I came in looking for a pair to replace my 9 year old frames. I had some questions about a pair of…read moreframes I had seen on the internet but was worried they were sold out. Immediately greeted by Brittaney, with a bright smile, she offered to look and found them in a different color way. Not convinced with the color, I asked for some guidance on picking some oval frames. Brittaney was so nice, leading me around the store showing me all the options. I am a quizzical person, but Brittaney was able to kindly answer all my questions and help walk me through the process of ordering with prescription and return policies. I ended up going with her recommendation of frames, and she was super accommodating during the whole checkout process. When measuring my face for my new pair, I apologized for my dirty old and decrepit pair of glasses I had on my face before she used them for some more measurement. She went out of her way to clean them after measuring. When handing them back, it felt like I already had a new pair of glasses! She also tightened the arms!! Super personable and helpful, and able to say that I've found a replacement after almost a decade with the same glasses! Thanks Brittany.

I prefer to purchase from JINS.com, but my prescription can only be fulfilled in store so I…read morereturned to this JINS location because of past positive experiences. Unfortunately, today did not live up to those expectations. I already knew which frames I wanted so I scanned them to check in and went through the prompts to enter my initial information. I was then called up to the counter in less than 2 minutes where I met Jason. Surprisingly he was very disengaged from the start. His first question was to ask to be taken where my selected frames are in the store. Back at the counter he asked for the same information that I already entered at check in, then for my prescription, which he entered on a tablet. I tried to make small talk, but he didn't seem interested. He then pulled out a binocular-like device and put it up to my eyes without explaining what it was or what I was to do. I only know from my optometrist that it's for PD measurements, but a little explanation would be nice before something is put up to my face. He then entered more info, asked if I wanted to pick up or ship my order -- I said pick-up. He gave me my total. As I was paying, he asked if I was using an HSA or FSA card. I was -- so he tells me my order is "Final Sale", which was fine. He printed out my receipt and said, "we'll call you when they're ready". We left the store, expecting to return in about an hour. We shopped, grabbed a snack and walked around. After about an hour and a half without a call, I returned to the store. Jason was no longer there. I asked Isaiah about my order, but then a young lady took over. It took her just a few minutes to find it. She then tells me that progressive lenses are not done in-store -- what?!? She apologized when I said I was not told that. She then asked if I wanted them shipped instead. Yes. She had me enter my address on the tablet and said that I'll get an email with tracking when they're shipped. Aside from the disappointment with this visit, I'm now worried that there will be an issue with the fulfillment of my order. It wouldn't surprise me if I get a call in a few weeks to pick-up my order. We'll see.

Dr Gomes and his staff are amazing..!!! Especially Lucy has…read morebeen patient and amazing helping me with all the selection they have 10/10 TIL next year

I have been doing my yearly eye appointments here for years, and everything is so quick and easy!…read moreEveryone here is super kind and professional! Highly recommend!

My favorite sunglasses ever are at this fantastic establishment run by the best guy this side of…read moreLong Island, Bernie! He has the most gorgeous selections and I am quite the sunnies snob!

I have a hard time finding frames small enough to fit my face. Bernie worked with me until we…read morefound one that fit and that I actually liked. Very nice, kind and patient person and so easy to work with. Highly recommend.

Dr. Dodge is so kind and really informative!! He has such a great spirit and you can tell he loves…read morehis job. It was really cool to see the new gadgets they have in the office to test your vision. I have never used a VR headset in healthcare before! I parked in the neighborhood for free on Huston St and it was a short, scenic walk to the office. Otherwise they have a parking lot and do not validate.

I'm sad to write this review. I've been a patient of Dr. Dodge for several years, and my actual…read morevisits with him have always been pleasant. Unfortunately, for the past three years I've had repeated issues ordering contacts and glasses through the office. My most recent contact lens order is what finally prompted me to share my experience. About a month ago I ordered contacts and my card was charged around $300. After hearing nothing, I called to check in and was told the manufacturer "never delivered" my order. Immediately after that call, I received an email receipt from the office dated that same day--making it pretty clear the order hadn't been placed until I followed up. I understand mistakes happen, but this has happened before, and it's become a pattern. The tough part is that I'm now out of contacts while I wait (possibly another month). I also asked if I could get a sample pair to hold me over, and that request was declined, even though the delay was caused by the office not placing the order. As much as I've liked Dr. Dodge personally, the ordering/fulfillment process has been consistently unreliable, so I'll be taking my business elsewhere.

Amazing service! Jacob was able to fix my eye wear. He is knowledgeable and kind. I highly…read morerecommend coming in here for your eye services. Great customer service!

What a mess this place is. Had my exam with Jacob (who was lovely) and then proceeded to wait 35…read moreminutes for the Doctor who walked by me multiple times throughout the 35 minutes, and didn't greet or acknowledge my presence whatsoever. Additionally, someone who arrived after me was seen first and again, no acknowledgement of my presence whatsoever. It was me and one other patient in the entire store. I got up, let them know I was leaving, offered to pay, and was done. 35 minutes of sitting with not a word mentioned to me the entire time.

Wow! Not sure why the low ratings, but I had a great experience! I made my appointment online,…read morechecked in at the front desk, filled out my paperwork, did my eye exam and was in and out in no time. I had Dr. Chauloan Lu and she walked me through and explained everything to me. She was extremely thorough and is fantastic! The employees here are also great! They explained what my insurance did and did not cover and what my out of pocket fees were. I opted for the contacts and they'll be delivered to my house next week! It just can't get any easier. Thank you guys so much! Will definitely be back and let friends and family know too.

Just went back to pick up my glasses. They were perfect. Caroline waited on me and fixed them. My…read moreonly complaint is that for $745 there should've been a glasses cleaning cloth included, instead of being told I would have to pay for it separately. That seems very petty, but I can't complain about the service. It was very good and I would recommend it.

My appointment was an absolutely perfect experience. The…read morestaff were very friendly and welcoming. The doctors were attentive and thoughtful. I am so grateful i was able to get an appointment without waiting weeks. There was an abundance of free parking. My new contacts are less expensive and more effective than the ones i wore before. So everything was ideal and I'm very pleased to have found a new eye doctor. I highly recommend this office for any of your optical needs.

I have been going to City Eyes Optometry for at least five or more years. I wear thirty day contact…read morelenes and cannot change them myself. Sad , I know but Dr. Steinberg , on his own time, by the way changes them for me. I cannot relate how grateful I am! He and the staff are the best! I highly recommend their services.

they are so nice and helpful, Helping me about my mom…read moresunglasses, very professional , thank you

Optical universe was an Amazing experience. Fast and…read moreReliable. Had my glasses fixed in less than 2 hours.

I had a great experience here, they repaired two pairs of glasses in under 10 minutes. Quick,…read moreeasy, and they handled different types of repairs perfectly. Nice and friendly staff! Highly recommend!

Very professional. Everything went quickly my glasses were ready when promised. Minor adjustments…read moretaken care if during pickup.

Haig is the best in the business and the selection is amazing for frames. He helped me find a cool…read moreset of frames and put in the best lenses I've ever looked through. I went back for prescription sunglasses a week later. I could hang in there for hours looking at frames.

Amazing! This has been a constant shop my father has gone too and their work is unmatched!read more