I was eventually told that if I wanted an answer, I would have to speak with the manager. What made the situation even more frustrating was that the two pairs of glasses were submitted at the same time and had the same prescription. I could not understand why there was no information available regarding their status, and I certainly did not expect to be treated as though asking for an estimated completion date was unreasonable. When I spoke with the manager, I explained that I was leaving town and needed to know when my glasses would be available. After she actually checked the system, I was told that my glasses were expected to arrive the following day. That left me wondering: Why couldn't someone have checked the system in the first place? A simple response such as, "Let me check our system and see what information I can find for you," would have completely changed the experience. Instead, I felt that I was being dismissed and that nobody was interested in making even a basic effort to help. What concerns me most is the attitude toward customer service. I was not asking for anything unreasonable. I was asking when my glasses would be ready after leaving them with your store. I believe every customer deserves a basic level of courtesy, respect, and an honest effort to provide information. At one point, I was even told by an employee to "get the hell out." I found that completely unacceptable and extremely disrespectful. I do not believe that a customer who is frustrated and asking legitimate questions should be spoken to in that manner. I want to be clear that my complaint is not simply about the delay in receiving my glasses. Delays can happen. Lenses can be backordered. Mistakes can happen. What was unacceptable was the lack of effort, communication, courtesy, and willingness to help. I have been a customer who expected better from America's Best. Unfortunately, after this experience, I have no desire to return to this particular store. I will pick up my glasses because I need them, but I wanted to make sure that you, as the person responsible for the store, are aware of how customers are being treated. I strongly encourage you to address this with your staff. Customers should not have to insist repeatedly before someone is willing to look at a computer, check an order, or simply try to find an answer. Good customer service means making an effort to help, even when you don't immediately have the answer. I hope you will take this complaint seriously and use it as an opportunity to improve the customer experience at this location.

Friendly, reasonable, great office staff, Doctor H goes above and beyond. He is the best…read moreoptometrist I have ever been to.

Love their online appointment booking where I could upload my eyes insurance information. I think…read moreit helps make the process efficient. When I arrived, they tested my eyes using a variety of machines. Then I got to see the optometrist. Lastly, I picked the frames and add ons. I liked the wide variety of frames they have. And they have a mirror with different lighting too. My glasses were ready in a week. There's plenty of free parking in the lot. And they keep their doors locked so you needed to ring to get in.

Stellar service! I got my eye exam done since I needed to update my glasses. My old one is 5 years…read moreold! Making an appointment was easy. I noticed several of their equipment were new, state of the art. My optometrist was friendly and courteous. When it came time for my glasses fitting Artie (or Arty, sorry if I'm getting the spelling wrong!) was so nice and patient! He cleaned my old glasses and changed the worn out nose bridge pads (I can't believe I didn't have this change sooner!). I must have stayed about an hour since I could not make up my mind. Artie gave me several more options from the brands I narrowed down. Honestly he made glasses shopping worthwhile since I didn't feel rushed. He even told me that I can donate my old glasses to charity. I had no idea! I ended up getting a brown Prada glasses. I highly recommend coming here. The staff are amazing!

Front staff is horrible, I asked for a sample and before I even told her who I was she said they…read moredidn't have any...

I have been going to Dr. Chae for years!…read more I've moved a lot throughout LA and even if it's a further drive, I still come here. Dr. Chae is so nice and gentle. I work freelance, so I never have vision insurance, but she will do her best to make the price fair. Her staff is accommodating and any time I've ever need a prescription emailed to me, they've gotten it to me the day of. I've gotten glasses from here several years back and I remember the process being pleasant. The office is clean and they have a wide variety of lenses and contacts to choose from. Parking is easy, it's located in a strip mall with a grocery that has yummy Asian snacks! Coming here is always a treat, thanks for taking care of me all these years, NY Optometry!

Nasty, RUDE service. I've been needing new glasses for a couple years now, was referred here by my…read moreinsurance and eagerly went in just to browse frames. I was initially hesitant to enter because the signs on the door were in Korean so I was skeptical that they'd help me, but then I thought That's ridiculous, we're in the United States, why wouldn't they help me? And went in anyway. It turns out I should've trusted my gut. Big time. Literally the second I walked in I was rudely told by the receptionist "We're closed". It was 5:10pm on a Monday. Their posted hours said open til 6pm. So I said "I thought you close at 6?" A crotchety old doctor man interjected abruptly "We close at 5:30". Their rude aggressive demeanor was not ok with me, so I said "You say you close at 5:30, but it's only 5:10, so that would leave me 20 minutes to browse frames, right?" Crotchety senile doctor barks "No!". I said "Oh really? From 5:10 to 5:30 isn't 20 minutes? Is my math wrong?" They all just looked at me. Then the receptionist said "We need time to put the frames away." Um first of all that's only if I actually saw some frames I wanted to try, but more importantly that's part of operating a business. And as I'm looking for something specific and can tell by looking if a frame will suit me or not, it's unlikely I would've even touched many frames. And *on their website* their POSTED HOURS are until 6pm Mondays. I definitely won't be spending a penny here and would encourage anyone else to go elsewhere. I went to a different optometrist not far away in Encino - owned, run and staffed by Americans - and could not have been treated better.

I had an amazing experience here at this office. I came all the way from the Bay Area to get help…read morefrom Leonard. My eye condition has gotten pretty bad and Lenard helped me get it pretty perfect an almost impossible task. My condition is called Keratoconus and this Wasn't the first specialist I went too... I was let down by the other specialists and I had my doubts when I first came but high hopes and this office delivered. Thank you So much to this office and dr leonard.... I'll be back soon as I need to get more lenses and an eye check up. Thank you thank yo thank you.

Not a patient myself, I don't need glasses. Horray!! But my kids are, and so is my wife. They get…read moretheir glasses and services done here. Always had a positive experience with all the visits; the staff is always welcoming and so amazing they treat you like one of their own, like family. That's so rare nowadays, and it's so good to feel like your business matters, not like you're just another cash grab. I came last week just to fix my son's glasses. I did not realize how simple it would be. I came in, checked in, and told them it needed a simple repair. They took it, and within 10 minutes it was out! Super fast, super great. Loved it. Did not waste time, vamolos; I had planned to wait at least an hour but 10 mins. Wow. I was very happy. What a great team!